I would like
to start this response by saying that as a courtesy to Ms[redacted], we have
refunded her for the transactions that she was billed. We made several attempts to reach Ms[redacted]
but were unsuccessful. We did, however,
leave her a voicemail
apologizing for her experience and advising her that her
charges have been refunded
According to our records, Ms[redacted] signed up for a day trial of two of our
products on September 10th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a miscommunication when Ms[redacted] contacted us
Customer satisfaction is our number one priority. We only intend to charge customers who are
using our products and experiencing success.
We often make exceptions for customers who may have forgotten to cancel
in time and we were happy to refund Ms[redacted] in this case. Generally we request that customers return
the products they ordered in order to receive a refund however we have waived
that for Ms[redacted] and have issued her a full refund for all of her charges.Warmest regards,Clearly Fit Labs
I would like
to start this response by saying that as a courtesy to Ms[redacted], we have
refunded her for the transactions that she was billed. We've had the opportunity to speak with Ms[redacted]
and have apologized for her experience and advised her that she has been
refunded
for her charges in full
According to our records, Ms[redacted] signed up for a day trial of two of
our products on August 18th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as we do not offer free samples of our
products
Customer
satisfaction is our number one priority.
We only intend to charge customers who are using our products and experiencing
success. We often make exceptions for
customers who may have forgotten to cancel in time and we were happy to refund
Ms[redacted] in this case. Generally we
request that customers return the products they ordered in order to receive a
refund however we have waived that for Ms[redacted] and have issued her a full
refund for all of her charges
I would like
to start this response by saying that as a courtesy to Ms[redacted], we have
refunded her for the transactions that she was billed. We've had the opportunity to speak with Ms[redacted]
and have apologized for her experience and advised her that she has been
refunded
for her charges in full
According to our records, Ms[redacted] signed up for a day trial of two of
our products on July 22th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as we do not offer free samples of our
products
Customer satisfaction is our number one priority. We only intend to charge customers who are
using our products and experiencing success.
We often make exceptions for customers who may have forgotten to cancel
in time and we were happy to refund Ms[redacted] in this case. Generally we request that customers return
the products they ordered in order to receive a refund however we have waived
that for Ms[redacted] and have issued her a full refund for all of her charges.Clearly Fit Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They NEVER returned my fees, and the ad that I responded to said 'FREE SAMPLE'. They repaid the $3.80 on 7/22/2015, but still DID NOT return the $4.95 as of today's date.I request that $4.95 be returned also.I have several emails from them dating back to 7/19/2015 in which they were denying returning to my amounts, and have a bank statement to prove their withdrawals and today's return of the $3.95.All I ask is my fair return of the $4.95.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good Morning Ms.[redacted] ,
I just got off the phone with my Bank and this has been resolved.
difficulties that you might have experienced and are looking forward to helping resolve any and all issues that you might have.
The terms of the offer are displayed on the checkout page and a box must be checked confirming your understanding and acceptance of the offer before completing the order.
According to our records, you called in and spoke to one of our Customer Service Representatives on July 24, 2014 and agreed to keep the products at a discounted price.
If you are not completely satisfied with this outcome, simply call us back so we can work towards a more preferable resolution.
At Clearly Fit Labs, customer satisfaction is our number one priority. We apologize for any inconvenience that you may have experienced and hope that you'll give us a call, so that we can resolve any and all issues.
Our customer service representatives are standing by ready to assist you, Monday through Friday from 10:00AM to 6:00PM EST at (855) 891-3221.
I was "awarded" a free product thru my pharmacy. I selected an eye cream - "free", only pay shipping for $4.95. Today, several weeks later I noticed an authorization hold on my bank account for $89.99!! I called the bank and was told at this point to call Clearly Fit. I did and was told since I didn't cancel by 14 days I had to pay for the product. This is a tiny little bottle and nowhere did I agree to pay $89.99!! I only selected it because the other "free" choices were lame. Not only are they trying to charge me, they were planning to send another supply! Even if it weren't free a person on social security would not be paying $89.99 for eye cream! My bank will be working on this. TOTAL SCAM!!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This could have all been worked out with them prior to this complaint but when I called them they would not take my call because I had made a complaint against them for charging me wrongly before. Not a very trustworthy business in my estimation.
Regards,
We
appreciate the opportunity to address this matter, as customer satisfaction is
our top priority. Ms. [redacted] placed
an online order at http://www.usegarciniacambogiafit.com/ on 8/10/2014 for a 14 day trial
of our product. We deeply apologize if Ms. [redacted] feels the terms were not presented
in clear enough format but all customers are required to check multiple consent
boxes prior to order submission indicating that they have read, understand and
agree to the Terms and Conditions of the trial offer. No order can be submitted or successful
unless the customer checks the box agreeing to the terms and selects to submit
the order. This box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card information
The Terms and Conditions state that
the customer will be charged a non-refundable fee of $2.95 plus applicable
taxes for shipping of a 30 day supply of the product. The customer will then
have 14 days from order date to evaluate the product and if they are not
satisfied, can call our customer service and incur no further charges. If the
customer wishes to return the product we will issue a Return Merchandise
Authorization (RMA) number so that the customer may return the unused portion
of the product. If the customer elects not to contact us to obtain an RMA
number within 14 days, he or she will be charged $89.99 plus applicable taxes
to keep the product.
