Hello,It looks like a refund for $was issued to your bank on 12/26/2016, with the reference number [redacted] If you are not seeing it, your bank should be able to use that number to confirm.We have also placed you on our Never Mail list, so you should no longer receive emails from us, unless you subscribe or ask to be put on a mailing list in the future.We sincerely hope that resolves your issue,The Motley Fool
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The timing of this offer was extremely misleadingComing at the end of the trial period, this offer could easily be misconstrued as an offer to extend the initial money-back guarantee and not a new offerUnless the customer was reading the fineprint carefully this would not be an unreasonable conclusion for the customer to reachEspecially for a company that claims to espouse the highest ethos of customer satisfaction and financial probity, this type of deception was totally unexpected and not akin to the subprime mortgage deception which led to the financial crisisAs a long standing customer of the fool for the past years I am deeply disappointed at the fools' refusal to honor their commitment as well as the tone and tenor of their counsels response to this complaintAt the very least I would have expected the company to have discussed the issue with me to come to a fair, reasonable and mutually satisfactory resolution Regards, [redacted] ***
Hello,We're quite sorry we didn't receive your callYou should have an email from our customer service department detailing your full refund, which was processed on October 2ndIf you have further concerns, please don't hesitate to give us a call at ###-###-#### M-F 9a-5p ET.Thank you
Unfortunately, we cannot agree with your rejection. We are sorry that you felt that offering six months of free access at the end of the year of access that you paid for was misleading, but you did use our service for a full year for the price we offered it at, and then you enjoyed six additional free months. Having reviewed the message you received, where the language describing the offer was bolded, given its own paragraph, and followed by several sentences describing that the six months you were receiving were free and added on at the end of your existing term, we cannot agree that it was hidden in the fine print or confusing. If you would like to be removed from our marketing, or would like to cancel any of the services you continue to subscribe to, please contact our Member Support team. Regards, [redacted]
Hello,My name is Shannon and I work with
The Motley Fool People TeamI was sent an email with some concerns you
registered with the Revdex.com and I want to apologize that your experience with the
Motley Fool has not been great.I’d like to address your
concerns specificallyThe first part regarding
being unable to
unsubscribe. All members have the ability
to control whether they opt in or out of promotional emails through their
account settings page. Also, emails
usually include a line similar to, “Don’t want any more emails? No problem…unsubscribe
now, or change your email preferences here.”
However, I can understand how a member might miss this at the bottom of
the email. Another way to get this
resolved is within the services, a member can click on Customer Service at the
top of the screen and get our email address, phone number, and hours of operation
to contact us directly.The second part regarding an
error message when attempting to cancel email is something that happens
occasionally when there is a technical error with our website. I am truly sorry this happened to you, but when
this sometimes occurs the error message does include instructions to contact us
directly at Member Services. In regards
to your personal account, we have adjusted your settings so that you will no
longer receive promotional emails about our services.Regarding
the third part of your message, we do appreciate the feedback and have since
made changes. You referred to a message
advertising Tom G*** selling all of his investments to invest completely in
The Motley Fool ONE Everlasting Portfolio.
We’ve since updated the copy to now read: “You see, back in June 2012,
Motley Fool co-founder and CEO Tom G*** sold every last stock that he owned
to truly go “all in” on the Everlasting Portfolio he runs exclusively on behalf
of Motley Fool ONE members.” This now
directly responds to what the ad was referencing, which is the reasoning behind
Tom G*** liquidated his entire portfolio I hope this satisfies your concerns and hopefully in the future we can earn your business.Sincerely, Shannon M***
Hi ***,
My name is Shannon and I work on The Motley Fool People
Team. I’m sorry your experience has been
less than great with us. I brought your
complaint to the attention of our web operations team to find out where the
problem was with unsubscribing. It seems
there
was a broken link when you went to unsubscribe. The team has since deployed a correction so
that when you click unsubscribe, it does indeed unsubscribe you from our emails. I also checked with one of our customer
service specialist to verify that your email address has been removed from our
system. If you are still having
problems, please reach out to our member services team at ###-###-#### and
I’m sure they would be happy to correct any further issues
Thanks, Shannon
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I feel they are lying. There is NO WAY that Andy has been on holidays for 2 months & I have no e-mail address for anyone. All I had was the phone number & like I already said, I called & left 2 messages for him & he never called me back.And they ARE saying they are from Motley Fool when they call. I was just harassed again today. 3 times yesterday, it's getting worse & worse.And Andy has known about this for 3 months & now they are going to try & get to the bottom of this??? What have they been doing for the last 3 months when I first told him about this?Regards,
[redacted]
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me after being fully refunded for the original payment.
