We appreciate the opportunity to address this
matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online
order at http://www.supergarciniacambogiafit.com/ on 8/17/2014 for a 14 day trial
of our product. All customers are required to check a box prior to order
submission indicating that they have read, understand and agree to the Terms
and Conditions of the trial offer.
The Terms
and Conditions state that the customer will be charged a non-refundable fee of
$2.95 plus applicable taxes for shipping of a 30 day supply of the product. The
customer will then have 14 days from order date to evaluate the product and if
they are not satisfied, can call our customer service and incur no further
charges. If the customer wishes to return the product we will issue a Return
Merchandise Authorization (RMA) number so that the customer may return the
unused portion of the product. If the customer elects not to contact us to
obtain an RMA number within 14 days, he or she will be charged $89.95 plus
applicable taxes to keep the product. The customer will continue to receive a
fresh new 30 day supply, every 30 days thereafter until they contact our customer
support department to cancel.
Ms. [redacted] ordered a free trial
offer, meaning the time the customer has to try the product is free but the
merchandise itself is not. The trial is not meant to be an inconvenience, but
more an incentive as it gives the consumer the chance to evaluate the product
before paying for it. If the customer is not satisfied for any reason, all we
ask is they contact us within the 14 day trial time frame to return the unused
portion. As we did
not receive any contact or cancellation request from Ms. [redacted] within our 14 day
trial period as explained in our terms, our system went ahead and automatically
charged her $89.99 on 9/1/2014. Due to
no contact Ms. [redacted] was billed $94.94 and shipped a fresh 30 day supply on 9/16/2014.
Ms. [redacted]
contacted our customer our customer service department for the first time on
9/16/2014. At which time the 1st shipment was outside of the money
back guarantee. We offer a 30 day money back guarantee. The customer is
required to contact our customer service department for a return merchandise authorization
number that needs to be written on the outside of the returning package. The
package is also required to be returned within 30 days from the day the order
was placed. Once the merchandise is successfully returned to our fulfillment
center the customer would be credited. Ms. [redacted] expressed her dissatisfaction with
this policy due to customer satisfaction being our top priority Ms. [redacted] was
credited the $94.94 immediately.
We note that
your letter indicates that Ms.
[redacted] was ordered
2 products, Garcinia Cambogia 1300 and Cleanse Fit 1800. As a courtesy, we have investigated this discrepancy
and discovered that she also enrolled in a similar trial program with our
sister company Cleanse Fit 1300, which billed her $84.95 under similar
circumstances to those described above. Ms.
[redacted] was billed $59.46 and shipped fresh new 30 day supply of the cleanser on
9/4/2014. Ms. [redacted] was also credited the $59.46. As a further courtesy, we requested that they
credit her account in the amount of $84.95. Ms. [redacted] should see that credit
within 1-5 business days.
In the interest of maintaining customer goodwill, we
credited Ms. [redacted]’s account in the full amount of $89.99. Typically, it takes 1-5 business days to see
this credit reflect or it will show on his next billing statement. We hope that
this resolution satisfies Ms.
[redacted]’s complaint,
and sincerely apologize for any confusion that may have been experienced. If there is anything further that we can do
to assist in this matter, please do reach out to us directly at the number
provided below.
Good Morning [redacted],
This is [redacted]-I have been sending you information regarding the complaint I listed with the Revdex.com on Clearly fit labs. You received the last email which I sent the receipts of the order. I was sent cancellation notices, and then the following day a notice of confirmation of shipping on the product. I checked my bank account and they did withdraw the amounts of 9.95 from my checking for the product. Just wanted to give you more info regarding this.
Thank you,
[redacted]
[redacted],
We sincerely apologize for any difficulties that you may have experienced. According to our records, you called in and spoke to one of our Customer Service Representatives on April 22 and agreed to return the products for a refund. I have checked our records and it...
appears that we still have not received the products, as of May 7, 2015.. However, customer satisfaction is our number one priority at Clearly Fit Labs. As a result, we will be issuing a refund for your recent purchases. Please allow 2-3 days for the credit to process.Once again, we sincerely apologize for any inconvenience that you may have experienced.
