To Whom it may concern: As the customer stated, we have went back and forth regarding this matter and I can rest assure you that all charges are correct and accounted for Please see detailed timeline of charges below:1/29/15- COLLECTED $1,FOR DEPOSIT FOR MOVES ON
2/13/&
2/14/15(CASHIER’S CHECK)2/7/15- COLLECTED $FOR DEPOSIT FOR MOVE ON
2/7/15(CASHIER’S CHECK)2/7/15- COLLECTED $FOR REMAINING BALANCE FOR MOVE ON
2/7/15(VISA)2/10/15- COLLECTED $FOR PACKING SUPPLIES DELIVERED
OUT TO YOUR HOME BY JEREME(VISA)2/11/15- COLLECTED $FOR PACKING SUPPLIES PICKED UP BY
CUSTOMER AT OUR OFFICE(VISA)2/13/15- COLLECTED $FOR PACKING SUPPLIES DELIVERED
OUT TO YOUR HOME ON PACKING DAY BY JEREME(VISA)2/13/15- COLLECTED $FOR REMAINING BALANCE FOR LABOR
CHARGE ON PACKING DAY(VISA)2/14/15- COLLECTED $1,FOR REMAINING BALANCE FOR MOVE
ON 2/14/15(VISA)This charge has also already been disputed thru the customers merchant company and they've refused to file the chargeback and deemed all charges validI am shocked to see a Revdex.com complaint given that Mr*** and I have went over all job information and it has been made clear though a transparent and detailed breakdown of charges that everything in the above dispute has been made available to show that there was no wrongdoing whatsoever as it pertains to Muscular Moving Men. Sincerely, *** ***Relocation SpecialistMuscular Moving Men, LLC
Hi ***, I am willing to offer a onetime credit of $on top of the resolution that was offeredI sincerely apologize that your experience was not as it should have been when your items were deliveredIf you do accept I will credit your card that was used to pay for the moveThis offer is contingent on you either removing your reviews or amending them showing that we have resolved this matterOnce removed or amended I will issue you this onetime creditWe have attempted many times to make a good faith offer above and beyond the coverage you have selected. We do appreciate the opportunity to have completed your move
To Whom it May concern, We have attempted to provide a resolution to the shippers claims up to the amount of $for loss of appearance that was sustainedThis is well beyond the basic liability coverage that we provide at no extra chargeTo date, the shipper has not accepted the
settlement resolution offerThere is no deductible that has been met and furthermore we have also dispatched a repair technician to also work on some repair workWe have been attentive throughout the process and worked to resolve the claim well in excess of what is owed per the contractThe shipper request to pay off of an repair invoice is simply not something we doWe reserve the right to attempt a repair and in the event that we are not able to repair something, a loss of appearance judgement and/or basic liability judgement is reached in which case the shipper is reimbursedWe simply need a returned settlement release letter and we will reimburse the shipper $as was previously offered
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Bernard V** S***
To Whom this may concern,We are writing this letter in regards to complaint ID#: ***We feel we have dealt with this customer accordinglyThe customer sent in a damage claim in regards to a pound desk the customer had purchased from ***We have attached the order for service
signed by the customer, and highlighted section of the document which states that we are not liable for "Ready to Assemble" furniture such as this item that is not intended to be transported after initial assemblyWe also informed this customer of the valuation option he received which is highlighted on the signed credit card authorization attached aboveThis valuation coverage offered to Mr*** is based at sixty cents per poundBecause his item is 15lbs it amounts to $We also offered to send someone out and re-assemble a new desk for Mr*** once he had the correct hardware to do soIn addition, we have also sent a check in the amount of the reimbursement according to his coverageAt this time we feel we have done everything in our power in order to rectify this issue with Mr***.Thank you
I have asked our legal counsel to review the Muscular Moving Men, LLC agreement. It is clear that ISN elected to purchase at an additional cost the Full Value Protection Plan which affords *** *** “Full Value” in the amount of $10,with a $deductible. This choice was made after a discussion whereby we elected to pay for additional coverage with an understanding of the value of the property we were asking to be moved Therefore, the $per pound per article provision does not apply to this loss Additionally, one of the movers actually commented to me that he noted that a box was missing when unpacking the closet area. Therefore, based on the value of the boxed items coupled with our election of the full value protection, we are due the full amount of the value of the items less our deductible of $or $4500.00. We are so confident in our valuation of the property, as well as the clear loss that occurred while “the carrier in possession” who is responsible for physical loss of any articles, that we shall pursue all legal avenues if this is not settled to our satisfaction
To Whom It May Concern,This response is in reference to the submission by *** ***Let me start by apologizing for the inconvenience of the way the situation played outAfter researching the circumstances of the move and speaking with the sales manager that worked with Ms*** we
