My Chicago Moving DBA All Around Van Lines

I heard a lot about All Around Van Lines from my colleagueSo, I took their number from him and called for a quoteThe sales rep Nina offered me the best possible price and booked my move according to my preferred dateTheir movers showed up on time at the moving day, wrapped and boxed everything and completed the move within the allotted timeI checked the inventory and did not find anything missing or brokenIn other words, they were able to fulfill all my demands and that too within a very moderate amount

I was getting prepared to finally leave my hometown for a change and Pennsylvania was my new homeFinding movers who you actually can trust is so hard with so many companies out there so, I spoke with All Around Van Lines after a family friend gave me their number and I must say it was the best thing that has happen since I have decided to moveFrom the moment I spoke to their sales repMike on the phone and the actual day of pick upEverything went so smooth and stress-freeEverything that was explained to me was actually done for me and the team was amazingThe movers at the other were also very friendly and got everything done very fast Nothing got broken or damagedThere were no scratches or dentsI had some books that I really wanted to be taken care of and I can tell you that they did it, great serviceI even saved some money because of their great quoteIf I would have to move again, I would definitely call them again

All Around Van Lines is a very good companyI used them recently and got a very affordable and timely move by their moversI liked their wide range of options to choose offered by their sales team and I do feel that they charge quite reasonable and from my own experience I can say that they do deliver one of the best possible servicesI am very happy with All Around Van Lines

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services The customer was asked what the date will be the first available date they will be ready for delivery From that date, we have up to business days to attempt the delivery of the shipmentWe aim to deliver the customers’ shipments within a much shorter amount of time, but sometimes it is not always an option which makes the logistics of the moving industry complicated and unpredictableWe will not guarantee a date for delivery unless a dedicated truck was requested and paid forWe must take into consideration road conditions, weather, and mechanical issues that can affect truck routes Further, we do compensate a predetermined amount per day for every day we are legitimately delayed We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law The customer was sent login ***rmation in order to file a claim online and up to date no claim has been received The claim login ***rmation sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint All the above can and must be compensated through the claims process as required by federal regulationsOnce the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by law For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at ***@ [redacted] .org Please provide Claim ID [redacted] when contacting ***

