My Chicago Moving DBA All Around Van Lines

I had a terrible experience using their service,

- The movers who came to our house were extremely rude to us, used profanity and kept talking among themselves in Spanish. They even swore at my Building manager who asked them not to keep the main door open for long. My building manager could understand Spanish. He came up to us and asked us why we are using such unprofessional people for moving services, we felt really bad.

- Secondly, they unnecessarily used wardrobe boxes to pack stuffs which could have been easily packed with smaller boxes. We realized later that they charges for those boxes are really high and they refused to unpack and repack in smaller boxes. We paid about $600 more than the quoted price.

- After my things were picked up, they did not give any information about my delivery for more than 3 weeks and they delivered my stuffs only on 18th Business Day from pick up date, there was no apology for the delay and they charged full amount. They dismantled my television during pickup, they refused to set it back on delivery.

I completely regret using their service, I will not recommend their service to anyone.

Initial Business Response /* (1000, 5, 2015/09/01) */
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
We have contacted CSI our claims service provider...

to initiate a claim file for the customer and allow them to file a proper claim as required by law. The customer was sent login information in order to file a claim online. The customer was assigned a unique claim id # of XXXXX. The customer is in the process of filing her claim. Federal law allows up to 120 days from the date she filed her claim for a determination to be made. For further assistance with filing claim the customer may contact CSI directly at XXX-XXX-XXXX or via email at [redacted]@CSIPros.org.
We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter.

Relocation can be such a stressful thing, but All Around Van Lines made it trouble-free and quite easy. Their service was so good that I’ve decided that I’ll never move again without All Around Van Lines. Five guys showed up early in the morning and ready to go. They wrapped all my belongings and taped all those stuff that might need it. They charged me hourly, so I wasn't sure if they would take their time, but they were really efficient and careful with all my belongings. I was surprised to know that they weren’t any extra or hidden fees - straight forward rate per hour. I gave these guys a good tip, but even with that, it was worth the money because they made me move look like a walk in the park. I highly recommend them to anyone doing move irrespective of the distance.

All Around Van Lines is a very good company. I used them recently and got a very affordable and timely move by their movers. I liked their wide range of options to choose offered by their sales team and I do feel that they charge quite reasonable and from my own experience I can say that they do deliver one of the best possible services. I am very happy with All Around Van Lines.

I used All Around Van Lines in the mid December to move from Chicago, Illinois to Bedford, New Hampshire. I have nothing but great things to say about the service and professionalism I experienced with the company. The team was punctual, courteous and professional the entire time and made sure I was completely satisfied with the handling and arrangement of my things. I HIGHLY recommend these guys and will certainly be using them again if I ever have to move.

I was getting prepared to finally leave my hometown for a change and Pennsylvania was my new home. Finding movers who you actually can trust is so hard with so many companies out there so, I spoke with All Around Van Lines after a family friend gave me their number and I must say it was the best thing that has happen since I have decided to move. From the moment I spoke to their sales rep. Mike on the phone and the actual day of pick up. Everything went so smooth and stress-free. Everything that was explained to me was actually done for me and the team was amazing. The movers at the other were also very friendly and got everything done very fast. Nothing got broken or damaged. There were no scratches or dents. I had some books that I really wanted to be taken care of and I can tell you that they did it, great service. I even saved some money because of their great quote. If I would have to move again, I would definitely call them again.

All Around Van Lines really earned my respect given the way they handled my last move. Their quote wasn’t the lowest. But the guy on the phone explained exactly where my money was going. They could have easily lower their prices and send inefficient movers. But their movers provided great value for my money. They were excellently trained and very skilled. I got the proof when all my belongings were delivered without any damages. I couldn’t believe how reliable they turned out to be.

I heard a lot about All Around Van Lines from my colleague. So, I took their number from him and called for a quote. The sales rep Nina offered me the best possible price and booked my move according to my preferred date. Their movers showed up on time at the moving day, wrapped and boxed everything and completed the move within the allotted time. I checked the inventory and did not find anything missing or broken. In other words, they were able to fulfill all my demands and that too within a very moderate amount.