discovered a few thingsMs*** was made aware in advance that in the event that a shuttle was needed there would be additional feesThere are certain areas that a tractor/trailer cannot fit and this was one of those situationsOur driver advised that we would arrive at the unload to visually inspect and verify this was the case and unfortunately it wasWe advised Ms*** at that point we would have to off load the items from the tractor/trailer onto a smaller truck and she declined this serviceInstead, we all came to the decision to take the items to a nearby storage that could accommodate the large vehicleWhen we arrived, the labor assistance our company arranged for our driver was a no show and left our driver high and dryWe worked tirelessly to find replacement labor and would have had workers arrive a few hours laterRather than wait for the delayed labor help the decision was made by our driver and the customer to unload the items soonerI again apologize for the inconvenience of the way this played out and certainly it was our fault that our labor assistance did not show up initially at the unloadThere is no refunding that we are able to provide as a result of thisThe best course of action had Ms*** informed us she was expecting compensation would have been for all parties to wait for the delayed labor assistance to save the strain it placed on her fatherWe cannot be held responsible for the requirement of a shuttle as it was discussed that this may be a possibility at the destinationThank you for taking the time to read this response.Respectfully,*** ***Muscular Moving Men
We have attempted to provide a resolution to the shippers claims up to the amount of $for loss of appearance that was sustainedThis is well beyond the basic liability coverage that we provide at no extra chargeTo date, the shipper has not accepted the settlement resolution offerThere is no deductible that has been met and furthermore we have also dispatched a repair technician to also work on some repair workWe have been attentive throughout the process and worked to resolve the claim well in excess of what isowed per the contractThe shipper request to pay off of an repair invoice is simply not something we doWe reserve the right to attempt a repair and in the event that we are not able to repair something, a loss of appearance judgement and/or basic liability judgement is reached in which case the shipper is reimbursedWe simply need a returned settlement release letter and we will reimburse the shipper $as was previously offered
To Whom it May Concern,This response is in reference to a repair claim submitted by *** ***At the completion of the move the client submitted a repair claim in which we provided a resolution to all of the items claimedThe point of contention thus far has been the resolution toa bedBeing
that a cash offer to amend some cosmetic damage and re-assemble the bed was not satisfactory to the client, we have removed this offer from the resolutionAt this point, a reputable technician has been contracted to repair the cosmetic damage and re-assemble the bedThis combined with the additional resolutions to the balance of the items will take care the claims processWe look forward to resolving the matter.Thanks,Justin H***Muscular Moving Men
To Whom It May Concern,As previously stated, we have resolved the claim pursuant to the following settlement agreementCheck #*** for $*** was mailed to *** ***The shipment moved under Muscular
Moving Men Full Protection Coverage for a declared value of $10,Your
shipment measured at 8,000lbs providing a coverage of $per poundThe Full
Protection Coverage provides for the lesser of the repair or repair
estimate, the carrier’s replacement cost/value, or the amount claimed, at our
option, for documented, identified, and confirmed transit damage or lossThe
burden of proof of carrier liability, including proof of tender, damage or
loss, and support of age and values claimed is the responsibility of the shipperHad the shipper properly notified the carrier of the high value inventory of one specific carton for the move, a high value inventory would need to have been completed to document the goods in that one particular cartonThe shipper elected coverage in the amount of $10,and has attributed more than half of that value in one cartonThis
coverage does not extend to betterment, or to sentimental or other intangible
valuesTo date carrier has yet to locate claimed cartonIt is the assertion
of the carrier items or less were placed into the carton while it was in
possession of carrierCarrier has granted an additional good faith allowance
of $to attempt to resolve your claim amicablyGiven the shippers election of $10,valuation of a 8,000lb shipment they have valuated their items at $per pound.Item Weight SettlementMedium Carton LBS X $$26.25Carrier Good Faith
Allowance $900.00settlement total is $applying a deductible of $which
constitutes full and final settlement of your claim at $***A $valuation good faith offer is more than fair given the lack of notification by the shipper of the extreme high value of the contentsWe respectfully stand behind this decision and have promptly issued payment as described above. Respectfully, *** ***Muscular Moving Men
