Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Muscular Moving Men continue to recite their insurance coverage policy That is completely understandable when ACCIDENTS happen and we would totally understand that The claims process is not 'difficult' for us to understand as they have patronizingly told us in emails We're not is and that is NO way to respond to a client who put $5000+ in their account.We continue to say that the damage was NEGLIGENCE Again, this IS evidently difficult for them to understand, we asked THREE times for them to take the doors off the refrigerator and the supervisor REFUSED and has since called us liars Additionally, they have now blamed Richmond American for building a poor design for getting a refrigerator in Really?We just spent the day having the vinyl floor repaired that they NEGLIGENTLY damaged (with no compensation or concern from MMM) We also spent the day repairing the dings in the walls, scratched paint and gouged bannister in the home we moved from Now we'll do the same in our new home.We have been offered the huge sum of $for torn vinyl, damaged walls/baseboards and bannisters and that amount includes the damaged refrigerator door This will no doubt not be resolved, however, if one person reads this review and doesn't use Muscular Moving Men it will have cost them far more than the $we asked for ? Regards, [redacted]
To Whom It May Concern,I was the individual in direct contact with Mr [redacted] during the claims processThe customer was advised on multiple occasions that our coverage provided at no additional charge was sixty cents per pound per articleThere are higher levels of coverage for replacement value available which is explained in the order for service sent out at the time the reservation is made for the moveThe sixty cents per pound per article coverage was expected per the non purchase of higher coverageThere is no deductible required and in the event that a customer needs to submit a damage claim we immediately send the necessary claim form requesting a description of the damage, a description of the item and a weight deceleration for the itemMr***s claim was promptly responded to when it was received and rather than simply provide a check reimbursement based on the 10lb weight deceleration the customer provided (which would equal $6) we attempted to gain more information on the item including a manufacturer and location of purchaseAt no point did Mr, [redacted] provide the requested information and demanded a new desk regardless of the coverage he receivedMultiple attempts were made including requesting Mr [redacted] either find the replacement hardware himself or provides the necessary manufacturer and model information so that we may resolve the matterThat ship has since sailed and at this point we have issued Mr [redacted] his check based on the weight that he indicated on his claim formRespectfully, [redacted] ***Muscular Moving Men
Although replacement coverage is not warranted in this instance Muscular Moving Men will reimburse the customer for the cost of a replacement door as a good faith offerThis will be the last and final consideration in the matterThe attachment will reflect the cost of a replacement door in the amount of $Respectfully, [redacted] Muscular Moving Men
To Whom It May Concern,This response is in reference to the submission by [redacted] Let me start by apologizing for the inconvenience of the way the situation played outAfter researching the circumstances of the move and speaking with the sales manager that worked with Ms [redacted] we discovered a few thingsMs [redacted] was made aware in advance that in the event that a shuttle was needed there would be additional feesThere are certain areas that a tractor/trailer cannot fit and this was one of those situationsOur driver advised that we would arrive at the unload to visually inspect and verify this was the case and unfortunately it wasWe advised Ms [redacted] at that point we would have to off load the items from the tractor/trailer onto a smaller truck and she declined this serviceInstead, we all came to the decision to take the items to a nearby storage that could accommodate the large vehicleWhen we arrived, the labor assistance our company arranged for our driver was a no show and left our driver high and dryWe worked tirelessly to find replacement labor and would have had workers arrive a few hours laterRather than wait for the delayed labor help the decision was made by our driver and the customer to unload the items soonerI again apologize for the inconvenience of the way this played out and certainly it was our fault that our labor assistance did not show up initially at the unloadThere is no refunding that we are able to provide as a result of thisThe best course of action had Ms [redacted] informed us she was expecting compensation would have been for all parties to wait for the delayed labor assistance to save the strain it placed on her fatherWe cannot be held responsible for the requirement of a shuttle as it was discussed that this may be a possibility at the destinationThank you for taking the time to read this response.Respectfully, [redacted] ***Muscular Moving Men
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, the contract that Muscular Moving Men attached to its complaint is NOT the contract that I received on the day they broke the desk; it is the contract I signed the day the desk was returned, already broken, in JuneI have attached my copy of the contract that we signed on 5/12/2015, the date the desk was broken, and highlighted section (SPECIAL DOCUMENTS)I would like to see how the company responds to this discrepancySecond, the company fails to acknowledge the main point of my complaintSpecifically, they fail to acknowledge the assurances that their agent, [redacted] , made when the other movers broke the deskHe explicitly stated that THE COMPANY would find the required screw and fix the desk, or that they would REPLACE THE DESKEither of these actions would resolve the problem, but instead the company that we paid over $for a move continues to haggle over a maximum of $Third, as I stated in my initial complaint, I have not cashed the $check the company sent to meTheir response shows that they clearly fail to understand the fact that I will not accept $as a replacement for my deskFinally, it is insulting that the company cannot even type my name correctly in its responseThat is a perfect illustration of their poor customer service, which was the main motivation for my complaint in the first placeIf they had any regard for their customers, and if they wanted to have repeat customers, they would follow through on what their agents promiseThat is all I'm asking: either find the screw and fix the desk OR send me $If the company continues to dodge responsibility for its actions, I will not hesitate to contact our attorney and begin legal proceedings Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Bernard V [redacted] S***
To Whom it May concern, We have attempted to provide a resolution to the shippers claims up to the amount of $for loss of appearance that was sustainedThis is well beyond the basic liability coverage that we provide at no extra chargeTo date, the shipper has not accepted the settlement resolution offerThere is no deductible that has been met and furthermore we have also dispatched a repair technician to also work on some repair workWe have been attentive throughout the process and worked to resolve the claim well in excess of what is owed per the contractThe shipper request to pay off of an repair invoice is simply not something we doWe reserve the right to attempt a repair and in the event that we are not able to repair something, a loss of appearance judgement and/or basic liability judgement is reached in which case the shipper is reimbursedWe simply need a returned settlement release letter and we will reimburse the shipper $as was previously offered