Warmest regards,
Clearly Fit Labs Support Team
start this response by saying that as a courtesy to Ms. [redacted], we have
refunded her for the transactions that she was billed. We’ve had the opportunity to speak with Ms. [redacted]
and have apologized for her experience and advised her that she has been refunded
for her charges in full.
According to our records, Ms. [redacted] signed up for a 14 day trial of two of
our products on July 22th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a 14 day
trial of the product and that if the customer does not call or email us to
cancel within those 14 days that the customer would be billed the full price on
the 15th day when the trial ends. They would then also be enrolled
in the monthly membership program that ships the product every 30 days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as we do not offer free samples of our
products.
Customer satisfaction is our number one priority. We only intend to charge customers who are
using our products and experiencing success.
We often make exceptions for customers who may have forgotten to cancel
in time and we were happy to refund Ms. [redacted] in this case. Generally we request that customers return
the products they ordered in order to receive a refund however we have waived
that for Ms. [redacted] and have issued her a full refund for all of her charges.
Clearly Fit Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We
appreciate the opportunity to address this matter, as customer satisfaction is
our top priority. Ms. [redacted] placed an
online order at https://vitahealthfit.com/ on 8/25/2014 for a 14 day trial
of our product. We deeply apologize if Ms. [redacted] feels the terms were
not presented in clear enough format but all customers are required to check
multiple consent boxes prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful
unless the customer checks the box agreeing to the terms and selects to submit
the order. This box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card information.
The
Terms and Conditions state that the customer will be charged a non-refundable
fee of $2.95 plus applicable taxes for shipping of a 30 day supply of the
product. The customer will then have 14 days from order date to evaluate the
product and if they are not satisfied, can call our customer service and incur
no further charges. If the customer wishes to return the product we will issue
a Return Merchandise Authorization (RMA) number so that the customer may return
the unused portion of the product. If the customer elects not to contact us to
obtain an RMA number within 14 days, he or she will be charged $89.99 plus
applicable taxes to keep the product.
We do
offer a generous 30 day money back guarantee on all unopened product. The
customer is required to contact our customer service department to obtain a
Return Merchandise Authorization Number (RMA); this has to be written on the
outside of the returning package. The returning package has to be post marked
within 30 days of the original order date and full refunds are not provided for
partially used product. The merchandise Ms. [redacted] had was indeed opened and
she contacted us outside the 30 day money back guarantee timeframe; therefore
she was advised that she could not return the product.
Ms. [redacted] contacted our
customer support department for the 1st time on 10/6/2014. As we did
not receive any contact or cancellation request from Ms. [redacted] within our 14 day trial period as
explained in our terms, our system went ahead and automatically charged her
$89.99 on 9/9/2014 for the merchandise currently in her possession.
We note that your letter indicates
that Ms. [redacted] was
charged $89.99 and $84.96. We can confirm
that we charged her $89.99, aside from the initial shipping charges (which do
not appear to be in dispute). As a
courtesy, we have investigated this discrepancy and discovered that she also
enrolled in a similar trial program with our sister company Cleanse Fit 1800,
which billed her $84.95 under similar circumstances to those described
above. We asked to review their records
and the account has been
canceled, Ms. [redacted] will not receive any future shipments or billings.
As a further courtesy, we requested that they provide a credit in the amount of
$42.50. Ms. [redacted] should see this credit within the
next 1-5 business days.
In the
interest of maintaining customer goodwill, we credited Ms. [redacted]’s account
for in the amount of $45.00. Typically, it takes 1-5 business days to see this
credit reflect or it will show on her next billing statement. We hope that this
resolution satisfies Ms. [redacted]’s complaint, and sincerely apologize for any
confusion that may have been experienced.