To Whom It May Concern,It is certainly surprising to us that this is an ongoing issueWe certainly do our best when scheduling long distance moves to get the most information about the destination we canThe Relocation Specialist that scheduled the move, *** ***, advised that the client did not provide a delivery address when the move was scheduled until a later dateRegardless, even if a delivery address is obtained in advance, it is always possible that a shuttle may be needed and the client was advised what the additional cost would be if this was the caseThe road leading up to the destination was not adequate for driving a tractor trailer and further more we were skeptical if a 26ft box truck would make it throughOnce on site at the destination, the client was advised of what the shuttle charge would be and she declined the service instead opting to have our crew unload at a nearby storageOur driver made it very clear that we did not want to have their assistance when unloading the items and if we simply waited for the replacement crew to show up we would handle itThey felt inclined to do so regardlessThere is no compensation we can provide given that we followed protocol and provided the best service possible given the circumstancesThe client made it clear she was very happy with the service provided to her by our moving crew and driver and it is not ideal that there was cost associated with the move beyond the original estimate however the scope of work changed.*** ***Muscular Moving Men
To Whom It Concern,Representatives of Muscular Moving Men were provided and present on this shipment at the origin and destinationThere were no charges assessed to the shipper for any shuttling service. Respectfully,*** ***Muscular Moving Men
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Muscular Moving Men continue to recite their insurance coverage policy. That is completely understandable when ACCIDENTS happen and we would totally understand that. The claims process is not 'difficult' for us to understand as they have patronizingly told us in emails. We're not is and that is NO way to respond to a client who put $5000+ in their account.We continue to say that the damage was NEGLIGENCE. Again, this IS evidently difficult for them to understand, we asked THREE times for them to take the doors off the refrigerator and the supervisor REFUSED and has since called us liars. Additionally, they have now blamed Richmond American for building a poor design for getting a refrigerator in. Really?We just spent the day having the vinyl floor repaired that they NEGLIGENTLY damaged (with no compensation or concern from MMM). We also spent the day repairing the dings in the walls, scratched paint and gouged bannister in the home we moved from. Now we'll do the same in our new home.We have been offered the huge sum of $for torn vinyl, damaged walls/baseboards and bannisters and that amount includes the damaged refrigerator door. This will no doubt not be resolved, however, if one person reads this review and doesn't use Muscular Moving Men it will have cost them far more than the $we asked for. ?
Regards,
*** * *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, the contract that Muscular Moving Men attached to its complaint is NOT the contract that I received on the day they broke the desk; it is the contract I signed the day the desk was returned, already broken, in JuneI have attached my copy of the contract that we signed on 5/12/2015, the date the desk was broken, and highlighted section (SPECIAL DOCUMENTS)I would like to see how the company responds to this discrepancy. Second, the company fails to acknowledge the main point of my complaintSpecifically, they fail to acknowledge the assurances that their agent, ***, made when the other movers broke the deskHe explicitly stated that THE COMPANY would find the required screw and fix the desk, or that they would REPLACE THE DESKEither of these actions would resolve the problem, but instead the company that we paid over $for a move continues to haggle over a maximum of $60. Third, as I stated in my initial complaint, I have not cashed the $check the company sent to meTheir response shows that they clearly fail to understand the fact that I will not accept $as a replacement for my desk. Finally, it is insulting that the company cannot even type my name correctly in its responseThat is a perfect illustration of their poor customer service, which was the main motivation for my complaint in the first placeIf they had any regard for their customers, and if they wanted to have repeat customers, they would follow through on what their agents promiseThat is all I'm asking: either find the screw and fix the desk OR send me $If the company continues to dodge responsibility for its actions, I will not hesitate to contact our attorney and begin legal proceedings
Regards,
