My Pillow, Inc.

I am rejecting this response because: As I wrote earlier; it's not only about being dissatisfied with the item; the item was misrepresented on TV and defective, of bad quality. When a seller misleads a customer, it's to the seller to bear the cost of the return.

Your order was only placed for 1 pillow. You did receive 50% off that 1 pillow. If you would like to purchase an additional pillow at 50% off, I can waive the shipping charge.The buy one get one free offer is for 1 Standard/Queen Premium pillow is $99.97, plus shipping.  With your promo code,...

you receive 2 Standard/Queen Premium pillows for $99.97, plus shipping.

I am rejecting this response because: I have been trying to return for refund the pillows I purchased for My Pillow since the first week in December 2016.  I simply have not faith in their "60 day guarantee" based on current performance.  If I were agree before receiving my refund, the Revdex.com would consider the matte closed.  I am waiting to My Pillow to back up their words with action. David A. [redacted]
[redacted]

The pillows sold in retail stores are our Classic...

pillows. The Classic pillows only come in 2 levels of support and do not have a 2" gusset. The Premium pillow has 4 levels of support and has a 2" gusset. The Premium pillow is not sold in any retail stores.  The he original price for 1 Premium standard/queen pillow is $99.97. With a promo code, you can receive 2 Premium standard/queen pillows for $99.97.

You never entered a promo code on your order, we never offered free shipping. A refund of $151.16 was processed today.  Please allow 3-7 business days for the refund to show in your account.

I am rejecting this response because:
Check the retail prices 49.99 each so with the promo code to buy one get one free your ad is false it's simple math

Initial Business Response /* (1000, 5, 2015/10/16) */
The customer placed his order online for 4 sets of pillow cases. There was not any pillows ordered by the customer. The customer contacted MyPillow and was advised of what was ordered.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
The order was for two pillows. I believe they incorrectly entered my order. Because they say that I was advised of what was ordered does not excuse the fact that they entered the order incorrectly.
I simply want MyPillow to send the correct pillows and provide me with the tools to return the pillow cases.
Final Business Response /* (4000, 10, 2015/10/21) */
The customer entered his order online and the order was placed by him for 4 sets of pillow cases. The customer can contact us to purchase 4 pillows. He can contact us at[redacted].

We would be more than happy to allow you to purchase the 2nd pillow and waive your shipping cost.  Please give us a call at ###-###-####.With us having home shows and fairs, the state considers us to have a presence in that state.

The buy one get one free offer is for 1 Standard/Queen Premium pillow is $99.97, plus shipping and tax where applicable.  With your promo code, you receive 2 Standard/Queen Premium pillows for $99.97, plus shipping and tax where applicable.  If a customer wishes to...

only purchase 1 Standard/Queen Premium pillow, they can receive 50% off the original price, plus shipping and tax where applicable.

I would be happy to refund you for the additional charges.  If you could give us a call at ###-###-#### and we would be happy to assist you.  We do not keep credit card information on file, so we will need that information to process a refund.

The buy one get one free offer is for 1 Standard/Queen Premium pillow is $89.97, plus shipping.  With your promo code, you receive 2 Standard/Queen Premium pillows for $89.97, plus shipping.

If you purchase one pillow from us, we do offer a refund for the one pillow.  However you purchased a bundle offer, which means if you would like a refund, you need to return...

both pillows to receive a refund.  You need to obtain a return authorization to return product.  If you do not, your product can be refused, return to sender.

I am rejecting this response because:
This is hard to believe. You have the tracking information, not me.Your job is CUSTOMER SERVICE, not ignore the customer. Ask Yourself, if you are a "Real Christian' if this is the correct behavior, would your parents view this in the same way. What would Jesus do?My husband is a student, and he says Jesus says we all must do what is morally correct.I ordered, I paid, purchased elsewhere, reject the shipment over a month ago, and respectfully request a full refund.

I was not told this. The owner clearly states this is the best pillow ever. He actually guraentees this. IT IS NOT!!!!  I noitced there are several law suites against my pillow. So, NOW I SEE WHY ON THE Revdex.com WHY YOU GET AN F!Please send me a prepaid return shipping label ASAP!!!

I am rejecting this response because: I've been waiting for them to return an email regarding questions asked....they give you copy and paste answers and the phone number is a joke....I've tried that phone number since Nov....

30th. This company is a disgrace to every small business out there. I really hope they are shut down. Thank you  for all your help in this matter.  I know your department has a lot of bigger issues to deal wih!

Can you please provide an order number, I am unable to locate your order.

I am rejecting this response because:
You can use the code tv112 also I used a promo code the first time as well since the line on the invoice was. STANDARD/QUEEN PREMIUM 2 FOR 1 SPECIALSQPREMBOGO

The buy one get one free offer is for 1 Standard/Queen Premium pillow is $89.97, plus shipping.  With your promo code, you receive 2 Standard/Queen Premium pillows for $89.97, plus shipping.  We do not advertise pricing on any of our tv advertisements. Your order was placed online for our...

GoAnywhere pillows which measure 12"X18".  We offered Mr. [redacted] an exchange, but there would be an up charge to purchase the standard/queen pillows.  On a exchange, we cover shipping both ways. Mr. [redacted] declined to do an exchange and pay the up charge.

Return shipping is the responsibility of the customer. We do offer a prepaid label to be deducted from your refund for $9.98, if you wish to use it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Please be advised that I've emailed a copy of the attached receipt on October 22, 2016 to Sherry M.'s attention and again, today October 30th.  Please provide the Return Authorization label so that I can return this pillow.