My Eye Dr

The $15.00 cost was for the retinal evaluation (images of the inside of the patient's eye) and the $35.00 cost was for the eye examination.  While we regret that [redacted] was unsatisfied with the services, we cannot refund the cost of rendered services.  [redacted] could have received a new examination in any MyEyeDr. location without incurring any additional cost, but a rendered service is non-refundable.

The cost of [redacted]'s lenses was $65.00 and she received a refund for those materials.  The cost of her eye examination was $35.00 - we cannot refund this cost as it is a rendered service.  While we regret that [redacted] was not satisfied with the length of time needed to produce...

lenses, we did refund her (in full) for the materials; unfortunately, professional services are non-refundable.  That said, we are more than willing to provide [redacted] with new examination services, at no additional cost, in any MyEyeDr. location that she is willing to visit.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: By saying you welcome all insurance, you are implying you accept all insurance. This is obviously the way any reasonable person would interpret the statement.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted]I am rejecting this response because: I never came to that agreement with anyone at the establishment, I had not only one but 3 managers contact me in reference towards my review on the [redacted] location. jennifer and I agreed to have her refund me my payment to beginf with, a week later a manager at the Gastonia location conacted me and I explained the issue with her where with in that month I had no glasses no other solution was ever offered to me. I even asked if I could get contacts and I was told by the manager who was over the [redacted] location before jennifer did that I has to take a test to get contacts, which is a bold face lie. all I had to do is pay 50.00 to have the fitting done to get contacts. while I explained this to the gastonia manager she told me that they would order a back up pair of glasses for me at no charge to me also never stated that would void my refund. now moving foward when I picked up my corrected glasses I made the rep aware of the glasses promised and he was rude about it stating that a manager had to approve it. i had to tell him to review my account and see the notes for the pair of glasses promised. he checked and said pick a frame out mind you the display cases are locked and he walked away without even assisting me , so I picked out a frame from the only case open. this no longer is about the mistake of my prescription but the lack of communication and professionalism by the staff. not only are they rude, they are disrespectful to customers. now lets add the lack of communication by the corporate location the customer service rep Nory assisted me as much as he could by emailing the regional and distric managers for the area hoping they would reach out to me and that never happended. I called back to customer service multiple times without a response and left a voicemail and also never recived a call back. ive never had an issue with any other establishment getting my prescription correct, how did you fail to get them correct the same time and them blame me for it. how does that make sense.Regards,[redacted]

We truly apologize that there was an issue with scheduling appointments.  It is not our practice to discriminate against anyone and we will contact the patient immediately to resolve this concern.

We have called twice and left voicemails for our patient.  She has not responded.  I've called her again just now.  We have a pair of glasses for her to pickup. In the voicemail we've apologized for the poor service.  We've asked for her to contact us back so that we can...

help her and ensure that we fix things and make up for our failings.  We have also offered a free pair of glasses as well.  We have expressed that the phone interaction was not at all representative of how MyEyeDr operates.  The message also states that she may contact the GM, Chris Y[redacted], in the event of any issues and he will personally handle them for her.Again, we deeply apologize for all the inconvenience that our patient encountered. Please let us know if the patient can reach out to us so this can be resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted]:This letter is in response to the above referenced Case # involving consumer [redacted] her complaint regarding our Alexandria, VA office on Duke Street.In reviewing Ms. [redacted]’s patient record, it appears that she received assistance from the district manager, Maggie...

Yuen, once she had reached an impasse in working with Mo (the office manager). Following her conversation with Maggie, Ms. [redacted] visited our Springfield, VA office on April 16 and received a new examination. Based on the results of this new examination, our doctor modified the prescription and our opticians ordered new materials.The new eyeglasses were completed on April 28 but Ms. [redacted] has yet to return to the office to receive the new eyeglasses. While I regret the initial difficulties Ms. [redacted] encountered, I am confident that with the direct assistance of the district manager and a new examination in a different office, we have produced eyeglasses that will meet her needs. That said, Ms. [redacted] does need to visit the office so we may dispense and fit the eyeglasses to her.If I may be of any additional assistance regarding this matter please contact by phone at ###-###-#### or via email at [redacted].Regards, Pierre E[redacted]Customer Service Manager

Review: I got an eye exam with a contact lens fitting. I was unhappy with the sample contacts I was given and came back for followup appointments twice. After the second visit, the Doctor merely ordered an increase in strength for one contact lens. After the third visit, the Doctor refused to fit me for a different contact lens from the original sample, so he wrote an inaccurate prescription without a fitting. I was not provided with a prescription for contact lens that met my eye condition.Desired Settlement: I would like a contact lens fitting (from a different doctor) that results in a prescription for contact lens that addresses my eye condition.