*** ***
When our movers arrived from Phoenix to Dallas, one of the movers went to sleep in the truck for hours and left us with two movers for a square foot house They damaged new furniture, broke lamps, bedroom sets, dining tables, walls, coffee tables and lost our hardware to our beds all while they bickered about wanting to leave the whole time It was one of the guys wives birthdays They were so dirty they put grease marks on our brand new clothe headboard, and I had to video tape me asking them to remove the front door as I caught them trying to squeeze my stainless fridge through a space that was way to small I got them on tape breaking things, fighting and acting crazy What's weird is in Phoenix, we had movers move us in the truck and only really for moving into our house and they didn't know how to put together the beds I made multiple phone calls for help from Muscular Moving that they would do the right thing After broken lamps, scratching our new dining room table (they thought it would be a great idea to put the big screens together on top of our wood dining table - brand new) Taped that too I even got video of the guy fighting to go home early and then them fighting with each other over the beds and not knowing how to put them together So unprofessional and traumatic We had to fire them and ask them to leave our property before they ruined anything else After all that Muscular Moving assured me, as I was in tears, that they would do right - we got a claim form for $ That's right $ We paid $6000! We had some claims adjuster furniture restoration lady come over and dab some paint on the coffee table and the dining table and all it a day She missed a ton of stuff and didn't appear to have the list we submitted but even so, muscular moving men said I didn't sign up for "that" insurance plan" whatever that means Bad business ethics and practices Don't trust these guys, they're crooks
Hi ***, just want to follow up regarding the conversation we had todayWe have accepted liability for everything claimed on your moveWhen I had hired a furniture repair company to come out they had informed me the leg to the TV had been found and that the bed had already been put back
togetherThat only leaves the tables and the chipped lamp shadeBrian had also acknowledge that he was happy with the repairs and we had paid over $to get those items repaired for youI had sent you a resolution regarding the lamp shade that has a chip in itThe price for your move had never changed and every issue has been addressed beyond the coverage you had selected for you moveI understand you’re upset but if you had selected full coverage for the move you would have needed to meet a $deductible and would needed to purchase it at an extra $Please give our office a call and let us know what else we can do for you to resolve this matterWe look forward to getting this resolved for you
To Whom it may concern: As the customer stated, we have went back and forth regarding this matter and I can rest assure you that all charges are correct and accounted for Please see detailed timeline of charges below:1/29/15- COLLECTED $1,FOR DEPOSIT FOR MOVES ON
2/13/&
2/14/15(CASHIER’S CHECK)2/7/15- COLLECTED $FOR DEPOSIT FOR MOVE ON
2/7/15(CASHIER’S CHECK)2/7/15- COLLECTED $FOR REMAINING BALANCE FOR MOVE ON
2/7/15(VISA)2/10/15- COLLECTED $FOR PACKING SUPPLIES DELIVERED
OUT TO YOUR HOME BY JEREME(VISA)2/11/15- COLLECTED $FOR PACKING SUPPLIES PICKED UP BY
CUSTOMER AT OUR OFFICE(VISA)2/13/15- COLLECTED $FOR PACKING SUPPLIES DELIVERED
OUT TO YOUR HOME ON PACKING DAY BY JEREME(VISA)2/13/15- COLLECTED $FOR REMAINING BALANCE FOR LABOR
CHARGE ON PACKING DAY(VISA)2/14/15- COLLECTED $1,FOR REMAINING BALANCE FOR MOVE
ON 2/14/15(VISA)This charge has also already been disputed thru the customers merchant company and they've refused to file the chargeback and deemed all charges validI am shocked to see a Revdex.com complaint given that Mr*** and I have went over all job information and it has been made clear though a transparent and detailed breakdown of charges that everything in the above dispute has been made available to show that there was no wrongdoing whatsoever as it pertains to Muscular Moving Men. Sincerely, *** ***Relocation SpecialistMuscular Moving Men, LLC
Hi ***, I am willing to offer a onetime credit of $on top of the resolution that was offeredI sincerely apologize that your experience was not as it should have been when your items were deliveredIf you do accept I will credit your card that was used to pay for the moveThis offer is contingent on you either removing your reviews or amending them showing that we have resolved this matterOnce removed or amended I will issue you this onetime creditWe have attempted many times to make a good faith offer above and beyond the coverage you have selected. We do appreciate the opportunity to have completed your move
To Whom it May concern, We have attempted to provide a resolution to the shippers claims up to the amount of $for loss of appearance that was sustainedThis is well beyond the basic liability coverage that we provide at no extra chargeTo date, the shipper has not accepted the
settlement resolution offerThere is no deductible that has been met and furthermore we have also dispatched a repair technician to also work on some repair workWe have been attentive throughout the process and worked to resolve the claim well in excess of what is owed per the contractThe shipper request to pay off of an repair invoice is simply not something we doWe reserve the right to attempt a repair and in the event that we are not able to repair something, a loss of appearance judgement and/or basic liability judgement is reached in which case the shipper is reimbursedWe simply need a returned settlement release letter and we will reimburse the shipper $as was previously offered