The trial starts the day the order
is placed not the day the merchandise is received by the customer, as specified
in our terms. The customer has the right to contact our customer service
department at any time within the 14 trial period to request an extension on
their trial period time or cancel. This is a free trial offer, meaning the
customer is shipped a full 30 day supply and has a certain amount of days to
use and evaluate the product. The period of time the customer has to use the
product is free but the merchandise we ship for the customer to evaluate is
not. The website advertisement is correct, this is a 14 day trial offer.
We note that in the complaint Ms. [redacted] states she
called on Monday July 21st and was told she could not cancel. Ms. [redacted] placed her trial order with us on 8/10/2014,
therefore it could not have been our company that she called on July 21st,
2014. Ms. [redacted] contacted our customer support department for
the 1st time on 8/25/2014. As we did not receive any contact or
cancellation request from Ms.
[redacted] within our 14 day trial period as explained in our terms, our
system went ahead and automatically charged her $89.99 on 8/25/2014.
We did review the recording of when Ms. [redacted] did contact
our customer service, to insure quality and accuracy when responding to this
complaint. When Ms.
[redacted] did contact our
customer support department on 8/25/2014, she was advised at the beginning of
the phone call that we would cancel her account. Ms. [redacted] was also advised that we would be happy to
refund her, we simply ask for the unused portion to be returned prior to us
providing a credit. The
agent expressed to Ms. [redacted] that she would need to return the
merchandise with return merchandise authorization numbers, that the agent also
issued to Ms. [redacted].
The agent advised that we suggest the customer to get a tracking number. The
agent explained that the tracking number will expedite her refund time because
once it shows delivered she could call the customer support department to
provide the tracking number. The agent explained, as long as the tracking
number confirmed delivery to our fulfillment center we would process the
credit(s) in full and she would see the refund within 3-5 business days. Ms. [redacted] was not
satisfied with this procedure, therefore the agent also explained to Ms. [redacted] that she did
not have to call back to receive her refund. The agent explained that she has
the option to not call back and the refund would be applied once the fulfillment
center processes the package as returned and packages are processed in the
order they are received. The agent advised Ms. [redacted] that option typically takes more
time and if she wanted her refund quicker than the tracking number option would
be best for her. The agent provided the remaining amount of the return information
on that call. We do not send checks, we
refund the account that we charged. Sending a check through the mail is not a
secure way of crediting the customer.
Ms. [redacted] requested a supervisor because the
agent would not provide his or his supervisors last name. The agent expressed
to Ms. [redacted]
that his supervisor was not in but there were other managers available. The
agent placed Ms. [redacted]
on a 1-2 minute hold and came back to explain that the supervisor expressed to
him that last names are not given. The agent explained that the reason the
supervisor was not going to get on the call was because the issue at hand was
that he could not provide last names. The agent explained that he was capable
of handling her concerns and their lasts names were not going to be provided as
it is a security risk and the manager could not provide last names either.
We
note that your letter indicates that Ms. [redacted] was charged $170.00. We can confirm that we only charged her $89.99,
aside from the initial shipping charges (which do not appear to be in
dispute). As a courtesy, we have
investigated this discrepancy and discovered that she also enrolled in a
similar trial program with our sister company Clearly Fit 1800, which billed her
$84.95 under similar circumstances to those described above. We asked to review their records and the account has been canceled, Ms.
[redacted] will not receive any future shipments or billings. As a
further courtesy, we requested that they credit her account in the amount of $84.95.
Ms. [redacted] should
see that credit within 1-5 business days.
In
the interest of maintaining customer goodwill, we credited Ms. [redacted]’s
account in the full amount of $89.99. Typically, it takes 1-5 business days to see this credit reflect
or it will show on her next billing statement. We hope that this resolution
satisfies Ms. [redacted] ‘s
complaint, and sincerely apologize for any confusion that may have been
experienced. If there is anything
further that we can do to assist in this matter, please do reach out to us
directly at the number provided below.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help!!! Clearly Fit Labs have refunded the total amount charged on my credit card.
The one thing I forgot to mention in my complaint is that the advertisement was Dr Oz promoting the products and showed before and after pictures of numerous well known celebrities. After the fact, I checked on Dr Oz website and couldn't find any mention of Clearly Fit Labs products. This ad was on Facebook and since my experience, I have seen this ad several more times on Facebook but with different products. Clearly fraudulent use of Dr Oz's name.
Thank you again for your help,
[redacted]
Regards, [redacted]
We appreciate the opportunity to address this matter as customer
satisfaction is our top priority. We do
apologize that Ms. [redacted] feels the terms were not presented in a clear enough
format but if you visit www.supergarciniacambogiafit.com,
where Ms. [redacted] placed her order. You will find multiple consent boxes as
well as the paragraph of the terms that states the consumer will be billed on
the final ordering page.
We can confirm that Ms. [redacted] has been credited the full
amounts of $84.95 and $89.99 on 10/23/2014. Ms. [redacted] should have already received
these credits. We sincerely apologize for any confusion or inconvenience that
may have been experienced. If there is anything further we can do to assist in
this matter, please contact us directly.
