MVP Pizza

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I do not agree with the answer they gave.When we told them about the brakes and ac issues they were pre existing problems and we should not of had to argue with them to fix the problems and we should not have had to have a $creditalso when they offered us a new vehicle I told them I cannot go over what I'm paying for this one and the one they tried to give was a year older then what we have and it was going to be $a month payments and told them cant afford that kind of payments.plus that van was used as a rental had cat and dog hair all of the insidealso the mileage on the sheets we have for van don't even match one says miles and one says miles we told them about that when we bought it and they said that don't matter but it does for our warranty we are paying forI wrote down the mileage and it said when we drove it off lotthe shop told us it had miles on It and that is not right eitherplus it had no buyers guide in the window for us to look at and they told us that didn't matter.so we took there word on it and they took advantage of us.Steve the boss in the shop told us he don't know how they missed the brake issues and the ac issuesI told him I know how you missed them because you didn't inspect the van before you sold it to us, and he didn't have a answer for thatall I know is I'm not stopping until we get what we deserve and that is a vehicle that is in safe conditionwe also put $down payment on this vanwe also told them bout the tire issue, and they only replaced out of the tires and they told us that it was our responsibility to get the other tires, and we kept telling them bout the tires since we had vanand we know someone that had problems with the van that we have, and they wouldn't fix it for them either, and we told ubersox bout that and they told us it doesn't matterwe have had issues with this van ever since we have had it!!!!!

Here is the copy of the email I sent him January 14th. I feel its pretty clear :Unfortunately because there was no discount number presented at the time of purchase for us to verify, there can't be a refund after the purchase. I spoke with different Chrysler reps and they both told me the same thing. There's no avenue that can be taken to get you credited after the purchase. If anything at all, I may be able to provide you with an oil change package or another option could be, that based on the added incentives on RAM trucks offered to us at the turn of the new year, you may be able to trade up to a and receive other credits towards assistance.Sorry if you think you've gotten the run around but I to wasn't getting the answers that I wanted to hear, for you.Again, There's not much more we can do. If I were to offer him some oil change packages or something along those line, would that suffice ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The vehicle has been taken to Ubersox Platteville and they have been working on the items that needed to be fixed and have also found other items that should of been fixed during the 27 point inspection of the vehicle before the vehicle should of even left the dealership. This dealership was such in a hurry to make a quick dollar that they were not at all worried about the condition of the vehicle and if it was safe to drive. I am very disappointed in this dealership and I will advise everyone that I know of to never purchase a vehicle from the dealership, they have been nothing but rude, the only person that has wanted to help us in this situation is the service manager in Platteville and I think that is quite sad. Depending on how the next few weeks go with this vehicle and I am hoping that nothing else goes wrong with the vehicle depends on how else I am going to handle this situation. The last message was a complete lie, stating that because we purchased the vehicle from the Barneveld location that that is where it needed to be fixed at, When the vehicle was going to get worked on the first time the GM was planning on picking up the vehicle at the Barneveld location and take it to Platteville to have the work completed and I think it is quite sad that the dealership could not even get the parts to the Platteville location themselves that they relied on my husband to make sure that the parts got to where they needed to get to, in my books that is quite incompetent and LAZY!!! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Kerry,I have tried to contact you several times to talk about your issue. You have not returned my calls. I have looked at the service records and see that the work you requested was done. I also have reviewed the emails and wanted to clarify some things with you. As for the running boards, that is...

the price that you were quoted and agreed to. I am sorry if you feel you found something for less money. I hope we are comparing apples to apples. Our manager has offered to help with the cost you incurred in good faith. We can't work with you if you are not willing to call me back. Thanks for your time. Ubersox Chrysler.

We contacted [redacted] and offered a $400 check to be cut to him for his inconveniences on the truck he purchased.  Typically a truck of this age (8years) and mileage (120ish thousand) with know safety concerns when it was ran through our shop wouldn't qualify for any type of warranty...

through our store... Also, it's not typicval that a customer would believe any type of warranty would come with a vehicle of this age and mileage.  We explained this to Jason and he wasn't very happy with the conversation.  Our dealerships position on this matter is firm and we believe more than enough was offered to this customer, given the circumstances of the vehicle and the perameters of the cutomers budget.[redacted] FurrerGeneral ManagerUbersox Auto Group

Please be advised that we offered this customer a $1000 credit to cover these issues. When they choose not to do this, we tried to trade in the vehicle towards a different vehicle but the customer did not want to do this. We tried several ways to resolve this issue but the customer did not seem to...

care about any of these.

After checking with our Service manager, I found out that [redacted] partner was in on the 19th and all issues were taken care of. We have the signed off repair order where we even took care of non-authorized work that was done elsewhere and not at our dealership. He said that he is very happy with our work and how we have taken care of this issue.

I've tried reaching out to the customer to get a better understanding of the situation in order to help the customer with this matter.  [redacted]Vice PresidentUbersox Auto Group608-348-5111

After checking into this further into this, we realized that you had missed an appointment of the original date you were to come in and check out the vehicle. We cannot hold a vehicle without a contract. There was no legal consummated deal, therefore we had no way of truly knowing you were coming in to buy this vehicle without seeing it. We knew it was a long trip for you so Kurt made sure to call you immediately when he found out the vehicle was sold. In fact, you told Kurt that you wouldn't be able to make your Wednesday appointment too because something came up. Our inventory changes daily. Once again, we refunded your money. That is the best we can do in this situation.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11939089, and find that this resolution is satisfactory to me.  Thank you ,Ubersox auto group did help me with the problems on my truck that I bought from them ,I truly appreciate that they did take care of me and the problems that I had with my truck. I really did enjoy doing business with them and definitely with the sales lady ,Chrissy Houge she did go above and beyond what was needed. I thank Ubersox auto for taking care of my truck !
Regards,
Kerry B[redacted]

Dear [redacted],Thank you for bringing this matter to our attention. After checking into this situation I found out that when the problem was first discovered, we arranged for your vehicle to be serviced at our Barneveld location as it was over 40 miles closer to your residence in Madison. Our...