Regards,
[redacted]
Unfortunately, we cannot agree with your rejection. We are sorry that you felt that offering six months of free access at the end of the year of access that you paid for was misleading, but you did use our service for a full year for the price we offered it at, and then you enjoyed six additional free months. Having reviewed the message you received, where the language describing the offer was bolded, given its own paragraph, and followed by several sentences describing that the six months you were receiving were free and added on at the end of your existing term, we cannot agree that it was hidden in the fine print or confusing. If you would like to be removed from our marketing, or would like to cancel any of the services you continue to subscribe to, please contact our Member Support team. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As I said Checkmate responded to my request for service and they came on 10/**/14 to replace several transmitters that I supplied for Checkmate's price for they are over double what I can buy them online for. I am aware of this because they replaced transmitters in 2013. On 10/**/14 one of the transmitters that they replaced went off causing me another false alarm and another fine. Checkmate service call cost me money due to not installing the transmitter correctly. Checkmate came back on 10/**/14 The tech showed me the problem it was a wire. No new contacts were replaced no new parts were needed the wire needed to be connected as per what the tech told me. How can Checkmate say that is not related to the work they just did? I would think that its not my negligence that a wire was not installed correctly by their tech on 10/**/14. Checkmate says they billed me for labor and not parts is false they never billed me for the 10/**/14 visit they need to get their story straight. Checkmate was suppose to do the fire inspection as I said on 10/**/14 when they came back to the correction as per my request for the year was almost up and it was due. As stated I didn't think it was done so I called back again about it and found out that it wasn't so they came again on 11/*/14 and then billed be for the service call. Which I think is unjust since the work was requested to be done on 10/**/14 and Checkmates inspection took maybe five minutes. How can a Checkmate's [redacted] write that I had an inspection on by ticket 10/**/14 when it never did I never told her I had requested it be done on 10/**/14 when I called 10/**/14. Own up to that someone on Checkmates end made another error at my expense. Why would I still want a company to supply me with service/monitoring when they are costing me money and cant keep their records straight. Checkmate actions show me that they don't care about the Customer they just want your money. After being a dedicated customer for 11 years and being frustrated with these past events they did nothing to justify the situation and my expenses incurred by there work/customer service. I do not want to do business with them ever again and should not be tied into a contract that I DID NOT SIGN AS THEY STATE ON 1/*/13! I signed it over 11 years ago. Also, Checkmate never ever told me about emergency hours or rates for them. I was told they don't work Saturdays again customer service issue . As for the mandated fire inspection Slomins Home Security says differently. I feel they are treating me unfairly and should accept their mistakes and be done with it and end this on going nightmare. Checkmate should do the right thing for once in this situation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have no record of this person in our database. Nonetheless, we have added him or her to our never mail list. If the consumer uses another email address, he should go to the unsubscribe link found at the bottom our emails and unsubscribe.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Again, Shannon's language is pleasant and friendly, but the content is totally unacceptable:it's ridiculously unprofessional, and most likely a lie, for a company as big and web-savvy as Motley Fool to claim that they tried and thought they solved the unsubscribe problem without having tested it thoroughly to assure that the problem is solved. From a consumer's point of view there has been no change.To advertise in a devious manner, using a bait and switch approach which is patently dishonest, has no excuse. To even admit that they have had internal discussions about it ethics is worse than saying they hadn't thought about until it was pointed out. This means they have been knowingly devious and dishonest. The "excuse" that it is being done because they feel it is for the good of society (or people in society) to offer their products even if they have to be devious to do so, is, ethically, hardly different from the nazis' claim that killing the Jews was good for German society. The ends do not justify dishonest means. And this is especially true in an industry that has to be based on trust. (I hate using the nazi reference, but it's done to make the ethical point strongly.)If this dishonesty continues in either area I will notify the SEC.Just to be clear: I like the Motley Fool's general view of investing and have read many of their materials for 10+ years. I just don't like how they are doing things to attract customers.
