My Sister's Closet

To Whom It May Concern: This is in response to complaint # [redacted] We apologize for the misunderstanding Ms [redacted] had at our store Per our consignment contract that Ms [redacted] signed, items priced higher than $are eligible for pi for a $per item pifee The items can be reclaimed within days from the intake date We reserve the right to move consigned items between our various locations Items unsold at the end of the consignment period are donated to a nonprofit group The consigner does get the donation receipt for any items donated Depending on inventory levels, we do “box” items after they have been out on the sales floor for a period of time and then “un-box” the items and put them back on the sales floor for sale This gives the item another chance to sell which is beneficial to the consigner When Ms [redacted] came into the store, her items had been on the floor over days and they were priced under $ Per our contract, the items were not eligible to be picked-up; however, we did allow Ms [redacted] to piof her items that were priced under $and we did waive the $pifee The Guess shoes did sell and Ms [redacted] received $in store credit or $in cash The consigner may stop into any of our store locations to receive her cash or use the store credit The consigner may also request a check to be sent to her by contacting [redacted] or emailing [redacted] Attached please find a copy of our consigner contract that each consigner signs when they open an account Thank you, [redacted]

This consingor was called when her money was due to her, she explained to us that she wanted to wait until all her items were sold and could just pick up check So when the last item was sold she was spoken with, and requested us to send her a check because she was currently out of state The check was mailed the day we spoke with her Unfortunately, we were experiencing software issues causing a slight delay in items being processed and our consignors being paid Also, as was explained to this consignor, we often have customers put items on layaway They then have days to finalize and pay in full for their items, which means the consignor cannot get paid for those items until they are fully paid for As was the case with this person She has been paid, as have all our consignors as soon as the layaway was finalized and her monies were due to her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

While we appreciate their passion, the complaint as described by Mr & Mrs ***, is not base in fact I am going to copy the email that we sent directly to the ***'s after we received the original complaint Please see the attached coupon for more details [redacted] , I tried calling you a couple times earlier today with no luck I am sorry with your frustration about the 20% coupon for My Sister's Attic Arcadia Our My Sister's Attic location at Arcadia has such great furniture and home furnishings, that we are trying to direct our loyal Scottsdale customers there via incentive of a 20% off coupon Again, I sincerely appreciate your frustration, but I am struggling to piece together the incident as you portray it We have zero signage whatsoever regarding the coupon anywhere in or around the showroom Furthermore, I would not characterize the information on the coupon as "fine print" The coupons reads "20% OFF" in extra large font, and directly underneath it reads "any single item at the My Sister's Attic / Arcadia location" in medium size font "Any single item at the MSA Arcadia location" is printed directly front and center of the coupon, it is rather hard to miss We are in no way, shape, or form trying to mislead customersI understand that you had a poor experience, so perhaps next time we create a coupon, we will go to greater lengths as not to confuse shoppers such as yourselfNevertheless, we thank you for being such a passionate shopper Next time you are in the showroom, allow me to extend you a $Gift Card so that you might find a similar chair at a price you are happy withHave a great day, Ryan P [redacted] Director of Operations My Sister's Attic [redacted] My Sister's Charities Gives Back

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This response is incorrect and misleadingThe business told me first that I had no credits when in fact I didOnly after going to the store and several calls was I told that they would send me a check for three of my items soldSince one item was on layaway but would be paid for in less than a week, I agreed to have them send one check once the third item was picked up from layawayHowever all items had sold nearly a month beforeI was told I would be called and a check sent at that timeIt wasn'tI had to call again several times and threaten to file a lawsuit and make this complaint before a check was finally sent I still have other less expensive items that have been sold yet my account balance is still showing zero which means they will not pay me for these itemsThe software problem that they term to be minor actually has been used as an excuse for not paying everyone who has not pushed the matter as I didThey still owe me money for the rest of my items sold but said they won't be able to pay me until the end of this month when they switch to their new software programThis is unacceptableThey are still advertising and making promises to consignors knowing they can't or won't be paying them for an indeterminate time periodI want to be able to go to the store and be paid for everything they have sold and for which they have been paid Regards, [redacted]

