My Fast PC, LLC

Hello [redacted] ,My name is Katie WI am a Customer Advocate here at My Fast PC and my goal is to resolved this for you as quickly as possibleI want to first apologize for any inconvenience that this may have caused youI have spent some time reviewing your account and this is what I have discovered.On January 26, we received a support ticket that contained your information needing computer assistanceAs part of our business process, we call these support tickets and explain our services and agreementsAccording to your account records, you purchased a full system clean at $Once you have agreed and given consent for us to work on your computer, it was transferred to a certified technician to resolveAt the end of clean, a technician contacted you and to review the work performed and resolution(s) for any issues that were notatedThis allows us to show what we have done and for our customers to ask any last questionsEach of our cleans come with a week warrantyWe understand that sometimes certain issues can reoccur for many different reasonsWe received your message stating you were upset at the clean and we reached out times and left voice mails without any responseUnfortunately, we are unable to remedy the issue without your consent and connection to the computerWe would love to set up a date to have one of our technicians resolve this for youPlease let us know when is the best time to reach youThank You

Hello ***, As stated in my previous response, we did not inform you that we were NetflixThe representatives you spoke with introduced themselves as My Fast PC and the document you signed allowing us to perform work on the computer before any clean was performed, also states our business and what you will be receiving Upon completion of your service, you signed the technician receipt stating you were satisfied with the work performedThere are different methods you can acquire our servicesAll these methods, require your permission or information input in order for our analysts and technician to contact youYour initial issue for enlisting our service was resolvedAs for the affiliation with Netflix, we did not state we were or part of NetflixI do apologize for the inconvenience and if you have further questions you can contact us 1- [redacted] .Thank You [redacted] *.Customer Service Manager

Hello Mr [redacted] ,I apologize for any inconvenience that we may have causedI have reviewed your account and have processed a refund due to your clear dissatisfaction of the productI did want to point out that we are not a fraudulent company and truly believe in the service we provideThis excellent service we provide our customers is reflected in our excellent ratings onlineI am unsure how your son verified we were fraudulent but we have independent and unbiased reviews that validate the total opposite of what we are being accused ofThe refund was processed today and will be reflected in your account withing 3- business daysWe hope this resolves your complaint and we wish you a great day.Thank YouCustomer Service

Hello [redacted] ,My name is [redacted] *and I will personally be working you to help you resolve thisUpon reviewing your account, I have verified you signed up for our Platinum Member Care on April 27, To ensure our customers satisfied with our service, we have the technician review the work that was performed and have our customers sign a tech receiptThis receipt was signed after the service was providedPrior to the complete computer clean, the agreement signed earlier that day stated the terms of the agreements and your day right of recession periodUnfortunately, the next contact with you was after that period and service was refused to assist with changing the homepage and your printerI would like to offer you a discount for the early termination feeIf you would like more information on this, you may contact me through my information below.Thank You [redacted] @myfastpc.com [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Thank you very much for your involvement in this issue The company was very forthcoming with its response also Thank you [redacted] ***

Complaint: [redacted] They requested my mother's name It is: [redacted] I am accepting their request for information, but it is just information, so does not yet resolve my complaint Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The business response stated they did not tell me they ARE associated with Netflix They did not, however, tell they are NOT associated with Netflix As my contact was with Netflix when their "pop up" came on my screen, it was understandable and logical that they are associated with Netflix My assumption was that they work in conjunction with Netflix to address technical problems Even though their communication has My Fast PC in print, there was absolutely nothing in print that stated they are not associated in any way with Netflix This extremely negative experience has proven that an ordinary consumer should NOT trust any company, and to be certain they are not being scammed or swindled, should seek legal advice before signing anything or agreeing to any serviceSincerely, [redacted] ***

Hello ***,My name is [redacted] *and I will be assisting you with this complaintI have analyzed your initial phone call with [redacted] and with our technician and both interactions the representatives presented themselves as an employee of My Fast PCAlso, the agreement you signed initially to allow us to access and service your computer stated our company name and informationAs stated in the phone call with ***, the service could take up to 2-hoursThis time frame is dependent on how many customers are ahead of you and the severity of your computerWe state that it could take up to this time according to past time completionsOn behalf of My Fast PC, we do apologize for the inconvenience this may have cause you and if you have further questions please feel free to contact usThank You [redacted] *Customer Service Manager [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Samuel S***