First I would like to clarify the following: we do provide service 24 hours a day, 7 days a week. It is the customer's choice to pay for emergency service or not. Our policy for service is that we do the schedule in the morning after all the calls come in and call the customer with...
a four hour window. [redacted] always requested an after 2 appointment and was told we would do our best to accommodate her. The annual fire inspections are mandated by the Nassau County Fire Prevention Ordinance, Article 17, see attached.[redacted] had 3 service calls. The first one, on Oct. **, 2014, was to replace wireless transmitters that she supplied. The second call, on Oct. **, 2014, we found a broken wire and replaced the contacts on a window. This problem had nothing to do with the first service call and would have normally been billed out but as a courtesy to a longtime customer we only charged her for the parts and not the service call. The third call, on Nov. *, 2014, [redacted] called it in as a fire alarm ring off and informed the office that she had just had an inspection on her last service call so the [redacted] wrote that on the service ticket. Again, this had nothing to do with the previous service calls. Upon reviewing our records we found that her inspection had been 9 months prior and therefore the guarantee period of 30 days was in fact over which is why she was charged.[redacted] signed a 5 year monitoring contract, see attached. This contract became effective Jan. *, 2013 and does not pertain to service. We are billing her for 80% of the balance of the contract due to a breach on her end by cancelling her monitoring and going to another provider. She was informed of this prior to her cancelling.While we can certainly sympathize with [redacted] regarding the fines she was receiving we performed the service requested each time we were there and always left the system in satisfactory working order. The contract is strictly for monitoring and does not pertain to service.
Hello,It looks like a refund for $99 was issued to your bank on 12/26/2016, with the reference number [redacted]. If you are not seeing it, your bank should be able to use that number to confirm.We have also placed you on our Never Mail list, so you should no longer receive emails from...
us, unless you subscribe or ask to be put on a mailing list in the future.We sincerely hope that resolves your issue,The Motley Fool
[redacted]
Thank you for contacting us via The Revdex.com channel. We are certainly sorry for this inconvenience. We are arranging a cancellation of your January order and refunding the price paid ($99.00 USD) to your credit card this week. We will send a confirmation...
email to the [redacted] address. Again we are sorry for the inconvenience. We found your original email cancellation request dated 1/6/16 however the email address shows 'From' [redacted] rather than .**. As the email address did not match one on file, our representative replied to the .** version of the email asking for more information. Please let me know if I can be of further assistance in any way.Regards,AndyFool Member Services[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. Boesiger,On behalf of The Motley Fool, I apologize for the inconvenience caused by our email delivery. We are taking steps to remove your email address from our list today. Please note that it can take up to 3 business days for our database to full update so I'm sorry if a few more emails come...
in in the interim.If there are additional questions or concerns, please feel free to call me or my team at [redacted] M-F 9a-5p ET so we can help resolve the issue.Regards,A[redacted]
[redacted]
[redacted]
Hello, Motley Fool Stock Advisor is a subscription service, and we state on every order page “Your subscription will automatically renew at the then current price.” It is also prominently disclosed in our terms of service, https://www.fool.com/legal/the-motley-fools-rules.aspx We also offer a full...
refund for 30 days into any renewal, which it appears was issued to you on March 14th. My apologies that the refund was not as prompt as you were hoping for. Have a nice day, The Motley Fool
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:The timing of this offer was extremely misleading. Coming at the end of the trial period, this offer could easily be misconstrued as an offer to extend the initial money-back guarantee and not a new offer. Unless the customer was reading the fineprint carefully this would not be an unreasonable conclusion for the customer to reach. Especially for a company that claims to espouse the highest ethos of customer satisfaction and financial probity, this type of deception was totally unexpected and not akin to the subprime mortgage deception which led to the financial crisis. As a long standing customer of the fool for the past 10 years I am deeply disappointed at the fools' refusal to honor their commitment as well as the tone and tenor of their counsels response to this complaint. At the very least I would have expected the company to have discussed the issue with me to come to a fair, reasonable and mutually satisfactory resolution.
Regards,
[redacted]
Hello,Our apologies for not calling you back, as Andy was on vacation. We want to reiterate that we are definitely not calling anyone in this manner. If you do receive a call from us, we will always identify ourselves as The Motley Fool, tell you where we are located, and if you ask us to stop,...