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Bernard V** S***
To Whom this may concern,We are writing this letter in regards to complaint ID#: ***We feel we have dealt with this customer accordinglyThe customer sent in a damage claim in regards to a pound desk the customer had purchased from ***We have attached the order for service
signed by the customer, and highlighted section of the document which states that we are not liable for "Ready to Assemble" furniture such as this item that is not intended to be transported after initial assemblyWe also informed this customer of the valuation option he received which is highlighted on the signed credit card authorization attached aboveThis valuation coverage offered to Mr*** is based at sixty cents per poundBecause his item is 15lbs it amounts to $We also offered to send someone out and re-assemble a new desk for Mr*** once he had the correct hardware to do soIn addition, we have also sent a check in the amount of the reimbursement according to his coverageAt this time we feel we have done everything in our power in order to rectify this issue with Mr***.Thank you
I have asked our legal counsel to review the Muscular Moving Men, LLC agreement. It is clear that ISN elected to purchase at an additional cost the Full Value Protection Plan which affords *** *** “Full Value” in the amount of $10,with a $deductible. This choice was made after a discussion whereby we elected to pay for additional coverage with an understanding of the value of the property we were asking to be moved Therefore, the $per pound per article provision does not apply to this loss Additionally, one of the movers actually commented to me that he noted that a box was missing when unpacking the closet area. Therefore, based on the value of the boxed items coupled with our election of the full value protection, we are due the full amount of the value of the items less our deductible of $or $4500.00. We are so confident in our valuation of the property, as well as the clear loss that occurred while “the carrier in possession” who is responsible for physical loss of any articles, that we shall pursue all legal avenues if this is not settled to our satisfaction
To Whom It May Concern,This response is in reference to the submission by *** ***Let me start by apologizing for the inconvenience of the way the situation played outAfter researching the circumstances of the move and speaking with the sales manager that worked with Ms*** we
discovered a few thingsMs*** was made aware in advance that in the event that a shuttle was needed there would be additional feesThere are certain areas that a tractor/trailer cannot fit and this was one of those situationsOur driver advised that we would arrive at the unload to visually inspect and verify this was the case and unfortunately it wasWe advised Ms*** at that point we would have to off load the items from the tractor/trailer onto a smaller truck and she declined this serviceInstead, we all came to the decision to take the items to a nearby storage that could accommodate the large vehicleWhen we arrived, the labor assistance our company arranged for our driver was a no show and left our driver high and dryWe worked tirelessly to find replacement labor and would have had workers arrive a few hours laterRather than wait for the delayed labor help the decision was made by our driver and the customer to unload the items soonerI again apologize for the inconvenience of the way this played out and certainly it was our fault that our labor assistance did not show up initially at the unloadThere is no refunding that we are able to provide as a result of thisThe best course of action had Ms*** informed us she was expecting compensation would have been for all parties to wait for the delayed labor assistance to save the strain it placed on her fatherWe cannot be held responsible for the requirement of a shuttle as it was discussed that this may be a possibility at the destinationThank you for taking the time to read this response.Respectfully,*** ***Muscular Moving Men
We have attempted to provide a resolution to the shippers claims up to the amount of $for loss of appearance that was sustainedThis is well beyond the basic liability coverage that we provide at no extra chargeTo date, the shipper has not accepted the settlement resolution offerThere is no deductible that has been met and furthermore we have also dispatched a repair technician to also work on some repair workWe have been attentive throughout the process and worked to resolve the claim well in excess of what isowed per the contractThe shipper request to pay off of an repair invoice is simply not something we doWe reserve the right to attempt a repair and in the event that we are not able to repair something, a loss of appearance judgement and/or basic liability judgement is reached in which case the shipper is reimbursedWe simply need a returned settlement release letter and we will reimburse the shipper $as was previously offered
To Whom it May Concern,This response is in reference to a repair claim submitted by *** ***At the completion of the move the client submitted a repair claim in which we provided a resolution to all of the items claimedThe point of contention thus far has been the resolution toa bedBeing