We sincerely apologize for any difficulties that Ms. [redacted] has experienced and look forward to helping her resolve them.Per our records, Ms. [redacted] signed up for a 14 day trial of our products on July 16, 2015. In this case, it appears that may have been a misunderstanding as we do...
not offer free products. We do show that Ms. [redacted] spoke to one of our customer service representatives on July 17,2015. As a result, a full refund for all of her charges was processed on July 20, 2015.Customer satisfaction is our number one priority. If for some reason the refund is not reflected on her credit card, we encourage Ms. [redacted] to contact customer service at 866-891-3221.Customer Service Support [email protected]
One of our representatives has spoken to Ms. [redacted] and was able to confirm that she has received her refund in full. Although the refunds were processed at the same time, it appears there may have been a delay with Ms. [redacted] being credited on one of them.Thank you for bringing this to our attention.Customer service
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at http://trycleanse.clearlyfit.com on 7/22/2014 for a 14 day trial of our product. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer.
The Terms and Conditions state that the customer will be charged a non-refundable fee of $3.95 plus applicable taxes for shipping of a 30 day supply of the product. The customer will then have 14 days from order date to evaluate the product and if they are not satisfied, can call our customer service and incur no further charges. if the customer wishes to return the product we will issue a Return Merchandise Authorization (RMA) number so that the customer may return the unused portion of the product. If the customer elects not to contact us to obtain an RMA number within 14 days, he or she will be charged $84.95 plus applicable taxes to keep the product.
We note that Ms. [redacted] states that she did not receive the merchandise until 7/26/2014. The tracking number provided by the United States Postal Service Confirms delivery to the customers address on 7/24/2014. The terms that have to be agreed upon prior to submitting the order also state that the trial starts the day the order is placed. We do apologize if Ms. [redacted] felt the terms were unclear.
This offer was a free trial offer, meaning the time to try the product is free but the merchandise itself is not. The customer is shipped a full 30 day supply to try before making a buying decision. The trial is not meant to be an inconvenience. The trial offer is more of an incentive as it gives consumer the chance to evaluate the product before paying for it. We ship a 30 day supply simply because most of our customers love the product and continue to use it. By shipping a 30 day supply they can continue to use the product, instead of having to wait for a new shipment. This way if the customer likes the product they do not have a gap of time that they stopped taking it and maximum results can be achieved. If the customer is not satisfied for any reason, all we ask is they contact us withing the 14 day trial time frame to return the unused portion.
We do offer a generous 30 day money back guarantee. If for any reason the customer is not satisfied we ask they contact our customer service department to obtain a return merchandise authorization number. This number needs to be clearly labeled on the outside of the returned merchandise and the merchandise has to be returned within 30 days from the date of order. There is no product return fee and we apologize if Ms. [redacted] was provided with that information. The return process can take anywhere from 2-4 weeks, as disclosed in the terms. We suggest the customer to purchase a tracking number when returning the merchandise, not only for their protection but ti can also speed up the refund process.
When Ms. [redacted] contacted us to cancel she was provided with the opportunity to keep the merchandise and we would issue a 50% credit. This offer was simply to give the customer the opportunity to continue using the product to achieve maximum benefits and still get a portion of her money back. Ms. [redacted] declined and wanted to return the merchandise for a full credit. If the customer chooses to return the merchandise they are responsible for paying the return shipping fee.
We note that the complaint indicates that Ms. [redacted] was charged for 2 products, Cleanse Fit 1800 and Garcinia Cambogia Fit 1300. As a courtesy, we have investigated this matter and discovered that she also enrolled in a similar trial program with our sister company, which billed her $4.95 for the shipping and handling under similar circumstances to those described above. Ms. [redacted] was also charged for completion of the trial period of Garcinia Cambogia Fit 1300 in the amount of $89.99. The account has been cancelled and will not receive any future shipments or billings. As a courtesy, Ms. [redacted] was credited the full amount of $89.99 when she contacted them to cancel on 8/6/2014.
In the interest of maintaining customer goodwill, Ms. [redacted]'s account was credited in the full amount of $84.95 on 8/6/2014. We did attempt to reach out to Ms. [redacted] upon receipt of this complaint to advise her of the credits and ensure that we resolved this complaint to her satisfaction. We hope that this resolution satisfies Ms. [redacted]'s complaint, and sincerely apologize for any confusion that may have been experienced.
Thank you
[redacted], Processing Manager
Office: 866-498-9345
We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at http://www.usecoloncleansefit.com/ on 9/12/2014 for a 14 day trial
of our product. We deeply apologize if Ms. [redacted] feels the terms
were not presented in clear enough format but all customers are required to
check multiple consent boxes prior to order submission indicating that they
have read, understand and agree to the Terms and Conditions of the trial
offer. No order can be submitted or
successful unless the customer checks the box agreeing to the terms and selects
to submit the order. This box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card information.
The Terms and Conditions state
that the customer will be charged a non-refundable fee of $3.95 plus applicable
taxes for shipping of a 30 day supply of the product. The customer will then
have 14 days from order date to evaluate the product and if they are not
satisfied, can call our customer service and incur no further charges. If the
customer wishes to return the product we will issue a Return Merchandise
Authorization (RMA) number so that the customer may return the unused portion
of the product. If the customer elects not to contact us to obtain an RMA
number within 14 days, he or she will be charged $84.95 plus applicable taxes
to keep the product.
We do offer a generous 30 day
money back guarantee on all unopened product. The customer is required to
contact our customer service department to obtain a Return Merchandise
Authorization Number (RMA); this has to be written on the outside of the
returning package. The returning package has to be post marked within 30 days
of the original order date and full refunds are not provided for partially used
product.
