MyPanorama.tv

Review: On 4/*/2013 we connected a box to get Russian television at home. It was working fine until Sept 2013. In October we have had several issues with the service and the product. On October [redacted] the box wasn't working, we called them they said they would send a repair man over to fix it. After a week they told us that the repair man wasn't coming and that we had to bring the box to them ourselves to have it switched. From November [redacted] to [redacted], it stopped working entirely, we called they said they are updating their system so they will send a technician over to switch the boxes. Again they called us to say we have to bring it ourselves. From Dec [redacted] to the [redacted] it stopped working again, on the [redacted] they finally reconnected the after we finally got through to them after calling them several times. From January [redacted] to the [redacted] it stopped working again, we called them everyday before we finally got through to someone. On February [redacted] it stopped working again, we called again to get it fixed the next day. Finally, since the [redacted] of March nothing has been working, we have tried calling them several times the past few days, we just get a machine to leave a message, we have left several, no one calls us back. Finally we called the last time, there was no longer a message machine, it automatically hung up. As you can see, We have kept a record of each occurrence. We paid $541.06 for the 2 boxes and a full year of service. They aren't replying at all so there is nothing we can do. The times we were able to contact them they said it was our internet speed, we paid to upgrade it. Then they said it was the provider, we switched to fios(with 50mbps). Originally [redacted] was the person who took our credit card information and to contact him directly, but ever since we made the purchase, we have never been able to contact him. The other 2 staff members we have talked to was [redacted] and [redacted], but they told us they can't do anything without the [redacted]. They won't tell us the name of the [redacted] either.Desired Settlement: We are unsure of how to proceed, we either want the service to be restored, or if they don't want to do that, to get a complete refund of what we paid for because this is the worst service I have ever had. They are completely unprofessional, and I don't think anyone would be able to contact them. There are other problems we had with them that we couldn't fit into the description, they constantly lie to us and charge us extra fees.

Consumer

Response:

At this time, I have been contacted directly by Panorama TV regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They never actually contacted me, I finally managed to get through to them. They gave me a 10 day discount only, but refused to accept their mistakes for any more days that the systems have been offline or not working. When I contacted them asked for appropriate compensation, they began to argue with me and claimed that since it's cheaper than their competitors they shouldn't have to compensate me any further. I told them that I will be switching to their competitors because even though it's pricier, they have better customer service, and service in general. So I cancelled the service to one of the boxes. Decided to keep the other one for now, but will most likely cancel that one as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On Oct *, 2013, I subscribed for Panorama TV services (a Russian-language Internet TV service provider) and received from the company a top-set box. In the course of several days it became clear to me that Panorama TV cannot provide service even on a moderate sufficiency level (signal was coming in packages, and froze with regular intervals). I decided to terminate my subscription and return the top-set box, but the company's representative refused to take back their equip ment; it turned out they had sold this box to me for $145.95. That was a big news to me, as in my understanding cable companies usually provide these boxes as rentals; nobody sells them to customers. There was no written agreement between me and Panorama TV that would specified that I had to buy this box to get their service. I consider this situation utterly unfair. They did not get my consent to buy this thing, I thought they had taken money for it as deposit. More, when I with the help of [redacted] (social worker [redacted] at: ###-###-####) requested by fax that Panorama TV terminate their service; they made an attempt to transfer $155 for the rest of the year from my checking account at [redacted]. I am a person on a fixed income; I get SSI; there was not enough funds for this transaction; and it was not authorized by me; as a result the bank has charged me for this attempt. I believe that Panorama TV should refund me for their equipment and take their box back. But, by all appearances, they are not going to do that taking advantage of the situation--dealing with an old man with very limited command of English.[redacted] complaint was translated from Russian into English and put in here by social worker [redacted] at [redacted], located at [redacted]; tel ###-###-####.Desired Settlement: Panorama TV has to take back their equipment and return me $145.95 they owe me.

