My Pillow, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. At this time the company has reached out (only
after You contacted them and I sent an e-mailto them, rather than their phone service). They have offered a replacement pillow and I have accepted. I am now awaiting a response as to whether I get the new pillow first, which I hope so since I only have one pillow, or have to return it. I have also received a shipping label. Thank you to Revdex.com MN and My Pillow. *** ***

I am rejecting this response because:
The pillow had black hair on it and the cotton had pill balls all over itDon't care what you said, you didn't mention the hair on it and the fabric looked washed

I would be happy to assist you, I just need some additional information. Can you please provide your order number, if you have it. If you do not, please provide the full name, address and telephone number the order was placed with

The buy one get one free you cannot purchase one pillow for $The price for pillow is $plus shipping and tax where applicable

I am unable to locate any phone calls or emails from the customer The customer did not enter a promo code on his order

Please give us a call at ###-###-#### so that we may assist you

We will have someone call the customer today

I am rejecting this response because: mypillow called me on sunday and said I would get a refund of dollars and some change I said okno refund back on card used yet

I am rejecting this response because
of the fact they didn't honor their guarantee and risk free Also because return shipping for each pillow is $Why can't I choose how it's shipped since you are forcing me to pay return shipping after your guarantee is worth crap and this isn't risk free Pay return shipping or remove your "risk free" and "the best pillow you will ever have..." from your ads and website and state return shipping is double what it really is and that you are running a scam

What number you are trying to contact, our number is ###-###-#### I have taken your address and email address out of our system

The advertisement for this radio station is attachedIt is our pack offer premium pillows and goanywhere pillows

I am rejecting this response because: MY PILLOW COMPANY should have given adequate information on shipping & return charges. I think theyshould make these charges known BEFORE purchase & should be broadcast on their commercials. * ***

The customer placed her order on 9/30/The customer chose 10-business day delivery. The package was delivered on 10/11/16, on business day 7. The customer refused the package on 10/12/16. Once we receive the package back, the customer will be refunded, less shipping costs

I am rejecting this response because:
This is ridiculous I now have products that I purchased no longer in my possession and you will not replace them this is horrible customer service

I am rejecting this response because:Your REPRESENTATIVE told me to expect a shipping refundThis is what I would likeType 2-business days as much as you would likeWhy would Jessica tell me otherwise, which again, I have in email form

The package appears to be stuck in transit We have reshipped the package and it will ship 2-business days by USPS

The pillow that is sold at a retail store is our Classic pillow. The Classic pillow only comes in levels of support and does not have a 2” gusset. The Premium pillow has levels of support and has a 2” gusset. The Premium pillow is not sold in any retail stores We would
be happy to offer a warranty exchange for your pillow, please contact us at ###-###-####

Unfortunately, you are out of your day money back guaranteeYour original order is from 9/17/2014. We are more than happy to send a replacement pillow

Initial Business Response /* (1000, 5, 2015/04/13) */
Typically, if someone is struggling with their MyPillow, it is because they may require a different support levelThe customer is responsible for the cost to send the pillow back to us, but MyPillow does pay for the shipment of the new exchange
pillow
We would be happy to assist you with an exchange or return, as long as you are within the 60-Day Money-Back Guarantee providedWe will need to issue you a return authorization number in order to accept your returning merchandisePlease give us a call at ***, so that we may help refit you and/or provide you with a return authorization number

We have never had one pillow for $ The buy one get one free offer is for Standard/Queen Premium pillow is $89.97, plus shipping. With your promo code, you receive Standard/Queen Premium pillows for $89.97, plus shipping