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services Behavior of Crew at Pickup: We regret the customer had to sustain such unacceptable behavior of our foreman and/or crewOur company policy provides for disciplinary action when such a complaint is received by a customerThe matter has been addressed by management directly with the people who were involvedWe give mandatory drug tests for our movers before hiring and then randomly at our discretion after that; we had no inclination about any issues beforeShould one fail a test, they will be immediately relieved from their positionWe thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints Not Enough Space In Truck: The customer provided an inventory list consisting of pieces to be packed and shipped which was estimated to be approximately cubic feet/lbsUpon arrival to the origin the customer requested that we pack and ship piecesThis is almost double the amount of items which we had planned onTherefore, even with allowing for a 10-20% increase in space (room for error) for the original inventory we would have had enough space for the customer's shipmentHowever, we were not planning on the shipment almost doubling Increase in the price of the Move: The reason for the increase in the price is due to the increase in the inventory resulting in requiring additional services and additional volume to ship the itemsIn addition the customer required packing services which resulted in $additional Delay at pickup: As stated above, we were not planning on having to accommodate such an increase in volumeWe had to re-route and schedule to get space available on a truck and it was after there were other moves on that dayWe apologize that it was lateAlthough we work very hard to meet our customer's requested piand delivery dates/times, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable No communication: We have also discussed the customer's complaint of lack of communicationWe have hired an additional customer service representative available 9am CST to pm CSTWe regret that we did not have this assistance earlierHowever, if we can assist the customer from now on please, we want them to know we are here for them Weight Tickets: We have provided the customers with the weight tickets for the move We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was registered based on our instructions to do so and assigned a unique claim id # XXXXXWe recommend that the customer not file their claim until they have been delivered and have unpacked their items as Federal Law only allows one claim per moveShould they file now and then unpack a broken item in a box later, they could not add the itemWe regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims processWe regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) When we first called to speak with the company about hiring them for our move, we stayed we were not acked completely yet, so the inventory would be increasingThere was no additional furniture added to that inventory list, just boxesAlso, when the crew arrived to our house that day,they did not know our contract was based on weight, they thought it was based on spaceTHAT is why they didn't have enough roomWe were told our inventory list didn't matter because it was weightOur inventory increasing is irrelevantWE, the customers had to tell the crew we had a non binding weight contract and the truck was supposed to be weighedWe had to sit there for over an hour while they went to weigh the truckThat, again, had nothing to do with the inventoryAlso, we have signed documents that say our packing material cost was $80, this company altered the signed document by adding a '1' in front of the '80'I have the original document to prove thatWe called and left numerous voicemail with multiple people in the company for almost weeks and NEVER got a call backAfter they received my Revdex.com complaint, the manager finally picked up and told me he, "was about to call me back"This companys lack of people in the customer service department had NOTHING to do with manager not calling me after I left multiple voice mails on his voice mail over almost weeks timeTheir lack of respect for their customers was appalling and what's even worse is that they feel I'm too ignorant to see that they altered documents I already signedHow could I have $extra I'm packing supplies AFTER my truck was already packed and my things taken away? They are liars and minipulatorsWe called and requested a re-weigh of our things once the driver called to say they'd be here the next morningNo answer from them as usual so we left a voicemail and sent an email explaining our request and the urgancy for a response since our truck would be arrivingNo one called us until later the next afternoonWe told them the truck has already left, we explained our displeasure and we were cut off by the person on the phone and they said, well, looks like you got everything from usWe will bill you whats owedBye We havent heard from them againThere are so many complaints I have with this company, but right now, I can say that I do not accept this response because thet have not been truthful Final Business Response / [redacted] (4000, 9, 2015/08/28) */ As explained before, the customer had a BINDING estimate which does NOT require it be based upon the weight ticketsIt was now a non-binding estimate as they suggestFurther, we explained how the movers convert weight to cu ft and vice versaIf it looked to take additional volume in the truck then they estimated the dimensions and converted to weight The customer can address their complaints about lack of communication, and the charges for the moveCSI is a 3rd party company who will request documents from both the customer and the carrierIf there are discrepancies they will find them during their investigationShould there actually be any overcharge CSI will advise us and we will refund the customer directlyAgain, we want our customers satisfied and never to feel like they were treated poorlyWe initiated the claim file for the customer and they were assigned a unique claim id # XXXXXOnce the customers file their claim federal law allows up to days from that date for us to have a determination for the customers We regret that the customer felt the need to continue their complaintWe trust that the above explanation enables them to better understand our position on these matters

I can't say enough about how great All Around Van Lines is From my first contact to set up the move, Jennifer couldn't have been more helpful She was very personable, was able to answer all my questions, and put my mind at ease that all was going to go wellOn the day of the move, the team of Keith, Tim and Torres arrived on time, got everything out of our home in to a neat and tidy truck efficiently, professionally and with smiles on their facesThe latter (the smiles) made all the difference because it put me totally at ease and same was the case during delivery All in all, I couldn't have been happier and would definitely recommend them to my friends, and use them again

Initial Business Response / [redacted] (1000, 5, 2014/07/29) */ We apologize for any inconveniences that our customer, [redacted] , may have experienced during her move from [redacted] to [redacted] It [redacted] never our intention for our customers to be less than sat**fied with our servicesPlease note that [redacted] **/was not our customer, signed estimate and contract attached [redacted] that of [redacted] ' move (complaint address corresponds with that of [redacted] move) My Chicago Moving serviced move for [redacted] (IL - [redacted] commencing on 06/23/with delivery on 07/18/Please refer to attached estimate that provides detailed information regarding dates for pick up, delivery spread schedule, packing charges/services along with other pertinent information regarding move, provided to every customer prior to moveAttached signed contract also includes same informationBoth, estimate and contract, provide information regarding delivery spread informing "moves over 1,miles have a delivery spread of - business days from customers first available date of delivery" (IL - [redacted] approximately 2,miles; please refer to pof estimate and pof contract, both signed by customer) [redacted] first available date for delivery was 06/24/making her window for delivery 06/24/- 07/23/Customers shipment was delivered on 07/18/14, well within delivery window (please refer to signed contract at delivery)Please note that piand delivery scheduled hours are estimates only and while we try our best to arrive within scheduled times there can be delays caused by traffic, construction, weather or other conditions beyond our control Our records show that [redacted] was contacted on 06/29/(delivery information confirmed), 07/and 07/07/(informed customer no updates, shipment has not been d**patched), 07/10/(shipment [redacted] en route to [redacted] and 07/15/(confirming delivery between 07/- 07/18), shipment was delivered 07/18/At your request we can provide telephone records As of today, 07/29/14, customer has not filed or requested information to file claim for m**sing and/or damaged items (please refer to pof contract; [redacted] signed and initialed confirming each and every item on inventory sheet received, no statement regarding m**sing or damaged items) Please review attached pages, signed estimate/contractIf you have any questions or request additional information, please call (XXX) XXX-XXXX ***hank You, My Chicago Moving