If there is anything further that we can do to assist in this matter,
please do reach out to us directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I spoke to Yolanda who handled my refund. I found her both nice and professional, she worked with me until all was handled. I am satisfied with the results. I do wish that all the customer service personnel was as professional and helpful as Yolanda was.
Regards,
[redacted]
would like
to start this response by saying that as a courtesy to Ms. [redacted], we have
refunded her for the transactions that she was billed. We’ve had the opportunity to speak with Ms. [redacted]
and have apologized for her experience and advised her that she has been refunded
for her charges in full.
According to our records, Ms. [redacted] signed up for a 14 day trial of two of
our products on August 18th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a 14 day
trial of the product and that if the customer does not call or email us to
cancel within those 14 days that the customer would be billed the full price on
the 15th day when the trial ends. They would then also be enrolled
in the monthly membership program that ships the product every 30 days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as we do not offer free samples of our
products.
Customer
satisfaction is our number one priority.
We only intend to charge customers who are using our products and experiencing
success. We often make exceptions for
customers who may have forgotten to cancel in time and we were happy to refund
Ms. [redacted] in this case. Generally we
request that customers return the products they ordered in order to receive a
refund however we have waived that for Ms. [redacted] and have issued her a full
refund for all of her charges.
We
appreciate the opportunity to address this matter, as customer satisfaction is
our top priority. Ms. [redacted] placed an
online order at
none; color: black;"> http://www.supergarciniacambogiafit.com/on 9/24/2014 for a 14 day trial of
our product. We deeply apologize if Ms. [redacted] feels the terms were not
presented in clear enough format but all customers are required to check
multiple consent boxes prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful
unless the customer checks the box agreeing to the terms and selects to submit
the order. This box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card information. Once the sale process is complete for
the Garcinia Fit 1300 the customer will receive the option to place another
trial order with our cleansing product, Cleanse Fit 1800. The customer is not
obligated to place an order for both products and each trial has a separate set
of terms that have to be agreed to.
The Terms
and Conditions for the Garcinia Fit 1300 state that the customer will be
charged a non-refundable fee of $2.95 plus applicable taxes for shipping of a
30 day supply of the product. The customer will then have 14 days from order
date to evaluate the product and if they are not satisfied, can call our
customer service and incur no further charges. If the customer wishes to return
the product we will issue a Return Merchandise Authorization (RMA) number so
that the customer may return the unused portion of the product. If the customer
elects not to contact us to obtain an RMA number within 14 days, he or she will
be charged $89.99 plus applicable taxes to keep the product. The terms for the
Cleanse Fit 1800 are extremely the only difference is the shipping costs $3.95
and the trial completion charge is $84.95.
We do offer
a generous 30 day money back guarantee on all unopened product. The customer is
required to contact our customer service department to obtain a Return
Merchandise Authorization Number (RMA); this has to be written on the outside
of the returning package. The returning package has to be post marked within 30
days of the original order date and full refunds are not provided for partially
used product. The merchandise Ms. Holland had was indeed opened and she
contacted us outside the 30 day money back guarantee timeframe; therefore she
was advised that she could not return the product.
Ms. [redacted] contacted our customer support department for the 1st
time on 10/23/2014. As we did not receive any contact or cancellation request
from Ms. [redacted] within
our 14 day trial period as explained in our terms, our system went ahead and
automatically charged her $89.99 for Garcinia Fit 1300 and $84.95 for Cleanse
Fit 1800 on 10/09/2014, for the merchandise that was in her possession. Due to the nature of the call and because customer
satisfaction is our top priority, Ms. [redacted] was provided return information and
immediately credited for both charges. Ms. [redacted] should she these credits
reflect within the next 3 business days.
We hope that this resolution satisfies Ms. [redacted]’s complaint,
and sincerely apologize for any confusion that may have been experienced. If there is anything further that we can do
to assist in this matter, please do reach out to us directly at the number
provided below.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
We appreciate the opportunity to address this
matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online
order at http://www.supergarciniacambogiafit.com/ on 8/17/2014 for a 14 day trial
of our product. All customers are required to check a box prior to order
submission indicating that they have read, understand and agree to the Terms
and Conditions of the trial offer.