Hello ***,Thank you for providing that informationI have reviewed your grandmother's account and this is what I foundWe did not provide service to your grandmother's computerThe technician tried contacting her after she was sold and she did not answer the phone for over the course of two daysOur company responds to online requests for individuals seeking computer assistanceWe do not cold call any of our customersAll our invoices and website state who we clearly are and that we are an independent computer support company based in the United StatesWe do not have a contract to lock are customers in and all our cleanings come with a satisfaction guaranteedWe have no obligation to hold the payment your grandmother paidYou mentioned she has already contacted her bank to withdraw the payment, since she has decided to go through that route we cannot perform a refund because it is already in processHowever, if the bank directs you to contact us, please let me know and I can try to process a refund from our sideLet us know and if you have any questions or concerns I will be happy to answer anythingThank YouKatie W***Customer Advocate

Hello ***,I have reviewed your account and want to apologize for the inconvenience this has causedI first wanted to address your concern of how we retrieved your informationAll our customers needing computer softwasre assistance fill out a service request formAfter that form is submitted, one of our analysts contacts you per your requestWe did not state we were associated with LinkedIn on any calls with My Fast PCBefore any full system clean begins, we bring on to your screen an agreement that clearly states our company and contact informationAfter the clean was performed, there is a service receipt we have all our customer's sign if they are satisfied with our serviceThis receipt was also signedWe don't have requests for assistance after your initial clean on July 8, until July where you requested to cancelAt that time, the representative stated you were outside of your day right of recession period and there will be an early termination feeFor access to your computer, we can only access or assist you if you allow usThe company you chose to further assist you misinformed you and we are not a scamWe are a legitimate businessWe will not be able to refund you for the initial charges because the work was performed and signed that your were satisfiedHowever, we can waive the early termination fee and cancel your accountIf you agree to this, please respond and we will place those changes on your account.Thank YouEthline F.My Fast PC

Hello [redacted] , Unfortunately, we do not see any notes of further contact after the initial cleanThe refund was already handled by your bank through disputeIf you have further questions regarding your refund, your bank will be able to assist you furtherWe apologize your experience wasn't well with us and wish you the best.Thank YouMy Fast PC

Hello Eugene,I apologize you were unable to reach usAt the time of your sale, the analyst would have saved a copy of your receipt that contains our contact informationWe will be extending your warranty and a Customer Service rep will contact you to reconnect you with a technician. Thank
YouEthline F. Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the charge for $is refunded to my mother's credit card
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Susan,Can I have your father's name so I can review his account? Thank YouEthline FCustomer Service

Hello Janice, My name is Ethline F and I will be assisting you through this complaintI have reviewed the information on your mother's accountDue to not requesting your permission or your mother confirming we have your permission to access your computer, I will be issuing a full refundthe
website that was attached with your original message is a different company than oursIf you have any questions please feel to contact our Customer Service line. Thank YouEthline F

Hello Mr ***, My name is Ethline Fand I will be personally handling this account for youI have reviewed our incoming emails and fax and have no record of any letter addressed from your contact infoWe apologize we were not able to resolve this sooner with you due to us not receiving
thatWe apologize as well for the experience you have reportedThis is not within our company's practice or protocolThe last rest record on your account was a satisfaction receipt stating you were satisfied with the services receivedWe will be reviewing the calls you had with our representativeUnfortunately, if you have already contacted your credit card company regarding this charge, we will be unable to negotiate/release a refund directlyDepending on how your credit card company proceeds, will determine how this will be completedIf you have any additional questions, please feel free to contact us. Thank You

Hello ***,I received your issue this morning and we have been consistently working to identify the individual that attempted this callWe are verifying all our outbound calls made yesterday to see if they match your parent's phone numberUnfortunately, it is not within our company procedure
to call our current customer's to offer the services that they are already providedWe do send an email reminder of their Quarterly Clean but your parents clean is not due for another monthI sincerely apologize for the experience your parents hadI will be reporting our results shortly to youThank you *** **Customer Service Manager

Hello MrH***,I have reviewed your account and there was no report of slowness of your computer from our last contact with you We can extend your week warranty till the end of this week if you would like one of our technicians to assist youPlease contact our Customer Service line
at *** if you would like to take advantage of this. Thank YouEthline F.Customer Service