We have used All Around Van Lines twice for moving services and during both moves, were very impressed with the serviceNatalie and his team are exceptional with customer service, checking is with us throughout the move, and getting everything done in a timely mannerThe moving team was so careful with our belongings and was sure to let us know anytime there was going to be an additional charge for materialsWe felt their pricing was fair and very reasonable for the service that was provided

Relocation can be such a stressful thing, but All Around Van Lines made it trouble-free and quite easyTheir service was so good that I’ve decided that I’ll never move again without All Around Van LinesFive guys showed up early in the morning and ready to goThey wrapped all my belongings and taped all those stuff that might need itThey charged me hourly, so I wasn't sure if they would take their time, but they were really efficient and careful with all my belongingsI was surprised to know that they weren’t any extra or hidden fees - straight forward rate per hour I gave these guys a good tip, but even with that, it was worth the money because they made me move look like a walk in the parkI highly recommend them to anyone doing move irrespective of the distance

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information in order to file a claim onlineThe customer was assigned a unique claim id # of XXXXXThe customer is in the process of filing her claimFederal law allows up to days from the date she filed her claim for a determination to be madeFor further assistance with filing claim the customer may contact CSI directly at XXX-XXX-XXXX or via email at ***@CSIPros.org We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

All Around Van Lines was amazing from start to finish - and then way more beyondFirstly, even just booking the job you could tell a big difference in customer serviceI spoke to Mike originally and appreciated that he answered all my detailed questionsHe was genuinely helpfulOn moving day, the crew was diligent and efficient all at onceThe 4-man crew took great care with all of my stuff (and I'll admit I get so nervous when it comes to fragile stuff!)They clearly knew what they were doing every bit of the way and even made some suggestions about where to place things in the new apartment to better use my space (they were totally right) I was already planning to post a good review for them online, but totally procrastinated writing this and now I'm sort of glad about that because All Around Van Lines went way beyond the call of dutyI had a bit of a furniture mishap a month after my move and my dresser full on toppled over one dayIt was perched rather precariously on some leftover boxes and I couldn't figure out how to right it/fix the legs myself so I called All Around Van Lines and frantically asked Mike if they happened to have a crew nearby who could come help me out anytime soonIt was wishful thinking, but to my amazement they sent a guy to my apartment and helped meHe did the job well and didn't even ask for the money but I gave him $as a token of appreciationI still smile with gratitude over a week laterI can't thank them enough for their great service, top notch skills and just the most fantastic generous customer service

I am astounded at the level of professionalism and service from All Around Van LinesJosh, our representative was extremely helpful and readily available for any questions that I hadThe movers arrived promptly and quickly got to workAll of our belongings were expertly wrapped and protected and in a very timely mannerThe movers were honest and friendly and easy to work withNathan was the supervisor and was able to clearly answer any questions we had the day ofHis colleague Michael and Lars were also incredibly nice and hard workingMoving is always a stressful experience and the team from All Around Van Lines were pivotal in helping us have a easy and seamless moveI would highly recommend their services to others who are on the move and I will definitely be using them again when the time comesThank you guys!

