MZ Tix

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am rejecting the company's offer I want a refund for the full amount because I did not receive the tickets that I paid for I did not get upgraded tickets Those tickets were not used and I was not contacted that my tickets were not available I called in twice and they told me that my tickets were on their way The specific tickets that I purchased for this exact reason!!! These people are a joke and I'm tired of this crap In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Thank you for contacting us on the above mentioned matter and giving us an opportunity to address the issue brought up by [redacted] *** In attempting to address the attached claim, I will try to give a brief overview of how our business works, followed by our response to the matter Ticket Gallery is a licensed ticket broker that resells tickets through our call center in Times Square, through various online distribution channels and occasionally through our own website [redacted] The order mentioned above was sent to us from a secondary market ticket aggregator, which falls under the distribution channels category There are several ticket aggregating exchanges in the secondary market, most of which allow both the consumers and professional ticket resellers to upload tickets to their exchanges Websites like [redacted] Seats all offer an alternative option for consumers to buy tickets, as opposed to only dealing with Ticketmaster and other primary operators We post our inventory on all secondary market exchanges and they in turn use our tickets (along with thousands of other resellers) to market this collective pool of inventory by utilizing email marketing programs, PPC, SEO, affiliate marketing or various other partnership progra [redacted] Every exchange operates differently When we receive an order from StubHub, TicketsNow and Razorgator, we bill them directly and drop ship the tickets to their clients on their behalf TicketNetwork forwards the clients information to us, we charge the buyers card, pay TicketNetwork a commission for the sale and ship the order directly to the client [redacted] charges us a ticket listing fee, allows us to transact directly with the client and [redacted] also makes a fee by having both the seller and buyer transact using their subsidiary PayPal to clear the sale It is important to note that in all of the scenarios above, we have no control over how these platforms market themselves or communicate directly with the end user In regards to this specific issue, [redacted] purchased our tickets that were posted on one of the hundreds of TicketNetwork affiliate sites (Official-Online-Tickets.net) We received the order via that exchange and filled it as required After reviewing her complaint I went ahead and begun a test purchase on the same website that she purchased her tickets The website very clearly shows the service fees attached to the purchase and I have included a copy of that as well Service fees are a charge that is passed from the affiliate website that the consumer went to purchase their tickets We cannot offer her a refund of those fees However, after consulting with our concerts department, we can offer to give [redacted] a Refund Less Service fees This offer however is only available until April **, as tickets prices in the secondary market are in fact driven by demand and the value may change Until April ***, we can give [redacted] a refund of $595.00, she must contact our offices and sign a form agreeing to the terms of the refund Please feel free to contact me with any further question Thank you, [redacted]

This is being handled with [redacted] s at the moment Customer was in fact offered a refund of $for the [redacted] delivery switch

