MyGeeksWorld.com LLC

I am writing about case id number [redacted] I would like to add a couple things to the complaint Mygeeksworld forged my signature to the contract as this transaction occurred all over the phoneAnd now they have blocked my access to the email attachments they sent meThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I just had to pay [redacted] $to get my computer operating properly againAs I said before I think mygeeksworld sabotaged my computer Thank you, [redacted]

Hi [redacted] This is regards to the complaint which you have posted on Revdex.com portalAs per our records, We can see that you contacted us on 23rd Oct and fixed the pop up issues and junk removal on the computerYou have been asked pay on that day because technician saw that your [redacted] license was expired and that is a paid software from [redacted] Please visit this link for clarification on the paid software by [redacted] ( https://www[redacted] store.com/store/**usa/en_US/pdp/ [redacted] -Home-amp-Business-2016/productID.323023000) You still have unlimited technical support for yearsI would suggest you to contact us for further clarificationWe apologize for the inconvenience caused and would like to have healthy relationshipRegards Mygeeksworld Team

Complaint: [redacted] I am rejecting this response because:I paid MGW $(attachment 1) for years of unlimited tech help (attachment 2)When I later sought tech help in mid-Nov 2016, MGW wanted addition money which was not per our agreement of "unlimited tech help" for three yearsI cancelled the agreement and asked for a refundMGW agreed to a refund of $and said to allow days for the refund to processI talked w/Harry at MGW and stated my opinion that the refund should be more since I only used Months of their serviceHowever, we did agree on a refund of $The honorable thing is for MGW to immediately issue my refund Sincerely, [redacted]

Dear [redacted] ,First please go through our company policies https://www.mygeeksworld.com/terms-conditions/We have days money back policy.You took support times from us ( So here one time support incident will cost $99.99*4=$400)2016-06-19:30:28- Printer Service2016-06- 20:09:27-Computer slow issue2016-07-18:19:07-Getting some error firewall or Internet issues2016-10-17:21:15-Computer Cleanup (Customer called on our helpline)

Complaint: [redacted] I am rejecting this response because: Nothing was fixed by MGW on OCT because MGW wanted additional money to fix my PCI told them no thanks, and that I would contact [redacted] to fix my PC, which I did, and [redacted] was the business that fixed the issue with my PC at no additional costThere were no expired issues with ***, [redacted] ***, or anything elseI requested a refund from MGWA gentleman, Harry of MGW, called me on Nov to discuss my request for a refundWe decided that a refund of $would be appropriateHarry said please allow - business days for the refund to appear on my credit card statement Sincerely, [redacted]

Dear *** * ***, This some miscommunication from technician end where he called you and said you have to pay for the antivirus servicesThat was a mistake he dialed your phone number without checking your number in CRM , he supposed to call some other customerYour PC Antivirus and
support is still same and you don't have to pay for anythingIn future to AVOID such thing please confirm your Account number from technician (YOUR ACCOUNT ID IS: ***) Thanks & regards Virender K*** MGW COMPLIANCE(MyGeeksWorld LLC) Complaint Mail Box:[email protected] Email |[email protected] Helpline: +1-844-784-

Hi ***, We are not able to find out any such interaction with any of our employee, Please if you have any proof where its mentioned my geek world offered a partial refund please submitted to our team on [email protected]

*** * ***, We are unable to process refund after months laterSo here if you have any dispute please call to your bank

Mr ***, Your subscription is expiredWe have days refund policy for more info please check https://www.mygeeksworld.com/terms-conditions/

Complaint: ***
I am rejecting this response because: I have received only one successful PC Tech Help support from My Geeks World, and that was on 23Junwhen MGW fixed a printer problemI cancelled the Tech Help agreement (copy attached) w/MGW on 24Octand requested a refundThe printer fix was covered in the agreement and no further charges are valid since I had unlimited tech help for years at no additional costCost of the printer fix was $A refund is due of $299.99. I have only talked twice w/My Geeks WorldAny and all costs for their services have been paid for as described below: o First - 23JunI talked to MGW from a *** *** store where I was getting help for a printer problem. I described the problem over the phone to MGW and they said the problem was not with the printer but with my connection to the printer on my home computer. They asked me to go home and call them back so they could fix the connection by remote controlI did so, and MGW correctly diagnosed the problem, fixed connectivity from my PC to the printer, and cleaned the printer and PCMGW then offered me a 3-yr Tech Help Contract for $and said it would cover the Printfix plus any future PC proble** at no additional costI agreed and paid the $by credit card. o Second - 23OctI called MGW on their helpline and told them that there was a pnotice on my PC that showed 3-drivers were not workingAlso I could not access my *** anti-virus/I-net protectionMGW scanned my PC and said there were “other” proble** as well (** *** ***, more drivers disabled, expired *** License, etc.) and said they could fix everything for an additional $I did not agree to any additional cost, nor did I agree to MGW doing anything to fix my PC problem
Sincerely,
*** ***

Dear [redacted],First please go through our company policies https://www.mygeeksworld.com/terms-conditions/We have 15 days money back policy.You took support 4 times from us ( So here one time support incident will cost $99.99*4=$400)2016-06-22 19:30:28- Printer Service2016-06-25...

20:09:27-Computer slow issue2016-07-12 18:19:07-Getting some error firewall or Internet issues2016-10-22 17:21:15-Computer Cleanup (Customer called on our helpline)

Hi [redacted] This is regards to the complaint which you have posted on Revdex.com portal. As per our records, We can see that you contacted us on 23rd Oct 2016 and fixed the pop up issues and junk removal on the computer. You have been asked pay on that day because technician saw that your [redacted] license was expired and that is a paid software from [redacted]. Please visit this link for clarification on the paid software by [redacted]( https://www.[redacted]store.com/store/**usa/en_US/pdp/[redacted]-Home-amp-Busine...⇄ You still have unlimited technical support for 3 years. I would suggest you to contact us for further clarification. We apologize for the inconvenience caused and would like to have healthy relationship. Regards Mygeeksworld Team

Hi [redacted], I want to tell you the number that you gave us its not belong to our Company ([redacted]) might me you are mislead by some one.yes that's true we got one payment of $499.95 that is a authorized  payment done  without our knowledge and same has been canceled by our account team.

I am writing about case id number [redacted]  I would like to add a couple things to the complaint.     Mygeeksworld forged my signature to the contract as this transaction occurred all over the phone. And now they have blocked my access to the email...

attachments they sent me. Thank you,[redacted]

I just had to pay [redacted] $200.00 to get my computer operating properly again. As I said before I think mygeeksworld sabotaged my computer.   Thank you, [redacted]

Hi [redacted],Yes, I have accepted the offer of a $200 refund from MGW. However, I think the 15 - 20 days is excessive for the business to post the refund. MGW said early their policy was 15 days. Thank you so much for your help![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted] This is Kunal K[redacted] from MYGEEKSWORLD. We have a policy 100% resolution guarantee under which we have already provided refund to you 2 days ago. We are sorry to lose a customer like you as we were not able to fix one of the issues for you. Please check with your Bank as you will be getting the money back which you have paid to us. In case you don’t see the amount back, you can always contact us at +1-844-784-2424 or [email protected]. It is easier for you to contact us as we are 24/7 support. Hope to hear from you over the phone or email. Thanks Kunal K[redacted]