I had a very pleasant experience with All Around van LinesThe sales person Jason and Mike helped me prepare for my moveThey answered all my questions and got back to me quickly whenever I had a questionI was going to use the pods but the cost was approximately the same and I wanted to work with a company that was involved with the entire process If I used the pods I would have needed to hire a local moving company on each end and I didn't want to get into that troubleHence, I hired All Around Van Lines and I was so relieved when the movers arrived on time with necessary equipment and were very pleasant and professionalThey had a very organized logical process for packing and loading the truckThey explained everything so I would know what to expect on the receiving end as wellI was unable to meet the movers in Michigan so my mother met themShe said they were so nice and professionalThey were very careful to ensure all my property was off the truck and nothing was left behindI would strongly recommend this company

Initial Business Response /* (1000, 5, 2015/07/13) */
First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services
Delay at Pickup: We require that
customers are available for a day window for the arrival of the truck as its time of arrival is depending on many elements such as road, weather and mechanical conditions which are beyond our control
Packing: We regret that the packing was not to the customer's satisfactionThis will be addressed through the claims process
Delay at Delivery: Per our Estimate and Bill of Lading governing this move, we have up to business days from first available date to deliver the shipmentThe customer was picked up on 05/29/and they were delivered 06/06/This is well within the business days allowedAlthough we work very hard to meet our customer's requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable
Missing Items: If the customer would kindly provide us with a detailed list of items which they state were not delivered it would assist with our searchPlease be as detailed as possible giving color/approximate dimensions/ material/and if you do have the make and model of the item(s) that would also be helpfulWe certainly will continue to keep our eyes open to try to locate these items
In the meantime, we encourage our customer to continue the claims processSince this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claimWe regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims processFor further assistance with filing claims the customer may contact CSI directly at XXX-XXX-XXXX or via email at ***@CSIPros.org Please provide Claim ID # XXXXX when contacting CSI
We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In light of the lengthy response provided by the businessI will address each point separately quoting the original response of the text in parentheticals
(First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services.) I am more than not satisfied and it does not seem the business in any way cares about that factor
(Delay at Pickup: We require that customers are available for a day window for the arrival of the truck as its time of arrival is depending on many elements such as road, weather and mechanical conditions which are beyond our control.) This is not the first time I have made an interstate move and I had specifically asked for advance noticeThe handling of this aspect of the move was something short of a C-
(Packing: We regret that the packing was not to the customer's satisfactionThis will be addressed through the claims process.) Items showed up smelling bad, with foreign substances on themI paid for full packing service and this aspect of the job was below F if possiblePacking should not be a part of the claims process rather a part of the contractual services you providedDamage, loss etcmaybe a part of the claims but your inability to pack the goods for which you got paid seems like a breach of the contract itself
(Delay at Delivery: Per our Estimate and Bill of Lading governing this move, we have up to business days from first available date to deliver the shipmentThe customer was picked up on 05/29/and they were delivered 06/06/This is well within the business days allowedAlthough we work very hard to meet our customer's requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable.) I had specifically asked for a particular day and was told by the salesperson *** that this would not be a problem at all
(Missing Items: If the customer would kindly provide us with a detailed list of items which they state were not delivered it would assist with our searchPlease be as detailed as possible giving color/approximate dimensions/ material/and if you do have the make and model of the item(s) that would also be helpfulWe certainly will continue to keep our eyes open to try to locate these items.) The information was provided almost immediately after the move to *** at the company who assured me that she would check with the dispatcher in charge
6.(In the meantime, we encourage our customer to continue the claims processSince this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claimWe regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims processFor further assistance with filing claims the customer may contact CSI directly at XXX-XXX-XXXX or via email at ***@CSIPros.org Please provide Claim ID # XXXXX when contacting CSI.) Just because a statute allows the company to take to settle a claim does not mean the company should take the full allotted timeI would guess that Revdex.com would agree with this position and rate businesses on the site accordingly, considering the fact that *** uses Revdex.com as a reference to garner business(See below)
You can also check out my company's references below and after that is a link to the DOT website where you can check on any company you are considering working withJust search there for my company *** *** *** *** and you will see that we have never had a single complaint filed against us in eight years in business
(We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter.) The regret in this instance is certainly one felt by your customerI have paid your company $for packing and moving a bedroom apartmentAs of July 16th, I have incurred the following expenses as a result of your company:
(a) A bed (broken by the delivery personHe told me the company would replace the part so not to worry)
(b) Storage bins (broken by the company)
(c) Steam Iron (replaced since it was lost in the move)
On top of that I am still missing a DJ lightAll in all I have spent over $for these purchases and am out a light worth around $I am sure my claim will be settled for far less than that
On a side note, a company that really feels bad about the service they provided a customer may opt to contact that customer directly to fix the issueThat would be something a better business would do
Final Business Response /* (4000, 9, 2015/07/23) */
1) If we did not care we would not bother with encouraging the customer to file a claimWe would not provide responses to their complaintsWe would call off the search for their items and let them make their own way through the claims processMoving companies are entitled to handle their own claims, but we want them analyzed fair and unbiased; which is why we outsource the claims to CSIAny compensation determined to be due is still coming from usSo, for the customer to say we do not care is a very incorrect perception of this whole situation
2) We cannot predict the circumstances of each move until we arrive for the pickupMany times the requirements for each move differ and we must make the applicable accommodations to provide these unplanned servicesThis can mean more work, unexpected delaysWe do call our customers the first opportunity we are able to and advise of a closer time for the arrival of the truck
3) We have reported this customer's complaints (about the packing, the missing items, delays) to management and they have addressed directly with the crew who performed the moveWe are in communication with CSI concerning this customer's claimed inconveniencesFurther, we appreciate the customer bringing this matter to our attention so we can make any internal changes necessary to avoid any future complaints of these matters
4) The customer's claim is in line to be reviewed in the order it was receivedWhen the customer's claim is at the front of the line a professional adjuster will review the customer's claim in detail and give their claim the same attention that they are providing right now to the other claimsWe appreciate the customer's patience
We regret that the customer felt the need to continue their complaint with the Revdex.comWe trust that the above explanation enables them to better understand our position on these matters

