My Eye Dr

Could you please send the original complaintThank youTell us why here

We have called twice and left voicemails for our patient She has not responded I've called her again just now We have a pair of glasses for her to pickupIn the voicemail we've apologized for the poor service We've asked for her to contact us back so that we can help her and ensure that we fix things and make up for our failings We have also offered a free pair of glasses as well We have expressed that the phone interaction was not at all representative of how MyEyeDr operates The message also states that she may contact the GM, Chris Y [redacted] , in the event of any issues and he will personally handle them for her.Again, we deeply apologize for all the inconvenience that our patient encounteredPlease let us know if the patient can reach out to us so this can be resolved

We truly apologize that there was an issue with scheduling appointments It is not our practice to discriminate against anyone and we will contact the patient immediately to resolve this concern

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I never came to that agreement with anyone at the establishment, I had not only one but managers contact me in reference towards my review on the [redacted] locationjennifer and I agreed to have her refund me my payment to beginf with, a week later a manager at the Gastonia location conacted me and I explained the issue with her where with in that month I had no glasses no other solution was ever offered to mei even asked if I could get contacts and I was told by the manager who was over the [redacted] location before jennifer did that I has to take a test to get contacts, which is a bold face lieall I had to do is pay to have the fitting done to get contactswhile I explained this to the gastonia manager she told me that they would order a back up pair of glasses for me at no charge to me also never stated that would void my refundnow moving foward when I picked up my corrected glasses I made the rep aware of the glasses promised and he was rude about it stating that a manager had to approve iti had to tell him to review my account and see the notes for the pair of glasses promisedhe checked and said pick a frame out mind you the display cases are locked and he walked away without even assisting me , so I picked out a frame from the only case openthis no longer is about the mistake of my prescription but the lack of communication and professionalism by the staffnot only are they rude, they are disrespectful to customersnow lets add the lack of communication by the corporate location the customer service rep Nory assisted me as much as he could by emailing the regional and distric managers for the area hoping they would reach out to me and that never happendedi called back to customer service multiple times without a response and left a voicemail and also never recived a call backive never had an issue with any other establishment getting my prescription correct, how did you fail to get them correct the same time and them blame me for ithow does that make sense.Regards, [redacted]

The glasses were reordered on February 27th and the estimated time of delivery is March 13th at the latest

We provided [redacted] with multiple reproductions of the eyeglasses and follexaminations While we regret that [redacted] was unwilling to explore any of the options we provided in an effort to resolve her concerns, we cannot provide a refund for the prescription materials Even though we could not meet her expectation for a direct refund, we did offer to provide a store credit for the value of the eyeglasses that did not meet her expectations

Dear [redacted] :This letter is in response to the above referenced Case # involving [redacted] on behalf of customer [redacted] and her complaint regarding our Germantown, MD office on [redacted] ***.In reviewing [redacted] ***’ invoice, it appears that we initially assessed a cost of $for the eyeglassesUpon receiving a call, our associates modified the order to remove the anti-reflective coating and adjusted the credit card transaction from $to $65.00; I have included this documentation in the delivery of this response.We received a call from [redacted] on December regarding the incorrect cost we assessedEven though our records indicated that we had adjusted the transaction accurately on October 10, we agreed to facilitate a refund of $45,to a [redacted] credit card on December

In reviewing the patient's record I did see the transactions for the eye exam co-payment was $10, the retinal photos were $and the lenses co-payment was $When the new frame was selected there was a $differenceThe location did write the $offWe do not refund for any professional services because they have been provided to the patientWe felt it was in the best interest of the patient to not charge the $On behalf of MyEyeDr., as a company, we apologize for the lapse in service that he enduredIt is never our intent to inconvenience or frustrate our patientsI will share his message with the district manager and upper managementWe take our patient's feedback very seriously and will ensure that we deliver retraining so that every patient receives the appropriate service and care to meet their needs

May I please be provided with the patient's name and date of birth so that I may investigate this

I apologize that you have not received a reply from MyEyeDr. I have forwarded the complaint to our district manager for that particular region and asked her to investigate this. MyEyeDr. is committed to working in concert with the RevDex.com to ensure that any and all consumer concerns... receive a response and resolution. I will try to have resolution for you by Friday, November 24, 2017. Thank you so much.