Listing a schedule of charges and stating they are correct without a full breakdown of the charges at the time the card is billed is unacceptable. They told me here is what we billed and here is a list of the packing supllies you have been billed forThis however was done after my card was charged and after the move was completedI had no opportunity to determine if the supplies they say I was provided is accurateThe bank was unable to proceed with a refund as by law they cannot refund based on a charge being made without our permissionIt had nothing to with whether the charges were correct or not.In addition they have still not addressed how their estimate could be 40% to low based on the final chargesIt wins them the business basd on their estimate and elimanetes the competition who estimates were higher and probably more accurate. Thanks
Dear ***,According to our records your shipment moved under Muscular
Moving Men Full Protection Coverage for a declared value of $10,Your
shipment measured at 8,000lbs providing a coverage of $per poundThe Full
Protection Coverage provides for the lesser of the repair or
repair
estimate, the carrier’s replacement cost/value, or the amount claimed, at our
option, for documented, identified, and confirmed transit damage or lossThe
burden of proof of carrier liability, including proof of tender, damage or
loss, and support of age and values claimed is your responsibilityThis
coverage does not extend to betterment, or to sentimental or other intangible
valuesTo date carrier has yet to locate claimed cartonIt is the assertion
of the carrier items or less were placed into the carton while it was in
possession of carrierCarrier has granted an additional good faith allowance
of $to attempt to resolve your claim amicablyItem Weight SettlementMedium Carton LBS X $$26.25Carrier Good Faith Allowance $900.00National claim
settlement total is $applying a deductible of $which constitutes
full and final settlement of your claim at $***.On behalf of Muscular
Moving Men, I extend our most sincere apology for any and inconvenience you may
have encountered, and would like to thank you for allowing Muscular Moving Men
to furnish your moving needs.Respectfully,Thanks,*** ***Muscular Moving Men602-923-PHONE602-923-FAXwww.muscularmovingmen.com
To Whom it May Concern,To date we have resolved all aspects of the claim made for damages with *** *** with whom our contact for moving services is boundA resolution letter has been sent via email and we are awaiting approval from *** *** and/or *** *** confirming receipt of the resolution and acceptance so that we may compensate themUpon receipt of the claim we issued a judgement in good faith to compensate the shipperA total of items were claimed for damage or loss and per the contract Muscular Moving Men has respondedThe point of contention through this claims process has been #154/#murphy bedAt no point was installation of the murphy bed a part of the contract for movingUpon delivery to the new location, the shipper noted cosmetic damage to the item along with other issuesA murphy bed technician was dispatched to the shippers homeMuscular Moving Men advised the shipper that the technician would come onsite to validate the structural integrity of the bed which he did and attempt to repair cosmetic damage which he didBeing that the technician was not able to remove all cosmetic damage, Muscular Moving Men issued a loss of appearance judgement of $1,including the technicians fee along with compensation from the rest of the claimThe total dollar amount of the claim payout was $1,less the $shipper deductible for a total of $This amount is still waiting to be issued as we have not received a release from the shipper acknowledging this resultWe look forward to issuing payment to bring the matter to a closeAdditionally, the separate assertion of a secondary claim with an unresolved conclusion is simply not correctMuscular Moving Men resolved this claim directly with the new home owner and per their request issued a good faith offer which they accepted. Respectfully, Justin H***Muscular Moving MenJustin H***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Muscular moving men has NOT provided service outline by the contract. A shuttle service was not used or offered as the contract states(there has been NO recourse or resolution to this!) The contract was BREACHED plain and simple.2, Muscular moving men DID NOT USE THE SAME CREW FOR UNLOAD as stated on their website! (advertisement clear as day) Even go as far as to use NON UNIFORMED untrained workers.the fact that Muscular moving men's complete disregard of these two facts is blatantly obvious they are trying to avoid itEnd of day they did not provide the service outlined, and provide advertisement by using different crews for unload after informing customers that would not be the case
Regards,
*** ***
Although replacement coverage is not warranted in this instance Muscular Moving Men will reimburse the customer for the cost of a replacement door as a good faith offerThis will be the last and final consideration in the matterThe attachment will reflect the cost of a replacement door in the amount of $262.66. Respectfully,*** ***
Muscular Moving Men
To Whom It May Concern:Listed below are the responses that were provided in reference to the damage claim submitted by *** ***To date we have provided the requested service within the outlines of the contractThe customer has processed a damage claim and we have resolved that and made a
payout also within the confines of the agreementUpon further investigation, as referenced below, we have paid out in excess of what was legally owed per the inventory sheets that reference pre existing damageItem description: MicrowaveItem damage description: dents in top Item weight (in LBS): ? 35lbs -CLAIM ACCEPTEDREIMBURSEMENT APPROVED AT $21.00Item description: small fridgeItem damage description: scratches and dentsItem weight (in LBS): ? LBS-CLAIM ACCEPTED WEIGHTADJUSTMENT MADE TO 50LBS REIMBURSEMENT APPROVED AT $BASED ON http://www.homedepot.com/p/Magic-Chef-3-5-cu-ft-Mini-Refrigerator-in-Stainless-L...⇄ description: wooden frame This piece broke while your team was loading the truckin AZItem damage description: brokenItem weight (in LBS): ? LBS -CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $1.20Item description: patio chairItem damage description: paint removed from where sticker was placedItem weight (in LBS): ?LBS-CLAIM NOT ACCEPTED NOTWHAT WOULD BE DEEMED AS A “TOTAL LOSS” DAMAGE Item description: end tableItem damage description: scratches and dentsItem weight (in LBS): ? LBS-CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $3.00ITEM #brown biketears in seat 2LBS , -CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $1.20ITEM#white bikedent in fender scratches on frame, light cracked 50LBS,-CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $35.00ITEM #storage unitscratches and dents 50LBS , -CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $35.00ITEM #file cabinetscratches100LBS-CLAIM ACCEPTED WEIGHT ACCEPTED REIMBURSEMENTAPPROVED AT $60.00ITEM#dining tablecracked and scratches 20LBS-CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $12.00ITEM#2nd storageunit dents scratches and missing piece 40LBS-CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $24.00ITEM#standing lampbase loose not able to be tightened, socket broken10LBS-CLAIMACCEPTED WEIGHT ACCEPTED REIMBURSEMENT APPROVED AT $6.00ITEM #large clockframe broken 10LBS-CLAIM ACCEPTED WEIGHT ACCEPTED REIMBURSEMENTAPPROVED AT $6.00ITEM #14Missing 1piece to king size bed frame 5LBS-CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $3.50ITEM #missing wallmount for 40" tv 5LBS $-CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $3.50TOTAL COVERAGE PROVIDED $241.40Second Response:Hi ***,I know that *** requested I again review the move and I have done soI spoke with our foreman *** who was present at the unload and was a bit confused as he said he did not recall your level of dissatisfaction while he was present. *** was dissatisfied that one of the movers wore a shirt that portrayed a woman from an exotic dance club and we certainly apologize for thisI agree that it is not professionalWith regard to taking the items up the driveway in a Honda, I apologize if you did not approve of thisTo date we are uncertain what if any damage was caused by the use of this vehicleWith regard to 2 items that you claimed as damage, it has become apparent that the condition was pre existingPlease take a moment to review the attached inventory pages from the move and note the damages that were claimed on page and of the inventoryTo date, we have issued payment on these to you along with multiple other items. Page of on your inventory (mini fridge) scratch noted at 9,8, 5, Reimbursement was sent in the amount of $although this was a pre-existing condition. Page of (file cabinet) scratch noted R and Reimbursement was sent in the amount of $although this was a pre-existing condition