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 0in 10pt;"> While I was fully refunded, I lost the two tickets originally purchased in September only two days before the event took placeI had given those tickets to my daughter for her birthday present and was unable to follthrough with my giftMy concern with the company is that they are unethical and parallel the same business practices that insider trader doesFor one thing, they charged and confirmed my two (2) seats in September and while I made multiple contacts with the company from September to December, they never once stated "there may be an issue with us getting you those seats"In fact, I only learned of their issue on [redacted] - two days before the event which was [redacted] I read the small print on their website and what I find interesting is that on the home page they state that the company has been in business for over yearsInterestingly, the company only started operating as an LLC by the [redacted] in The same [redacted] who I read online has owned/worked at several companies over the past years including operating a [redacted] If the company is going to share to lie on their homepage about their year old reputation then I think its only fair for the Revdex.com to state that this company is unfair and unethical and in the less than years of service, to receive complaints only shows me that their business is less than satisfactoryI think you should choose to lower their overall rating to a D and include that their practices are unethicalI strongly believe they sold my tickets for a much higher price to someone else since the day of the event, I learned my original seats were now going for $Can I prove that...sadly noBut when I repeated my story to the employees at the [redacted] *** [redacted] , they mentioned that that company had come up before in unethical practices and never to trust a ticket brokerI wonder why that is? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is what I know: 1) I did not see a full itemized cost of these tickets until after I received an email receipt 2) They had listed the wrong arena seating arrangement on their site at the time I purchased the ticketsI spent a long time reviewing their seating chart to ensure I got good seats at the price we were willing to payAfter purchase, I went back and compared their seating chart agaist the Tacoma Dome's site, as I had never been to a concert where the stage was in the middle of the arenaI then saw their seating chart did not match the Tacoma Dome's seating chartOnce I brought the erroneous seating chart to their attention, the corrected seating then showed up on their site shortly after 3) I do not want a refund because I found these tickets cheaperI bought these tickets through their site because they offered tickets earlier than any place elseThere was no way of 'shopping around' at that timeI want a refund because I believe I've been scammed 4) There are a number of similar charges made about this company on the internetI wish I would have done more research on them prior to purchase Listen, I have wanted to see this band for yearsMy husband wanted to buy me these tickets as a 'surviving cancer' giftWe can not afford to be scammed and yet that's what has happenedI know what I saw and I know what happenedI have no way of proving itI am not a big company, I am an individual trying to to get a refund from a wrong done to me Thanks for listening, [redacted] ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
-why are they offering a $credit if they didn't do anything wrong?-I was not contacted about the fact that my tickets were not available They only emailed the tickets days after canceled *** ** deliveries by *** *** Funny thing about the delivery is that they told me they couldn't email the tickets I purchased because I paid for *** shipping but then they send me different tickets via email This was days after my purchase and I had to call them numerous times Total Scam!!! -they sent me downgraded tickets Just because they are closer does not make them an upgrade The tickets that I ourchased were above the glass line without a distorted view of the ice The tickets they sent me have a distorted view of the ice where you can't see all the way down the ice.-All of my receipts and emails do not state anything about switching tickets without notice
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Thank you for contacting us on the above mentioned matter and giving us an opportunity to address the issue brought up by *** ***.In attempting to address the attached claim, I will try to give a brief overview of how our business works, followed by our response to
the matter. *** *** was a licensed NYS ticket broker that resold tickets through a call center in Times Square, through various online distribution channels. The order mentioned above was sent from a secondary marketticket aggregator, which falls under the distribution channels category.There are several ticket aggregating exchanges in the secondary market, most of which allow both the consumers and professional ticket re-sellers to upload tickets to their exchanges. Websites like *** ***,*** (a division of ***), *** ***, *** and *** *** all offer an alternative option for consumers to buy tickets, as opposed to only dealing with *** and other primary operators.We posted our inventory on all secondary market exchanges and they in turn used our tickets (along with thousands of other resellers) to market this collective pool of inventory by utilizing email marketing programs, PPC,SEO, affiliate marketing or various other partnership programs.Every exchange operates differently. When an order is received from ***, *** and ***, they are billed directly and the tickets are drop shipped to their clients on their behalf. *** forwards the clients information to us, we charged the buyers card, paid *** a commission for the sale and shipped the order directly to the client. *** charged us a ticket listing fee, allowed usto transact directly with the client and *** also makes a fee by having both the seller and buyer transact using their subsidiary PayPal to clear the sale.It is important to note that in all of the scenarios above, we had nocontrol over how these platforms market themselves or communicate directly withthe end user.In regards to this specific issue, *** *** purchased our ticketsthat were posted on one of the hundreds of *** affiliate sites. We received the order via that exchange and filled it as required. After reviewing her complaint it is obvious that ***
*** ended up on a website that was not within our control. As stated above, weonly filled the order as received from the above mentioned exchange *** *** does not misrepresent nor claim to be any venue, as such; thiscomplaint should be kindly redirected to the actual website she bought thetickets on

