[redacted],We're sorry for any inconvenience. This email serves as your confirmation that we have canceled your Motley Fool Income Investor subscription and will issue a refund of $49.00.We will submit your refund back to your payment method on file today. You will see the refund on your statement...
within 3-5 business days - once your credit card company or bank has processed it. It will be issued by "The Motley Fool" or "TMF". If you don't see it within that time frame or on your next statement, please let us know. Our Member Services team will be happy to help.Regards,Fool Member Serviceswww.fool.com
Hello, The email that is referenced did not offer to extend the money back guarantee for six months, but clearly stated that “[The Motley Fool is] going to add six more months of Motley Fool One to your membership -- completely free of charge. Strings attached? Nope. The six additional months at...
the end of your membership are 100% on the house.” As written, and as intended, this customer got six free months at the end of their current subscription term, not an extension of any other incentives or offers. Marthe L[redacted] General CounselThe Motley Fool
Hi [redacted],
This is Shannon from The Motley
Fool People Team again to assist you. I’ve
taken your complaint about the error messages when unsubscribing to our Web Operations
team. After our last attempt to fix the
problem with unsubscribing, we’ve learned that the previous fix only corrected
a small subset of errors. Our Web Operations
team has now made this a priority to fix these errors in its entirety. We appreciate your input and are working to
make unsubscribing a simple and straight forward action for all users.
As far as our marketing goes,
there is a constant debate internally about what we are doing every day and
many Fools are not crazy about our marketing tactics. Our mission is to help the world invest –
better. We’re passionate about that, and
so we’re working very hard to encourage as many people as possible to explore
our newsletters. Despite many people
knowing they should do something to help themselves prepare for their financial
futures, few actually do it. We’ve found
that some of these marketing messages work in getting people to hit “yes” much
better than an understated email that just says “here are our results and our
philosophy – let us know if you’re interested,” unfortunately. We’re testing and learning new methods to
ensure our marketing is aligned with who we are as a company, but as the
internal debate continues, this process is slow moving in finding resolution. I promise this is something that as a company
we will continue to work towards improvement.
Thank you for your honesty in
bringing these matters to our attention.
Best regards, Shannon
Hello,We're quite sorry we didn't receive your call. You should have an email from our customer service department detailing your full refund, which was processed on October 2nd. If you have further concerns, please don't hesitate to give us a call at ###-###-#### M-F 9a-5p ET.Thank you.
[redacted],We're sorry for any inconvenience. This email serves as your confirmation that we have canceled your Motley Fool Income Investor subscription and will issue a refund of $49.00.We will submit your refund back to your payment method on file today. You will see the refund on your statement...
within 3-5 business days - once your credit card company or bank has processed it. It will be issued by "The Motley Fool" or "TMF". If you don't see it within that time frame or on your next statement, please let us know. Our Member Services team will be happy to help.Regards,Fool Member Serviceswww.fool.com
Hello, The email that is referenced did not offer to extend the money back guarantee for six months, but clearly stated that “[The Motley Fool is] going to add six more months of Motley Fool One to your membership -- completely free of charge. Strings attached? Nope. The six additional months at...
the end of your membership are 100% on the house.” As written, and as intended, this customer got six free months at the end of their current subscription term, not an extension of any other incentives or offers. Marthe L[redacted] General CounselThe Motley Fool
Hi [redacted],
This is Shannon from The Motley
Fool People Team again to assist you. I’ve
taken your complaint about the error messages when unsubscribing to our Web Operations
team. After our last attempt to fix the
problem with unsubscribing, we’ve learned that the previous fix only corrected
a small subset of errors. Our Web Operations
team has now made this a priority to fix these errors in its entirety. We appreciate your input and are working to
make unsubscribing a simple and straight forward action for all users.
As far as our marketing goes,
there is a constant debate internally about what we are doing every day and
many Fools are not crazy about our marketing tactics. Our mission is to help the world invest –
better. We’re passionate about that, and
so we’re working very hard to encourage as many people as possible to explore
our newsletters. Despite many people
knowing they should do something to help themselves prepare for their financial
futures, few actually do it. We’ve found
that some of these marketing messages work in getting people to hit “yes” much
better than an understated email that just says “here are our results and our
philosophy – let us know if you’re interested,” unfortunately. We’re testing and learning new methods to
ensure our marketing is aligned with who we are as a company, but as the
internal debate continues, this process is slow moving in finding resolution. I promise this is something that as a company
we will continue to work towards improvement.
Thank you for your honesty in
bringing these matters to our attention.
Best regards, Shannon
Hello,We're quite sorry we didn't receive your call. You should have an email from our customer service department detailing your full refund, which was processed on October 2nd. If you have further concerns, please don't hesitate to give us a call at ###-###-#### M-F 9a-5p ET.Thank you.