To Whom It May Concern,I was the individual in direct contact with Mr*** during the claims processThe customer was advised on multiple occasions that our coverage provided at no additional charge was sixty cents per pound per articleThere are higher levels of coverage for replacement value available which is explained in the order for service sent out at the time the reservation is made for the moveThe sixty cents per pound per article coverage was expected per the non purchase of higher coverageThere is no deductible required and in the event that a customer needs to submit a damage claim we immediately send the necessary claim form requesting a description of the damage, a description of the item and a weight deceleration for the itemMr***s claim was promptly responded to when it was received and rather than simply provide a check reimbursement based on the 10lb weight deceleration the customer provided (which would equal $6) we attempted to gain more information on the item including a manufacturer and location of purchaseAt no point did Mr, *** provide the requested information and demanded a new desk regardless of the coverage he receivedMultiple attempts were made including requesting Mr*** either find the replacement hardware himself or provides the necessary manufacturer and model information so that we may resolve the matterThat ship has since sailed and at this point we have issued Mr*** his check based on the weight that he indicated on his claim form. Respectfully,*** ***Muscular Moving Men
To Whom It May Concern,This is response to the complaint filed for job #***The item in question is a stainless steel refrigeratorDuring the claims process it is standard procedure to look at the condition of the claimed item and the location of the damage that occurredAs noted by the
shipper, there was a dresser that sustained some damage and was repaired to the shippers satisfactionWith regard to the refrigerator, it became apparent that there was a dime sized dent in the fresh food doorIt is clear that the item is still in working condition and is not a total loss or missing altogetherThis damage is consistent with what the carrier determines to be "loss of appearance" judgementThere was no negligence on behalf of the crew and while we were not the builder of the home, we dealt with the circumstances as needed and safely negotiated the item into place in the kitchen although the surrounding walls and kitchen island sis make it quote difficultFurthermore, replacement coverage IS offered through our company as noted in the order for serviceWe offer a $or $deductible option and carry coverage up to $100,Th shipper has the right to purchase replacement coverage with a deductible of their choosing, however this claim still would have fallen less than the $or $deductible optionsThe carrier has issued loss of appearance judgement and payment in the amount of $There is no further compensation that will be offered.Respectfully,*** ***Muscular Moving Men
We set up numerous appointments to have supply delivered to the property and we waived every delivery charge for this customer ($35/EA)We have spent an excess amount of administrative time disputing these claims and quite frankly this process is beginning to cost us We also went above what our company normally honors and assessed Mr*** a 15% discount as opposed to the usual 10% which ended up being close to $in savingsWe have attempted on numerous occasions to show and explain to Mr*** that all charges are proven and valid and all charges were indeed charged at the time that either 1) packing supplies were delivered, or 2) labor services were completedThe merchant company did indeed deem that all charges are valid and no credit was issued and no fraudulent charges were charged by our companyAs it pertains to the original estimate, that actual time on the job did indeed exceed the original estimate but I assure you that we do not purposely underbid to win businessThere are thousands of satisfied customers that can attest to thisThis move in particular had very expensive, very heavy furniture which we did not want to rush and needed to properly and cautiously move these items to make sure and avoid damages and mishaps, to which was successful as the move went great and damage freeThere were indeed more packing supplies than originally anticipated as to which happens occasionally when your dealing withe a property of that size, this was communicated with the customer in real timeThis addresses all the issues disputed and we appreciate the business and the opportunity to move Mr*** and did everything we could to show him everything was valid and take care of him as a great customer. Respectfully Yours, *** ***Relocation SpecialistMuscular Moving Men, LLC
My wife and I paid this company to handle are furniture within the company's policy. Two employees told me on the phone that this is not how we train our employees to handle furnitureSo this is why we will only except what we paid to have are sofa repaired $This sofa section was less the one year, when we received it at our new house it looked like it was twenty five years old. We feel that's not how a company should handle this problem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As mentioned in my complaint I was aware of the additional charge for shuttle fees and didn’t want to pay them but would if I needed tooMy main issues are the following: I provided my address and location prior to my belongings leaving Arizona and called in and explained my concerns about the drivewayIf the moving company would have done their due diligence and researched we could’ve seen that a shuttle was needed and arranged it in advanceFurthermore, they would have seen that a shuttle was not possible due the location of the home as I was informed by the drivers.The statement, “We advised Ms*** at that point we would have to off load the items from the tractor/trailer onto a smaller truck and she declined this service”is simply not trueIn fact, I was informed that I was the last load on the truck and they had to stick to a scheduleThe nearest place to shuttle from was over miles away, and due to it being a Sunday there was no shuttle availableI was scrambling for solutions and believe me, if I could have paid an extra fee up front to have all of my belongings, I would have because in the long run it is costing me more.I understand that my father did not have to assist at the storage unit and its unfortunate that your labor did not show up, however, if they were able to unload at the house, it would have been extremely difficult to go up and down steps with mattresses, couches, etcwith only one personEither way, it needed to be resolvedAgain, this was not the expectation of service I expected and there was no dolly, ramp, or other equipment on the truckI choice this company based off and A+ rating with the Revdex.comThis experience was not A+ and I would appreciate if you would take accountabilityI am not looking to make money off this situationI am a hard working single mother who needed help moving because I couldn’t do it myselfI placed the fee for this move on two different credit cardsI wasn’t expecting to have to hire additional movers after the fact or pay storageI would like to be compensated the extra expenses as a result of the moving companies lack of preparation, planning, and labor that was needed to successfully complete this jobThat is the fair, honest, and right thing to do
Regards,
*** ***
Dear Bernie V** S*** I had looked into the move we had completed back in February and the one we had just recently completedI had quoted both moves for you at around 3-hours of timeThe distance for your 2nd move was double the distance which did add a bit more timeI do
understand your concern on timeWhat I can do for you is credit back one hour of timePlease let me know what your thoughts on this areHave a great day!