that a cash offer to amend some cosmetic damage and re-assemble the bed was not satisfactory to the client, we have removed this offer from the resolutionAt this point, a reputable technician has been contracted to repair the cosmetic damage and re-assemble the bedThis combined with the additional resolutions to the balance of the items will take care the claims processWe look forward to resolving the matter.Thanks,Justin H***Muscular Moving Men
To Whom It May Concern,As previously stated, we have resolved the claim pursuant to the following settlement agreementCheck #*** for $*** was mailed to *** ***The shipment moved under Muscular
Moving Men Full Protection Coverage for a declared value of $10,Your
shipment measured at 8,000lbs providing a coverage of $per poundThe Full
Protection Coverage provides for the lesser of the repair or repair
estimate, the carrier’s replacement cost/value, or the amount claimed, at our
option, for documented, identified, and confirmed transit damage or lossThe
burden of proof of carrier liability, including proof of tender, damage or
loss, and support of age and values claimed is the responsibility of the shipperHad the shipper properly notified the carrier of the high value inventory of one specific carton for the move, a high value inventory would need to have been completed to document the goods in that one particular cartonThe shipper elected coverage in the amount of $10,and has attributed more than half of that value in one cartonThis
coverage does not extend to betterment, or to sentimental or other intangible
valuesTo date carrier has yet to locate claimed cartonIt is the assertion
of the carrier items or less were placed into the carton while it was in
possession of carrierCarrier has granted an additional good faith allowance
of $to attempt to resolve your claim amicablyGiven the shippers election of $10,valuation of a 8,000lb shipment they have valuated their items at $per pound.Item Weight SettlementMedium Carton LBS X $$26.25Carrier Good Faith
Allowance $900.00settlement total is $applying a deductible of $which
constitutes full and final settlement of your claim at $***A $valuation good faith offer is more than fair given the lack of notification by the shipper of the extreme high value of the contentsWe respectfully stand behind this decision and have promptly issued payment as described above. Respectfully, *** ***Muscular Moving Men
To Whom It May Concern,It is certainly surprising to us that this is an ongoing issueWe certainly do our best when scheduling long distance moves to get the most information about the destination we canThe Relocation Specialist that scheduled the move, *** ***, advised that the client did not provide a delivery address when the move was scheduled until a later dateRegardless, even if a delivery address is obtained in advance, it is always possible that a shuttle may be needed and the client was advised what the additional cost would be if this was the caseThe road leading up to the destination was not adequate for driving a tractor trailer and further more we were skeptical if a 26ft box truck would make it throughOnce on site at the destination, the client was advised of what the shuttle charge would be and she declined the service instead opting to have our crew unload at a nearby storageOur driver made it very clear that we did not want to have their assistance when unloading the items and if we simply waited for the replacement crew to show up we would handle itThey felt inclined to do so regardlessThere is no compensation we can provide given that we followed protocol and provided the best service possible given the circumstancesThe client made it clear she was very happy with the service provided to her by our moving crew and driver and it is not ideal that there was cost associated with the move beyond the original estimate however the scope of work changed.*** ***Muscular Moving Men
To Whom It Concern,Representatives of Muscular Moving Men were provided and present on this shipment at the origin and destinationThere were no charges assessed to the shipper for any shuttling service. Respectfully,*** ***Muscular Moving Men
Revdex.com:
s and that is NO way to respond to a client who put $5000+ in their account.We continue to say that the damage was NEGLIGENCE. Again, this IS evidently difficult for them to understand, we asked THREE times for them to take the doors off the refrigerator and the supervisor REFUSED and has since called us liars. Additionally, they have now blamed Richmond American for building a poor design for getting a refrigerator in. Really?We just spent the day having the vinyl floor repaired that they NEGLIGENTLY damaged (with no compensation or concern from MMM). We also spent the day repairing the dings in the walls, scratched paint and gouged bannister in the home we moved from. Now we'll do the same in our new home.We have been offered the huge sum of $for torn vinyl, damaged walls/baseboards and bannisters and that amount includes the damaged refrigerator door. This will no doubt not be resolved, however, if one person reads this review and doesn't use Muscular Moving Men it will have cost them far more than the $we asked for. ?