Ms. [redacted] has not attempted
to contact our customer support department up to date. We have never received a
phone call, email or any kind of contact from Ms. [redacted]. As we did not
receive any contact or cancellation request from Ms. [redacted] within our 14
day trial period as explained in our terms, our system went ahead and automatically
charged her $84.95 on 9/27/2014 for the merchandise currently in her
possession. We understand that she wishes to receive a credit but in order to
do so she would need to contact our customer support department for return
information. Ms. [redacted] has not attempted to resolve this with us prior to
filing the complaint; she read the reviews online and assumed what was written
was true. We are more than happy to assist customers with receiving a refund
and we do apologize that Ms. [redacted] did not feel the need to contact us
directly to resolve her issue prior to filing a complaint with the RevDex.com. We do ask that Ms. [redacted] contact our customer support
department at 1-877-871-4552 to obtain a return merchandise authorization
number and the return information. Once the return information is provided the
agent will apply the credit Ms. [redacted] is requesting.
We note that your letter
indicates that Ms. [redacted] was charged $89.99 and $84.96. We can confirm that we charged her $84.95,
aside from the initial shipping charges (which do not appear to be in
dispute). As a courtesy, we have
investigated this discrepancy and discovered that she also enrolled in a
similar trial program with our sister company Garcinia Fit 1300, which billed
her $89.99 under similar circumstances to those described above. We asked to review their records and the account has been canceled, Ms.
[redacted] will not receive
any future shipments or billings. Ms. [redacted] has not contacted them
up to date either and would need to do so to obtain return information. They
are also happy and willing to help Ms. [redacted] with a credit but do request
that she contact the customer support department for the proper return information.
Their customer service number is 1-877-878-0926.
We hope that this resolution satisfies Ms. [redacted]’ complaint,
and sincerely apologize for any confusion that may have been experienced. If there is anything further that we can do
to assist in this matter, please do reach out to us directly at the number
provided below.
start this response by saying that as a courtesy to Ms. [redacted], we have
refunded her for the transactions that she was billed. We’ve had the opportunity to speak with Ms. Saunders
and have apologized for her experience and advised her that she has been refunded
for her charges in full.
According to our records, Ms. [redacted] signed up for a 14 day trial of two of
our products on Sept 5th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a 14 day
trial of the product and that if the customer does not call or email us to
cancel within those 14 days that the customer would be billed the full price on
the 15th day when the trial ends. They would then also be enrolled
in the monthly membership program that ships the product every 30 days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as our trial period is for 14 days, not 30.
Customer
satisfaction is our number one priority.
We only intend to charge customers who are using our products and experiencing
success. We often make exceptions for
customers who may have forgotten to cancel in time and we were happy to refund
Ms. [redacted] in this case. Generally we
request that customers return the products they ordered in order to receive a
refund however we have waived that for Ms. [redacted] and have issued her a full
refund for all of her charges.
difficulties that you might have experienced and are looking forward to helping resolve any and all issues that you might have.
According to our records, on July 28, 2014 you called in and spoke to one of our customer service representatives and agreed to keep the product that had been shipped to you and cancel all future orders.
If you are not complete satisfied, please call us back and one of our representatives will be happy to assist you.
At Clearly Fit Labs, customer satisfaction is our number one priority. We apologize for any inconvenience that you may have experienced and hope that you'll give us a call, so that we can resolve any and all issues.
Our customer service representatives are standing by ready to assist you, Monday through Friday from 10:00AM to 6:00PM EST at (855) 891-3221.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They NEVER returned my fees, and the ad that I responded to said 'FREE SAMPLE'. They repaid the $3.80 on 7/22/2015, but still DID NOT return the $4.95 as of today's date.I request that $4.95 be returned also.I have several emails from them dating back to 7/19/2015 in which they were denying returning to my amounts, and have a bank statement to prove their withdrawals and today's return of the $3.95.All I ask is my fair return of the $4.95.
Regards,
[redacted]
start this response by saying that as a courtesy to Ms. [redacted], we have
refunded her for the transactions that she was billed. We made several attempts to reach Ms. [redacted]
but were unsuccessful. We did, however,
leave her a voicemail apologizing for her experience and advising her that her
charges have been refunded.
According to our records, Ms. [redacted] signed up for a 14 day trial of two of our
products on September 10th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a 14 day
trial of the product and that if the customer does not call or email us to
cancel within those 14 days that the customer would be billed the full price on
the 15th day when the trial ends. They would then also be enrolled
in the monthly membership program that ships the product every 30 days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a miscommunication when Ms. [redacted] contacted us.
Customer satisfaction is our number one priority. We only intend to charge customers who are
using our products and experiencing success.
We often make exceptions for customers who may have forgotten to cancel
in time and we were happy to refund Ms. [redacted] in this case. Generally we request that customers return
the products they ordered in order to receive a refund however we have waived
that for Ms. [redacted] and have issued her a full refund for all of her charges.
Warmest regards,
Clearly Fit Labs
I would like
to start this response by saying that as a courtesy to Ms[redacted], we have
refunded her for the transactions that she was billed. We made several attempts to reach Ms[redacted]
but were unsuccessful. We did, however,
leave her a voicemail
apologizing for her experience and advising her that her
charges have been refunded
According to our records, Ms[redacted] signed up for a day trial of two of our
products on September 10th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a miscommunication when Ms[redacted] contacted us
Customer satisfaction is our number one priority. We only intend to charge customers who are
using our products and experiencing success.