Hi MsGarcia I called the Revdex.com today about our unresolved claim and was given your contact information We are still having difficulty dealing with muscular moving men, LLC Please find the contracting documents attached to this email that details the terms of the original agreement I sought council with an attorney (*** *** yesterday and he advised me to request the information for my purchased insurance policy (who holds this policy, etc) so that we can try and directly contact the insurance company to submit our claim and bypass muscular moving men We purchased a full value insurance policy from Muscular moving men and muscular moving men, LLC will not respond to our request for this policy information Instead, today we received a request for our "letter of legal representation." I believe this is because I had spoken with the real estate agent who had referred this company and she has been trying to help mediate our issues I told the real estate agent that I sought initial council with a lawyer yesterday since this is still not resolved and she must have relayed this to Muscular moving men I have not moved forward with filing this lawsuit because I am hoping to settle this out of courtI am just asking for muscular moving men to uphold their part of the contractual agreement and finish assembling this furniture (as it states in they would do in the original contract) We also request them to compensate us for the cosmetic damage for the bed so that we can hire a wood repair technician to address the cosmetic damage We request reimbursement for the other damaged items.In case you are not fully familiar with this case, we hired Muscular moving men, LLC for a full service move in September and also stored our possessions with them until they were delivered in December The contract agreement was that Muscular moving men LLC would disassemble all furniture from the Phoenix location and reassemble all furniture at our new residence in Washington state We had an extensive discussion about each piece of furniture we were requiring them to move prior to receiving the bid for this job We were never advised in writing OR verbally that any furniture would be excluded from this agreement I have attached the statement from the move, total cost for the move was $(including insurance policy, storage) The long distance portion of the move was $7260.During the move, the technician had an accident while he was taking the Murphy bed apart and the front of the bed cabinet (the piece that the mattress sits on) came crashing down on our desk- crushing the desk, ripped the ceiling fan partially out of the ceiling, and damaged the front of the cabinet for the bed The bed was originally installed by Oasis bedroom furniture and cost $(receipt is attached) Prior to the move, the bed was in perfect condition and had been used on only a few occasions We have been communicating since the original move trying to get this taken care of and have really not gotten anywhere.I just spoke with the home owners in phoenix (who purchased our house) and Muscular moving men never fixed the hole in the ceiling and gave them $to compensate for this damage (which will not cover the cost completely according to the new homeowner) She will be sending me pictures when she returns home from work this evening (*** ###-###-####) I am adding this as muscular moving men has not upheld their responsibility in this matter either.There were a lot of other pieces of furniture damaged during the move (for example- they lost the hardware to my kitchen table and daughter's crib, dented/deep surfaces scratches to our entertainment center, dresser in daughter's room, broke an antique gravy dish, broke the leaf to our Lazy boy dining room table- just to name a few of the major issues).Since we contacted the Revdex.com and filed a formal complaint, Muscular moving men has sent a technician out to our house recently The technician used a waxed wood crayon to see if he could repair some of the cosmetic damageHe relayed to muscular moving men that this was not possible without sanding down the piece of furniture and refinishing the stain He somehow determined that the bed was "structurally sound" by examining the pieces of wood and hardware, etc that are sitting in our garage but he did not assemble any of the pieces He also noted that he had never worked with the mechanism of this particular type of murphy bed but later relayed to us that he would be comfortable putting it back together/securing it to the wall in our home if he was "given time to figure it out." He did not assemble any of the pieces and left the bed as is I am sending you photographs of the current state of the bed in another emailAttached is a picture of how the bed was left upon delivery As you can see, muscular moving men did not seem to have any regard for our belongings and did not treat our possessions with care Muscular moving men LLC is stating that they have now fulfilled their end of our contract because their technician has determined that the bed would be operable if it were assembled and secured to the wall in our home.We are asking that muscular moving men assemble the furniture as stated in the terms of the contract and we would like compensation for the damage to our possessions that cannot be remedied.Any assistance that you can provide would be very much appreciated as we would prefer to settle out of court and really just want this company to uphold the terms of the contractMy lawyer (*** *** will be advising me on how to proceed if muscular moving men still refuses to honor their contractual agreement with us Thank you so much in advance!*** ***###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Muscular Moving Men continue to recite their insurance coverage policy That is completely understandable when ACCIDENTS happen and we would totally understand that The claims process is not 'difficult' for us to understand as they have patronizingly told us in emails We're not i
s and that is NO way to respond to a client who put $5000+ in their account.We continue to say that the damage was NEGLIGENCE Again, this IS evidently difficult for them to understand, we asked THREE times for them to take the doors off the refrigerator and the supervisor REFUSED and has since called us liars Additionally, they have now blamed Richmond American for building a poor design for getting a refrigerator in Really?We just spent the day having the vinyl floor repaired that they NEGLIGENTLY damaged (with no compensation or concern from MMM) We also spent the day repairing the dings in the walls, scratched paint and gouged bannister in the home we moved from Now we'll do the same in our new home.We have been offered the huge sum of $for torn vinyl, damaged walls/baseboards and bannisters and that amount includes the damaged refrigerator door This will no doubt not be resolved, however, if one person reads this review and doesn't use Muscular Moving Men it will have cost them far more than the $we asked for ? Regards, [redacted]