we will honor that request. Knowing that there are bad actors using our name to harass folks over the phone is extremely annoying, and we are looking into all available options to try and bring them to justice. If you have additional information, or receive more calls, please don't hesitate to inform Andy, or anyone on his team, and we will add it to the file we are compiling to try and make this stop. We also encourage you to contact your Representatives and Senators, as this kind of telephone fraud is extremely hard to stop under the current laws.Our deepest apologies once again, and rest assured we are doing everything in our power to stop the unlawful use of our name in this manner.Marthe L[redacted]
Hello,It looks like a refund for $was issued to your bank on 12/26/2016, with the reference number [redacted] If you are not seeing it, your bank should be able to use that number to confirm.We have also placed you on our Never Mail list, so you should no longer receive emails from us, unless you subscribe or ask to be put on a mailing list in the future.We sincerely hope that resolves your issue,The Motley Fool
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The timing of this offer was extremely misleadingComing at the end of the trial period, this offer could easily be misconstrued as an offer to extend the initial money-back guarantee and not a new offerUnless the customer was reading the fineprint carefully this would not be an unreasonable conclusion for the customer to reachEspecially for a company that claims to espouse the highest ethos of customer satisfaction and financial probity, this type of deception was totally unexpected and not akin to the subprime mortgage deception which led to the financial crisisAs a long standing customer of the fool for the past years I am deeply disappointed at the fools' refusal to honor their commitment as well as the tone and tenor of their counsels response to this complaintAt the very least I would have expected the company to have discussed the issue with me to come to a fair, reasonable and mutually satisfactory resolution Regards, [redacted] ***
Hello,We're quite sorry we didn't receive your callYou should have an email from our customer service department detailing your full refund, which was processed on October 2ndIf you have further concerns, please don't hesitate to give us a call at ###-###-#### M-F 9a-5p ET.Thank you
Unfortunately, we cannot agree with your rejection. We are sorry that you felt that offering six months of free access at the end of the year of access that you paid for was misleading, but you did use our service for a full year for the price we offered it at, and then you enjoyed six additional free months. Having reviewed the message you received, where the language describing the offer was bolded, given its own paragraph, and followed by several sentences describing that the six months you were receiving were free and added on at the end of your existing term, we cannot agree that it was hidden in the fine print or confusing. If you would like to be removed from our marketing, or would like to cancel any of the services you continue to subscribe to, please contact our Member Support team. Regards, [redacted]
Hello,My name is Shannon and I work with
The Motley Fool People TeamI was sent an email with some concerns you
registered with the Revdex.com and I want to apologize that your experience with the
Motley Fool has not been great.I’d like to address your
concerns specificallyThe first part regarding
being unable to
unsubscribe. All members have the ability
to control whether they opt in or out of promotional emails through their
account settings page. Also, emails
usually include a line similar to, “Don’t want any more emails? No problem…unsubscribe
now, or change your email preferences here.”
However, I can understand how a member might miss this at the bottom of
the email. Another way to get this
resolved is within the services, a member can click on Customer Service at the
top of the screen and get our email address, phone number, and hours of operation
to contact us directly.The second part regarding an
error message when attempting to cancel email is something that happens
occasionally when there is a technical error with our website. I am truly sorry this happened to you, but when
this sometimes occurs the error message does include instructions to contact us
directly at Member Services. In regards
to your personal account, we have adjusted your settings so that you will no
longer receive promotional emails about our services.Regarding
the third part of your message, we do appreciate the feedback and have since
made changes. You referred to a message
advertising Tom G*** selling all of his investments to invest completely in
The Motley Fool ONE Everlasting Portfolio.
We’ve since updated the copy to now read: “You see, back in June 2012,
Motley Fool co-founder and CEO Tom G*** sold every last stock that he owned
to truly go “all in” on the Everlasting Portfolio he runs exclusively on behalf
of Motley Fool ONE members.” This now
directly responds to what the ad was referencing, which is the reasoning behind
Tom G*** liquidated his entire portfolio I hope this satisfies your concerns and hopefully in the future we can earn your business.Sincerely, Shannon M***
Hi ***,
My name is Shannon and I work on The Motley Fool People
Team. I’m sorry your experience has been
less than great with us. I brought your
complaint to the attention of our web operations team to find out where the
problem was with unsubscribing. It seems
there
was a broken link when you went to unsubscribe. The team has since deployed a correction so
that when you click unsubscribe, it does indeed unsubscribe you from our emails. I also checked with one of our customer
service specialist to verify that your email address has been removed from our
system. If you are still having
problems, please reach out to our member services team at ###-###-#### and
I’m sure they would be happy to correct any further issues
Thanks, Shannon
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I feel they are lying. There is NO WAY that Andy has been on holidays for 2 months & I have no e-mail address for anyone. All I had was the phone number & like I already said, I called & left 2 messages for him & he never called me back.And they ARE saying they are from Motley Fool when they call. I was just harassed again today. 3 times yesterday, it's getting worse & worse.And Andy has known about this for 3 months & now they are going to try & get to the bottom of this??? What have they been doing for the last 3 months when I first told him about this?Regards,
[redacted]
[A default...