Barneveld location brought you a new loaner vehicle to use while we were making the repairs to your vehicle. You did come back to our dealership to pick up your personal belonging that was left in the vehicle. After we brought back your vehicle with the vehicle fixed, you developed a second issue with the tires. We now are replacing your tires and all of this time we have made sure that you were able to continue using the new loaner that we gave you. We have offered to bring your vehicle back to you with new tires and all repairs done at no cost to you and pick up the loaner, but you are not willing to give us the loaner back. We cannot help your situation if you are not willing to work with us on this situation. As for the service department not getting back to you, perhaps you were calling the Platteville location instead of the Barneveld location. Our Barneveld location has been returning any calls received. Please contact me at [redacted] so we can find a resolution to this problem. Thank you, [redacted]
General Manager

Revdex.com:
Yur second location that is closer to where we live is the problem and in a since started all of these problems and we did call twice an talked to 3 different people on 10/1,not even 24 hours after the  light came back on, about what was going on with the vehicle and no one would help us, they wanted us to bring the vehicle in in 10/3 but we were unable to take another day off of work to have the vehicle  by taken care of, by time Monday came around to call the dealership back the light have gone off and no it was not a loose gas cap because we could feel the vehicle jerking when the gas peddle was released. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I've had numerous conversations with this customer about a few different issues.  Which all of the issues that could be resolved, were resolved.  He wanted a bill from some oil changes he had done, taken care of (done).  There was an outstanding balance owed to the dealership for a...

rustproofing that was done to his truck.  The money that he gave to us in the most recent transaction was used to clear that up.  He wanted a credit for an affiliate discount that was provided to us after the sale (can't be done).  Not for sure what else we can do for this customer.

We have responded to the customer via e-mail like she requested and are waiting for a response back.  As of right now, our salesman state that they were never approved because of the inequity in the trade and would only be approved with a substantial amount of money down.Thank you,[redacted]...

[redacted]General ManagerUbersox Auto Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I realize the dealership won't do anything to make up for their wrong doings so at this point, it was just a waste of time and effort. They will never get a dollar of business from me for the way they treated me.  
Regards,
[redacted]

We apologize that this vehicle was sold before the customer was able to get here. We did take a refundable deposit from him which we did return when the vehicle was sold. There was no contract signed, so if we held on to the vehicle, the customer may have come, decided he didn't want it and would...

have been able to get his refundable deposit back. We have no way of knowing this. If Mr Weber felt that this was perfect for his business, even though he had not seen it or driven it, we would have needed to have him to sign a contract with him to keep it from being sold. We regret that this was not explained clearer. We informed him immediately when this was sold so he did not make the trip. The 2 day turn around for refund is normal on a credit card purchase. The truck is sold and cannot be retrieved. Thanks for you time in this matter.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Ubersox had my son bring the truck back for them to fix in house. Thankfully he was able to have his own mechanic where he lives, 3 hours away, make it drivable. He still had to drive the truck back, wait for the service to be done, take a loaner home and drive back the following day to pick it up. There was a substantial amount of time as well as gas to fix a problem that should not have happened. I understand, things happen. I am very thankfully nothing worse happened. In addition, I would like to say, Salesman [redacted], Marketing/Internet Manager Jan, Service Manager Randy as well as General Manager [redacted] were all very understanding and helpful with my sons issues he was experiencing. That being said, it is the owner [redacted] who was very unprofessional in handling the situation. My son contacted the business to see what would be done and was told [redacted] made the final decision. At first he was not going to do anything stating the truck was purchased "as is". He also stated, "how was he to know that my son did not take off the tire after purchasing or hit a bunch of pot holes on his way home?" I am not sure why any college student would remove a tire of a truck he just purchased, so I feel [redacted] was over reaching to find a reason not to handle the situation properly. It is my feeling, [redacted] knew he was dealing with a college kid and did not treat him as a valued customer. May I suggest a course in business 101. Due to his response, we will not be doing business with Ubersox in the future. I will also not recommend them to others. It is unfortunate that something like this happened on my son's first vehicle purchasing experience. The one takeaway from this is that he learned a valuable lesson when purchasing a vehicle.
Regards,
[redacted]

The sounds of it to me is that this customer does have a means to tow the Jeep.  However, it's a means that this customer doesn't want to do.  The salesman on this deal had a very good conversation with this customer yesterday and informed the customer that the...

items the customer requested are in stock and we fully plan on working with this customer in whatever way is within the parameters of the agreement we made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I have listened to their lies for almost a year. They told me at time of purchase I was not elligable for the UAW/John Deere discount. When I went to work I checked with Hr and found out I was entitled to discount. I called and talked with Mgr and he told me it was no problem and they have fixed this before. I worked with them and recieved assurances I would be satisfied. I have some of there emails and can show part of the lies. I wish I had kept from the begining but trusting what they said I was patient. I can foward all the emails if you show me how to foward all of them to you.