To Whom It May Concern,I was the individual in direct contact with Mr [redacted] during the claims processThe customer was advised on multiple occasions that our coverage provided at no additional charge was sixty cents per pound per articleThere are higher levels of coverage for replacement value available which is explained in the order for service sent out at the time the reservation is made for the moveThe sixty cents per pound per article coverage was expected per the non purchase of higher coverageThere is no deductible required and in the event that a customer needs to submit a damage claim we immediately send the necessary claim form requesting a description of the damage, a description of the item and a weight deceleration for the itemMr***s claim was promptly responded to when it was received and rather than simply provide a check reimbursement based on the 10lb weight deceleration the customer provided (which would equal $6) we attempted to gain more information on the item including a manufacturer and location of purchaseAt no point did Mr, [redacted] provide the requested information and demanded a new desk regardless of the coverage he receivedMultiple attempts were made including requesting Mr [redacted] either find the replacement hardware himself or provides the necessary manufacturer and model information so that we may resolve the matterThat ship has since sailed and at this point we have issued Mr [redacted] his check based on the weight that he indicated on his claim formRespectfully, [redacted] ***Muscular Moving Men
Although replacement coverage is not warranted in this instance Muscular Moving Men will reimburse the customer for the cost of a replacement door as a good faith offerThis will be the last and final consideration in the matterThe attachment will reflect the cost of a replacement door in the amount of $Respectfully, [redacted] Muscular Moving Men
To Whom It May Concern,This response is in reference to the submission by [redacted] Let me start by apologizing for the inconvenience of the way the situation played outAfter researching the circumstances of the move and speaking with the sales manager that worked with Ms [redacted] we discovered a few thingsMs [redacted] was made aware in advance that in the event that a shuttle was needed there would be additional feesThere are certain areas that a tractor/trailer cannot fit and this was one of those situationsOur driver advised that we would arrive at the unload to visually inspect and verify this was the case and unfortunately it wasWe advised Ms [redacted] at that point we would have to off load the items from the tractor/trailer onto a smaller truck and she declined this serviceInstead, we all came to the decision to take the items to a nearby storage that could accommodate the large vehicleWhen we arrived, the labor assistance our company arranged for our driver was a no show and left our driver high and dryWe worked tirelessly to find replacement labor and would have had workers arrive a few hours laterRather than wait for the delayed labor help the decision was made by our driver and the customer to unload the items soonerI again apologize for the inconvenience of the way this played out and certainly it was our fault that our labor assistance did not show up initially at the unloadThere is no refunding that we are able to provide as a result of thisThe best course of action had Ms [redacted] informed us she was expecting compensation would have been for all parties to wait for the delayed labor assistance to save the strain it placed on her fatherWe cannot be held responsible for the requirement of a shuttle as it was discussed that this may be a possibility at the destinationThank you for taking the time to read this response.Respectfully, [redacted] ***Muscular Moving Men
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, the contract that Muscular Moving Men attached to its complaint is NOT the contract that I received on the day they broke the desk; it is the contract I signed the day the desk was returned, already broken, in JuneI have attached my copy of the contract that we signed on 5/12/2015, the date the desk was broken, and highlighted section (SPECIAL DOCUMENTS)I would like to see how the company responds to this discrepancySecond, the company fails to acknowledge the main point of my complaintSpecifically, they fail to acknowledge the assurances that their agent, [redacted] , made when the other movers broke the deskHe explicitly stated that THE COMPANY would find the required screw and fix the desk, or that they would REPLACE THE DESKEither of these actions would resolve the problem, but instead the company that we paid over $for a move continues to haggle over a maximum of $Third, as I stated in my initial complaint, I have not cashed the $check the company sent to meTheir response shows that they clearly fail to understand the fact that I will not accept $as a replacement for my deskFinally, it is insulting that the company cannot even type my name correctly in its responseThat is a perfect illustration of their poor customer service, which was the main motivation for my complaint in the first placeIf they had any regard for their customers, and if they wanted to have repeat customers, they would follow through on what their agents promiseThat is all I'm asking: either find the screw and fix the desk OR send me $If the company continues to dodge responsibility for its actions, I will not hesitate to contact our attorney and begin legal proceedings Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Bernard V [redacted] S***
To Whom it May concern, We have attempted to provide a resolution to the shippers claims up to the amount of $for loss of appearance that was sustainedThis is well beyond the basic liability coverage that we provide at no extra chargeTo date, the shipper has not accepted the settlement resolution offerThere is no deductible that has been met and furthermore we have also dispatched a repair technician to also work on some repair workWe have been attentive throughout the process and worked to resolve the claim well in excess of what is owed per the contractThe shipper request to pay off of an repair invoice is simply not something we doWe reserve the right to attempt a repair and in the event that we are not able to repair something, a loss of appearance judgement and/or basic liability judgement is reached in which case the shipper is reimbursedWe simply need a returned settlement release letter and we will reimburse the shipper $as was previously offered
Listing a schedule of charges and stating they are correct without a full breakdown of the charges at the time the card is billed is unacceptable. They told me here is what we billed and here is a list of the packing supllies you have been billed forThis however was done after my card was charged and after the move was completedI had no opportunity to determine if the supplies they say I was provided is accurateThe bank was unable to proceed with a refund as by law they cannot refund based on a charge being made without our permissionIt had nothing to with whether the charges were correct or not.In addition they have still not addressed how their estimate could be 40% to low based on the final chargesIt wins them the business basd on their estimate and elimanetes the competition who estimates were higher and probably more accurate. Thanks
Dear ***,According to our records your shipment moved under Muscular
Moving Men Full Protection Coverage for a declared value of $10,Your
shipment measured at 8,000lbs providing a coverage of $per poundThe Full
Protection Coverage provides for the lesser of the repair or
repair
estimate, the carrier’s replacement cost/value, or the amount claimed, at our
option, for documented, identified, and confirmed transit damage or lossThe
burden of proof of carrier liability, including proof of tender, damage or
loss, and support of age and values claimed is your responsibilityThis
coverage does not extend to betterment, or to sentimental or other intangible
valuesTo date carrier has yet to locate claimed cartonIt is the assertion
of the carrier items or less were placed into the carton while it was in