The Terms
and Conditions state that the customer will be charged a non-refundable fee of
$2.95 plus applicable taxes for shipping of a 30 day supply of the product. The
customer will then have 14 days from order date to evaluate the product and if
they are not satisfied, can call our customer service and incur no further
charges. If the customer wishes to return the product we will issue a Return
Merchandise Authorization (RMA) number so that the customer may return the
unused portion of the product. If the customer elects not to contact us to
obtain an RMA number within 14 days, he or she will be charged $89.95 plus
applicable taxes to keep the product. The customer will continue to receive a
fresh new 30 day supply, every 30 days thereafter until they contact our customer
support department to cancel.
Ms. [redacted] ordered a free trial
offer, meaning the time the customer has to try the product is free but the
merchandise itself is not. The trial is not meant to be an inconvenience, but
more an incentive as it gives the consumer the chance to evaluate the product
before paying for it. If the customer is not satisfied for any reason, all we
ask is they contact us within the 14 day trial time frame to return the unused
portion. As we did
not receive any contact or cancellation request from Ms. [redacted] within our 14 day
trial period as explained in our terms, our system went ahead and automatically
charged her $89.99 on 9/1/2014. Due to
no contact Ms. [redacted] was billed $94.94 and shipped a fresh 30 day supply on 9/16/2014.
Ms. [redacted]
contacted our customer our customer service department for the first time on
9/16/2014. At which time the 1st shipment was outside of the money
back guarantee. We offer a 30 day money back guarantee. The customer is
required to contact our customer service department for a return merchandise authorization
number that needs to be written on the outside of the returning package. The
package is also required to be returned within 30 days from the day the order
was placed. Once the merchandise is successfully returned to our fulfillment
center the customer would be credited. Ms. [redacted] expressed her dissatisfaction with
this policy due to customer satisfaction being our top priority Ms. [redacted] was
credited the $94.94 immediately.
We note that
your letter indicates that Ms.
[redacted] was ordered
2 products, Garcinia Cambogia 1300 and Cleanse Fit 1800. As a courtesy, we have investigated this discrepancy
and discovered that she also enrolled in a similar trial program with our
sister company Cleanse Fit 1300, which billed her $84.95 under similar
circumstances to those described above. Ms.
[redacted] was billed $59.46 and shipped fresh new 30 day supply of the cleanser on
9/4/2014. Ms. [redacted] was also credited the $59.46. As a further courtesy, we requested that they
credit her account in the amount of $84.95. Ms. [redacted] should see that credit
within 1-5 business days.
In the interest of maintaining customer goodwill, we
credited Ms. [redacted]’s account in the full amount of $89.99. Typically, it takes 1-5 business days to see
this credit reflect or it will show on his next billing statement. We hope that
this resolution satisfies Ms.
[redacted]’s complaint,
and sincerely apologize for any confusion that may have been experienced. If there is anything further that we can do
to assist in this matter, please do reach out to us directly at the number
provided below.
Thank You,
[redacted]
Office: 866-498-9345
Good Morning [redacted],
This is [redacted]-I have been sending you information regarding the complaint I listed with the Revdex.com on Clearly fit labs. You received the last email which I sent the receipts of the order. I was sent cancellation notices, and then the following day a notice of confirmation of shipping on the product. I checked my bank account and they did withdraw the amounts of 9.95 from my checking for the product. Just wanted to give you more info regarding this.
Thank you,
[redacted]
[redacted],
We sincerely apologize for any difficulties that you may have experienced. According to our records, you called in and spoke to one of our Customer Service Representatives on April 22 and agreed to return the products for a refund. I have checked our records and it...
appears that we still have not received the products, as of May 7, 2015.. However, customer satisfaction is our number one priority at Clearly Fit Labs. As a result, we will be issuing a refund for your recent purchases. Please allow 2-3 days for the credit to process.Once again, we sincerely apologize for any inconvenience that you may have experienced.