Dear Ms [redacted] , This is in response to complaint # [redacted] : Ms*** brought in her items on 5/7/to My Sister's Closet located at [redacted] ***., San Diego, CA At that time, Ms*** did not want to wait for us to go through her items This is our usual process with consignors to determine what items we want to keep to consign and what items we need to return to them because they will not sell in our store Our policy is that consignors wait for us to review their items at the time of drop-off As a courtesy because she did not want to wait for us to review her items at that time, the Assistant Manager, [redacted] , did let Ms*** know that if there were items we could not use for consignment, she would have to come and pick them up within hours or the items would be donated to one of our usual charities Unfortunately, none of her items were accepted on consignment; however, we would gladly have accepted the items if they were "sell-able" The store held onto Ms***'s bag of merchandise as long as they could, extra days in fact, until 5/14, at which time they were donated Ms*** contacted the store and then corporate office on 5/21/demanding she get compensation for her items that were donated I spoke to Ms***and explained to her we would be happy to contact the thrift store, [redacted] , to see if we could get the items back The Store Manager, [redacted] ***, contacted [redacted] [redacted] on behalf of Ms***; however, the items were already processed I called Ms*** back and apologized, explained that her donated items went to a good cause and I would be happy to mail her a donation receipt along with a $gift card, which could be used at any of our store locations I also thanked Ms*** for saving animals with her donation Ms*** demanded that we give her a $gift card for the donated items I explained to Ms*** that we are offering her a $gift card plus a donation receipt for her tax return Ms*** then said that we sole her money and she told me to "go to hell" and hung up the phone Ms*** contacted the San Diego store again on 6/9/demanding her gift card [redacted] let her know that someone would contact her on 6/10/ Ms*** contacted our corporate office on 6/10/again demanding her gift card I explained to Ms*** that we offered her a $gift card and a donation receipt and she told me to "go to hell" and hung up the phone As she did not accept this solution, we did not send her a gift card Ms***wanted to discuss the situation further and I let her know that I had already received the Revdex.com complaint and would communicate directly through the Revdex.com Ms*** hung up the phone She then called the corporate office times in a row, I answered the phone the third time she called I let Ms*** know again I did not feel comfortable discussing this matter further with her, that our company provides a harassment-free work environment and we would contact the police if she called the stores or the corporate office again In summary; Ms*** was told to come back within days to retrieve any items we might not want to take on consignment She did notShe returned in fact week later We held her items for a week, days longer than we told her we would, and days longer than our policy and our contract dictates We should not be held responsible for Ms***'s failure to piher property in a timely manner Attached please find a copy of our consignment contract Per the contract "we are not responsible for loss or damage to any item for any reason" Also attached please find a letter from [redacted] which explains how much our donations help their organization Thank you, [redacted] ###-###-#### [redacted] , Director of Store Operations

We apologize for the misunderstanding [redacted] had at our store [redacted] items did sell and her account does have a balance for the items sold [redacted] was contacted on 4/6/regarding her account status She may call the account balance line at or stop into any of our store locations to use her store credit or receive a check for her items that sold She may also request a print out of her account, which will show the detail of her items consigned and sold [redacted] may contact me with any questions at [redacted] Thank you, [redacted]

Eco Chic Consignments / [redacted] Style Definitions */ The consignor sold items in July and a check was sent to her on 7/11/in the amount of $ Since 7/11/15, more items have sold and the consignor has a balance of $in store credit or $ The consignor may request a check at any time by contacting our account balance line at 602.468.9900, emailing [email protected], online at www.mysisterscloset.com or she may stop into any of our store locations We will be happy to email the consignor a copy of her consignor report as well There are still items for sale on her account and once those items are sold, the consignor may request a check or she may use her store credit at any one of our store locations Feel free to contact me at anytime at with questions Again, we apologize for any inconvenience during our software transition Best, [redacted] , COO