possession of carrierCarrier has granted an additional good faith allowance
of $to attempt to resolve your claim amicablyItem Weight SettlementMedium Carton LBS X $$26.25Carrier Good Faith Allowance $900.00National claim
settlement total is $applying a deductible of $which constitutes
full and final settlement of your claim at $***.On behalf of Muscular
Moving Men, I extend our most sincere apology for any and inconvenience you may
have encountered, and would like to thank you for allowing Muscular Moving Men
to furnish your moving needs.Respectfully,Thanks,*** ***Muscular Moving Men602-923-PHONE602-923-FAXwww.muscularmovingmen.com
To Whom it May Concern,To date we have resolved all aspects of the claim made for damages with *** *** with whom our contact for moving services is boundA resolution letter has been sent via email and we are awaiting approval from *** *** and/or *** *** confirming receipt of the resolution and acceptance so that we may compensate themUpon receipt of the claim we issued a judgement in good faith to compensate the shipperA total of items were claimed for damage or loss and per the contract Muscular Moving Men has respondedThe point of contention through this claims process has been #154/#murphy bedAt no point was installation of the murphy bed a part of the contract for movingUpon delivery to the new location, the shipper noted cosmetic damage to the item along with other issuesA murphy bed technician was dispatched to the shippers homeMuscular Moving Men advised the shipper that the technician would come onsite to validate the structural integrity of the bed which he did and attempt to repair cosmetic damage which he didBeing that the technician was not able to remove all cosmetic damage, Muscular Moving Men issued a loss of appearance judgement of $1,including the technicians fee along with compensation from the rest of the claimThe total dollar amount of the claim payout was $1,less the $shipper deductible for a total of $This amount is still waiting to be issued as we have not received a release from the shipper acknowledging this resultWe look forward to issuing payment to bring the matter to a closeAdditionally, the separate assertion of a secondary claim with an unresolved conclusion is simply not correctMuscular Moving Men resolved this claim directly with the new home owner and per their request issued a good faith offer which they accepted. Respectfully, Justin H***Muscular Moving MenJustin H***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Muscular moving men has NOT provided service outline by the contract. A shuttle service was not used or offered as the contract states(there has been NO recourse or resolution to this!) The contract was BREACHED plain and simple.2, Muscular moving men DID NOT USE THE SAME CREW FOR UNLOAD as stated on their website! (advertisement clear as day) Even go as far as to use NON UNIFORMED untrained workers.the fact that Muscular moving men's complete disregard of these two facts is blatantly obvious they are trying to avoid itEnd of day they did not provide the service outlined, and provide advertisement by using different crews for unload after informing customers that would not be the case
Regards,
*** ***
Although replacement coverage is not warranted in this instance Muscular Moving Men will reimburse the customer for the cost of a replacement door as a good faith offerThis will be the last and final consideration in the matterThe attachment will reflect the cost of a replacement door in the amount of $262.66. Respectfully,*** ***
Muscular Moving Men
To Whom It May Concern:Listed below are the responses that were provided in reference to the damage claim submitted by *** ***To date we have provided the requested service within the outlines of the contractThe customer has processed a damage claim and we have resolved that and made a
payout also within the confines of the agreementUpon further investigation, as referenced below, we have paid out in excess of what was legally owed per the inventory sheets that reference pre existing damageItem description: MicrowaveItem damage description: dents in top Item weight (in LBS): ? 35lbs -CLAIM ACCEPTEDREIMBURSEMENT APPROVED AT $21.00Item description: small fridgeItem damage description: scratches and dentsItem weight (in LBS): ? LBS-CLAIM ACCEPTED WEIGHTADJUSTMENT MADE TO 50LBS REIMBURSEMENT APPROVED AT $BASED ON http://www.homedepot.com/p/Magic-Chef-3-5-cu-ft-Mini-Refrigerator-in-Stainless-L...⇄ description: wooden frame This piece broke while your team was loading the truckin AZItem damage description: brokenItem weight (in LBS): ? LBS -CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $1.20Item description: patio chairItem damage description: paint removed from where sticker was placedItem weight (in LBS): ?LBS-CLAIM NOT ACCEPTED NOTWHAT WOULD BE DEEMED AS A “TOTAL LOSS” DAMAGE Item description: end tableItem damage description: scratches and dentsItem weight (in LBS): ? LBS-CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $3.00ITEM #brown biketears in seat 2LBS , -CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $1.20ITEM#white bikedent in fender scratches on frame, light cracked 50LBS,-CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $35.00ITEM #storage unitscratches and dents 50LBS , -CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $35.00ITEM #file cabinetscratches100LBS-CLAIM ACCEPTED WEIGHT ACCEPTED REIMBURSEMENTAPPROVED AT $60.00ITEM#dining tablecracked and scratches 20LBS-CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $12.00ITEM#2nd storageunit dents scratches and missing piece 40LBS-CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $24.00ITEM#standing lampbase loose not able to be tightened, socket broken10LBS-CLAIMACCEPTED WEIGHT ACCEPTED REIMBURSEMENT APPROVED AT $6.00ITEM #large clockframe broken 10LBS-CLAIM ACCEPTED WEIGHT ACCEPTED REIMBURSEMENTAPPROVED AT $6.00ITEM #14Missing 1piece to king size bed frame 5LBS-CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $3.50ITEM #missing wallmount for 40" tv 5LBS $-CLAIM ACCEPTED WEIGHT ACCEPTEDREIMBURSEMENT APPROVED AT $3.50TOTAL COVERAGE PROVIDED $241.40Second Response:Hi ***,I know that *** requested I again review the move and I have done soI spoke with our foreman *** who was present at the unload and was a bit confused as he said he did not recall your level of dissatisfaction while he was present. *** was dissatisfied that one of the movers wore a shirt that portrayed a woman from an exotic dance club and we certainly apologize for thisI agree that it is not professionalWith regard to taking the items up the driveway in a Honda, I apologize if you did not approve of thisTo date we are uncertain what if any damage was caused by the use of this vehicleWith regard to 2 items that you claimed as damage, it has become apparent that the condition was pre existingPlease take a moment to review the attached inventory pages from the move and note the damages that were claimed on page and of the inventoryTo date, we have issued payment on these to you along with multiple other items. Page of on your inventory (mini fridge) scratch noted at 9,8, 5, Reimbursement was sent in the amount of $although this was a pre-existing condition. Page of (file cabinet) scratch noted R and Reimbursement was sent in the amount of $although this was a pre-existing condition