We often make exceptions for customers who may have forgotten to cancel
in time and we were happy to refund Ms[redacted] in this case. Generally we request that customers return
the products they ordered in order to receive a refund however we have waived
that for Ms[redacted] and have issued her a full refund for all of her charges.Warmest regards,Clearly Fit Labs
I would like
to start this response by saying that as a courtesy to Ms[redacted], we have
refunded her for the transactions that she was billed. We've had the opportunity to speak with Ms[redacted]
and have apologized for her experience and advised her that she has been
refunded
for her charges in full
According to our records, Ms[redacted] signed up for a day trial of two of
our products on August 18th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as we do not offer free samples of our
products
Customer
satisfaction is our number one priority.
We only intend to charge customers who are using our products and experiencing
success. We often make exceptions for
customers who may have forgotten to cancel in time and we were happy to refund
Ms[redacted] in this case. Generally we
request that customers return the products they ordered in order to receive a
refund however we have waived that for Ms[redacted] and have issued her a full
refund for all of her charges
I would like
to start this response by saying that as a courtesy to Ms[redacted], we have
refunded her for the transactions that she was billed. We've had the opportunity to speak with Ms[redacted]
and have apologized for her experience and advised her that she has been
refunded
for her charges in full
According to our records, Ms[redacted] signed up for a day trial of two of
our products on July 22th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as we do not offer free samples of our
products
Customer satisfaction is our number one priority. We only intend to charge customers who are
using our products and experiencing success.
We often make exceptions for customers who may have forgotten to cancel
in time and we were happy to refund Ms[redacted] in this case. Generally we request that customers return
the products they ordered in order to receive a refund however we have waived
that for Ms[redacted] and have issued her a full refund for all of her charges.Clearly Fit Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They NEVER returned my fees, and the ad that I responded to said 'FREE SAMPLE'. They repaid the $3.80 on 7/22/2015, but still DID NOT return the $4.95 as of today's date.I request that $4.95 be returned also.I have several emails from them dating back to 7/19/2015 in which they were denying returning to my amounts, and have a bank statement to prove their withdrawals and today's return of the $3.95.All I ask is my fair return of the $4.95.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good Morning Ms.[redacted] ,
I just got off the phone with my Bank and this has been resolved.
Thank you for your assistance.
[redacted] ~
Project Management Office
[redacted]
Dear [redacted],
We sincerely apologize for any...
difficulties that you might have experienced and are looking forward to helping resolve any and all issues that you might have.
The terms of the offer are displayed on the checkout page and a box must be checked confirming your understanding and acceptance of the offer before completing the order.
According to our records, you called in and spoke to one of our Customer Service Representatives on July 24, 2014 and agreed to keep the products at a discounted price.
If you are not completely satisfied with this outcome, simply call us back so we can work towards a more preferable resolution.
At Clearly Fit Labs, customer satisfaction is our number one priority. We apologize for any inconvenience that you may have experienced and hope that you'll give us a call, so that we can resolve any and all issues.
Our customer service representatives are standing by ready to assist you, Monday through Friday from 10:00AM to 6:00PM EST at (855) 891-3221.
Clearly Fit Labs Support Team - (866) 891-3221
[email protected]
I was "awarded" a free product thru my pharmacy. I selected an eye cream - "free", only pay shipping for $4.95. Today, several weeks later I noticed an authorization hold on my bank account for $89.99!! I called the bank and was told at this point to call Clearly Fit. I did and was told since I didn't cancel by 14 days I had to pay for the product. This is a tiny little bottle and nowhere did I agree to pay $89.99!! I only selected it because the other "free" choices were lame. Not only are they trying to charge me, they were planning to send another supply! Even if it weren't free a person on social security would not be paying $89.99 for eye cream! My bank will be working on this. TOTAL SCAM!!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This could have all been worked out with them prior to this complaint but when I called them they would not take my call because I had made a complaint against them for charging me wrongly before. Not a very trustworthy business in my estimation.
Regards,
[redacted]
We
appreciate the opportunity to address this matter, as customer satisfaction is
our top priority. Ms. [redacted] placed
an online order at http://www.usegarciniacambogiafit.com/ on 8/10/2014 for a 14 day trial
of our product. We deeply apologize if Ms. [redacted] feels the terms were not presented
in clear enough format but all customers are required to check multiple consent
boxes prior to order submission indicating that they have read, understand and
agree to the Terms and Conditions of the trial offer. No order can be submitted or successful
unless the customer checks the box agreeing to the terms and selects to submit
the order. This box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card information
The Terms and Conditions state that
the customer will be charged a non-refundable fee of $2.95 plus applicable
taxes for shipping of a 30 day supply of the product. The customer will then
have 14 days from order date to evaluate the product and if they are not
satisfied, can call our customer service and incur no further charges. If the
customer wishes to return the product we will issue a Return Merchandise
Authorization (RMA) number so that the customer may return the unused portion
of the product. If the customer elects not to contact us to obtain an RMA
number within 14 days, he or she will be charged $89.99 plus applicable taxes
to keep the product.
