Sign in

My M&Ms Candies

Sharing is caring! Have something to share about My M&Ms Candies? Use RevDex to write a review
Reviews My M&Ms Candies

My M&Ms Candies Reviews (21)

Review: I ordered a personalized 2lb bag of candy with my kids face printed on the M & M's. When the order arrived it only had the clip art and messages on the candy. At checkout it showed the messages, clip art and also the Image of the kids so I proceeded with the order. The package arrived & NO images were printed even though I uploaded the image when placing my order. I called them right away, after holding for 25 min. I finally spoke with Johnny. He offered me a 7oz bag of replacements M & M's and said each M & M will have the face printed on it and then I can just mix the images with the 2 lb bag. I was fine with this resolution because he said there would be about 200 M & M's in the bag with the printed pictures on them. When the replacement arrived most were not printed at all. I counted only 15 Total out of 200! 95% were blank. I emailed about the problem and got an auto reply stating they would get back to me within 2 days. After 2 days and no reply I called and this time waited on hold for 37 mins. before speaking to [redacted]. I told him the issue and said I needed this to be resolved as this was a Valentines present. I told him I mixed the candy in the 2 lb bag per [redacted] instructions and you cannot even see any of the images since there are so very few of them. He talked to his supervisor [redacted] and she told him to tell me there is "nothing they can do" and they will not replace the candy. I told them this is a 2 lb bag for $60.00 and not my mistake and you cannot do anything about their mistake. He put me on hold again. Would not let me speak directly to the supervisor and came back and said all she is willing to do is give me 25% off a new order. WHAT??? Why would I spend more money on what they should of made right in the first place? This is not good customer service. I paid to have these made a special way and they messed that up for me. I want this replaced and made right. Worst customer service ever especially for a supervisor. V-Day tomorrow and no giftDesired Settlement: I want this company to replace what was ordered OR give me a $60.00 credit. I work in Customer Service and would never treat someone like that. They probably only pay $3.00 a bag to produce them and they would rather have a mad/unhappy customer vs. making this right. Shame on them.

Business

Response:

I apologize for this experience, this is not the service we strive to provide. MYMM's had some unfortunate website issues during the time of your order and we should have made it right immediately. I will take your feedback and work with my customer service team to ensure we learn from this and foster a culture that represents our brand and more importantly our customers. You will be hearing from us very soon, you will be fully credited and offered a new order the way it was intended at non charge of course. Please feel free to email me directly if you feel the issue has not been resolved to your satisfaction. Again I am very sorry for the less than quality experience you were provided.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have a place a personalized m&m's candies for a baby shower and it was time consuming. I got confirmation that they order was received and money was taken out of my account. 2 days later I get another email that they cancel the order with no esplaination. I had to call and find out why. I found that I didn't have money in my account but I have bank statement proof that it was taken out. I even explained it to the customer service, so they wanted to reorder and recharge my card. That I considered theft.Desired Settlement: either discount me for the improper email and requesting to take money out of my card again and place the same order no changes. I need this order for a baby shower quick

Business

Response:

I am very disappointed to

hear you've had a poor experience with MYM&M's, this is definitely not the

experience we strive to provide our customers at all.

I have looked into your account and I see that your order has been cancelled. I

have confirmed no payment was received and there are no pending charges. I

definitely understand your frustration as your original order number [redacted]

did have an authorization for the $ 84.54, this total includes a Gift Certificate in the amount of $50. Please see the

attachment highlighting the final payment was rejected. If your bank

claims to have a hold on these funds our customer service center can help you

by contacting your financial institution and explaining the order is

cancelled, however we would require a snapshot of your bank statement

authenticating that charges were in fact deducted.

Again I am very sorry for the poor customer experience you've endured and

we would love to be able to help you customize a great gift for your event.

Please contact us at [redacted]

Monday through Friday 9:00am to 5pm EST.

We appreciate

your business and thank you for choosing MYM&M’s.

