MyPanorama.tv

My mother found their add in a paper and called them on April 28, She asked if Mbps internet speed is sufficient enough to run their equipment and have a decent quality shows on TVThey told her that the internet speed doesn't matterThey convinced her to pay on the phone $via her bank accountAfter few days, my mother found out that her internet speed is too slow to run Panorama's service and changed her mindShe returned their equipment unboxed the same day it came on the mailSince April, she called several times and asked to refund her moneyIt is July (now) and they never returned her anythingIf she calls them, they tell her that their manager (some Alex) will call her back to resolve the issueNobody called, no money refunded Conclusion: This is another example of Russian service with roots to former USSR where people were scammed and defrauded on a Government scale I filed a complaint to Revdex.com ID #on 7/24/

At this time, I have been contacted directly by Panorama TV regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They never actually contacted me, I finally managed to get through to them They gave me a day discount only, but refused to accept their mistakes for any more days that the systems have been offline or not working When I contacted them asked for appropriate compensation, they began to argue with me and claimed that since it's cheaper than their competitors they shouldn't have to compensate me any further I told them that I will be switching to their competitors because even though it's pricier, they have better customer service, and service in general So I cancelled the service to one of the boxes Decided to keep the other one for now, but will most likely cancel that one as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

constantly freezing photosIt happens they offer illegal Tv service from around the world without having any legal rights

Revdex.com:At this time, I have not been contacted by MyPanorama.tv regarding complaint ID [redacted] I ended up just contacting my credit card and disputing the chargeI received the money backI would still like to keep my review so other customers can see not to buy from them.Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by MyPanorama.tv regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by MyPanorama.tv regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
At this time, I have not been contacted by panorama TV regarding complaint ID ***
I called them many times, left numerous messages but nobody got back to me
Sincerely,
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***

At this time, I have been contacted directly by Panorama TV regarding complaint ID [redacted], however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
They never actually contacted me, I finally managed to get through to them They gave me a day discount only, but refused to accept their mistakes for any more days that the systems have been offline or not working When I contacted them asked for appropriate compensation, they began to argue with me and claimed that since it's cheaper than their competitors they shouldn't have to compensate me any further I told them that I will be switching to their competitors because even though it's pricier, they have better customer service, and service in general So I cancelled the service to one of the boxes Decided to keep the other one for now, but will most likely cancel that one as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

My mother found their add in a paper and called them on April 28, 2015. She asked if 1.5 Mbps internet speed is sufficient enough to run their equipment and have a decent quality shows on TV. They told her that the internet speed doesn't matter. They convinced her to pay on the phone $366.95 via her bank account. After few days, my mother found out that her internet speed is too slow to run Panorama's service and changed her mind. She returned their equipment unboxed the same day it came on the mail. Since April, she called several times and asked to refund her money. It is July 2015 (now) and they never returned her anything. If she calls them, they tell her that their manager (some Alex) will call her back to resolve the issue. Nobody called, no money refunded.
Conclusion: This is another example of Russian service with roots to former USSR where people were scammed and defrauded on a Government scale.

I filed a complaint to Revdex.com ID #10732554 on 7/24/2015.

Revdex.com:At this time, I have not been contacted by MyPanorama.tv regarding complaint ID [redacted]. I ended up just contacting my credit card and disputing the charge. I received the money back. I would still like to keep my review so other...

customers can see not to buy from them.Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by MyPanorama.tv regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by MyPanorama.tv regarding complaint ID [redacted].Sincerely,[redacted]

Review: On January the [redacted] I had contacted panorama TV due to an advertisement I saw for their Russian TV service. I had placed the order for a receiver and one year of service totaling $268 dollars. When I placed the order I was told that they have a 14 day return policy to test out the equipment. When I contacted the company yesterday the rep told me that it was too late to return anything and they only have a 5 day return policy. I asked to speak with a supervisor and she told me he would call me back. when I called back today she told me that I can not speak with the supervisor rules are rules and hung up. I am aggravated at the service that this company is offering. The sad thing is I had purchased this as a new years gift for my grandparents and they are left without any tv service now. Because I spent 268 dollars and I dont have anymore money to spend.Desired Settlement: I would like to return my equipment and receive a full refund for the service. I would also like to report them to the New York business board so they can remove the companies business license. such a company should not be running a fraudulent business.

Consumer

Response:

At this time, I have not been contacted by MyPanorama.tv regarding complaint ID [redacted]. I ended up just contacting my credit card and disputing the charge. I received the money back. I would still like to keep my review so other customers can see not to buy from them.Sincerely,

Review: Panorama TV (Russian Television)

They failed to refund my 28.95 dollars received for the trial subscription period (with promised full refund), therefor they stole these money from me.

In August 2014 I paid them 28.95 for the first month. They promise to refund these money if the service was canceled within certain period of time. I did cancel the subscription within the time allowed. (Was not able to use the service at all, because their technical support was not able to resolve a technical issue.) THEY DID CONFIRM THAT THEY OWE ME 28.95, AND PROMISED TO REFUND THEM. BUT NEVER DID.

A day after I used their website to make that payment, my bank detected an attempt of fraud activity on my card and suspended it. A new card was issued. I don't know if that fraud activity had anything to do with the Panorama TV website, or was that just a coincidence. But I did not use the card anywhere else online at that time.

Since August I called Panorama TV customer service 5 times. Several times their answer was: yes, we will send the refund, just wait a couple of days. Now they say that they cannot send the refund, because my Master card number has changed. And the only option they have is to refund money to the same exact card. I suggested to them to send me a check, to the address they have on file, and I don't mind if they want to subtract their mailing expenses from my refund. THEY REFUSED.

