My Eye Doctor

Our new optometrist, Dr. Dar Lenarcik is top notch! He and his staff offer excellent care and are easy to access being inside Masonville Mall. Both my husband and I started using his service when we moved to the area and we could not be happier. He has a wonderful sense of humour too! Don't hesitate to see him if you live in the area.

I just contacted the Williamsburg location for the 3rd time because the manager Michael did not call me back in reference to my prescription which is their error only to be told that he is gone for the day but still offered me free sunglasses for the inconvenience. I told the young lady Alisa I can't do anything with nonprescription sunglasses. I would like to pick up my frames and get a refund only to be told she has to contact another manager name Bill at the Denbigh location to authorize a refund which could take one to two weeks, but I could come in and pick up my frames the same frames that was supposed to be sent somewhere else. This is very poor service. I only can hope to get my money back and my frames.

This Was Williamsburg, Va store.

Had appointment needed new glasses, I took my own frames in and was told 7 to 10 days. I received phone call 3 weeks later said there would be a delay because the frames were not received to the consumer who do the glasses. It was supposedly sent again but I received another call the following week to say there is still a delay because of an error but would be compensate with a pair of sunglasses per manager request. I called the store back to inquire about it a young lady answered the phone very unprofessional with Hello as if she was home, I had to ask is this My Eye Doctor then she started with the more professional voice. I explained to her what was going on with my order and she looked my order up to tell me the same thing so I ask to speak to the manager and was told that he was busy and would call me back. I was told his name is Michael I waited 2 hours and called back only to be told the same thing. I'm still waiting on Michael to call me back. I believe they have lost or misplaced my frames and is very dissatisfied and will be heading to the store soon to get a refund and hopefully my frames that I trusted them with.

The clinic double booked an appointment for which I waited 2 months for, for them to call me 1 week prior to the appointment and say they can't see me due to their mistake and I would have to wait another 2 months! UNACCEPTABLE! Going elsewhere where they care about their patients.

Very expensive pair of glasses rimless bushings failed in a week. Instead of replacing the bushings and reattaching the ear piece they replaced the entire pair of glasses needlessly using the replacement warranty. Again within a week of purchase.

Call my location on two occasions. No answer, forwarded to an auto attendant. Message "you know you can check on your order online?" It was a fiasco! After figuring out how to register, not just "look at the top right hand corner of the website" as the message states, but had to search, not user friendly. Second, finally got to register, and waited for a "confirmation code" that was texted to my phone, three tries, text never came. Tomorrow I'll call, and hopefully someone will answer the phone. I don't have much faith that will happen. Won't use them again.

Awful since becoming My EYE Doctor. . Staff is worthless, rude. Lies!
Got glasses, I live 1/2 hr away and work full time. Came in wrong. Scheduling , office hrs.. appt for recheck.. became a month or so later. Came in again wrong, prescription backwards. Again, scheduling, hrs,.. another month or so. I paid $300 and no glasses Of use! Finally I mailed back and asked for a refund. So disgusted with how it was all handled. Wouldn’t refund. I filed dispute with Discover. Drs office didn’t respond so I was charged. So wrong. I have emails showing I tried to rectify situation. I paid and never had glasses. Still don’t. I just went to office again. Had recheck, wanted to fix issue, nope. They wanted to charge me more money. Said it has been too long. Um yeah, I’ve tried. You screwed up twice. I work. Again asked for refund, I’m going elsewhere! To which I was told nope. Here’s your wrong glasses. Absolutely awful experience! I will tell everyone about this. Do not go there! I just want my $300! Keep your wrong glasses!

Had an appointment at 2:20 Feb 10th arrived at 2:pm and was told Dr Audrey Lyons was out and no other doctor were there. Receptionist tried to say they left me a voicemail mail but I have an I Phone which transcribes all voice mails and tho only one was confirming my appointment the day before. Then she tried to deny that and that she ever spoke to me. Unapologetic, rude and tried to put all the blame back on the patient. My call log proves the only call I received was to confirm the appointment. No call was received or made to reschedule. I said never mind I will find someone else. Had the receptionist shown the least bit concern and tried to turn their incompetence back on me, offer to reschedule. Things may have been different. Poor customer service and highly unprofessional. Will never trust my eyesight to this crackerjack operation.

I have been going to Dr Timko for many years and he recently sold his practice to My Eye Doctor. On my visit I needed need glasses. I picked out frames and order regular and sun glasses. The regular glasses came in but they were unable to do the sunglasses with the frames I chose. I did not see any others that I liked so asked for a refund for the sunglasses. They refused and only offered me credit or I would have to talk to a manager, who was not in that day. I asked to have the manager call me and the attendant said one would call me.
After two weeks no one called so I visited Dr Timko on a followup visit. I explained my problem and he had me wait in the waiting room while he found a manager. After a while another attendant came out and said a manager would call me later that date. It has been a week now and no call.
Would recommend you think twice before using them.

I visited my eye doctor at 1960 Randolph Rd. in Charlotte, NC. for the first time and had a great experience with Dr. Gaskins and the staff. Professional staff great conversation and most of all a wonderful experience with Pam. Pam has great customer experience, explained my options...I highly recommend this place. I will be returning in the years to come!