Consumer

Response:

I am rejecting this response because: After speaking with my bank they said the first time you guys go the money, but then you tried again and that's when the bank had to lock you out as I have life lock and you can not keep trying to take money out if it was already taken the first time. Now that it's cleared up.. you can now charge my card.. Next time do not charge people 2x

Business

Response:

I apologize for your dissatisfaction, due to the fact that we are a customized product we do not bill until your order has shipped. However since the card authorization expires our system automatically will re-authorize. I am unclear as to why your bank claims we charged you twice. If you could provide me their contact info I would be happy to get in contact with them. An authorization will hold funds but it does not remove funds form your account an d you bank should be aware of this. Please let us know if you need any further assistance.

Consumer

Response:

I am rejecting this response because:

That what was told to me here is the contact # Customer Service:

Business

Response:

I have been informed my contact center manager has been in touch with you. she has advised that she spoke to your bank and all issues with and pending charges were resolved.Again we apologize for any inconvenience and thank you for choosing MYMM's. If there is anything else we can do for you please let us know, have a great day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you again

Review: Placed and order 12/14/15 which was guaranteed delivery for Christmas. Received an order confirmation but item never came. Called to inquire, on hold 2 hours, they said they would expedite the order. Order cam before Christmas but was incorrect. Called to complain, on hold another hour, they would re-make the order but could not send for Christmas. Never received the corrected order. Called again to inquire, they said they would expedite the corrected order. Received the new order, and it was incorrect again. Called to complain, again they said they would correct it, read it to me clearly over the phone, and it come incorrect for a third time! now it's well past new years and I still haven't received the correct itemDesired Settlement: Would like to receive my correct item and feel I should be compensated for my inconvenience and hours spent having to call only to keep getting sent the wrong item

Business

Response:

[redacted] I am very sorry for the troubles you have experienced with MYMM's customer service and products. This is the furthest from the experience we strive to provide to our consumers. Please know that I've escalated this issue to my customer service manager and we will be reaching out to you as soon as possible to offer you a reship as well as a full refund on your initial purchase. I will make sure we understand what happened and we will make the necessary corrective actions to improve our customer experience. We are very sorry we've disappointed you during the holiday season. Please feel free to reach out to me if you need further assistance, sincere apologies.[redacted]Consumer care Manager [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered personalized mms for a birthday party on Monday 16, 2015. I paid $29.99 for express shipping. Product was promised to have been here on 02/18/2015. It is now 02/19/2015 and there is still no product. I have called 3 times with no one to pick up my calls. I have tried looking up my order and it is saying my order does not exist. I have emailed twice with no response. Nor have I received even an email from the website acknowledging my order. The money has been taken out my account. I used 2 Groupons for the order and finished the order using [redacted]. I have received an email from [redacted] acknowledging my order but this is it. I'm frustrated.Desired Settlement: At minimum, I would like my money back of the $29.99 since my agreement upon receipt was not honored or acknowledged. If more can be given for time, being that I've had to step out of work. I spent an hour on the first phone call waiting. No one picked up.

Business

Response:

Hi [redacted] I am very sorry for your frustration with MYM&M's. We truly strive to add just a little more wow to a special day, and I am very disappointed that we failed to wow you. I am looking into your order and for an unknown reason it got "stuck" between web and production. I have sent your information to my IT department as well as my Customer Care team. At this time I can't explain exactly what happened aside from us failing to meet your expectations, the only thing I can promise you is that we will reach out to you to make it right. I can also assure you that we have not removed funds from [redacted] what you may have seen was an authorization which is just a pending hold on the funds until the order ships. Our billing process does not start until your order has shipped. I am so sorry for all of this, this is truly not the quality experience that we promise our customers. We will be in touch to make sure we have satisfied all your concerns or questions.

Thank You,

Brad B[redacted]

Consumer Care Manager

MARS RETAIL GROUP

MYMM's

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I no longer need nor do I want the product that was ordered to be shipped. The event is tomorrow and receiving product after is pointless. I'm stressing that the order is not processed and/or shipped. I will no longer attempt to do business with your company.