Warmest regards,
Clearly Fit Labs Support Team
I would like
to...
start this response by saying that as a courtesy to Ms. [redacted], we have
refunded her for the transactions that she was billed. We’ve had the opportunity to speak with Ms. [redacted]
and have apologized for her experience and advised her that she has been refunded
for her charges in full.
According to our records, Ms. [redacted] signed up for a 14 day trial of two of
our products on July 22th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a 14 day
trial of the product and that if the customer does not call or email us to
cancel within those 14 days that the customer would be billed the full price on
the 15th day when the trial ends. They would then also be enrolled
in the monthly membership program that ships the product every 30 days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as we do not offer free samples of our
products.
Customer satisfaction is our number one priority. We only intend to charge customers who are
using our products and experiencing success.
We often make exceptions for customers who may have forgotten to cancel
in time and we were happy to refund Ms. [redacted] in this case. Generally we request that customers return
the products they ordered in order to receive a refund however we have waived
that for Ms. [redacted] and have issued her a full refund for all of her charges.
Clearly Fit Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We
appreciate the opportunity to address this matter, as customer satisfaction is
our top priority. Ms. [redacted] placed an
online order at https://vitahealthfit.com/ on 8/25/2014 for a 14 day trial
of our product. We deeply apologize if Ms. [redacted] feels the terms were
not presented in clear enough format but all customers are required to check
multiple consent boxes prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful
unless the customer checks the box agreeing to the terms and selects to submit
the order. This box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card information.
The
Terms and Conditions state that the customer will be charged a non-refundable
fee of $2.95 plus applicable taxes for shipping of a 30 day supply of the
product. The customer will then have 14 days from order date to evaluate the
product and if they are not satisfied, can call our customer service and incur
no further charges. If the customer wishes to return the product we will issue
a Return Merchandise Authorization (RMA) number so that the customer may return
the unused portion of the product. If the customer elects not to contact us to
obtain an RMA number within 14 days, he or she will be charged $89.99 plus
applicable taxes to keep the product.
We do
offer a generous 30 day money back guarantee on all unopened product. The
customer is required to contact our customer service department to obtain a
Return Merchandise Authorization Number (RMA); this has to be written on the
outside of the returning package. The returning package has to be post marked
within 30 days of the original order date and full refunds are not provided for
partially used product. The merchandise Ms. [redacted] had was indeed opened and
she contacted us outside the 30 day money back guarantee timeframe; therefore
she was advised that she could not return the product.
Ms. [redacted] contacted our
customer support department for the 1st time on 10/6/2014. As we did
not receive any contact or cancellation request from Ms. [redacted] within our 14 day trial period as
explained in our terms, our system went ahead and automatically charged her
$89.99 on 9/9/2014 for the merchandise currently in her possession.
We note that your letter indicates
that Ms. [redacted] was
charged $89.99 and $84.96. We can confirm
that we charged her $89.99, aside from the initial shipping charges (which do
not appear to be in dispute). As a
courtesy, we have investigated this discrepancy and discovered that she also
enrolled in a similar trial program with our sister company Cleanse Fit 1800,
which billed her $84.95 under similar circumstances to those described
above. We asked to review their records
and the account has been
canceled, Ms. [redacted] will not receive any future shipments or billings.
As a further courtesy, we requested that they provide a credit in the amount of
$42.50. Ms. [redacted] should see this credit within the
next 1-5 business days.
In the
interest of maintaining customer goodwill, we credited Ms. [redacted]’s account
for in the amount of $45.00. Typically, it takes 1-5 business days to see this
credit reflect or it will show on her next billing statement. We hope that this
resolution satisfies Ms. [redacted]’s complaint, and sincerely apologize for any
confusion that may have been experienced.
If there is anything further that we can do to assist in this matter,
please do reach out to us directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I spoke to Yolanda who handled my refund. I found her both nice and professional, she worked with me until all was handled. I am satisfied with the results. I do wish that all the customer service personnel was as professional and helpful as Yolanda was.