The trial starts the day the order
is placed not the day the merchandise is received by the customer, as specified
in our terms. The customer has the right to contact our customer service
department at any time within the 14 trial period to request an extension on
their trial period time or cancel. This is a free trial offer, meaning the
customer is shipped a full 30 day supply and has a certain amount of days to
use and evaluate the product. The period of time the customer has to use the
product is free but the merchandise we ship for the customer to evaluate is
not. The website advertisement is correct, this is a 14 day trial offer.
We note that in the complaint Ms. [redacted] states she
called on Monday July 21st and was told she could not cancel. Ms. [redacted] placed her trial order with us on 8/10/2014,
therefore it could not have been our company that she called on July 21st,
2014. Ms. [redacted] contacted our customer support department for
the 1st time on 8/25/2014. As we did not receive any contact or
cancellation request from Ms.
[redacted] within our 14 day trial period as explained in our terms, our
system went ahead and automatically charged her $89.99 on 8/25/2014.
We did review the recording of when Ms. [redacted] did contact
our customer service, to insure quality and accuracy when responding to this
complaint. When Ms.
[redacted] did contact our
customer support department on 8/25/2014, she was advised at the beginning of
the phone call that we would cancel her account. Ms. [redacted] was also advised that we would be happy to
refund her, we simply ask for the unused portion to be returned prior to us
providing a credit. The
agent expressed to Ms. [redacted] that she would need to return the
merchandise with return merchandise authorization numbers, that the agent also
issued to Ms. [redacted].
The agent advised that we suggest the customer to get a tracking number. The
agent explained that the tracking number will expedite her refund time because
once it shows delivered she could call the customer support department to
provide the tracking number. The agent explained, as long as the tracking
number confirmed delivery to our fulfillment center we would process the
credit(s) in full and she would see the refund within 3-5 business days. Ms. [redacted] was not
satisfied with this procedure, therefore the agent also explained to Ms. [redacted] that she did
not have to call back to receive her refund. The agent explained that she has
the option to not call back and the refund would be applied once the fulfillment
center processes the package as returned and packages are processed in the
order they are received. The agent advised Ms. [redacted] that option typically takes more
time and if she wanted her refund quicker than the tracking number option would
be best for her. The agent provided the remaining amount of the return information
on that call. We do not send checks, we
refund the account that we charged. Sending a check through the mail is not a
secure way of crediting the customer.
Ms. [redacted] requested a supervisor because the
agent would not provide his or his supervisors last name. The agent expressed
to Ms. [redacted]
that his supervisor was not in but there were other managers available. The
agent placed Ms. [redacted]
on a 1-2 minute hold and came back to explain that the supervisor expressed to
him that last names are not given. The agent explained that the reason the
supervisor was not going to get on the call was because the issue at hand was
that he could not provide last names. The agent explained that he was capable
of handling her concerns and their lasts names were not going to be provided as
it is a security risk and the manager could not provide last names either.
We
note that your letter indicates that Ms. [redacted] was charged $170.00. We can confirm that we only charged her $89.99,
aside from the initial shipping charges (which do not appear to be in
dispute). As a courtesy, we have
investigated this discrepancy and discovered that she also enrolled in a
similar trial program with our sister company Clearly Fit 1800, which billed her
$84.95 under similar circumstances to those described above. We asked to review their records and the account has been canceled, Ms.
[redacted] will not receive any future shipments or billings. As a
further courtesy, we requested that they credit her account in the amount of $84.95.
Ms. [redacted] should
see that credit within 1-5 business days.
In
the interest of maintaining customer goodwill, we credited Ms. [redacted]’s
account in the full amount of $89.99. Typically, it takes 1-5 business days to see this credit reflect
or it will show on her next billing statement. We hope that this resolution
satisfies Ms. [redacted] ‘s
complaint, and sincerely apologize for any confusion that may have been
experienced. If there is anything
further that we can do to assist in this matter, please do reach out to us
directly at the number provided below.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help!!! Clearly Fit Labs have refunded the total amount charged on my credit card.
The one thing I forgot to mention in my complaint is that the advertisement was Dr Oz promoting the products and showed before and after pictures of numerous well known celebrities. After the fact, I checked on Dr Oz website and couldn't find any mention of Clearly Fit Labs products. This ad was on Facebook and since my experience, I have seen this ad several more times on Facebook but with different products. Clearly fraudulent use of Dr Oz's name.
Thank you again for your help,
[redacted]
Regards, [redacted]
We appreciate the opportunity to address this matter as customer
satisfaction is our top priority. We do
apologize that Ms. [redacted] feels the terms were not presented in a clear enough
format but if you visit www.supergarciniacambogiafit.com,
where Ms. [redacted] placed her order. You will find multiple consent boxes as
well as the paragraph of the terms that states the consumer will be billed on
the final ordering page.
We can confirm that Ms. [redacted] has been credited the full
amounts of $84.95 and $89.99 on 10/23/2014. Ms. [redacted] should have already received
these credits. We sincerely apologize for any confusion or inconvenience that
may have been experienced. If there is anything further we can do to assist in
this matter, please contact us directly.
