MY M&M's

Complaint: [redacted]
I am rejecting this response because: I no longer need nor do I want the product that was ordered to be shipped. The event is tomorrow and receiving product after is pointless. I'm stressing that the order is not processed and/or shipped. I will no longer attempt to do business with your company.
Regards,
[redacted]

I apologize for your dissatisfaction, due to the fact that we are a customized product we do not bill until your order has shipped. However since the card authorization expires our system automatically will re-authorize. I am unclear as to why your bank claims we charged you twice. If you could provide me their contact info I would be happy to get in contact with them. An authorization will hold funds but it does not remove funds form your account an d you bank should be aware of this. Please let us know if you need any further assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
[redacted], and find that this resolution is satisfactory to me.

Complaint: 10343852
I am rejecting this response because:I am attending a conference and unreachable by phone.  As noted in my Revdex.com complaint, I am requesting a 100% REFUND OF THE $59.98 PURCHASE PRICE, by check.  In addition, kindly include a prepaid shipping label, so I may return your unused product.
Regards,
Roger Stefan

Hi [redacted]   I am very sorry for your frustration with MYM&M's. We truly strive to add just a little more wow to a special day, and I am very disappointed that we failed to wow you. I am looking into your order and for an unknown reason it got "stuck" between web and...

production. I have sent your information to my IT department as well as my Customer Care team. At this time I can't explain exactly what happened aside from us failing to meet your expectations, the only thing I can promise you is that we will reach out to you to make it right. I can also assure you that we have not removed funds from [redacted] what you may have seen was an authorization which is just a pending hold on the funds until the order ships. Our billing process does not start until your order has shipped.  I am so sorry for all of this, this is truly not the quality experience that we promise our customers. We will be in touch to make sure we have satisfied all your concerns or questions.
Thank You,
Brad B[redacted]
Consumer Care Manager
MARS RETAIL GROUP
MYMM's
[redacted]

Dear [redacted]    I'd like to extend sincere apologies on behalf of MYM&M's. We certainly have failed to deliver you an amazing experience. This was poor service all the way around on our part. I have reviewed you order details I realized we've communicated...

poorly in regards to our inventory issues and how this affects your order status. I can certainly understand your frustration when not getting accurate information and why you are disappointed.This has been escalated and we will work to improve the inventory issues and our communication to our consumers.If there is any way we can make this up to you, please feel free to reach out to me and I'd be happy to offer you a future order at no cost to you for one of your next events, or if you would still like this order at no cost.We will be in touch to confirm we have met your needs.Sincerely,Brad M. B[redacted]Consumer Care Manager MYM&M's

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
 i find that, because M & Ms has opted to allow the hold on my account to expire instead of immediately refunding the money, I am forced to wait 5-7 days for reimbursement. I realize this is a combined problem with the [redacted] and [redacted]. A much better resolution could have been realized. I am at a loss as to how to recover my money ( that was taken illegally) more quickly. At this point, I am forced to accept their offer, reluctantly. I still feel they stole money that I did not authorize and my money should have been refunded immediately. I am not happy with this resolution.

I have been informed my contact center manager has been in touch with you. she has advised that she spoke to your bank and all issues with and pending charges were resolved.Again we apologize for any inconvenience and thank you for choosing MYMM's. If there is anything else we can do for you please let us know, have a great day.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.comi would like mm to call me so I can make sure they refund me the full amount to my credit card.they will need to call me   [redacted]
Regards,
[redacted]

Dear [redacted],  In reading your complaint I must say I am disappointed, this is not the customer service or experience that MYMM's strives to deliver. Your experience should be a creative and fun way to make your special occasions just a bit more special. I am so sorry for your...

frustrations and challenges with not only your experience in placing your order but your customer service experience troubles me as well. I can assure you your case will be reviewed with my team so we can learn from this and improve our processes and overall experience.  We will contact you to ensure your refund is issued immediately and that your issue is completely resolved. I understand you may prefer not to hear from us but we do not keep any credit card information so we will need to obtain that to successfully refund you as soon as possible. Again I am very sorry for your poor experience with us and if there is anything I can help you with in the future please feel free to reach out to me directly via email ( below) and I promise you a better experience.

I am very disappointed to
hear you've had a poor experience with MYM&M's, this is definitely not the
experience we strive to provide our customers at all. 
I have looked into your...

account and I see that your order has been cancelled. I
have confirmed no payment was received and there are no pending charges. I
definitely understand your frustration as your original order number [redacted]
did have an authorization for the $ 84.54, this total includes a Gift Certificate in the amount of $50. Please see the
attachment highlighting the final payment was rejected. If your bank
claims to have a hold on these funds our customer service center can help you
by contacting your financial institution and explaining the order is
cancelled, however we would require a snapshot of your bank statement
authenticating that charges were in fact deducted. 
   
Again I am very sorry for the poor customer experience you've endured and
we would love to be able to help you customize a great gift for your event.
Please contact us at [redacted]
Monday through Friday 9:00am to 5pm EST.
 
We appreciate
your business and thank you for choosing MYM&M’s.

In response to Complaint ID #: [redacted]”We have made several attempts to contact and received no call back. This was a customer preference issue , she not happy witht the final colors that she chose. Still waiting to hear back.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am very sorry to hear of your disappointing experience with our business. I am looking into your issue to see what has happened. In the meantime you will get a call from a customer service manager to help resolve your issue and I have authorized a full reship. If you do not get resolve in a...

timely fashion or need further assistance please feel free to reach out to me directly via the email address below.Thank you for your patience.Customer Care Manager MYMM's[redacted]

Dear [redacted], Do you have a preferred contact number and time of day you are available?  We have tried to contact you an have not had success. We are happy to offer resolution. If you have a different number we should try please let me know.

Dear [redacted]I apologize for a less than excellent experience with MYMM's, we will investigate this claim to ensure our scales which are calibrated and certified by the department of weights and measures are functioning at 100%. In the mean time I have authorized a full refund for your order. We...

will be in touch to ensure your refund has been issued. Please accept our sincerest apologies for this poor customer experience. Brad B[redacted]Consumer Care Manager at MYMM's[redacted]

Complaint: [redacted]
I am rejecting this response because:
There has not been a resolution offered. The business simply acknowledged the complaint.
Regards,
[redacted]

Dear [redacted]   I am very sorry for your troubles, this is not a typical experience and we will be sure to get your order out immediately. We will be in touch shortly to confirm your shipping destination. this is the shipping information we have on file. [redacted]
[redacted]...

[redacted]
[redacted]

I am sorry you've had a negative experience relative to your purchase with MYM&Ms. I will launch an investigation to ensure all charges a accurate and that your issues are resolved. Please allow me time to look into this and we will reach out to you with an update. I...

understand you not wanting to share your entire bank statement, the customer service representative should have requested a snapshot of just the MYMM's charges so we could contact your bank if necessary. Again I am very sorry for your inconvenience and we will ensure your issue is resolved. If you have any further questions please feel free to contact me directly via email.

I am rejecting this response because:
That what was told to me here is the contact #  Customer Service: