My M&Ms Candies

Review: I called My M&Ms Candies inquiring about the size of the coffee mugs, and was told that a soda can would easily fit inside with a ¼-inch showing on top. I also chatted with [redacted], and was told that they are Dishwasher and Microwave Safe.

I then ordered this product based on what I was told by their customer service representatives. My order number is [redacted].

However, my received merchandise is the opposite of what I was told. The mug is too small and narrow for a soda can to fit inside. Further, the mug states “HANDWASH ONLY. NOT MICROWAVE SAFE” on the bottom.

This product is unusable for my intended disabled recipient, as well as, not what I ordered. My 100% refund request was denied by customer service management.Desired Settlement: 100% REFUND OF THE $59.98 PURCHASE PRICE

Business

Response:

Hi [redacted], I am very sorry that you have had a bad experience with MYM&M's. Our goal is to make your occasion a memorable one by creating smiles. Since you are unhappy with your purchase I will have a representative reach out to you for resolution today. Please advise if there are any issues with the chocolate candies you have purchased. Thank you for choosing MYM&M's[redacted]Consumer Care ManagerMars Retail Group[redacted]

Consumer

Response:

Review: 10343852

I am rejecting this response because:I am attending a conference and unreachable by phone. As noted in my Revdex.com complaint, I am requesting a 100% REFUND OF THE $59.98 PURCHASE PRICE, by check. In addition, kindly include a prepaid shipping label, so I may return your unused product.

Regards,

Roger Stefan

Business

Response:

[redacted], We will be happy to refund your payment, the credit will be submitted today however unfortunately we are unable to send you a check as we do not accept checks for payment. You will be notified by email today when your credit is issued.Please feel free to keep the product for your troubles.?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

You make high-priced, low-quality products, and purposely withhold product information in fear of reduced sales. Your customer service staff has a righteous attitude, but buckles as soon as a complaint is posted to Revdex.com. Shame on Mar’s. Your mugs and candy were donated to [redacted]. For now on, our family and friends will stay with [redacted] only. Happy Holidays.