MXD Group

Thank you for making me aware of this matter I have discussed this situation with a few of the individuals you were working with including Darlene I left you a voice message and also provided you with my contact information I can assure you that MXD Group will look into this matter If the incorrect bed was shipped to you, I can assure you this was due to no fault of MXD Group MXD Group is the nation's largest freight forwarder specializing in white-glove delivery service If I can talk to you more about the situation, I would love to do so as it is extremely important that you experience great customer service Together, I hope that we can make this happen.Please see my contact information below and have a wonderful day.Highest regards,Dylan B***Claims and Compliance CoordinatorMXD Group

It's just another apology and is not a resolution of anything

Hello-Your delivery arrived today 12/at the Grand Rapids hub I apologize for the delay in response time It looks like your delivery has been scheduled for 1/4/ We strive to provide excellent customer service and support and apologize for any inconvenience you have experienced.Thank you

I did receive my item on Aug 27 and was happy about that, but I had to meet them at the main gate to pick up the freezer because they could not get on the military base and was not happy about that. I believe someone needs to be informed and trained on proper procedures so this does not happen in the future for others and myself. I reviewed the response made by the business in reference to complaint ID 11641292, and find the resolution is satisfactory to me. Regards, [redacted] ***

Dear Miss [redacted] ,My sincere apology for the delay in response.I was able to locate your [redacted] mattress order in our systemI do see it was delivered to the address we had on file on 3/I have started the process of getting the proper notations entered into our system in order to pick up the mattress from the incorrect address and deliver it to your proper delivery addressYou can expect a phone call today by the end of business with a more concrete update.I also apologize for your experience with MXD Group thus farThis is not the level of service that we strive to provide to all of our customersI do hope we are able to make this right and delight you with our service going forward.Thank you for your business,Laci H*** Customer Care ManagerMXD Group

Dear Miss ***, I do apologize that you were not delighted by your experiences with MXD Group. After the first delivery attempt on 3-5-16, when the damage to your box springs was discovered, the General Manager of our local delivery site, BJ, spoke with you and made some special... accommodations for you for the second delivery attempt. BJ contacted ***/QVC himself and reordered the new bed for you. BJ took it personally upon himself to make the reorder, when normally this would be handled by an administrative associate. BJ also made special arrangements to deliver to you on a Saturday and saved the first stop for you. Again, this is above and beyond what our normal service entails. BJ also advised that he would have someone personally check the new bed set on 3-12-16. On 3-12-16 the moment that BJ was notified that MXD potentially sent out the incorrect bed he took the following actions. He checked our warehouse and confirmed that the incorrect bed was sent, loaded the correct bed himself and drove it to your home to deliver it himself within 1 hour of discovering the issue. BJ personally completed the delivery and apologized in person to you for the fact that we had to have three attempts to deliver your new bed. Before leaving the premises BJ asked if there was anything else that he could do for you. The delivery paperwork was signed by yourself with no notation of any quality imperfections or dissatisfaction. Upon returning to the delivery site after personally delivering your new bed, BJ spoke with the Lead that he had assigned to check your merchandise. BJ has since put corrective actions in place to ensure that something like this does not occur out of his site going forward. Again on behalf of MXD, I apologize for the errors that were made that caused you to be less than delighted with our service. I believe that MXD did what was within our power to correct the errors that occurred. At the end of the second delivery attempt BJ walked away thinking that he had made it right for you and delivered delight. In regards to a refund, please contact your point of purchase. MXD is not permitted to discuss financial information with our Clients or Customers. Thank you, Laci H***

Hello- There was a check in the amount of $issued to the customer [redacted] sent on 10/18/ Our records show the check was cashed by the customer on 10/

Helapologize for your negative experience with MXD Group We strive to provide excellent customer service and support I see the delivery was made on 9/ Our scoping shows the merchandise was sent to our [redacted] crossdock and then onto our [redacted] location where it finally arrived in [redacted] on 9/ I hope that the delivery was made with no problems once it arrived

Hello-First let me apologize for the inconvenience you have experienced with this delivery We strive to provide excellent service and support I have personally contacted the delivery agent regarding this delivery issue They are to contact you today The person I spoke with was [redacted] and her number is ###-###-#### I would like to send you a $Visa gift card for the trouble you have gone through which will be sent Fed Ex tomorrowThank youMXD