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services The customer’s items are not being held hostage. Per our Estimate and Bill of
Lading governing this move, we have up to business days from our first available date to deliver the shipment. Although we work very hard to meet our customer’s requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable We loaded a truck and gave the driver the schedule for their route. Unfortunately, the truck, while in the middle of the route, was stopped and the DOT forced the movers to unload until the truck was at a more acceptable weight. We were overweight due to more than one customer who ended up taking additional items which were not advised to our estimator for the estimate. We plan for 10% increase in the size of each shipment, but this was much moreAt this point, we just need to incorporate the pickup and delivery of the 2nd part of the customer’s shipment So, as described above, there is no hostage situation. We are working on the facilitation of a complete delivery for the customerWe would like to thank the customer in advance for their patience during this unexpected matter. We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

The guys from the company picked up my stuff from Evanston IL on Aug and my stuff was to move to Houston, TXAt the outset, their intent was the make sure the original estimate that was shared is much lower, they added some cubic feet of additional cargo, the additional cost for which was around $I received another call yesterday that they will be delivering my things in a feet long trailer and if it can't get through to my place, I will be charged extra for itIn addition, I was informed they will only accept the balance payment in cash, when I said I can't pay cash - the curt response was that I have days to arrange cashThis was never the deal - originally the cost of the move was supposed to be paid by my company, and my company only makes check payments - now I am on the hook for paying some $in cash to these guysWill never recommend these guys to anyone for long distance move

I moved to California from Illinois last week and thanks to AAVL moving companyThey ensured a perfect move without any stress and they were well within my budgetThe movers are skilled, efficient, fast and friendlyI do appreciate their out of the box thinking ability I am grateful to these movers and I recommend them to all of my friends

I'd like to give stars, but at least the furniture got to the destinationWhere to begin? Arranging a delivery date with the sub contractor was very difficultAfter we were told it would take up to days to get there, the subcontractor called to deliver it before we arrived in the destinationWe explained that it is a building that has specific dates and times for deliveriesTo make a long story short, the subcontractor said he could not deliver any of the days we requested, even though he was in the general areaFinally he said for an additional $he couldWhen the furniture finally was delivered, a wall unit was broken, a ladder was missing, and the largest box of items and clothes was also missingAfter going through an insurance claim process, the claim was denied, even though it was for minimal value
STAY AWAY FROM ALL AROUND !!!!!

All Around Vanlines was very responsive, organized and helpfulThey promptly rescheduled my move when I realized I had a scheduling conflict, these guys are great; efficient, just plain nice & friendly guysThey are very professional and organizedThey made my move easy, fast, and painlessNo hidden chargesThey were great and if I would have to move again, I would definitely call them again

Excellent serviceMost of the sales staff iare polite and helpful, except one personAlthough once they have got your business, it is very difficult to contact anyone to find out the status of your shipmentThe despatch person either never answers the phone or is very rude
The pickup and delivery team members are very polite, professional and courteous
Overall I had a good experience !'