To Whom It May Concern,I was the individual in direct contact with Mr*** during the claims processThe customer was advised on multiple occasions that our coverage provided at no additional charge was sixty cents per pound per articleThere are higher levels of coverage for replacement value available which is explained in the order for service sent out at the time the reservation is made for the moveThe sixty cents per pound per article coverage was expected per the non purchase of higher coverageThere is no deductible required and in the event that a customer needs to submit a damage claim we immediately send the necessary claim form requesting a description of the damage, a description of the item and a weight deceleration for the itemMr***s claim was promptly responded to when it was received and rather than simply provide a check reimbursement based on the 10lb weight deceleration the customer provided (which would equal $6) we attempted to gain more information on the item including a manufacturer and location of purchaseAt no point did Mr, *** provide the requested information and demanded a new desk regardless of the coverage he receivedMultiple attempts were made including requesting Mr*** either find the replacement hardware himself or provides the necessary manufacturer and model information so that we may resolve the matterThat ship has since sailed and at this point we have issued Mr*** his check based on the weight that he indicated on his claim form. Respectfully,*** ***Muscular Moving Men
To Whom It May Concern,This is response to the complaint filed for job #***The item in question is a stainless steel refrigeratorDuring the claims process it is standard procedure to look at the condition of the claimed item and the location of the damage that occurredAs noted by the
shipper, there was a dresser that sustained some damage and was repaired to the shippers satisfactionWith regard to the refrigerator, it became apparent that there was a dime sized dent in the fresh food doorIt is clear that the item is still in working condition and is not a total loss or missing altogetherThis damage is consistent with what the carrier determines to be "loss of appearance" judgementThere was no negligence on behalf of the crew and while we were not the builder of the home, we dealt with the circumstances as needed and safely negotiated the item into place in the kitchen although the surrounding walls and kitchen island sis make it quote difficultFurthermore, replacement coverage IS offered through our company as noted in the order for serviceWe offer a $or $deductible option and carry coverage up to $100,Th shipper has the right to purchase replacement coverage with a deductible of their choosing, however this claim still would have fallen less than the $or $deductible optionsThe carrier has issued loss of appearance judgement and payment in the amount of $There is no further compensation that will be offered.Respectfully,*** ***Muscular Moving Men
We set up numerous appointments to have supply delivered to the property and we waived every delivery charge for this customer ($35/EA)We have spent an excess amount of administrative time disputing these claims and quite frankly this process is beginning to cost us We also went above what our company normally honors and assessed Mr*** a 15% discount as opposed to the usual 10% which ended up being close to $in savingsWe have attempted on numerous occasions to show and explain to Mr*** that all charges are proven and valid and all charges were indeed charged at the time that either 1) packing supplies were delivered, or 2) labor services were completedThe merchant company did indeed deem that all charges are valid and no credit was issued and no fraudulent charges were charged by our companyAs it pertains to the original estimate, that actual time on the job did indeed exceed the original estimate but I assure you that we do not purposely underbid to win businessThere are thousands of satisfied customers that can attest to thisThis move in particular had very expensive, very heavy furniture which we did not want to rush and needed to properly and cautiously move these items to make sure and avoid damages and mishaps, to which was successful as the move went great and damage freeThere were indeed more packing supplies than originally anticipated as to which happens occasionally when your dealing withe a property of that size, this was communicated with the customer in real timeThis addresses all the issues disputed and we appreciate the business and the opportunity to move Mr*** and did everything we could to show him everything was valid and take care of him as a great customer. Respectfully Yours, *** ***Relocation SpecialistMuscular Moving Men, LLC
My wife and I paid this company to handle are furniture within the company's policy. Two employees told me on the phone that this is not how we train our employees to handle furnitureSo this is why we will only except what we paid to have are sofa repaired $This sofa section was less the one year, when we received it at our new house it looked like it was twenty five years old. We feel that's not how a company should handle this problem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As mentioned in my complaint I was aware of the additional charge for shuttle fees and didn’t want to pay them but would if I needed tooMy main issues are the following: I provided my address and location prior to my belongings leaving Arizona and called in and explained my concerns about the drivewayIf the moving company would have done their due diligence and researched we could’ve seen that a shuttle was needed and arranged it in advanceFurthermore, they would have seen that a shuttle was not possible due the location of the home as I was informed by the drivers.The statement, “We advised Ms*** at that point we would have to off load the items from the tractor/trailer onto a smaller truck and she declined this service”is simply not trueIn fact, I was informed that I was the last load on the truck and they had to stick to a scheduleThe nearest place to shuttle from was over miles away, and due to it being a Sunday there was no shuttle availableI was scrambling for solutions and believe me, if I could have paid an extra fee up front to have all of my belongings, I would have because in the long run it is costing me more.I understand that my father did not have to assist at the storage unit and its unfortunate that your labor did not show up, however, if they were able to unload at the house, it would have been extremely difficult to go up and down steps with mattresses, couches, etcwith only one personEither way, it needed to be resolvedAgain, this was not the expectation of service I expected and there was no dolly, ramp, or other equipment on the truckI choice this company based off and A+ rating with the Revdex.comThis experience was not A+ and I would appreciate if you would take accountabilityI am not looking to make money off this situationI am a hard working single mother who needed help moving because I couldn’t do it myselfI placed the fee for this move on two different credit cardsI wasn’t expecting to have to hire additional movers after the fact or pay storageI would like to be compensated the extra expenses as a result of the moving companies lack of preparation, planning, and labor that was needed to successfully complete this jobThat is the fair, honest, and right thing to do
Regards,
*** ***
Dear Bernie V** S*** I had looked into the move we had completed back in February and the one we had just recently completedI had quoted both moves for you at around 3-hours of timeThe distance for your 2nd move was double the distance which did add a bit more timeI do
understand your concern on timeWhat I can do for you is credit back one hour of timePlease let me know what your thoughts on this areHave a great day!