Regards,
[redacted]
I...
would like
to start this response by saying that as a courtesy to Ms. [redacted], we have
refunded her for the transactions that she was billed. We’ve had the opportunity to speak with Ms. [redacted]
and have apologized for her experience and advised her that she has been refunded
for her charges in full.
According to our records, Ms. [redacted] signed up for a 14 day trial of two of
our products on August 18th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a 14 day
trial of the product and that if the customer does not call or email us to
cancel within those 14 days that the customer would be billed the full price on
the 15th day when the trial ends. They would then also be enrolled
in the monthly membership program that ships the product every 30 days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as we do not offer free samples of our
products.
Customer
satisfaction is our number one priority.
We only intend to charge customers who are using our products and experiencing
success. We often make exceptions for
customers who may have forgotten to cancel in time and we were happy to refund
Ms. [redacted] in this case. Generally we
request that customers return the products they ordered in order to receive a
refund however we have waived that for Ms. [redacted] and have issued her a full
refund for all of her charges.
The business has refunded the charges for the product, but not the shipping charges. I am willing to accept this resolution.
Thank you,
[redacted]
We
appreciate the opportunity to address this matter, as customer satisfaction is
our top priority. Ms. [redacted] placed an
online order at
none; color: black;"> http://www.supergarciniacambogiafit.com/on 9/24/2014 for a 14 day trial of
our product. We deeply apologize if Ms. [redacted] feels the terms were not
presented in clear enough format but all customers are required to check
multiple consent boxes prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful
unless the customer checks the box agreeing to the terms and selects to submit
the order. This box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card information. Once the sale process is complete for
the Garcinia Fit 1300 the customer will receive the option to place another
trial order with our cleansing product, Cleanse Fit 1800. The customer is not
obligated to place an order for both products and each trial has a separate set
of terms that have to be agreed to.
The Terms
and Conditions for the Garcinia Fit 1300 state that the customer will be
charged a non-refundable fee of $2.95 plus applicable taxes for shipping of a
30 day supply of the product. The customer will then have 14 days from order
date to evaluate the product and if they are not satisfied, can call our
customer service and incur no further charges. If the customer wishes to return
the product we will issue a Return Merchandise Authorization (RMA) number so
that the customer may return the unused portion of the product. If the customer
elects not to contact us to obtain an RMA number within 14 days, he or she will
be charged $89.99 plus applicable taxes to keep the product. The terms for the
Cleanse Fit 1800 are extremely the only difference is the shipping costs $3.95
and the trial completion charge is $84.95.
We do offer
a generous 30 day money back guarantee on all unopened product. The customer is
required to contact our customer service department to obtain a Return
Merchandise Authorization Number (RMA); this has to be written on the outside
of the returning package. The returning package has to be post marked within 30
days of the original order date and full refunds are not provided for partially
used product. The merchandise Ms. Holland had was indeed opened and she
contacted us outside the 30 day money back guarantee timeframe; therefore she
was advised that she could not return the product.
Ms. [redacted] contacted our customer support department for the 1st
time on 10/23/2014. As we did not receive any contact or cancellation request
from Ms. [redacted] within
our 14 day trial period as explained in our terms, our system went ahead and
automatically charged her $89.99 for Garcinia Fit 1300 and $84.95 for Cleanse
Fit 1800 on 10/09/2014, for the merchandise that was in her possession. Due to the nature of the call and because customer
satisfaction is our top priority, Ms. [redacted] was provided return information and
immediately credited for both charges. Ms. [redacted] should she these credits
reflect within the next 3 business days.
We hope that this resolution satisfies Ms. [redacted]’s complaint,
and sincerely apologize for any confusion that may have been experienced. If there is anything further that we can do
to assist in this matter, please do reach out to us directly at the number
provided below.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Consumer called our office. **
The consumer indicates in two payments the company has now refunded all money.
Consumer provided update by phone. **
After a long phone conversation and dispute the company did refund the consumers money.