In reviewing the patient's record, I determined that MyEyeDr. did make three pair of glasses. I apologize that our patient is still having concerns. We will be happy to provide a refund for the glasses if she would like to return them. After receipt of the eyewear, our corporate location will mail a... check to the patient. MyEyeDr. is committed to working in concert with the RevDex.com to ensure that any and all consumer concerns receive a response and resolution. The patient my contact me directly if there are any outstanding concerns by phone at [redacted] x [redacted] or via email at [email protected]. Tell us why here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: By saying you welcome all insurance, you are implying you accept all insuranceThis is obviously the way any reasonable person would interpret the statement Regards, [redacted] ***

Dear Revdex.com,My complaint #*** has been resolved I had also written to the company, My Eye Doctor, and notified them that I had submitted a complaint to the Revdex.comThey got back to me promptly and told me to return the goods to them and they would issue a refund to my credit
card which they have done.I am satisfied with the resolution of this complaint and would like it withdrawn Thank you for your quick and effective response.Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The information MyEyeDr relayed is not accurateI still have NOT received my glasses as promised. I was told initially that it would take days and that has passed several times
Regards,
*** ***

We will receive the sunglasses today (5/17). The office manager has also contacted *** *** to discuss compensation for the order delay. To that end, *** *** will receive a complimentary pair of eyeglasses

October 30, 2014Dear *** ***:This letter is in response to the above referenced Case # involving customer *** *** and her complaint regarding our Washington, DC office on Pennsylvania Avenue.Unfortunately, the office manager was unable to meet *** ***’s
expectation of a refund to her credit card as his credit card terminal is unable to process any transactions other than debit transactionsIn response, the office manager of our Pennsylvania Avenue location submitted a request to our corporate accounting department on October to produce a refund check for *** ***.Our accounting department produced the refund check and arranged delivery to *** ***'s home address on October Upon receipt of the Revdex.com's notification regarding *** ***'s request on October 30, I coordinated the stop payment of the refund check and contacted *** *** to receive her credit card information.I spoke with *** *** by telephone at 1:00pm on October 30, recorded her credit card information, and processed the refund transaction, *** *** received an electronic copy (via email) of the receipt reflecting the return of her payment at 1:31pm on October 30; she will receive the original receipt via US Postal Service delivery by November I believe this complaint has been resolved by providing *** *** with a refund of all payment via credit card.MyEyeCris committed to working in concert with the Revdex.com to ensure that any and all consumer concerns receive a response and resolutionIf I may be of any assistance regarding this matter please contact by phone at *** x *** or via email at ***@myeyedr.com.Pierre ECustomer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I did not ask for a retinal exam and I was not told that I was having one. I went for a $ eye exam; so, I need the $ 15.00. The company should give the $ back to *** because the service was not beneficial to meresulting in breach of contract. Then I could reuse the $ credit at a reputable placeIf they had done a proper exam, they would not have me go to another site to get another free exam. What kind of business would talk like this???? Why couldn't the other site use the same exam. Now, I think that the exam should be thrown out
Regards,
*** ***

The business has asked me to provide the patient's name. Here is the information: *** ***, Birthday: May 01, 2017 Thanks for all your help!!*** **

The terms of our extended warranty provide a one-time replacement of the frame or lenses. In reviewing the patient record, it appears that we did provide *** *** with a new frame when he returned to the office on February 20, 2016. While this reproduction was performed for the cost of
the warranty, it did redeem the warranty for the frame but the lens replacement via the warranty was available. The offer made by the district manager is the limit of what we may offer for warranty replacement. That said, I have spoken to the office manager and learned that *** *** did receive a refund for the cost of the eyeglasses he purchased in December via a credit card refund - $

We have facilitated replacement of the lenses as requested