There is certainly an invoice detail screen before clicking submit We cannot be held responsible if the user clicks through it. All our records show the same map that has never been changed Stage was always set to the left of the arena while looking at the map This customer was not scammed in any way by us We have fully investigated this issue This customer apparently went through the sale very quickly and then, we believe, decided that she could get the tickets cheaper Regardless of that, BEFORE this complaint was made, we offered to cancel this order less the service fees We cannot get the service fees from the website she ordered the tickets from We also upgraded her tickets by one entire section closer to the stage, to section 8A
There is nothing more we could have done for this customer, we feel we have been more than fair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

-why are they offering a $credit if they didn't do anything wrong? The credit was only for the change in delivery method.-I was not contacted about the fact that my tickets were not available They only emailed the tickets days after canceled *** ** deliveries by *** *** Funny thing about the delivery is that they told me they couldn't email the tickets I purchased because I paid for *** shipping but then they send me different tickets via email This was days after my purchase and I had to call them numerous times Total Scam!!! -they sent me downgraded tickets Just because they are closer does not make them an upgrade The tickets that I ourchased were above the glass line without a distorted view of the ice The tickets they sent me have a distorted view of the ice where you can't see all the way down the ice - closer rows are considered an upgrade for this arena and are actually priced at a higher rate We wpologize if the consumer does not see them as an upgrade, however, they in fact are considered so in the market.-All of my receipts and emails do not state anything about switching tickets without notice- Upon checkout there is a specific box that the consumer clicks that says they would accept an upgrade

This customer has been fully refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting the company's offer.  I want a refund for the full amount because I did not receive the tickets that I paid for.  I did not get upgraded tickets.  Those tickets were not used and I was not contacted that my tickets were not available.  I called in twice and they told me that my tickets were on their way.  The specific tickets that I purchased for this exact reason!!!  These people are a joke and I'm tired of this crap.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

*
Thank you for contacting us on the above mentioned matter
and giving us an opportunity to address the issue brought up by [redacted].
In attempting to address the attached claim, I will try to
give a brief overview of how our business works,...