I have been going to Dr. Scott Saunders for about 35 years or more.
He is very professional - he even found the herpes in my eye and the torn retina.
Cindi and Theresa were uplifting and helpful - it is a pleasure to go there.
I do not necessarily like the lenses from your particular lab - they scratch too, too easily.
Thanks for a good appointment with fun and informative help from all.

Susan J. DiCara
Winsted, CT
860-3797879

STAFF ARE RUDE AND UNPROFESSIONAL AND LIERS

Just picked up our glasses from the one on Highlands Drive, Litiz Pa and was very happy with the whole experience. Everyone was very helpful and polite, went out of their way. Prices weren't bad, paid more for crappy glasses at vision works and they were more expensive and the help not so friendly. I normally don't like to write reviews but I have to give credit where credit is due and I am can be difficult at times but they made our experience such a pleasant & enjoyable one that we will be going back.

I have a daughter with special needs that needs special glasses. The brand her eye doctor gave me could be found no where in stock. Someone referred me to MyEyeDr and said they had a huge selection of glasses. I called them and spoke with a gentleman who said they don't carry a lot of what I was looking for in stock but that they had access to get them if they didn't have them. When I arrived I sat down with Erin. I told her about the glasses and it was like it went in one ear and out the other...like she didn't want to be bothered in going through extra steps for what I needed. She kept pointing me to another brand and assured me they were comparable. I kept asking her about the other brand and she still kept pushing me for the ones she had. I did not like the color - expressed such for her to respond that basically that was my option - WITHOUT even checking online for the brand I initially came for! She was combative when I asked her to review the charges of my glasses with me - acting like she gave me a great discount. She rushed to get payment - and out of desperation and being fed up with trying to find what my daughter needed anyway - I gave her the payment information. My daughter, who is autistic, was starting to have a meltdown...I got the receipt and left before it got ugly. I got home to review the bill - to the tune of $561! Where is my discount? She was misleading when she was quoting me - had she generated the invoice and went over the charges I would've questioned it. She also made lots of mistakes as she was processing this order...having to go back and fix things in the system, constantly correcting herself out loud. I was losing confidence quickly in her capability however autism doesn't allow for patience and extra time...I had to leave. The glasses come with straps however when I picked up the glasses there were no straps! Called her about it and she acted really dingy - said she'd call the mftr and call me back with status. No call back. I feel severely overcharged for these glasses and I feel I walked out of there with a product I wasn't really on board with - being made to feel that was all I have to choose from when I know differently and was told differently by another member of staff. I would not recommend this place. I'm a single mom raising two girls on the spectrum alone and I can ill afford $561 for a pair of glasses. Went to pick up straps and I was advised she was no longer there. That's nice...she robbed me of proper customer service - charged me outrageous price and now she's gone. What a hassle and a joke this experience was. There's more to it - just can't remember all the glitches in details.

I went there for the 1st time post private equity ownership in 2021 and had a bad experience. They overcharged me for my glasses and did not inform me about it. Only did I find out when I reviewed my insurance claim, and then I had to reach out to "Corporate" to request a refund which took much too long to receive. Ironically the same thing happened to my wife. I thought that maybe these were honest mistakes, so I gave them another chance in April 2022. Needless to say, they screwed things up again. If you are looking for a place that provides their customers good service, don't go here. If you are fine with a dysfunctional operation, then this is your place. I can only speculate that the private equity owners are demanding more profit and fewer costs but whatever the reason for the disorganization, I want no part of it after my bad experiences. One star is too lenient!

My family has been in over past couple months for exams and glasses at Stantonsburg Rd. location in Greenville, NC. Great experience from start to finish. The same Tech helped us(nice to see same kindly face year after year), in and out with Dr., and over to optical where we were greeted with smiles and lots of help. I needed an appt. for my brother, sooner rather than later, despite schedule being booked up, Cecilia, the manager, took upon herself and called me with a cancellation on a date needed days later and we went. Little things that go a long ways with patients. Then helped us find best deal ordering glasses. Thank you all for your help and caring.
MK

My compliment to Rueben and the staff in Lake Wales FL MyEyeDr.
I took rather loose glasses to them after an accident, and he made them like new, while I waited just a short time. These were prescription glasses that I had bought from them within the past 18 months. I am so pleased with their professional and quick service, and I can see like new again. Thanks! Stewart

I wanted to commend the GM, the staff, and Dr. McCoy at the Poinciana Florida My Eye Dr location. The service as quick, concise, and the help we received in choosing our glasses and lenses was excellent. All options for lenses were explained in detail; anti-glare, transitions, progressives, sun glasses, etc. It was truly informative and excellent. The GM spent time discussing all details, etc. The doctor explained issues and was thorough and easy to talk with. Despite the holidays, the glasses came timely and were the best I have ever had. I am 71 now and do a lot of close work, so I needed a pair that would be better than readers. Thank you so very much for the service, attention to detail, selection, and price. We will certainly visit you for future needs!

Very unprofessional. Every time we go in they put high pressure to purchase new glasses or services we neither need nor want. Fortunately there are 9 other options where I live and our future appointments will be elsewhere. They need to focus on professional care and not high pressure sales. If you have trouble saying no - don't go to MyEyedoctor