All five times when I called, I talked to the company's customer service representatives. The last time I called (on October [redacted]) the lady introduced herself as [redacted]. Several times during the latest calls I asked to speak to the [redacted] to discuss my issue. Three times I was told he will call me back, but he never did. During my last call I insisted to talk to him, but again was refused that opportunity. According to [redacted], the [redacted]'s name is [redacted]. Overall, during the last conversation on October [redacted], they clearly let me know, that they have no intention to refund my money, nor to further discuss the issue.Desired Settlement: Mail me a check for 28.95.

Consumer

Response:

At this time, I have not been contacted by MyPanorama.tv regarding complaint ID [redacted].Sincerely,[redacted]

My mother found their add in a paper and called them on April 28, 2015. She asked if 1.5 Mbps internet speed is sufficient enough to run their equipment and have a decent quality shows on TV. They told her that the internet speed doesn't matter. They convinced her to pay on the phone $366.95 via her bank account. After few days, my mother found out that her internet speed is too slow to run Panorama's service and changed her mind. She returned their equipment unboxed the same day it came on the mail. Since April, she called several times and asked to refund her money. It is July 2015 (now) and they never returned her anything. If she calls them, they tell her that their manager (some Alex) will call her back to resolve the issue. Nobody called, no money refunded.

Conclusion: This is another example of Russian service with roots to former USSR where people were scammed and defrauded on a Government scale.

I filed a complaint to Revdex.com ID #10732554 on 7/24/2015.

Review: The service we ordered never worked, and after numerous attempts to resolve the issue, the company refuses to communicate and help.Desired Settlement: I want to get full refund in the amount of $304.95

Review: On March the [redacted] I called the company regarding subscription for their service. They requested to provide my bank account number in order to provide the TV service. Total price for the annual plan and equipment was $432. I told them that I am not completely sure about this but the customer representative assure me that if I will change my mind I can cancel with full refund. 20 minutes later, after talking to my wife, we decided that we do not want it and called the company back to cancel the plan. They said no problems your request canceled and refund will be issued. Instead of this on March ** we received TV box. We called the company and they apologize for mistake and told us to mail it back. We mail TV box back on the same day March **. We have a receipt confirming the date. Then on multiple occasions we called the company and they keep promising to return the $432. They even said that they send it to wrong account. My last communication with company representative was today. Her respond was that she does not know anything about refund and I need to talk to the [redacted] and he is not available. I feel that they are committing a crime not returning my money that I paid. My rights as a customer violated. Complaint will be also filed with Attorney General Office.Desired Settlement: Immediate full refund of my banking account.

Consumer

Response:

At this time, I have not been contacted by MyPanorama.tv regarding complaint ID [redacted].Sincerely,[redacted]

constantly freezing photos. It happens they offer illegal Tv service from around the world without having any legal rights.

Review: On 4/*/2013 we connected a box to get Russian television at home. It was working fine until Sept 2013. In October we have had several issues with the service and the product. On October [redacted] the box wasn't working, we called them they said they would send a repair man over to fix it. After a week they told us that the repair man wasn't coming and that we had to bring the box to them ourselves to have it switched. From November [redacted] to [redacted], it stopped working entirely, we called they said they are updating their system so they will send a technician over to switch the boxes. Again they called us to say we have to bring it ourselves. From Dec [redacted] to the [redacted] it stopped working again, on the [redacted] they finally reconnected the after we finally got through to them after calling them several times. From January [redacted] to the [redacted] it stopped working again, we called them everyday before we finally got through to someone. On February [redacted] it stopped working again, we called again to get it fixed the next day. Finally, since the [redacted] of March nothing has been working, we have tried calling them several times the past few days, we just get a machine to leave a message, we have left several, no one calls us back. Finally we called the last time, there was no longer a message machine, it automatically hung up. As you can see, We have kept a record of each occurrence. We paid $541.06 for the 2 boxes and a full year of service. They aren't replying at all so there is nothing we can do. The times we were able to contact them they said it was our internet speed, we paid to upgrade it. Then they said it was the provider, we switched to fios(with 50mbps). Originally [redacted] was the person who took our credit card information and to contact him directly, but ever since we made the purchase, we have never been able to contact him. The other 2 staff members we have talked to was [redacted] and [redacted], but they told us they can't do anything without the [redacted]. They won't tell us the name of the [redacted] either.Desired Settlement: We are unsure of how to proceed, we either want the service to be restored, or if they don't want to do that, to get a complete refund of what we paid for because this is the worst service I have ever had. They are completely unprofessional, and I don't think anyone would be able to contact them. There are other problems we had with them that we couldn't fit into the description, they constantly lie to us and charge us extra fees.

Consumer

Response:

At this time, I have been contacted directly by Panorama TV regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They never actually contacted me, I finally managed to get through to them. They gave me a 10 day discount only, but refused to accept their mistakes for any more days that the systems have been offline or not working. When I contacted them asked for appropriate compensation, they began to argue with me and claimed that since it's cheaper than their competitors they shouldn't have to compensate me any further. I told them that I will be switching to their competitors because even though it's pricier, they have better customer service, and service in general. So I cancelled the service to one of the boxes. Decided to keep the other one for now, but will most likely cancel that one as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I order that service ( Russian TV) for my father who is 88 years old, but despite multiple calls to tech support nothing works. I called and asked the manager to contact me, but it's been 3 weeks but nobody got in touch me. The company refuses to help me, saying it "everything should work"," it's your problem", "change the internet provider", etc. I pre- payed in advance $ 305.95 for the full year of service and they refuse to cancel it and refund me the money. PLEASE HELP.Desired Settlement: I want to cancel the service and get a refund.

Consumer

Response:

At this time, I have not been contacted by panorama TV regarding complaint ID [redacted].

I called them many times, left numerous messages but nobody got back to me.

Sincerely,