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me after being fully refunded for the original payment.
Regards,
[redacted]
Unfortunately, we cannot agree with your rejection. We are sorry that you felt that offering six months of free access at the end of the year of access that you paid for was misleading, but you did use our service for a full year for the price we offered it at, and then you enjoyed six additional free months. Having reviewed the message you received, where the language describing the offer was bolded, given its own paragraph, and followed by several sentences describing that the six months you were receiving were free and added on at the end of your existing term, we cannot agree that it was hidden in the fine print or confusing. If you would like to be removed from our marketing, or would like to cancel any of the services you continue to subscribe to, please contact our Member Support team. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As I said Checkmate responded to my request for service and they came on 10/**/14 to replace several transmitters that I supplied for Checkmate's price for they are over double what I can buy them online for. I am aware of this because they replaced transmitters in 2013. On 10/**/14 one of the transmitters that they replaced went off causing me another false alarm and another fine. Checkmate service call cost me money due to not installing the transmitter correctly. Checkmate came back on 10/**/14 The tech showed me the problem it was a wire. No new contacts were replaced no new parts were needed the wire needed to be connected as per what the tech told me. How can Checkmate say that is not related to the work they just did? I would think that its not my negligence that a wire was not installed correctly by their tech on 10/**/14. Checkmate says they billed me for labor and not parts is false they never billed me for the 10/**/14 visit they need to get their story straight. Checkmate was suppose to do the fire inspection as I said on 10/**/14 when they came back to the correction as per my request for the year was almost up and it was due. As stated I didn't think it was done so I called back again about it and found out that it wasn't so they came again on 11/*/14 and then billed be for the service call. Which I think is unjust since the work was requested to be done on 10/**/14 and Checkmates inspection took maybe five minutes. How can a Checkmate's [redacted] write that I had an inspection on by ticket 10/**/14 when it never did I never told her I had requested it be done on 10/**/14 when I called 10/**/14. Own up to that someone on Checkmates end made another error at my expense. Why would I still want a company to supply me with service/monitoring when they are costing me money and cant keep their records straight. Checkmate actions show me that they don't care about the Customer they just want your money. After being a dedicated customer for 11 years and being frustrated with these past events they did nothing to justify the situation and my expenses incurred by there work/customer service. I do not want to do business with them ever again and should not be tied into a contract that I DID NOT SIGN AS THEY STATE ON 1/*/13! I signed it over 11 years ago. Also, Checkmate never ever told me about emergency hours or rates for them. I was told they don't work Saturdays again customer service issue . As for the mandated fire inspection Slomins Home Security says differently. I feel they are treating me unfairly and should accept their mistakes and be done with it and end this on going nightmare. Checkmate should do the right thing for once in this situation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have no record of this person in our database. Nonetheless, we have added him or her to our never mail list. If the consumer uses another email address, he should go to the unsubscribe link found at the bottom our emails and unsubscribe.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Again, Shannon's language is pleasant and friendly, but the content is totally unacceptable:it's ridiculously unprofessional, and most likely a lie, for a company as big and web-savvy as Motley Fool to claim that they tried and thought they solved the unsubscribe problem without having tested it thoroughly to assure that the problem is solved. From a consumer's point of view there has been no change.To advertise in a devious manner, using a bait and switch approach which is patently dishonest, has no excuse. To even admit that they have had internal discussions about it ethics is worse than saying they hadn't thought about until it was pointed out. This means they have been knowingly devious and dishonest. The "excuse" that it is being done because they feel it is for the good of society (or people in society) to offer their products even if they have to be devious to do so, is, ethically, hardly different from the nazis' claim that killing the Jews was good for German society. The ends do not justify dishonest means. And this is especially true in an industry that has to be based on trust. (I hate using the nazi reference, but it's done to make the ethical point strongly.)If this dishonesty continues in either area I will notify the SEC.Just to be clear: I like the Motley Fool's general view of investing and have read many of their materials for 10+ years. I just don't like how they are doing things to attract customers.