Regards,

Business

Response:

Thank you, You have not been charged anything and since you no longer wish to receive your order it will be cancelled immediately. We truly are sorry for the poor experience you've had with our business. Thank you for your feedback and we will be sure to use this as an opportunity to improve both customer service and the customer experience. Have a great day

Review: Placed an order online with My M&Ms. I was informed I had a coupon applied to order for $100. I've been a very loyal customer, so I thought it was a promotion. So I increased my order. My account was debited $19.93. Then, my account was debited $100 without my authorization. Spoke to "[redacted]" in customer service (contracted out) in TX and was told they would not refund my money. I did not authorize $119.93. She said it was a glitch in their system.Desired Settlement: Refund my money immediately.

Business

Response:

Dear [redacted], We are very sorry for your frustrating experience and we apologize for the confusion with your order for personalized candies. Please understand that this was a website issue and has since been fixed and this pricing will not be accurate for any future orders, I will be happy to honor the price you were originally quoted. We appreciate your loyalty and understanding we will apply the appropriate credit to you and reach out to ensure you are satisfied. Have a great day!Sincerely, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I find that, because M & Ms has opted to allow the hold on my account to expire instead of immediately refunding the money, I am forced to wait 5-7 days for reimbursement. I realize this is a combined problem with the [redacted] and [redacted]. A much better resolution could have been realized. I am at a loss as to how to recover my money ( that was taken illegally) more quickly. At this point, I am forced to accept their offer, reluctantly. I still feel they stole money that I did not authorize and my money should have been refunded immediately. I am not happy with this resolution.

Review: Order Date: 12/09/14

Order #: [redacted]

After taking great care to work through their on-line system to I placed a Christmas order for my disabled adult nephew.

The custom M&M's I ordered were not delivered. Instead a plain UN-customized extremely expensive bag of M&M's was delivered.

I spoke with their customer service department that initially blamed me for this error.

After speaking with a Supervisor she agreed to credit me for the full amount towards a replacement order and send me a confirmation e-mail of our discussion.

This e-mail never came! My account that I established when placing the order shows no credit. Subsequent follow up e-mails to them about this are being ignored.Desired Settlement: After all of this I no longer want a replacement order. I am looking for a complete refund of the $29.98

Business

Response:

On behalf of MYM&M's I would like to apologize for the negative experience you've had with us, we truly do want to make your event an extra special one and that is our goal. I am sorry we missed this opportunity and caused any frustration to you or to the intended recipient. I will authorize a full refund immediately and please let us know if there anything we can do in the future to add an extra special touch to your event please let us know, you can email me directly to make sure we get it right.Thank you for your feedback, we will use this as an opportunity to improve our service and overall customer experience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

[redacted], and find that this resolution is satisfactory to me.

Review: I placed an order for custom M&M candy on the mym&m website (order number [redacted] for $134.98) on June 5, 2015 for a 5lb bag of custom M&M's. I ordered the white and gold colored candy (with words and dates stamped on them). I just received my order today and was surprised to have received yellow and white candy. I quickly called My M&M's and was told by [redacted] that their 'gold' was really a mustard yellow color. That is not what I ordered. Had I known that I would not have ordered the gold. He quickly told me that because I had confirmed my order there was nothing he could do. I quickly explained that this is for a wedding and that I had no use for the yellow color and that I would like to return the package I received and order the candy in just white. He told me that he would be happy to place an order for me but that he could only give me 20% off. I told him that I did not order yellow and have no use for yellow. I want to return my order and get another order with just white. I then asked to speak with a manager. I was put on hold for 7 minutes and then when he came back I was just told that his 'manager' told him that all they could do was offer me a discount on a new order. This is unacceptable.Desired Settlement: I would like to return the M&M's that I received in the mis-labeled color and order the same exact product but in white (with the same lettering and dates).

Business

Response:

In response to Complaint ID #: [redacted] “[redacted]”We have made several attempts to contact and received no call back. This was a customer preference issue , she not happy witht the final colors that she chose. Still waiting to hear back.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The company states that they have tried several times to contact me. I have yet to hear from the company. Please have them contact me directly at ###-###-#### or at my email address.