They lost two of my boxes during a move, and have been ignoring my calls, voicemails, and emails for over two weeks.

Initial Business Response /* (1000, 5, 2015/08/19) */
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
Behavior of Crew at Pickup: We regret the...

customer had to sustain such unacceptable behavior of our foreman and/or crew. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management directly with the people who were involved. We give mandatory drug tests for our movers before hiring and then randomly at our discretion after that; we had no inclination about any issues before. Should one fail a test, they will be immediately relieved from their position. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.
Not Enough Space In Truck: The customer provided an inventory list consisting of 85 pieces to be packed and shipped which was estimated to be approximately 500 cubic feet/3500 lbs. Upon arrival to the origin the customer requested that we pack and ship 152 pieces. This is almost double the amount of items which we had planned on. Therefore, even with allowing for a 10-20% increase in space (room for error) for the original inventory we would have had enough space for the customer's shipment. However, we were not planning on the shipment almost doubling.
Increase in the price of the Move: The reason for the increase in the price is due to the increase in the inventory resulting in requiring additional services and additional volume to ship the items. In addition the customer required packing services which resulted in $180 additional.
Delay at pickup: As stated above, we were not planning on having to accommodate such an increase in volume. We had to re-route and schedule to get space available on a truck and it was after there were other moves on that day. We apologize that it was late. Although we work very hard to meet our customer's requested pick-up and delivery dates/times, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable.
No communication: We have also discussed the customer's complaint of lack of communication. We have hired an additional customer service representative available 9am CST to 4 pm CST. We regret that we did not have this assistance earlier. However, if we can assist the customer from now on please, we want them to know we are here for them.
Weight Tickets: We have provided the customers with the weight tickets for the move.
We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law. The customer was registered based on our instructions to do so and assigned a unique claim id # XXXXX. We recommend that the customer not file their claim until they have been delivered and have unpacked their items as Federal Law only allows one claim per move. Should they file now and then unpack a broken item in a box later, they could not add the item. We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process. We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When we first called to speak with the company about hiring them for our move, we stayed we were not acked completely yet, so the inventory would be increasing. There was no additional furniture added to that inventory list, just boxes. Also, when the crew arrived to our house that day,they did not know our contract was based on weight, they thought it was based on space. THAT is why they didn't have enough room. We were told our inventory list didn't matter because it was weight. Our inventory increasing is irrelevant. WE, the customers had to tell the crew we had a non binding weight contract and the truck was supposed to be weighed. We had to sit there for over an hour while they went to weigh the truck. That, again, had nothing to do with the inventory. Also, we have signed documents that say our packing material cost was $80, this company altered the signed document by adding a '1' in front of the '80'. I have the original document to prove that. We called and left numerous voicemail with multiple people in the company for almost 2 weeks and NEVER got a call back. After they received my Revdex.com complaint, the manager finally picked up and told me he, "was about to call me back". This companys lack of people in the customer service department had NOTHING to do with manager not calling me after I left multiple voice mails on his voice mail over almost 2 weeks time. Their lack of respect for their customers was appalling and what's even worse is that they feel I'm too ignorant to see that they altered documents I already signed. How could I have $100 extra I'm packing supplies AFTER my truck was already packed and my things taken away? They are liars and minipulators. We called and requested a re-weigh of our things once the driver called to say they'd be here the next morning. No answer from them as usual so we left a voicemail and sent an email explaining our request and the urgancy for a response since our truck would be arriving. No one called us until later the next afternoon. We told them the truck has already left, we explained our displeasure and we were cut off by the person on the phone and they said, well, looks like you got everything from us. We will bill you whats owed. Bye.
We havent heard from them again. There are so many complaints I have with this company, but right now, I can say that I do not accept this response because thet have not been truthful.
Final Business Response /* (4000, 9, 2015/08/28) */
As explained before, the customer had a BINDING estimate which does NOT require it be based upon the weight tickets. It was now a non-binding estimate as they suggest. Further, we explained how the movers convert weight to cu ft and vice versa. If it looked to take additional volume in the truck then they estimated the dimensions and converted to weight.
The customer can address their complaints about lack of communication, and the charges for the move. CSI is a 3rd party company who will request documents from both the customer and the carrier. If there are discrepancies they will find them during their investigation. Should there actually be any overcharge CSI will advise us and we will refund the customer directly. Again, we want our customers satisfied and never to feel like they were treated poorly. We initiated the claim file for the customer and they were assigned a unique claim id # XXXXX. Once the customers file their claim federal law allows up to 120 days from that date for us to have a determination for the customers.
We regret that the customer felt the need to continue their complaint. We trust that the above explanation enables them to better understand our position on these matters.