First I would like to clarify the following: we do provide service 24 hours a day, 7 days a week. It is the customer's choice to pay for emergency service or not. Our policy for service is that we do the schedule in the morning after all the calls come in and call the customer with...
a four hour window. [redacted] always requested an after 2 appointment and was told we would do our best to accommodate her. The annual fire inspections are mandated by the Nassau County Fire Prevention Ordinance, Article 17, see attached.[redacted] had 3 service calls. The first one, on Oct. **, 2014, was to replace wireless transmitters that she supplied. The second call, on Oct. **, 2014, we found a broken wire and replaced the contacts on a window. This problem had nothing to do with the first service call and would have normally been billed out but as a courtesy to a longtime customer we only charged her for the parts and not the service call. The third call, on Nov. *, 2014, [redacted] called it in as a fire alarm ring off and informed the office that she had just had an inspection on her last service call so the [redacted] wrote that on the service ticket. Again, this had nothing to do with the previous service calls. Upon reviewing our records we found that her inspection had been 9 months prior and therefore the guarantee period of 30 days was in fact over which is why she was charged.[redacted] signed a 5 year monitoring contract, see attached. This contract became effective Jan. *, 2013 and does not pertain to service. We are billing her for 80% of the balance of the contract due to a breach on her end by cancelling her monitoring and going to another provider. She was informed of this prior to her cancelling.While we can certainly sympathize with [redacted] regarding the fines she was receiving we performed the service requested each time we were there and always left the system in satisfactory working order. The contract is strictly for monitoring and does not pertain to service.
Hello,It looks like a refund for $99 was issued to your bank on 12/26/2016, with the reference number [redacted]. If you are not seeing it, your bank should be able to use that number to confirm.We have also placed you on our Never Mail list, so you should no longer receive emails from...
us, unless you subscribe or ask to be put on a mailing list in the future.We sincerely hope that resolves your issue,The Motley Fool
[redacted]
Thank you for contacting us via The Revdex.com channel. We are certainly sorry for this inconvenience. We are arranging a cancellation of your January order and refunding the price paid ($99.00 USD) to your credit card this week. We will send a confirmation...
email to the [redacted] address. Again we are sorry for the inconvenience. We found your original email cancellation request dated 1/6/16 however the email address shows 'From' [redacted] rather than .**. As the email address did not match one on file, our representative replied to the .** version of the email asking for more information. Please let me know if I can be of further assistance in any way.Regards,AndyFool Member Services[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. Boesiger,On behalf of The Motley Fool, I apologize for the inconvenience caused by our email delivery. We are taking steps to remove your email address from our list today. Please note that it can take up to 3 business days for our database to full update so I'm sorry if a few more emails come...
in in the interim.If there are additional questions or concerns, please feel free to call me or my team at [redacted] M-F 9a-5p ET so we can help resolve the issue.Regards,A[redacted]
[redacted]
[redacted]
Hello, Motley Fool Stock Advisor is a subscription service, and we state on every order page “Your subscription will automatically renew at the then current price.” It is also prominently disclosed in our terms of service, https://www.fool.com/legal/the-motley-fools-rules.aspx We also offer a full...
refund for 30 days into any renewal, which it appears was issued to you on March 14th. My apologies that the refund was not as prompt as you were hoping for. Have a nice day, The Motley Fool
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:The timing of this offer was extremely misleading. Coming at the end of the trial period, this offer could easily be misconstrued as an offer to extend the initial money-back guarantee and not a new offer. Unless the customer was reading the fineprint carefully this would not be an unreasonable conclusion for the customer to reach. Especially for a company that claims to espouse the highest ethos of customer satisfaction and financial probity, this type of deception was totally unexpected and not akin to the subprime mortgage deception which led to the financial crisis. As a long standing customer of the fool for the past 10 years I am deeply disappointed at the fools' refusal to honor their commitment as well as the tone and tenor of their counsels response to this complaint. At the very least I would have expected the company to have discussed the issue with me to come to a fair, reasonable and mutually satisfactory resolution.
Regards,
[redacted]
Hello,Our apologies for not calling you back, as Andy was on vacation. We want to reiterate that we are definitely not calling anyone in this manner. If you do receive a call from us, we will always identify ourselves as The Motley Fool, tell you where we are located, and if you ask us to stop,...
we will honor that request. Knowing that there are bad actors using our name to harass folks over the phone is extremely annoying, and we are looking into all available options to try and bring them to justice. If you have additional information, or receive more calls, please don't hesitate to inform Andy, or anyone on his team, and we will add it to the file we are compiling to try and make this stop. We also encourage you to contact your Representatives and Senators, as this kind of telephone fraud is extremely hard to stop under the current laws.Our deepest apologies once again, and rest assured we are doing everything in our power to stop the unlawful use of our name in this manner.Marthe L[redacted]