Regards,

Business

Response:

Dear [redacted], Thank you for the contact number, we will reach out ASAP to address your concerns. I apologize for the delay and the less than amazing experience you have had with MYMM's.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order for customized M&M candy on 04/17/15 on the myM&Ms website. I was notified04/18/15 that the image I selected was copyrighted so I selected another image. I was notified 04/19/15 that the 2nd image was to detailed. I phoned the company on 04/20/15 and told them to get rid of the image and just put text on the order. I made it clear I needed the order for an event on 04/29/15 and paid for expedited shipping in order to ensure it arrived in time. I got another message on 04/23/15 that the image was still not printable. I called on 04/24/15 and was told that my changes from the previous phone call did not get saved and that it would be taken care of and should be received 04/27/15. On that date there was no delivery. I called again and was told the changes weren't saved and that the issue had been resolved. The order would be processed and shipped out for delivery on 04/28/15. The order did not show up . I called and left a message that I no longer wanted to order and that I wanted a refund. I also sent an email stating this. Shortly after sending these messages I received notice that the order was complete and was in the process of being shipped for delivery on 04/30/15. I got confirmation of the shipment on 04/29/15 in the morning for delivery on 04/30/15. I called and spoke with someone who told me they would try to have the order redirected back to the company and then would issue my refund. She was to call back shortly. 3.5 hours later I called them back and spoke with [redacted] who stated that they were still in the process of getting the order redirected and until that was taken care of they could not refund my money. I asked what happened if the order could not be redirected and he indicated that the fault was as much mine as theirs. He said someone would call me back in about 45 minutes. This is the worst customer service I have ever had to deal with.Desired Settlement: I want a full refund of the amount charged, including the expedited shipping.

Business

Response:

Dear [redacted], In reading your complaint I must say I am disappointed, this is not the customer service or experience that MYMM's strives to deliver. Your experience should be a creative and fun way to make your special occasions just a bit more special. I am so sorry for your frustrations and challenges with not only your experience in placing your order but your customer service experience troubles me as well. I can assure you your case will be reviewed with my team so we can learn from this and improve our processes and overall experience. We will contact you to ensure your refund is issued immediately and that your issue is completely resolved. I understand you may prefer not to hear from us but we do not keep any credit card information so we will need to obtain that to successfully refund you as soon as possible. Again I am very sorry for your poor experience with us and if there is anything I can help you with in the future please feel free to reach out to me directly via email ( below) and I promise you a better experience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 1/25/16 I received an email from mummy.com for a Valentines Day promotion. I clicked on the link and proceeded to place my order. Once I picked everything I wanted for my wife's valentines day gift I was brought to the checkout page. The total was $10.69 and I put in my billing information and checked out. I received a confirmation email for my order which showed what I placed and the total $10.69. This morning I checked my bank account and noticed the took out an extra $52.79. I immediately called customer service and was on hold for quite a while. Once I spoke to someone and explained my issue they informed me there was a problem with the website and that the total of my order was $63.48. I told her thats not what was on the checkout page and thats not what was on the order email I received. She said that she could discount the order to $31.74. I told her thats not what the order total was. It was $10.69. She said that I could not receive the order for that amount because of the website error. I inquired if they would honor the order for the amount promised on the order email and checkout total and she said no. I told her to cancel the order because thats not what I was told to pay.Desired Settlement: If they can I would like to receive my wife's Valentines Day gift for the amount promised on the checkout and order email total. It would be greatly appreciated and would make me a very happy customer and I'm sure my wife will love them on Valentine's Day. Thank you for your time. Have a great day!

Business

Response:

[redacted] We apologize for your negative experience, and we will honor the price you were quoted. Please understand this was an issue with our website and this does not reflect accurate pricing for future orders. Since this was definitely a confusing and frustrating experience we would be happy to honor the price and keep you happy as a customer. I will have one of my customer service mangers reach out to you to help you with you out. [redacted]Consumer care Manager @ MYMM's

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On February 9th I placed an order for personalized M&M's and the advertisement offered a $15.00 discount if I entered the promo code "[redacted] which I did but I did not receive the discount. I emailed their customer service and on the 11th I got a response stating they would give me a $5.00 refund. That isn't what was offered per their advertisement and even so, I didn't even get that refund either. They need to be true to their advertisement and honor what they offer.Desired Settlement: This company owes me $15.00 as part of their offer stated in their add.

Business

Response:

[redacted] I have forwarded your discrepancy to my Customer Care team, we will be in touch to resolve your issue. MYM&M's takes pride in our customer experience and we strive to get better, so if there was confusion on any promotion or offer we will be sure to honor any valid promotion as long as your order was placed within that timeframe. I apologize for your less than quality experience and we are looking forward to talking with you.[redacted]Customer Care Manager MYM&M's/MRG[redacted]

Review: I ordered a gift for a friend who had been in a car accident. I had it sent to her location and paid to have it shipped overnight since she was only in that location temporarily. When I tracked the package it was scheduled to arrive over a week after the ordering date. I called FedEx and they said the company had shipped it the "slowest way possible" and definitely did not ship it overnight. The package was delivered a few days after my recipient was no longer at that location. She is currently over 300 miles away from where it was delivered. I tried contacting the company by telephone 2 times during, what should have been normal business hours, but no one answered the phone. This occurred before the package was delivered. I also contacted them by email 3 times. The first email I got a response saying my package had been delivered, but I had already known that it had been delivered and that response did not address my issue. I never received responses for my next 2 emails.Desired Settlement: I would like a refund of my entire purchase price including the cost of shipping. This comes to $61.18.

Business

Response:

First I must apologize for your negative experience with our company. This is not the service or experience that MYMM's believes in. I am very sorry we not only missed our commitment to you as well the opportunity to help you show someone you were thinking of them. I can imagine your frustration with our company. I am sorry you were unable to get your issue resolved through our customer service number as we are experiencing very high call volume. We will work hard to improve our availability as well as look into why your package was shipped with the incorrect shipping method. We will issue you a full credit today 12/8/15 and also reach out to you to see if there is something else we can do to help you surprise a friend or loved one.Sincere apologies[redacted]Consumer Care ManagerMars Retail Group/MYMM's

Review: I purchased a [redacted] for 15$ which was suppose to give me 30$ in candy so I put the order through and then I was charge another 15$ then another 5$ then I checked my credit card and they charged me 28.18$ plus 6.64$, plus 1.62$ These two charges were made a day later. So when I questioned the company they said I needed to send my bank statement and not a copy of it. Well first off why do they keep on charging my card and secondly how dare they ask for my bank statement that is personal. I just spoke to my credit card company and they said not to give this personal info to them and if they continue they will cancel my card. Long story short these people are scamming me and I don't like it. For 16oz of candy I am being charged over and over. Make sure you watch your statements people.Desired Settlement: Refund my credit card of all the extra money you are taking from me and stop helping yourselves to my card.

Business

Response:

I am sorry you've had a negative experience relative to your purchase with MYM&Ms. I will launch an investigation to ensure all charges a accurate and that your issues are resolved. Please allow me time to look into this and we will reach out to you with an update. I understand you not wanting to share your entire bank statement, the customer service representative should have requested a snapshot of just the MYMM's charges so we could contact your bank if necessary. Again I am very sorry for your inconvenience and we will ensure your issue is resolved. If you have any further questions please feel free to contact me directly via email.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I bought custom M&M on December 20, 2014 order number [redacted]. I used a promo code that was for $30 and a free shipping code for $9.99. The order total was $44.98 minus the promo codes should have been $4.99. Instead when it kicked me to the [redacted] website for the final transaction it charged me the full $44.98. I emailed them to fix the problem, no one got back to me. I followed this up by another email, still nothing finally called and got a hold of someone that said it was an error and they would credit my card the $39.99. Waited 2 weeks, nothing. Emailed them back, nothing. Called again and heard the same story and still haven't received a refund.Desired Settlement: At that is point they need to refund me the whole purchase price, if not more. I am not sure what else to do to get my refund, minus writing to the Revdex.com.

Thanks for the help,

Business

Response:

In response to Complaint ID #[redacted] “Newsom”The consumer has been contacted and PayPal payment has been refunded.