We sincerely apologize for any difficulties that Ms. [redacted] has experienced and look forward to helping her resolve them.Per our records, Ms. [redacted] signed up for a 14 day trial of our products on July 16, 2015. In this case, it appears that may have been a misunderstanding as we do...
not offer free products. We do show that Ms. [redacted] spoke to one of our customer service representatives on July 17,2015. As a result, a full refund for all of her charges was processed on July 20, 2015.Customer satisfaction is our number one priority. If for some reason the refund is not reflected on her credit card, we encourage Ms. [redacted] to contact customer service at 866-891-3221.Customer Service Support [email protected]
One of our representatives has spoken to Ms. [redacted] and was able to confirm that she has received her refund in full. Although the refunds were processed at the same time, it appears there may have been a delay with Ms. [redacted] being credited on one of them.Thank you for bringing this to our attention.Customer service
Refer to: Case No [redacted]
Attention: Office...
of the Cleveland, Ohio Revdex.com
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at http://trycleanse.clearlyfit.com on 7/22/2014 for a 14 day trial of our product. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer.
The Terms and Conditions state that the customer will be charged a non-refundable fee of $3.95 plus applicable taxes for shipping of a 30 day supply of the product. The customer will then have 14 days from order date to evaluate the product and if they are not satisfied, can call our customer service and incur no further charges. if the customer wishes to return the product we will issue a Return Merchandise Authorization (RMA) number so that the customer may return the unused portion of the product. If the customer elects not to contact us to obtain an RMA number within 14 days, he or she will be charged $84.95 plus applicable taxes to keep the product.
We note that Ms. [redacted] states that she did not receive the merchandise until 7/26/2014. The tracking number provided by the United States Postal Service Confirms delivery to the customers address on 7/24/2014. The terms that have to be agreed upon prior to submitting the order also state that the trial starts the day the order is placed. We do apologize if Ms. [redacted] felt the terms were unclear.
This offer was a free trial offer, meaning the time to try the product is free but the merchandise itself is not. The customer is shipped a full 30 day supply to try before making a buying decision. The trial is not meant to be an inconvenience. The trial offer is more of an incentive as it gives consumer the chance to evaluate the product before paying for it. We ship a 30 day supply simply because most of our customers love the product and continue to use it. By shipping a 30 day supply they can continue to use the product, instead of having to wait for a new shipment. This way if the customer likes the product they do not have a gap of time that they stopped taking it and maximum results can be achieved. If the customer is not satisfied for any reason, all we ask is they contact us withing the 14 day trial time frame to return the unused portion.
We do offer a generous 30 day money back guarantee. If for any reason the customer is not satisfied we ask they contact our customer service department to obtain a return merchandise authorization number. This number needs to be clearly labeled on the outside of the returned merchandise and the merchandise has to be returned within 30 days from the date of order. There is no product return fee and we apologize if Ms. [redacted] was provided with that information. The return process can take anywhere from 2-4 weeks, as disclosed in the terms. We suggest the customer to purchase a tracking number when returning the merchandise, not only for their protection but ti can also speed up the refund process.
When Ms. [redacted] contacted us to cancel she was provided with the opportunity to keep the merchandise and we would issue a 50% credit. This offer was simply to give the customer the opportunity to continue using the product to achieve maximum benefits and still get a portion of her money back. Ms. [redacted] declined and wanted to return the merchandise for a full credit. If the customer chooses to return the merchandise they are responsible for paying the return shipping fee.
We note that the complaint indicates that Ms. [redacted] was charged for 2 products, Cleanse Fit 1800 and Garcinia Cambogia Fit 1300. As a courtesy, we have investigated this matter and discovered that she also enrolled in a similar trial program with our sister company, which billed her $4.95 for the shipping and handling under similar circumstances to those described above. Ms. [redacted] was also charged for completion of the trial period of Garcinia Cambogia Fit 1300 in the amount of $89.99. The account has been cancelled and will not receive any future shipments or billings. As a courtesy, Ms. [redacted] was credited the full amount of $89.99 when she contacted them to cancel on 8/6/2014.
In the interest of maintaining customer goodwill, Ms. [redacted]'s account was credited in the full amount of $84.95 on 8/6/2014. We did attempt to reach out to Ms. [redacted] upon receipt of this complaint to advise her of the credits and ensure that we resolved this complaint to her satisfaction. We hope that this resolution satisfies Ms. [redacted]'s complaint, and sincerely apologize for any confusion that may have been experienced.
Thank you
[redacted], Processing Manager
Office: 866-498-9345
We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at http://www.usecoloncleansefit.com/ on 9/12/2014 for a 14 day trial
of our product. We deeply apologize if Ms. [redacted] feels the terms
were not presented in clear enough format but all customers are required to
check multiple consent boxes prior to order submission indicating that they
have read, understand and agree to the Terms and Conditions of the trial
offer. No order can be submitted or
successful unless the customer checks the box agreeing to the terms and selects
to submit the order. This box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card information.
The Terms and Conditions state
that the customer will be charged a non-refundable fee of $3.95 plus applicable
taxes for shipping of a 30 day supply of the product. The customer will then
have 14 days from order date to evaluate the product and if they are not
satisfied, can call our customer service and incur no further charges. If the
customer wishes to return the product we will issue a Return Merchandise
Authorization (RMA) number so that the customer may return the unused portion
of the product. If the customer elects not to contact us to obtain an RMA
number within 14 days, he or she will be charged $84.95 plus applicable taxes
to keep the product.