Initial Business Response /* (1000, 6, 2015/09/01) */
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
Delay at Delivery: The customer was asked what...

the date will be the first available date they will be ready for delivery. The customer stated 07/18/15. From that date we have up to 21 business days to attempt the delivery of the shipment. We will not guarantee a date for delivery unless a dedicated truck was requested and paid for. We must take into consideration road conditions, weather, and mechanical issues that can affect truck routes. Everything that was agreed upon is in writing and it is the customer's responsibility to verify all their needs are included in the original estimate.
August 10th was the 16th business day and still within the allowed timeframe for the delivery.
If the customer still feels that they were dissatisfied with any part of their move they can file a claim with CSI. We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law. The customer was sent login information in order to file a claim online and up to date no claim has been received. The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulations. For further assistance with filing claim the customer may contact CSI directly at [redacted] or via email at [redacted]@CSIPros.org. Please provide Claim ID # [redacted] when contacting CSI.
We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter.

First, we would like to apologize for any inconvenience that the customer may have experienced.  It is never our intention for our customers to be less than satisfied with our services.   The customer was asked what the date will be the first available date they will be...

ready for delivery.  From that date, we have up to 21 business days to attempt the delivery of the shipment. We aim to deliver the customers’ shipments within a much shorter amount of time, but sometimes it is not always an option which makes the logistics of the moving industry complicated and unpredictable. We will not guarantee a date for delivery unless a dedicated truck was requested and paid for. We must take into consideration road conditions, weather, and mechanical issues that can affect truck routes.   Further, we do compensate a predetermined amount per day for every day we are legitimately delayed.  We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law.  The customer was sent login [redacted]rmation in order to file a claim online and up to date no claim has been received.  The claim login [redacted]rmation sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint.  All the above can and must be compensated through the claims process as required by federal regulations. Once the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by law.    For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted].org.  Please provide Claim ID [redacted] when contacting [redacted].

This was by far the worst moving experience my wife and I have ever had. Do not use All Around Van Lines. The movers did not try to make the primary move date, missed the secondary date, and arrived three days late to the move. We had to move our plane tickets costing us over $600. We had the full packing service, but they company only sent two movers/packers to pack up a 3 bedroom townhouse. The packing and loading took over 12 hours. The movers first showed up with a truck that was completely full, had to return with a different truck that was too small to fit all our items, and then needed to return the next day to finish packing our items. The whole experience took 4 days longer than planned. Also, beware of the delivery window. It can take up to one month after your first available delivery date for your items to arrive on long-distance moves. Stay away from All Around Van Lines.

I had a very pleasant experience with All Around van Lines. The sales person Jason and Mike helped me prepare for my move. They answered all my questions and got back to me quickly whenever I had a question. I was going to use the pods but the cost was approximately the same and I wanted to work with a company that was involved with the entire process. If I used the pods I would have needed to hire a local moving company on each end and I didn't want to get into that trouble. Hence, I hired All Around Van Lines and I was so relieved when the movers arrived on time with necessary equipment and were very pleasant and professional. They had a very organized logical process for packing and loading the truck. They explained everything so I would know what to expect on the receiving end as well. I was unable to meet the movers in Michigan so my mother met them. She said they were so nice and professional. They were very careful to ensure all my property was off the truck and nothing was left behind. I would strongly recommend this company.