A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaintAfter doing a research our
customer has been contacted by one of our technical support representatives and
they performed some basic troubleshooting to diagnose what is problem of the
computer
Unfortunately after the troubleshooting they found out that there is
already a problem with the Flash Air SD card of our customerThey were advised
to file claim on our website at ***
At this time we consider this matter closed
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaintTAIS has offered our customer to send the laptop to our
Toshiba Engineers (***) to have a VIP repair serviceCustomer declined
the offer and instead asked for a replacementTAIS has
informed our customer
that replacement is not the option based from the Standard Limited Warranty of
the unitAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that we will send her a free box so her computer will be sent to our Toshiba engineers to diagnose
what is the cause of the issue and have it fixedOur customer agreed to that offerIf our customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) reviewed our customer complaintAfter doing a research last Janour customer has been contacted by one of our technical support representatives and was advised that the issue of the computer is related to a 3rd party software issueThe unit was already out of warranty last 01/14/however our technical support representative offered to continue the support over the phone since our customer reported the issue and occur inside the Standard Limited Warranty of the unitTAIS found out that the issue of the computer is non-related to any hardware components of the unitOur customer was able to spoke to one of our technical support representative last 06/02/and they performed troubleshooting to the computer and according to our records the troubleshooting was successfully done and our customer verified that the issue was fixedAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their television has already expired on 08/23/And as per the Standard Limited Warranty our customer has a year limited periodSeeing as the
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the physical or accidental damage are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty)As stated in the Standard Limited Warranty, the warranty does not cover (repair or replacement of covers, plastics) the cost of repair is now our customer responsibilityTAIS found out that the warranty has expired last 06/22/Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistanceAt this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not cause the physical damageThe housing broke because the hinges put too much strain on itIf I'd caused the damage, like I have so many times in the past, I would have dealt with it myself
Toshiba continues to ignore me, using key words to pick a (ungrammatical) scripted responseMy problem does not fit a one of the pre-scripted responses
I take full responsibility for the damage I've caused to computers over the years, but THIS COMPUTER WAS NEVER BANGED AROUNDAs the cracks progressed to a full break, the hinges became the clear causeI'm only able to use my laptop at all because I have tight bands of duct tape across the hinge areaThis is not a permanent solution and it prevents me from doing essential things like using the power button and my speakers (I use this computer for work)
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi,The issue with Toshiba has not been resolvedThey keep calling and when I answer, their system hangs up on meI've had a death in the family and a mother undergoing various surgeries and I haven't had time to play phone tag.Please call me at ***Thanks,*** ***
A Toshiba America Information Systems (TAIS) representative has contacted our customerTAIS acknowledged our customer’s concern and apologized for the inconvenience our customer has experiencedTAIS offered our customer to have a free shipping box by completing the payment process and we will
refund the amount after they completed the repair order onlineCurrently we’re waiting for our customer to complete the order for us to process the refundAt this time we consider this matter closed
A Toshiba America information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that his case will be forwarded to our order desk department to have his TV replaced TAIS has
advised our customer that one of the representative from order desk will call him within 1-business days to discuss about the process of the replacementIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
This is *** *** and I am responding to Toshiba's recent statement regarding my warranty issuesThey recently stated that they have no record of me or the product I purchased and requested that the matter be closedThis is the same way they treated me when I tried calling in my complaintThis is why I would rather handle my warranty claim through a Revdex.com Complaint so they will be held accountable for the way they handle their customersMy product Model # is ***The product serial # is ***I would like to get this laptop repaired soon as it has been out of service for over a month nowI do not intend to purchase from Toshiba again in the future based on the way their warranty claims are handledI look forward to a prompt resolution to this matterThanks, *** *** *** *** ** *** ** *** ###-###-#### ***
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaintAfter doing a research the refund was processed 02/20/
and it was completed last 02/27/on our systemThe record is already in
the bank and they will receive it estimated 5-business daysAt this time we
consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never declined the offer, I told multiple representatives that I felt that I should not have to pay for the return of the unitI know that the broken connector did not contribute to the reason the unit will not power onThe battery was replaced the unit worked for a couple weeks even after the connector was broken the unit worked as a tablet (which is a selling/marketing point of the unit)I spoke to a repat Toshiba that told me to purchase the part from the depot and have it installed, I didThe unit worked fine then it stopped powering onI agree that the unit gets power to both parts (the computer/top/monitor and the keyboard), but it will not come onAnother rep there told me that the unit has a lock on it and I had to send it in to have the lock removed. Again I do not understand how the broken connector is the cause of the unit not workingI had the computer examined by a professional who advised that the mother board was broken. I've attached a few really quick reviews for you, I feel that Toshiba understands that this laptop was inferior to other products manufactured by them which in my opinion is the reason for discontinuing this particular laptopYour website has trouble shooting for the same issuethere are also complaints about the laptop's performance If this laptop was one that functioned properly, then "everything" about it would not have changed
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I purchased a Toshiba computer from NFMThe adaptor for the computer did not workI called Toshiba's technical supportthe agent told me they would send me a replacement part which was covered under my warrantyThey told me they would need my credit card information in case I did not send the defective part back but that my card would not be chargedMy card was immediately chargedWhen I called back in they apologized that I was misinformed, but assured me I would receive a credit as soon as the part was receivedI sent the part back several weeks ago and still have not received a credit back to my account.I would like a refund to my account for the $I was charged for my partAdditionally, I think it is unfair that in order for them to honor a defective product I have to repurchase itThey told me if it would have been my computer I would have had to pay for the cost of the computer again until the old one was sent back
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I was contact by a service technician from Toshiba who removed the unwanted program free of charge I was happy with the outcome and consider this case regarding the *** program complaint resolved
Regards,
*** ***
A Toshiba America
Information Systems (TAIS) representative has reviewed our customer complaintAfter
doing a research based on the model specification of the computer, the unit
originally came with a (HDD SATA 750G 5400) that was replaced with the same
model configuration of the unit under the standard limited warranty due to No
Boot issueOur
customer initially asked for an Onsite repair however based from the repair
option of the unit, having an Onsite service or In-Home service is not possible
but only sending the laptop to DepotAt this time we consider this matter
closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s computer arrived in our repair facility on 12/30/05:56:and has been diagnosed physically by our technicians and determined with a broken touch screen which is not related to the other issue of the unit and out of scope of the warranty (meaning not covered by the Standard Limited Warranty)TAIS has informed our customer regarding the issue of overheating that the CPU fan on the unit is working, the problem is the sensor that causing the Cooling system messageTherefore, the laptop is not overheatingAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has contacted by one of our corporate representative and has advised that the recovery media that she received will have send to a special evaluation to test on the computer similar to what our customer hasOur customer ok with and agreedOur customer has advised that she can use the old packaging of the recovery media and we will send her a shipping label that she can use sending the recovery media to our corporateAt this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been having ongoing problems with my laptop since it was purchased in November It was an expensive, custom built model but I had issues with the hinges connecting the screen to the base from the beginning, which caused the screen to be loose/wobbilyAfter four onsite repairs between November and February 2015, the problems have only continued to progressThere is a screw that has fallen out of the base multiple times and the whole base is coming apart, the screen is still loose, the hinge is still loose and snapping, and now the LCD screen and the protective covering have come apartI have contacted Toshiba at least times in the last months for the most recent issues, been told they would have someone come do the on-site repair that is part of the extended warranty and *** I paid for but they have yet to actually come fix the issueThey claim the company called on me 3-but I have no missed calls or messages on that date and have not been contacted a single time sinceThey finally contacted me and worked on the computer ~ 04/09, but then Windows crashed days later and system repair did not workToshiba said that they would replace the entire laptop due to all of the issues and that someone would contact me within in 2-business daysNobody ever called back, so I called again on 04/They wanted to charge me a fee to get my files off the computer and I said no, I would rather have the hard drive removed so I could copy the files off because I have paid them a lot of money and it was their fault the computer wasn't workingI have called at least four times since requesting to have the hard drive removed by a technician because they said it would void my warranty if I did it myself and I don't think I should have to buy special screwdrivers to take a computer apartEvery time I call they say I have to talk to a different department that isn't open and doesn't have a direct phone numberI have still not had the unit repaired.The technician needs to come take the hard drive out so I can get my files off the computer OR back up my files for me AT NO ADDITIONAL EXPENSE on top of the hundreds I paid for on-site ***Additionally, they need to actually replace the computer as they said they would over a month agoI also think they should extend my warranty due to their continued failure to honor the warranty and leaving me without a working computer for nearly months
Regards,
