MY M&M's

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear [redacted]    On behalf of MYMM's I am terribly sorry for the negative experience you've had to endure. This is furthest from the experience we want to provide and we're sorry that we've disappointed you. I will have a manager reach out to you to ensure we resolve this. If...

there were any charges they will be credited in full however at this time I do not see that MYMM's has billed you anything. I've sent a request to [redacted] to refund or credit your voucher. I will fully investigate the chain of events and we will identify any opportunities to improve our customer experience to ensure this does not happen to anyone else. I thank you for taking the time to reach out and your incredible patience as resolve is much overdue.Please feel free to email me directly if this is not resolved to your satisfaction.Sincerely,[redacted]Consumer care Manager [redacted]

we have reached out to the consumer to offer a full refund

In response to Complaint ID #* [redacted] “Newsom”The consumer has been contacted and PayPal payment has been refunded.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],    I apologize for your negative experience with MYMM's. We strive to make every event or occasion that much more special and it seems we failed to meet your expectations and I'm sorry that you are disappointed in your order.A customer service manager...

will reach out to a to ensure we come to resolution.      Thank you for taking the time to provide honest feedback, we will take this and work to improve our customer experience. Have a great day.
Thank You,
[redacted]
Consumer Care Manager
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
[redacted]
[redacted]

[redacted]  I am very sorry for the troubles you have experienced with MYMM's customer service and products. This is the furthest from the experience we strive to provide to our consumers. Please know that I've escalated this issue to my customer service manager and we...

will be reaching out to you as soon as possible to offer you a reship as well as a full refund on your initial purchase. I will make sure we understand what happened and we will make the necessary corrective actions to improve our customer experience. We are very sorry we've disappointed you during the holiday season. Please feel free to reach out to me if you need further assistance, sincere apologies.[redacted]Consumer care Manager [email protected]

On behalf of MYM&M's I would like to apologize for the negative experience you've had with us, we truly do want to make your event an extra special one and that is our goal. I am sorry we missed this opportunity and caused any frustration to you or to the intended recipient. I...

will authorize a full refund immediately and please let us know if there anything we can do in the future to add an extra special touch to your event please let us know, you can email me directly to make sure we get it right.Thank you for your feedback, we will use this as an opportunity to improve our service and overall customer experience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I have also check my credit card and there's no refund was posted both on [redacted] and my checking account. 
Regards,
[redacted]

Dear [redacted],  I apologize for your negative experience with MYMM's. In reading your comments I can see that you are frustrated and for that I am sorry as MYMM's were created with the idea of making an event such as your daughters wedding even more special by adding a creative personal...

touch. I must explain to you that all of our products are only customizable on one side of the candy and there will always be our iconic M on the opposite side, the M is the trademark identifier of our popular M&M's chocolate candies.   I am sorry you were misled in any way and your expectations have not been met. I will have a customer service manager reach out to you as soon as possible to either come to a mutual solution to the problem to help make your daughters day more special or refund your money if you are not satisfied. Please let me know if you need further assistance.[redacted] Consumer Care Manager MYMM's  [redacted]

Thank you,     You have not been charged anything and since you no longer wish to receive your order it will be cancelled immediately. We truly are sorry for the poor experience you've had with our business. Thank you for your feedback and we will be sure to use this as an opportunity to improve both customer service and the customer experience. Have a great day

Hi [redacted] I am very sorry for the negative experience you have had with MYMM's. It is our goal to create a magical experience for all of our friends and family. I will have a customer care manger reach out to you and ensure your issue is resolved immediately. I have authorized your...

credit for the $5 shipping and I apologize for the inconvenience.Brad B[redacted]Consumer Care ManagerMYMM's

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]

Dear [redacted],   We are very sorry for your frustrating experience and we apologize for the confusion with your order for personalized candies. Please understand that this was a website issue and has since been fixed and this pricing will not be accurate for any future orders, I will be...

happy to honor the price you were originally quoted. We appreciate your loyalty and understanding we will apply the appropriate credit to you and reach out to ensure you are satisfied. Have a great day!Sincerely, [redacted]

Dear [redacted],    Thank you for the contact number, we will reach out ASAP to address your concerns. I apologize for the delay and the less than amazing experience you have had with MYMM's.

Hi [redacted],  I am very sorry that you have had a bad experience with MYM&M's. Our goal is to make your occasion a memorable one by creating smiles. Since you are unhappy with your purchase I will have a representative reach out to you for resolution today. Please advise if there are any...

issues with the chocolate candies you have purchased. Thank you for choosing MYM&M's[redacted]Consumer Care ManagerMars Retail Group[redacted]

Dear [redacted]  I am very sorry for the negative experience you've endured with MYMM's, this is not how we want our customers to perceive us. We did have an issue with our website which unfortunately created more issues than we first thought. We are happy to honor the original price we quoted...

you as well as reship you the correct order. We will reach out to you to ensure you were taken care of as soon as possible. We appreciate your patience as this issue has caused extremely high call volume. Please know the issue has since been resolved and we are working hard to fix our relationship with our customers. If you have any further issues please feel free to reach out to me for help. Again I am very sorry for this experience.Sincerely,[redacted]

First I must apologize for your negative experience with our company. This is not the service or experience that MYMM's believes in. I am very sorry we not only missed our commitment to you as well the opportunity to help you show someone you were thinking of them.   I...

can imagine your frustration with our company. I am sorry you were unable to get your issue resolved through our customer service number as we are experiencing very high call volume. We will work hard to improve our availability as well as look into why your package was shipped with the incorrect shipping method.   We will issue you a full credit today 12/8/15 and also reach out to you to see if there is something else we can do to help you surprise a friend or loved one.Sincere apologies[redacted]Consumer Care ManagerMars Retail Group/MYMM's

Dear [redacted],     I am very sorry to hear of your negative experience with MYMM's. I assure you this is not a typical experience and is far from our goal of wowing customers. We will issue the credit immediately and a Customer service manager will reach out to you as...

soon as possible to ensure the issue has been resolved. I certainly understand your frustration as the special gift for your daughter was never received, again I am very sorry that we've not delivered our promise to you and you will hear from us soon. Brad [redacted]Customer Care Manager MYMM's[redacted]