Consumer

Response:

At this time, I have not been contacted by MyPanorama.tv regarding complaint ID [redacted].

Sincerely,

Review: I did buy Mypanorama.tv service on 03/**/14 and I had their service for about 7 business days and did return the Set Top Box back and my service was cancelled. They did say with in 10 business days I will receive my money back and its almost a month and still didn't receive my money yet! a total of $412.90! Please Help!

When I call them They keep Telling me they will refund my money back! I also asked to speak to a [redacted] and they keep saying that the [redacted] is Busy and will call back! I still have not heard back from them!Desired Settlement: I have paid 412.90 I also had to pay FedEx to Return the Set Top Box and I had to pay $18.94 I also would like a refund back do to all the lies they Promised that ware not able to Keep! Please Help

Review: In the beginning of September I purchased a TV receiver from Panorama TV that has over 300 channels in Russian language. I did it for my grandparents who watch Russian channels only. We had trouble connecting it and with the slower internet, they were unable to watch it. I returned the receiver to the company September [redacted] and they promised me to return the money within two weeks. Today is October [redacted]. I have called them over 10 times, and they keep telling me that within a few days I will get it back. I keep leaving messages for the manager, who conveniently is never there, and he never returns any of my calls. It has been a month and a half since I returned the receiver and I am not getting my money back. The company is a scam and they treat customers terribly. If you get something from them, don't bother returning it because you will never see your money again.Desired Settlement: I want all of my money back. That's all I am asking for.

Consumer

Response:

At this time, I have not been contacted by MyPanorama.tv regarding complaint ID [redacted].

Sincerely,

Review: To Whom It May Concern:I joined the mypanorama.tv on November **, 2013. They offer lower price for their cable service if you prepay for a year so I decided to take advantage of this offer and signed up for one year. They charged full year fee to my debit card and mailed me a cable box. I received a box one week later, but it came without a wire. Needless to say, I was unable to watch anything without a cable wire. On December **, almost a month later, they charged me for a cable wire and shipped it to me. When I finally received it and tried to watch TV, I was very disappointed with the quality of their service. I immediately called their technical support and was told that my internet speed was too slow and I had to upgrade to higher speed through my internet provider. I called my internet provider and upgraded to a higher speed service, but when I attempted to watch TV through [redacted] the quality of the service was still very poor. Picture would constantly freeze up and it would repeat the same sentences over and over again. At that point I was very disappointed and wanted to terminate my agreement with mypanorama.tv and receive full refund. However, they made it impossible to cancel my service. I have called their customer service team numerous times for the last two weeks, but every time I call they refuse to cancel my account and tell me that one of their managers would contact me. At this point I am still waiting for a call back. Mypanorama.tv guarantees full refund within 14 days once you start using their equipment. Overall, I have used it no more than 20 minutes from the day I received my cable box. As of right now I have lost all my hope to resolve this matter directly with the company and only rely on Revdex.com to get involved. This company is a scam and I regret that I signed up with them and prepaid them for the entire year of service I have never received.Thank you for your attention to this matter. Your help is greatly appreciated.Regards[redacted]Desired Settlement: I want full refund for cable service I was never able to use.

Consumer

Response:

At this time, I have not been contacted by MyPanorama.tv regarding complaint ID [redacted]. On 01/**/2014 I disputed transaction though my bank and they refund the money. MyPanorama.tv has not contacted me at all.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Client spent $500 in order to receive the Panorama TV, after controversial issue receiving the product, client returned product right away. After retrieving the return box from the client, the money was never returned to him. We spoke to the [redacted] and a worker named [redacted] who has rejected our phone calls and questions for one month already. She told us the package was received but the refund was never processed. [redacted] is a senior citizen who receives SSI and can not stay without this money.Desired Settlement: receive the $500 back

Consumer

Response:

At this time, I have not been contacted by MyPanorama.tv regarding complaint ID [redacted].

Sincerely,