Review: I ordered a five pound bag of M&M's personalized for my granddaughters baby shower on 1/2/15. I received the order on 1/9/15 and immediately contacted M&M's due to the poor quality of the printing and broken pieces. I emailed M&M's after waiting on hold for over half an hour and not getting an answer. I emailed pictures of the damage. I received a response to my email on 1/16/15 offering to send a new shipment so I contacted M&M's by live chat this time and spoke with Chris. I told him that due to the week long wait for a response, the shower was the next day on the 17th, could they please give a partial refund. I was told yes and that I would receive it in 7 to 10 days from the 16th. No refund ever came. I have contacted them no less than 4 times since to no avail. I emailed on 2/6/15 and was told several days later via email that the refund went into my [redacted] on 1/20/15. I explained that I had not received it and to please verify, they have not. I spent more than an hour on the phone trying to get an answer, again, none.Desired Settlement: I have spent several hours on this ordeal now. M&M's needs to follow through and make this right. After having several of their customer service personnel saying, emailing and live chatting that they would take care of this, someone needs to please.

Consumer

Response:

Thank you Brad and I am sincerely sorry for having to take this action to get your attention and a resolution. Please know that it was only after several hours of time spent trying to resolve it directly with your company. I thank you for the refund and appreciate the fast response.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: On December 12, 2014, I placed an ordered through the M&M website (Order Number #: [redacted]) worth $146.09. The product came in on December 19, 2014 and noticed that one of the item was wrong. I contacted the customer service the same day and talked to Michelle. She asked me to send her a picture of the wrong item and was told that they will resend me the product I ordered, verbally guarantee arrival on Dec. 23, 2014. I never received the item and received a call from her on Dec 31, 2014 in regards to an issue on my order that was already resolved. I told her that I still haven't received my new product and was told that she will get back to me and speak to her supervisor. I never heard anything back from her so I called on Jan 5, 2015 and spoke to another customer service rep, I was inform that the reason why my product was never shipped bec. they run out of color. On that time, I have decided to cancel that order and requested for a refund. I asked her to send me an email confirming the cancellation. I haven't received an email from them so I called again on Jan 14, 2015 and have spoken to Juan, he send me an email confirming my cancellation and a refund of $146.09. Said it will take 7-10 business days before it shows in my account. Feb 3, 2015 came and again no refund. I called the customer service again and was told that there was a mistake in filing a refund so they had to redo the cancellation and was told that I there manager just approved the second request and should be able to see the money between Feb 4-9, 2015. Again, I haven't received any refund.Desired Settlement: I want a refund as soon as possible. I want a call from their manager explaining why it took so long and until now it hasn't been resolved. They have wasted my time and all they gave me was frustration.

Business

Response:

Dear [redacted] I am fully investigating your complaint. I apologize for the troubles you have experienced with MYM&M's, we truly do aspire to creating a wonderful experience for our customers. We do have a 100% satisfaction guarantee and we stand by it. I will see that you are refunded immediately and also look into what happened with your initial credit, I am so sorry for all the troubles. ?

Thank You,

Brad B[redacted]

Consumer Care Manager

MARS RETAIL GROUP

MYMM's

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I have also check my credit card and there's no refund was posted both on [redacted] and my checking account.

Regards,

Review: Re: order # [redacted]

I placed an order for custom M&Ms, 4 different M&Ms were included. One was a picture and the other 3 were supposed to say

"I love you [redacted]", "Soon 2 B Husband", and "Happy V Day Lover"

I paid just under $50 for this which was not a big deal because I was so excited about the product. I received the package a week or so ago, but it was supposed to be a Valentine's Day gift for my fiancé, so it wasn't until this week that I started adding the My M&Ms candy into a mason jar for presentation purposes.

This is when I noticed the horrible quality of these My M&Ms. This is no exaggeration, 0 of the candies are fully legible, our faces are botched (several make it look like one of the people in the picture is missing). I get that these are tiny M&Ms and I wasn't expecting anything too advanced but the printing quality on these candies is absolutely horrid.

Also, please note that there were some M&Ms mixed in with my order that said "[redacted]. I do not even know anyone named [redacted] I am so grateful I looked these over before giving as a gift because that would be really unfortunate and total humiliation. I'm very very frustrated because now I am going to be out -not only the money spent on this unusable order- but also out more money to buy a different gift for my fiancé. A replacement for these M&Ms won't help because by then the holiday will have passed.