Hi MsGarcia I called the Revdex.com today about our unresolved claim and was given your contact information We are still having difficulty dealing with muscular moving men, LLC Please find the contracting documents attached to this email that details the terms of the original agreement I sought council with an attorney (*** *** yesterday and he advised me to request the information for my purchased insurance policy (who holds this policy, etc) so that we can try and directly contact the insurance company to submit our claim and bypass muscular moving men We purchased a full value insurance policy from Muscular moving men and muscular moving men, LLC will not respond to our request for this policy information Instead, today we received a request for our "letter of legal representation." I believe this is because I had spoken with the real estate agent who had referred this company and she has been trying to help mediate our issues I told the real estate agent that I sought initial council with a lawyer yesterday since this is still not resolved and she must have relayed this to Muscular moving men I have not moved forward with filing this lawsuit because I am hoping to settle this out of courtI am just asking for muscular moving men to uphold their part of the contractual agreement and finish assembling this furniture (as it states in they would do in the original contract) We also request them to compensate us for the cosmetic damage for the bed so that we can hire a wood repair technician to address the cosmetic damage We request reimbursement for the other damaged items.In case you are not fully familiar with this case, we hired Muscular moving men, LLC for a full service move in September and also stored our possessions with them until they were delivered in December The contract agreement was that Muscular moving men LLC would disassemble all furniture from the Phoenix location and reassemble all furniture at our new residence in Washington state We had an extensive discussion about each piece of furniture we were requiring them to move prior to receiving the bid for this job We were never advised in writing OR verbally that any furniture would be excluded from this agreement I have attached the statement from the move, total cost for the move was $(including insurance policy, storage) The long distance portion of the move was $7260.During the move, the technician had an accident while he was taking the Murphy bed apart and the front of the bed cabinet (the piece that the mattress sits on) came crashing down on our desk- crushing the desk, ripped the ceiling fan partially out of the ceiling, and damaged the front of the cabinet for the bed The bed was originally installed by Oasis bedroom furniture and cost $(receipt is attached) Prior to the move, the bed was in perfect condition and had been used on only a few occasions We have been communicating since the original move trying to get this taken care of and have really not gotten anywhere.I just spoke with the home owners in phoenix (who purchased our house) and Muscular moving men never fixed the hole in the ceiling and gave them $to compensate for this damage (which will not cover the cost completely according to the new homeowner) She will be sending me pictures when she returns home from work this evening (*** ###-###-####) I am adding this as muscular moving men has not upheld their responsibility in this matter either.There were a lot of other pieces of furniture damaged during the move (for example- they lost the hardware to my kitchen table and daughter's crib, dented/deep surfaces scratches to our entertainment center, dresser in daughter's room, broke an antique gravy dish, broke the leaf to our Lazy boy dining room table- just to name a few of the major issues).Since we contacted the Revdex.com and filed a formal complaint, Muscular moving men has sent a technician out to our house recently The technician used a waxed wood crayon to see if he could repair some of the cosmetic damageHe relayed to muscular moving men that this was not possible without sanding down the piece of furniture and refinishing the stain He somehow determined that the bed was "structurally sound" by examining the pieces of wood and hardware, etc that are sitting in our garage but he did not assemble any of the pieces He also noted that he had never worked with the mechanism of this particular type of murphy bed but later relayed to us that he would be comfortable putting it back together/securing it to the wall in our home if he was "given time to figure it out." He did not assemble any of the pieces and left the bed as is I am sending you photographs of the current state of the bed in another emailAttached is a picture of how the bed was left upon delivery As you can see, muscular moving men did not seem to have any regard for our belongings and did not treat our possessions with care Muscular moving men LLC is stating that they have now fulfilled their end of our contract because their technician has determined that the bed would be operable if it were assembled and secured to the wall in our home.We are asking that muscular moving men assemble the furniture as stated in the terms of the contract and we would like compensation for the damage to our possessions that cannot be remedied.Any assistance that you can provide would be very much appreciated as we would prefer to settle out of court and really just want this company to uphold the terms of the contractMy lawyer (*** *** will be advising me on how to proceed if muscular moving men still refuses to honor their contractual agreement with us Thank you so much in advance!*** ***###-###-####