We do offer a generous 30 day
money back guarantee on all unopened product. The customer is required to
contact our customer service department to obtain a Return Merchandise
Authorization Number (RMA); this has to be written on the outside of the
returning package. The returning package has to be post marked within 30 days
of the original order date and full refunds are not provided for partially used
product.
Ms. [redacted] has not attempted
to contact our customer support department up to date. We have never received a
phone call, email or any kind of contact from Ms. [redacted]. As we did not
receive any contact or cancellation request from Ms. [redacted] within our 14
day trial period as explained in our terms, our system went ahead and automatically
charged her $84.95 on 9/27/2014 for the merchandise currently in her
possession. We understand that she wishes to receive a credit but in order to
do so she would need to contact our customer support department for return
information. Ms. [redacted] has not attempted to resolve this with us prior to
filing the complaint; she read the reviews online and assumed what was written
was true. We are more than happy to assist customers with receiving a refund
and we do apologize that Ms. [redacted] did not feel the need to contact us
directly to resolve her issue prior to filing a complaint with the RevDex.com. We do ask that Ms. [redacted] contact our customer support
department at 1-877-871-4552 to obtain a return merchandise authorization
number and the return information. Once the return information is provided the
agent will apply the credit Ms. [redacted] is requesting.
We note that your letter
indicates that Ms. [redacted] was charged $89.99 and $84.96. We can confirm that we charged her $84.95,
aside from the initial shipping charges (which do not appear to be in
dispute). As a courtesy, we have
investigated this discrepancy and discovered that she also enrolled in a
similar trial program with our sister company Garcinia Fit 1300, which billed
her $89.99 under similar circumstances to those described above. We asked to review their records and the account has been canceled, Ms.
[redacted] will not receive
any future shipments or billings. Ms. [redacted] has not contacted them
up to date either and would need to do so to obtain return information. They
are also happy and willing to help Ms. [redacted] with a credit but do request
that she contact the customer support department for the proper return information.
Their customer service number is 1-877-878-0926.
We hope that this resolution satisfies Ms. [redacted]’ complaint,
and sincerely apologize for any confusion that may have been experienced. If there is anything further that we can do
to assist in this matter, please do reach out to us directly at the number
provided below.
I would like
to...
start this response by saying that as a courtesy to Ms. [redacted], we have
refunded her for the transactions that she was billed. We’ve had the opportunity to speak with Ms. Saunders
and have apologized for her experience and advised her that she has been refunded
for her charges in full.
According to our records, Ms. [redacted] signed up for a 14 day trial of two of
our products on Sept 5th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a 14 day
trial of the product and that if the customer does not call or email us to
cancel within those 14 days that the customer would be billed the full price on
the 15th day when the trial ends. They would then also be enrolled
in the monthly membership program that ships the product every 30 days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as our trial period is for 14 days, not 30.
Customer
satisfaction is our number one priority.
We only intend to charge customers who are using our products and experiencing
success. We often make exceptions for
customers who may have forgotten to cancel in time and we were happy to refund
Ms. [redacted] in this case. Generally we
request that customers return the products they ordered in order to receive a
refund however we have waived that for Ms. [redacted] and have issued her a full
refund for all of her charges.
Dear [redacted],
We sincerely apologize for any...
difficulties that you might have experienced and are looking forward to helping resolve any and all issues that you might have.
According to our records, on July 28, 2014 you called in and spoke to one of our customer service representatives and agreed to keep the product that had been shipped to you and cancel all future orders.
If you are not complete satisfied, please call us back and one of our representatives will be happy to assist you.
At Clearly Fit Labs, customer satisfaction is our number one priority. We apologize for any inconvenience that you may have experienced and hope that you'll give us a call, so that we can resolve any and all issues.
Our customer service representatives are standing by ready to assist you, Monday through Friday from 10:00AM to 6:00PM EST at (855) 891-3221.
Clearly Fit Labs Support Team - (866) 891-3221
[email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They NEVER returned my fees, and the ad that I responded to said 'FREE SAMPLE'. They repaid the $3.80 on 7/22/2015, but still DID NOT return the $4.95 as of today's date.I request that $4.95 be returned also.I have several emails from them dating back to 7/19/2015 in which they were denying returning to my amounts, and have a bank statement to prove their withdrawals and today's return of the $3.95.All I ask is my fair return of the $4.95.
Regards,
[redacted]
I would like
to...
start this response by saying that as a courtesy to Ms. [redacted], we have
refunded her for the transactions that she was billed. We made several attempts to reach Ms. [redacted]
but were unsuccessful. We did, however,
leave her a voicemail apologizing for her experience and advising her that her
charges have been refunded.
According to our records, Ms. [redacted] signed up for a 14 day trial of two of our
products on September 10th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a 14 day
trial of the product and that if the customer does not call or email us to
cancel within those 14 days that the customer would be billed the full price on
the 15th day when the trial ends. They would then also be enrolled
in the monthly membership program that ships the product every 30 days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a miscommunication when Ms. [redacted] contacted us.
Customer satisfaction is our number one priority. We only intend to charge customers who are
using our products and experiencing success.
We often make exceptions for customers who may have forgotten to cancel
in time and we were happy to refund Ms. [redacted] in this case. Generally we request that customers return
the products they ordered in order to receive a refund however we have waived
that for Ms. [redacted] and have issued her a full refund for all of her charges.
Warmest regards,
Clearly Fit Labs