*** ***
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaintAfter doing a research our
customer has been contacted by one of our technical support representatives and
they performed some basic troubleshooting to diagnose what is problem of the
computer
Unfortunately after the troubleshooting they found out that there is
already a problem with the Flash Air SD card of our customerThey were advised
to file claim on our website at ***
At this time we consider this matter closed
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaintTAIS has offered our customer to send the laptop to our
Toshiba Engineers (***) to have a VIP repair serviceCustomer declined
the offer and instead asked for a replacementTAIS has
informed our customer
that replacement is not the option based from the Standard Limited Warranty of
the unitAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that we will send her a free box so her computer will be sent to our Toshiba engineers to diagnose
what is the cause of the issue and have it fixedOur customer agreed to that offerIf our customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) reviewed our customer complaintAfter doing a research last Janour customer has been contacted by one of our technical support representatives and was advised that the issue of the computer is related to a 3rd party software issueThe unit was already out of warranty last 01/14/however our technical support representative offered to continue the support over the phone since our customer reported the issue and occur inside the Standard Limited Warranty of the unitTAIS found out that the issue of the computer is non-related to any hardware components of the unitOur customer was able to spoke to one of our technical support representative last 06/02/and they performed troubleshooting to the computer and according to our records the troubleshooting was successfully done and our customer verified that the issue was fixedAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their television has already expired on 08/23/And as per the Standard Limited Warranty our customer has a year limited periodSeeing as the
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the physical or accidental damage are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty)As stated in the Standard Limited Warranty, the warranty does not cover (repair or replacement of covers, plastics) the cost of repair is now our customer responsibilityTAIS found out that the warranty has expired last 06/22/Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistanceAt this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not cause the physical damageThe housing broke because the hinges put too much strain on itIf I'd caused the damage, like I have so many times in the past, I would have dealt with it myself
Toshiba continues to ignore me, using key words to pick a (ungrammatical) scripted responseMy problem does not fit a one of the pre-scripted responses
I take full responsibility for the damage I've caused to computers over the years, but THIS COMPUTER WAS NEVER BANGED AROUNDAs the cracks progressed to a full break, the hinges became the clear causeI'm only able to use my laptop at all because I have tight bands of duct tape across the hinge areaThis is not a permanent solution and it prevents me from doing essential things like using the power button and my speakers (I use this computer for work)
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi,The issue with Toshiba has not been resolvedThey keep calling and when I answer, their system hangs up on meI've had a death in the family and a mother undergoing various surgeries and I haven't had time to play phone tag.Please call me at ***Thanks,*** ***
A Toshiba America Information Systems (TAIS) representative has contacted our customerTAIS acknowledged our customer’s concern and apologized for the inconvenience our customer has experiencedTAIS offered our customer to have a free shipping box by completing the payment process and we will
refund the amount after they completed the repair order onlineCurrently we’re waiting for our customer to complete the order for us to process the refundAt this time we consider this matter closed
A Toshiba America information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that his case will be forwarded to our order desk department to have his TV replaced TAIS has
advised our customer that one of the representative from order desk will call him within 1-business days to discuss about the process of the replacementIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
This is *** *** and I am responding to Toshiba's recent statement regarding my warranty issuesThey recently stated that they have no record of me or the product I purchased and requested that the matter be closedThis is the same way they treated me when I tried calling in my complaintThis is why I would rather handle my warranty claim through a Revdex.com Complaint so they will be held accountable for the way they handle their customersMy product Model # is ***The product serial # is ***I would like to get this laptop repaired soon as it has been out of service for over a month nowI do not intend to purchase from Toshiba again in the future based on the way their warranty claims are handledI look forward to a prompt resolution to this matterThanks, *** *** *** *** ** *** ** *** ###-###-#### ***
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaintAfter doing a research the refund was processed 02/20/
and it was completed last 02/27/on our systemThe record is already in
the bank and they will receive it estimated 5-business daysAt this time we
consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never declined the offer, I told multiple representatives that I felt that I should not have to pay for the return of the unitI know that the broken connector did not contribute to the reason the unit will not power onThe battery was replaced the unit worked for a couple weeks even after the connector was broken the unit worked as a tablet (which is a selling/marketing point of the unit)I spoke to a repat Toshiba that told me to purchase the part from the depot and have it installed, I didThe unit worked fine then it stopped powering onI agree that the unit gets power to both parts (the computer/top/monitor and the keyboard), but it will not come onAnother rep there told me that the unit has a lock on it and I had to send it in to have the lock removed. Again I do not understand how the broken connector is the cause of the unit not workingI had the computer examined by a professional who advised that the mother board was broken. I've attached a few really quick reviews for you, I feel that Toshiba understands that this laptop was inferior to other products manufactured by them which in my opinion is the reason for discontinuing this particular laptopYour website has trouble shooting for the same issuethere are also complaints about the laptop's performance If this laptop was one that functioned properly, then "everything" about it would not have changed
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I purchased a Toshiba computer from NFMThe adaptor for the computer did not workI called Toshiba's technical supportthe agent told me they would send me a replacement part which was covered under my warrantyThey told me they would need my credit card information in case I did not send the defective part back but that my card would not be chargedMy card was immediately chargedWhen I called back in they apologized that I was misinformed, but assured me I would receive a credit as soon as the part was receivedI sent the part back several weeks ago and still have not received a credit back to my account.I would like a refund to my account for the $I was charged for my partAdditionally, I think it is unfair that in order for them to honor a defective product I have to repurchase itThey told me if it would have been my computer I would have had to pay for the cost of the computer again until the old one was sent back
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I was contact by a service technician from Toshiba who removed the unwanted program free of charge I was happy with the outcome and consider this case regarding the *** program complaint resolved
Regards,
*** ***
A Toshiba America
Information Systems (TAIS) representative has reviewed our customer complaintAfter
doing a research based on the model specification of the computer, the unit
originally came with a (HDD SATA 750G 5400) that was replaced with the same
model configuration of the unit under the standard limited warranty due to No
Boot issueOur
customer initially asked for an Onsite repair however based from the repair
option of the unit, having an Onsite service or In-Home service is not possible
but only sending the laptop to DepotAt this time we consider this matter
closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s computer arrived in our repair facility on 12/30/05:56:and has been diagnosed physically by our technicians and determined with a broken touch screen which is not related to the other issue of the unit and out of scope of the warranty (meaning not covered by the Standard Limited Warranty)TAIS has informed our customer regarding the issue of overheating that the CPU fan on the unit is working, the problem is the sensor that causing the Cooling system messageTherefore, the laptop is not overheatingAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has contacted by one of our corporate representative and has advised that the recovery media that she received will have send to a special evaluation to test on the computer similar to what our customer hasOur customer ok with and agreedOur customer has advised that she can use the old packaging of the recovery media and we will send her a shipping label that she can use sending the recovery media to our corporateAt this time we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been having ongoing problems with my laptop since it was purchased in November It was an expensive, custom built model but I had issues with the hinges connecting the screen to the base from the beginning, which caused the screen to be loose/wobbilyAfter four onsite repairs between November and February 2015, the problems have only continued to progressThere is a screw that has fallen out of the base multiple times and the whole base is coming apart, the screen is still loose, the hinge is still loose and snapping, and now the LCD screen and the protective covering have come apartI have contacted Toshiba at least times in the last months for the most recent issues, been told they would have someone come do the on-site repair that is part of the extended warranty and *** I paid for but they have yet to actually come fix the issueThey claim the company called on me 3-but I have no missed calls or messages on that date and have not been contacted a single time sinceThey finally contacted me and worked on the computer ~ 04/09, but then Windows crashed days later and system repair did not workToshiba said that they would replace the entire laptop due to all of the issues and that someone would contact me within in 2-business daysNobody ever called back, so I called again on 04/They wanted to charge me a fee to get my files off the computer and I said no, I would rather have the hard drive removed so I could copy the files off because I have paid them a lot of money and it was their fault the computer wasn't workingI have called at least four times since requesting to have the hard drive removed by a technician because they said it would void my warranty if I did it myself and I don't think I should have to buy special screwdrivers to take a computer apartEvery time I call they say I have to talk to a different department that isn't open and doesn't have a direct phone numberI have still not had the unit repaired.The technician needs to come take the hard drive out so I can get my files off the computer OR back up my files for me AT NO ADDITIONAL EXPENSE on top of the hundreds I paid for on-site ***Additionally, they need to actually replace the computer as they said they would over a month agoI also think they should extend my warranty due to their continued failure to honor the warranty and leaving me without a working computer for nearly months
Regards,
*** ***