Hopefully there is a spot to add pictures to this complaint because I guarantee you'll be just as shocked at how terrible they are.Desired Settlement: Hopefully I can upload the photos of these My M&Ms so you can understand my pain. I get it, its "just candy", but I wanted to send special messages to my fiancé and none of these are even slightly legible and our faces are unrecognizable. I think a refund would be fair as I ordered this expecting what I was promised (my text and image on M&Ms) and put my trust into this company to provide a unique and special gift for Valentine's Day to the one I love, but now I'm left with nothing to give him. If I had ordered with another company I wouldnt be stuck in this position... I really hope someone cares the slightest bit, because so far I've sent emails, used the contact form on the website, and have received no response.

Business

Response:

Hi [redacted] I am so sorry for your poor experience with our business! I'm sure you expected better quality from the M&M's brand. We do take pride in our quality and the experience you've endured is unacceptable. The fact that you received no support from our customer service center is embarrassing, I have forwarded your information to my team to offer you a full refund. I hope you believe that I am taking your feedback to heart and my team will work to provide a much better customer experience to our future customers. If you need anything in the future please feel free to reach out to me via email and I'd be happy to try and win you back as a fan! Brad B[redacted]Consumer Care ManagerMRG/MYM&M's[redacted]?

Review: I purchased some personalized M & M candies online at their official site. At the checkout part of the order, a message appeared that told that a coupon had been applied toward my order. The total, then, was $9.99. I proceeded with the order, thinking that I was being charged $9.99. I later checked my bank statement and I was charged $99.98 in addition to the $9.99. I tried to call their number and an automated message said if you placed an order on Jan. 25 and received a coupon code, that was an error. You'll receive a $50 gift certificate for your trouble. I received the product today (Jan 29). The image that the company placed on the M & M's is not the same one that I designed on their website. So, in addition to their deceptive charging practice, the image was altered. I want to warn others of this company. I have asked the company for a full refund.Desired Settlement: Full refund of my $109.97.

Business

Response:

Dear [redacted] I am very sorry for the negative experience you've endured with MYMM's, this is not how we want our customers to perceive us. We did have an issue with our website which unfortunately created more issues than we first thought. We are happy to honor the original price we quoted you as well as reship you the correct order. We will reach out to you to ensure you were taken care of as soon as possible. We appreciate your patience as this issue has caused extremely high call volume. Please know the issue has since been resolved and we are working hard to fix our relationship with our customers. If you have any further issues please feel free to reach out to me for help. Again I am very sorry for this experience.Sincerely,Brad B[redacted]Consumer Care Manager@MYMM's[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I received a $100 refund so that complaint has been resolved.I spoke with "Emma" regarding the "design your own" feature of the website. I told her that the photo that I had applied to the candy during the designing process was not the one that appeared on the candies. She explained that the photos may be altered in order to fit on the candy. My issue was that my photo did fit and didn't require altering. I would suggest that the customer be made aware that the image may not appear as the "design your own" feature suggests. When the customer sees the photo applied to the candy(when ordering)and sees a different image on the actual product, that seems wrong to me. Thank you for your assistance.

Regards, [redacted]

Review: I ordered custom m&m's in bright pink, gold and black, when they arrived, I noticed the color was light pink. I contacted the company via email twice with no response. I called twice however, there was no live person available to respond.Desired Settlement: Refund or correct product.

Business

Response:

Dear [redacted], I apologize for your negative experience with MYMM's. We strive to make every event or occasion that much more special and it seems we failed to meet your expectations and I'm sorry that you are disappointed in your order.A customer service manager will reach out to a to ensure we come to resolution. Thank you for taking the time to provide honest feedback, we will take this and work to improve our customer experience. Have a great day.

Thank You,

Consumer Care Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

There has not been a resolution offered. The business simply acknowledged the complaint.

Regards,

Business

Response:

Dear [redacted], Do you have a preferred contact number and time of day you are available? We have tried to contact you an have not had success. We are happy to offer resolution. If you have a different number we should try please let me know.

