My Freedom Grocer

Subscribed to MFG from November 2016-February 2017, qualified for rewards each month and never received any cash backThere were no issues deducting the monthly subscription fee from account each month, and I have not heard anything about why I have not received cash back for those monthsTwice they told me to allow 4-business days for investigation, both times they didn't respond to either request I canceled right away, they do no pay out as they advertise Countless other subscribers experienced the same thing, several of them are my friends and they DID NOT receive their cash back rewards From what I thought was a great service, ended up in joining a scam

This mlm company offers to pay you 10% of your grocery purchases every month up to a certain amount ($100)For this, they charge a monthly fee based on the level you join at (my case $46.99/mo)They are not paying the cash back per their own agreement and per terms of their ONLY productThis has happened on multiple occasions in my caseSo I cancelled my subscription and asked for a FULL refund of ALL my monthly charges that were billed ($328.93)I have communicated via email with cust ser and Jeanette Lopez-Shur, Director of Customer ServiceI was told they were experiencing "unprecedented growth"....I suspect highly since I have ran an MLM before, that is not exactly the case...there are other factors where they cannot make the payouts owed
I also have simply asked for a full accounting of my account of what has been paid and what is owed me in cash backThey will not even produce this simple request

Mr. [redacted] has already received a refund via Chargeback through his bank. Per our policy, when a Chargeback is issued back to the company, the Affiliate (in this case also a Subscriber) are terminated in our database with no future charges to the closed account. We believe this matter is...

closed. Thank you,[redacted]

We have issued a refund in the amount the Subscriber was asking for $140.97. We have closed their account and consider the matter closed.
Check # [redacted] for $140.97 issued and mailed on 4/13/16.
 
Fred W[redacted], CEO

We have issued a refund in the amount the Subscriber was asking for $140.97. We have closed their account and consider the matter closed.Check # [redacted] for $140.97 issued and mailed on 4/13/16. Fred W[redacted], CEO

We have issued a refund in the amount the Subscriber was asking for $140.97. We have closed their account and consider the matter closed.
Check # [redacted] for $140.97 issued and mailed on 4/13/16.
 
Fred W[redacted], CEO