This consingor was called when her money was due to her, she explained to us that she wanted to wait until all her items were sold and could just pick up
check. So when the last item was sold she was spoken with, and requested us to send her a check because she was currently out of state. The check was mailed the day we spoke with her. Unfortunately, we were experiencing software issues causing a slight delay in items being processed and our consignors being paid. Also, as was explained to this consignor, we often have customers put items on layaway. They then have days to finalize and pay in full for their items, which means the consignor cannot get paid for those items until they are fully paid for. As was the case with this person. She has been paid, as have all our consignors as soon as the layaway was finalized and her monies were due to her

This consingor was called when her money was due to her, she explained to us that she wanted to wait until all her items were sold and could just pick up check. So when the last item was sold she was spoken with, and requested us to send her a check because she was currently out of
state. The check was mailed the day we spoke with her. Unfortunately, we were experiencing software issues causing a slight delay in items being processed and our consignors being paid. Also, as was explained to this consignor, we often have customers put items on layaway. They then have days to finalize and pay in full for their items, which means the consignor cannot get paid for those items until they are fully paid for. As was the case with this person. She has been paid, as have all our consignors as soon as the layaway was finalized and her monies were due to her

I dropped off almost items of clothing (some still with tags them)All from good designers such as Michael Kors, Tory Burch, etc Over one month later I went to the store in *** ** to pick up my check and was told their computer system has been down for one month and they have no record of my clothes I was told to contact their headquarters via e-mail to get my check, which I did, and was sent an e-mail back that I have no check coming How can that be? Is this a legitimate organization? I will check back with the store in another few weeks hoping to get a check but I'm not holding out hope!

My Sister's Consignment Store has donated my item that I brought in and wanted consigned, without my consent or knowledgeThis item was not an inexpensive item The multiple times since bringing my item in(within the day consignment period), I have tried to receive confirmation of my item, the store seemed to always have a" computer system failure." They also would tell me that my item has not sold Within the day period I had returned and asked if I could pick up my item The clerk as before went to another computer and checked and then stated that the systems were down Today, when I arrived, I asked about my item The clerk found my name in the front computer and said that my time had not sold I asked again that I wanted to take my item She (the clerk) then went again to another computer and looked up the item She then said she could not find me in the system How is it you need two different computers to find my item? The clerk who could not even find my name in their system began saying they recently had a "system change." Then she proceeds to tell me that items under $are not returned to the owners NOTE: THIS MEANS YOU ARE NOT A CONSIGNMENTYOU ARE A THRIFT / RESALE STOREIf you could not find my items' record in the system, how would you know that my item was even under $50? The item of clothing I wanted consigned was not an inexpensive item Also, this company is not a consignment store They are operating under a consignment store but are a resale store A true consignment store does not own the item until the day consigned period has expired I have stayed in touch with this company within the day period Also, most items in their store are under $50, which again I mention, they state that only items over $will be returned to their owners(with a $fee) If most of their items are under their $price point and they donate these types of items, those are some pretty hefty donations I find this company dishonest and thievesI will never recommend this store( I will recommend to stay away from them), nor will I ever shop there again

To Whom It May Concern:
This is in response to complaint
#***
We apologize for the misunderstanding Ms*** had at
our store. Per our consignment contract
that Ms*** signed, items priced higher than $are eligible for pi
for a $per item pifee. The items
can be reclaimed within days from the intake date. We reserve the right to move consigned items
between our various locations. Items
unsold at the end of the consignment period are donated to a nonprofit
group. The consigner does get the
donation receipt for any items donated
Depending on inventory levels, we do “box” items after they
have been out on the sales floor for a period of time and then “un-box” the
items and put them back on the sales floor for sale. This gives the item another chance to sell
which is beneficial to the consigner.
When Ms*** came into the store, her items had been on
the floor over days and they were priced under $25. Per our contract, the items were not eligible
to be picked-up; however, we did allow Ms*** to piof her items
that were priced under $and we did waive the $pifee
The Guess shoes did sell and Ms*** received $in
store credit or $in cash. The
consigner may stop into any of our store locations to receive her cash or use
the store credit. The consigner may also
request a check to be sent to her by contacting *** or emailing ***
Attached please find a copy of our consigner contract that
each consigner signs when they open an account
Thank you,
***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

While we appreciate their passion, the complaint as described by Mr & Mrs ***, is not base in fact I am going to copy the email that we sent directly to the ***'s after we received the original complaint Please see the attached coupon for more details
***,
I tried calling you a couple times earlier today with no luck
I am sorry with your frustration about the 20% coupon for My Sister's Attic Arcadia. Our My Sister's Attic location at Arcadia has such great furniture and home furnishings, that we are trying to direct our loyal Scottsdale customers there via incentive of a 20% off coupon.
Again, I sincerely appreciate your frustration, but I am struggling to piece together the incident as you portray it. We have zero signage whatsoever regarding the coupon anywhere in or around the showroom. Furthermore, I would not characterize the information on the coupon as "fine print". The coupons reads "20% OFF" in extra large font, and directly underneath it reads "any single item at the My Sister's Attic / Arcadia location" in medium size font "Any single item at the MSA Arcadia location" is printed directly front and center of the coupon, it is rather hard to miss
We are in no way, shape, or form trying to mislead customersI understand that you had a poor experience, so perhaps next time we create a coupon, we will go to greater lengths as not to confuse shoppers such as yourselfNevertheless, we thank you for being such a passionate shopper. Next time you are in the showroom, allow me to extend you a $Gift Card so that you might find a similar chair at a price you are happy withHave a great day,
Ryan P***
Director of Operations
My Sister's Attic
***
***
***
My Sister's Charities Gives Back

We are happy to refund the customer's moneySorry for the inconvenienceJust bring in the top and we will give you a gift card or your money backWhichever you prefer

The
consignor sold items in July and a check was sent to her on 7/11/in the
amount of $ Since 7/11/15, more items have sold and the
consignor has a balance of $in store credit or $ The
consignor may request a check at any time by contacting our account balance
line at 602.468.9900, emailing [email protected], online at
www.mysisterscloset.com or she may stop into any of our store locations
We will be happy to email the consignor a copy of her consignor report as
well.
There are
still items for sale on her account and once those items are sold, the
consignor may request a check or she may use her store credit at any one of our
store locations
Feel free
to contact me at anytime at with questions
Again, we
apologize for any inconvenience during our software transition.
Best,
***
***, COO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response is incorrect and misleadingThe business told me first that I had no credits when in fact I didOnly after going to the store and several calls was I told that they would send me a check for three of my items soldSince one item was on layaway but would be paid for in less than a week, I agreed to have them send one check once the third item was picked up from layawayHowever all items had sold nearly a month beforeI was told I would be called and a check sent at that timeIt wasn'tI had to call again several times and threaten to file a lawsuit and make this complaint before a check was finally sent I still have other less expensive items that have been sold yet my account balance is still showing zero which means they will not pay me for these itemsThe software problem that they term to be minor actually has been used as an excuse for not paying everyone who has not pushed the matter as I didThey still owe me money for the rest of my items sold but said they won't be able to pay me until the end of this month when they switch to their new software programThis is unacceptableThey are still advertising and making promises to consignors knowing they can't or won't be paying them for an indeterminate time periodI want to be able to go to the store and be paid for everything they have sold and for which they have been paid
Regards,
*** ***

We apologize for the misunderstanding *** *** had at our store. *** *** items did sell and her account does have a balance for the items sold *** *** was contacted on 4/6/regarding her account status. She may call the account balance line at
or stop into any of our store locations to use her store credit or receive a check for her items that sold. She may also request a print out of her account, which will show the detail of her items consigned and sold. *** *** may contact me with any questions at *** Thank you,*** ***

Eco Chic Consignments
The
consignor sold items in July and a check was sent to her on 7/11/in the
amount of $ Since 7/11/15, more items have sold and the
consignor has a balance of $in store credit or $ The
consignor may request a check at any time by contacting our account balance
line at 602.468.9900, emailing [email protected], online at
www.mysisterscloset.com or she may stop into any of our store locations
We will be happy to email the consignor a copy of her consignor report as
well.
There are
still items for sale on her account and once those items are sold, the
consignor may request a check or she may use her store credit at any one of our
store locations
Feel free
to contact me at anytime at with questions
Again, we
apologize for any inconvenience during our software transition.
Best,
***
***, COO