Review: I ORDERED PERSONALIZED M&MS AROUND 10 AM ON 11-11-2014. I APPROVE WHAT I WANTED THEM TO SAY. AROUND 1030 I RECEIVED ORDER CONFIRMATION AND ONE OF THE PERSONALIZED M&MS WAS MISSING TWO LETTERS. I IMMEDIATELY CALLED AND WAS ESSENTIALLY TOLD IT WAS MY FAULT I APPROVED IT THERE WAS NOTHING THAT COULD BE DONE IT WAS ALREADY IN PRODUCTION. TRYING TO EXPLAIN THIS WAS NOT WHAT I APPROVED DID NOT HELP. I CALLED BACK AT 11:55 AND SPOKE WITH [redacted] THE FLOOR SUPERVISOR THAT WAS LIKE TALKING TO A DOOR. I WAS GIVEN THE SAME SPILL AND SHE OFFERED NOTHING EXCEPT TO LOOK INTO A POSSIBLE GLITCH (WHICH HELPS THE CUSTOMER IN NO WAY).Desired Settlement: I WANT THAT ONE M&M REPLACED TO WHAT I APPROVED AND PAID FOR.

Business

Response:

I apologize you have had a negative experience with our company. I will assign your case to a customer service representative so we can reach out and remedy the situation. I will ensure you recieve product that was your initial intent and we will make your event extra special. MYM&M's goal is absolutely 100% customer satisfaction, however we do have rules in place and we train the service representatives to follow these rules to protect both the consumer and our business. We are always looking for feedback and opportunities to improve customer experience, thank you for your feedback and choosing MYM&M's. We will be in touch to ensure we get the order you want at no additional cost to you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they contact me and resolve the situation as they say they will.

Review: I called My M&Ms Candies inquiring about the size of the coffee mugs, and was told that a soda can would easily fit inside with a ¼-inch showing on top. I also chatted with [redacted], and was told that they are Dishwasher and Microwave Safe.

I then ordered this product based on what I was told by their customer service representatives. My order number is [redacted].

However, my received merchandise is the opposite of what I was told. The mug is too small and narrow for a soda can to fit inside. Further, the mug states “HANDWASH ONLY. NOT MICROWAVE SAFE” on the bottom.

This product is unusable for my intended disabled recipient, as well as, not what I ordered. My 100% refund request was denied by customer service management.Desired Settlement: 100% REFUND OF THE $59.98 PURCHASE PRICE

Business

Response:

Hi [redacted], I am very sorry that you have had a bad experience with MYM&M's. Our goal is to make your occasion a memorable one by creating smiles. Since you are unhappy with your purchase I will have a representative reach out to you for resolution today. Please advise if there are any issues with the chocolate candies you have purchased. Thank you for choosing MYM&M's[redacted]Consumer Care ManagerMars Retail Group[redacted]

Consumer

Response:

Review: 10343852

I am rejecting this response because:I am attending a conference and unreachable by phone. As noted in my Revdex.com complaint, I am requesting a 100% REFUND OF THE $59.98 PURCHASE PRICE, by check. In addition, kindly include a prepaid shipping label, so I may return your unused product.

Regards,

Roger Stefan

Business

Response:

[redacted], We will be happy to refund your payment, the credit will be submitted today however unfortunately we are unable to send you a check as we do not accept checks for payment. You will be notified by email today when your credit is issued.Please feel free to keep the product for your troubles.?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

You make high-priced, low-quality products, and purposely withhold product information in fear of reduced sales. Your customer service staff has a righteous attitude, but buckles as soon as a complaint is posted to Revdex.com. Shame on Mar’s. Your mugs and candy were donated to [redacted]. For now on, our family and friends will stay with [redacted] only. Happy Holidays.

Check fields!

Write a review of My M&Ms Candies

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

My M&Ms Candies Rating

Overall satisfaction rating

Description: Candy & Confectionery - Retail

Address: 400 Valley Road, Suite 204, Mount Arlington, New Jersey, United States, 07856

Web:

This website was reported to be associated with My M&Ms Candies.



Add contact information for My M&Ms Candies

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated