My Sister's Closet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I wasn't told about the hrs hold time when I dropped of the itemsIf I were, I would have come back during that periodI live across the street from the storeThey also asked my name and number, they could have called me to notify that they were going to donate my stuff and I would have went over to pick them up. Second, I was never givena copy of the contract so I don't know the termsThey showed me a copy of the contract after the fact, after donated my stuff. They didn't inform me on timeAll they had to do was to admt o their mistakeInstead, they spin thing around nd lie at the same timeVery unethicalThey literally stole my stuffI should have called the police the first day
*** is extremely rudeInstead of aplogizingnd accomodating me, she got very offensive on the phone, treated me like dirt, just as her staff did in the storeThey are the ones who harrass meThey don't listen to me, don't let me talk
She's trying to cover up for the mistake the store did by spinning the story and make me look badShe is exremely hostile, unprofessionalI told her that I contacted the thrift store look for my things nd that they are gone, she said I wasted their time since she also asked her staff to contact the thrift storeWhatever I tried to say, she shut me upTerrble customer service all the way from the top to the bottom
I donate my stuff wherever I wish to, or sell it in ayardsaleThey can't just give my stuff awayThis is theft
The items in that hufe IKEA bag is worth at least $$gift card doesn't compensate for my loss

Dear Ms***,
This is my response to complaint #***:
Ms***, I apologize for your experience with our company. Your items were not stolen, but in fact donated to *** *** ***e ***. This non-profit organization provides quality shelter care, adoption services, education programs and an animal safe house program for the survivors of domestic violence. Our team did try to recover your items from *** *** ***e ***; however, the items were already processed and sold. Our office mailed you a donation receipt for the items that were donated. You may use this donation receipt when you file your tax return.
Unfortunately, none of your items were accepted on consignment; however, we would gladly have accepted the items if they were "sell-able" Typically, items not re-claimed within hours are donated to *** *** ***e ***. My Sister's Closet held onto your items as long as they could, extra days in fact, until 5/14, at which time they were donated.
Thanks,
***
*** ***, Director of Store Operations

Probably the Best place in Michigan to buy a salvage vehicle my Subaru WRX is pretty much mint they did a wonderful job!!! Sorry Tom I thought the car was messed up when you gave it to me but it turns out my wife doesn't know how to drive!! With that said the clutch is fine and the car is amazing thank you!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response is incorrect and misleadingThe business told me first that I had no credits when in fact I didOnly after going to the store and several calls was I told that they would send me a check for three of my items soldSince one item was on layaway but would be paid for in less than a week, I agreed to have them send one check once the third item was picked up from layawayHowever all items had sold nearly a month beforeI was told I would be called and a check sent at that timeIt wasn'tI had to call again several times and threaten to file a lawsuit and make this complaint before a check was finally sent I still have other less expensive items that have been sold yet my account balance is still showing zero which means they will not pay me for these itemsThe software problem that they term to be minor actually has been used as an excuse for not paying everyone who has not pushed the matter as I didThey still owe me money for the rest of my items sold but said they won't be able to pay me until the end of this month when they switch to their new software programThis is unacceptableThey are still advertising and making promises to consignors knowing they can't or won't be paying them for an indeterminate time periodI want to be able to go to the store and be paid for everything they have sold and for which they have been paid
Regards,
*** ***

The level of discrimatory behavior by the staff was shocking and so disappointingAs a resident of Troon and a long time customer, I'm embarrassed of the way they especially treated others in my presenceWhat their largely Eastern European staff didn't know is that I too am an immigrantI lost my accent years ago but not my language skillsI'm in fact fluentWhat they insinuated and how they joked about the people in the store was ugly and apparent even to those who did not understand what they were sayingNeedless to say I won't be going back

Dear Ms***,
This is in response to complaint #***:
Ms. *** brought in her items on 5/7/to My Sister's Closet located at *** *** ***., San Diego, CA At that time, Ms. *** did not want to wait for us to go through her items
This is our usual process with consignors to determine what items we want to keep to consign and what items we need to return to them because they will not sell in our store Our policy is that consignors wait for us to review their items at the time of drop-off. As a courtesy because she did not want to wait for us to review her items at that time, the Assistant Manager, *** ***, did let Ms. *** know that if there were items we could not use for consignment, she would have to come and pick them up within hours or the items would be donated to one of our usual charities Unfortunately, none of her items were accepted on consignment; however, we would gladly have accepted the items if they were "sell-able" The store held onto Ms. ***'s bag of merchandise as long as they could, extra days in fact, until 5/14, at which time they were donated
Ms. *** contacted the store and then corporate office on 5/21/demanding she get compensation for her items that were donated I spoke to Ms. ***and explained to her we would be happy to contact the thrift store, *** *** *** ***, to see if we could get the items back The Store Manager, *** ***, contacted *** *** *** *** on behalf of Ms. ***; however, the items were already processed
I called Ms. *** back and apologized, explained that her donated items went to a good cause and I would be happy to mail her a donation receipt along with a $gift card, which could be used at any of our store locations I also thanked Ms. *** for saving animals with her donation
Ms. *** demanded that we give her a $gift card for the donated items I explained to Ms. *** that we are offering her a $gift card plus a donation receipt for her tax return Ms. *** then said that we sole her money and she told me to "go to hell" and hung up the phone
Ms. *** contacted the San Diego store again on 6/9/demanding her gift card *** let her know that someone would contact her on 6/10/
Ms. *** contacted our corporate office on 6/10/again demanding her gift card I explained to Ms. *** that we offered her a $gift card and a donation receipt and she told me to "go to hell" and hung up the phone As she did not accept this solution, we did not send her a gift card Ms. ***wanted to discuss the situation further and I let her know that I had already received the Revdex.com complaint and would communicate directly through the Revdex.com Ms. *** hung up the phone
She then called the corporate office times in a row, I answered the phone the third time she called I let Ms. *** know again I did not feel comfortable discussing this matter further with her, that our company provides a harassment-free work environment and we would contact the police if she called the stores or the corporate office again
In summary; Ms. *** was told to come back within days to retrieve any items we might not want to take on consignment She did notShe returned in fact week later We held her items for a week, days longer than we told her we would, and days longer than our policy and our contract dictates We should not be held responsible for Ms. ***'s failure to piher property in a timely manner.
Attached please find a copy of our consignment contract. Per the contract "we are not responsible for loss or damage to any item for any reason"
Also attached please find a letter from *** *** *** *** which explains how much our donations help their organization.
Thank you,
*** ***
###-###-####
*** ***, Director of Store Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***