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Muscular Moving Men continue to recite their insurance coverage policy. That is completely understandable when ACCIDENTS happen and we would totally understand that. The claims process is not 'difficult' for us to understand as they have patronizingly told us in emails. We're not i
Regards,
*** * *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, the contract that Muscular Moving Men attached to its complaint is NOT the contract that I received on the day they broke the desk; it is the contract I signed the day the desk was returned, already broken, in JuneI have attached my copy of the contract that we signed on 5/12/2015, the date the desk was broken, and highlighted section (SPECIAL DOCUMENTS)I would like to see how the company responds to this discrepancy. Second, the company fails to acknowledge the main point of my complaintSpecifically, they fail to acknowledge the assurances that their agent, ***, made when the other movers broke the deskHe explicitly stated that THE COMPANY would find the required screw and fix the desk, or that they would REPLACE THE DESKEither of these actions would resolve the problem, but instead the company that we paid over $for a move continues to haggle over a maximum of $60. Third, as I stated in my initial complaint, I have not cashed the $check the company sent to meTheir response shows that they clearly fail to understand the fact that I will not accept $as a replacement for my desk. Finally, it is insulting that the company cannot even type my name correctly in its responseThat is a perfect illustration of their poor customer service, which was the main motivation for my complaint in the first placeIf they had any regard for their customers, and if they wanted to have repeat customers, they would follow through on what their agents promiseThat is all I'm asking: either find the screw and fix the desk OR send me $If the company continues to dodge responsibility for its actions, I will not hesitate to contact our attorney and begin legal proceedings
Regards,
*** ***
When our movers arrived from Phoenix to Dallas, one of the movers went to sleep in the truck for hours and left us with two movers for a square foot house They damaged new furniture, broke lamps, bedroom sets, dining tables, walls, coffee tables and lost our hardware to our beds all while they bickered about wanting to leave the whole time It was one of the guys wives birthdays They were so dirty they put grease marks on our brand new clothe headboard, and I had to video tape me asking them to remove the front door as I caught them trying to squeeze my stainless fridge through a space that was way to small I got them on tape breaking things, fighting and acting crazy What's weird is in Phoenix, we had movers move us in the truck and only really for moving into our house and they didn't know how to put together the beds I made multiple phone calls for help from Muscular Moving that they would do the right thing After broken lamps, scratching our new dining room table (they thought it would be a great idea to put the big screens together on top of our wood dining table - brand new) Taped that too I even got video of the guy fighting to go home early and then them fighting with each other over the beds and not knowing how to put them together So unprofessional and traumatic We had to fire them and ask them to leave our property before they ruined anything else After all that Muscular Moving assured me, as I was in tears, that they would do right - we got a claim form for $ That's right $ We paid $6000! We had some claims adjuster furniture restoration lady come over and dab some paint on the coffee table and the dining table and all it a day She missed a ton of stuff and didn't appear to have the list we submitted but even so, muscular moving men said I didn't sign up for "that" insurance plan" whatever that means Bad business ethics and practices Don't trust these guys, they're crooks
Hi ***, just want to follow up regarding the conversation we had todayWe have accepted liability for everything claimed on your moveWhen I had hired a furniture repair company to come out they had informed me the leg to the TV had been found and that the bed had already been put back
togetherThat only leaves the tables and the chipped lamp shadeBrian had also acknowledge that he was happy with the repairs and we had paid over $to get those items repaired for youI had sent you a resolution regarding the lamp shade that has a chip in itThe price for your move had never changed and every issue has been addressed beyond the coverage you had selected for you moveI understand you’re upset but if you had selected full coverage for the move you would have needed to meet a $deductible and would needed to purchase it at an extra $Please give our office a call and let us know what else we can do for you to resolve this matterWe look forward to getting this resolved for you