followed by our response to
the matter.  
Ticket Gallery is a licensed ticket broker that resells tickets through
our call center in Times Square, through various online
distribution channels and occasionally through our own website
[redacted]  The order mentioned above was sent to us from
a secondary market ticket aggregator, which falls under the
distribution channels category.
There are several ticket aggregating exchanges in the secondary market,
most of which allow both the consumers and professional
ticket resellers to upload tickets to their exchanges.  Websites like
[redacted] Seats all offer an alternative option for consumers
to buy tickets, as opposed to only dealing
with Ticketmaster and other primary operators.
We post our inventory on all secondary market exchanges and they in turn
use our tickets (along with thousands of other resellers) to
market this collective pool of inventory by utilizing email marketing
programs, PPC, SEO, affiliate marketing or various other partnership
progra[redacted]
Every exchange operates differently.  When we receive an order from
StubHub, TicketsNow and Razorgator, we bill them directly and drop ship
the tickets to their clients on their behalf. 
TicketNetwork forwards the clients information to us, we charge the buyers
card, pay TicketNetwork
a commission for the sale and ship the order directly to the client.  [redacted]
charges us a ticket listing fee, allows us to transact directly with the
client and [redacted] also makes a fee by having both the seller and buyer
transact using their subsidiary PayPal to clear the
sale.
It is important to note that in all of the scenarios above, we have no
control over how these platforms market themselves or communicate directly
with the end user.
In regards to this specific issue, [redacted] purchased our tickets that
were posted on one of the hundreds of TicketNetwork affiliate sites (Official-Online-Tickets.net). 
We received the order via that exchange and filled it as required.  
After reviewing her complaint I went ahead and begun a test purchase on the
same website that she purchased her tickets. 
The website very clearly shows the service fees attached to the purchase
and I have included a copy of that as well.
Service fees are a charge that is passed
from the affiliate website that the consumer went to purchase their
tickets.  We cannot offer her a refund of
those fees.  However, after consulting
with our concerts department, we can offer to give [redacted] a Refund Less
Service fees.  This offer however is only
available until April **, as tickets prices in the secondary
market are in fact driven by demand and the value may change.
Until April [redacted], we can give
[redacted] a refund of $595.00, she must contact our offices and sign a form
agreeing to the terms of the refund.
Please feel free to contact me with any further question.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
0in 10pt;">
While I was fully refunded, I lost the two tickets originally purchased in September only two days before the event took place. I had given those tickets to my daughter for her birthday present and was unable to follow-up through with my gift. My concern with the company is that they are unethical and parallel the same business practices that insider trader does. For one thing, they charged and confirmed my two (2) seats in September and while I made multiple contacts with the company from September to December, they never once stated "there may be an issue with us getting you those seats". In fact, I only learned of their issue on [redacted] - two days before the event which was [redacted]. I read the small print on their website and what I find interesting is that on the home page they state that the company has been in business for over 25 years. Interestingly, the company only started operating as an LLC by the [redacted] in 2012. The same [redacted] who I read online has owned/worked at several companies over the past 10 years including operating a [redacted]. If the company is going to share to lie on their homepage about their 25 year old reputation then I think its only fair for the Revdex.com to state that this company is unfair and unethical and in the less than 2 years of service, to receive 18 complaints only shows me that their business is less than satisfactory. I think you should choose to lower their overall rating to a D and include that their practices are unethical. I strongly believe they sold my tickets for a much higher price to someone else since the day of the event, I learned my original seats were now going for $400. Can I prove that...sadly no. But when I repeated my story to the employees at the [redacted], they mentioned that that company had come up before in unethical practices and never to trust a ticket broker. I wonder why that is?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1) there was not a full itemized screen showing the total amount until after I received the emailed receipt; and
2) the stage set-up on their site did not meet the Tacoma Dome's stage/seating. They showed the stage in the middle of the arena with seating surround. The Tacoma Dome shows seating with the stage on the far left side. 
The tickets I bought were based on the seating location to the stage.  
I appreciate that they went back on their site and went through the ticket purchase process but it did not show the service fees or shipping fees when I pressed the 'submit for payment' button. I have now been charged almost double for tickets and seating that don't match the real seating chart.
 
An update: I've been back on their site and noticed that they have now corrected the seating chart on their site. However, that was not the seating chart when I purchased the tickets.
 
Can you please help me? I've been scammed here. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is being handled with [redacted]s at the moment.  Customer was in fact offered a refund of $50.00 for the [redacted] delivery switch.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is what I know:
1) I did not see a full itemized cost of these tickets until after I received an email receipt.
2) They had listed the wrong arena seating arrangement on their site at the time I purchased the tickets. I spent a long time reviewing their seating chart to ensure I got good seats at the price we were willing to pay. After purchase, I went back and compared their seating chart agaist the Tacoma Dome's site, as I had never been to a concert where the stage was in the middle of the arena. I then saw their seating chart did not match the Tacoma Dome's seating chart. Once I brought the erroneous seating chart to their attention, the corrected seating then showed up on their site shortly after.
3) I do not want a refund because I found these tickets cheaper. I bought these tickets through their site because they offered tickets earlier than any place else. There was no way of 'shopping around' at that time. I want a refund because I believe I've been scammed.
4) There are a number of similar charges made about this company on the internet. I wish I would have done more research on them prior to purchase.
Listen, I have wanted to see this band for years. My husband wanted to buy me these tickets as a 'surviving cancer' gift. We can not afford to be scammed and yet that's what has happened. I know what I saw and I know what happened. I have no  way of proving it. I am not a big company, I am an individual trying to to get a refund from a wrong done to me.
Thanks for listening,
[redacted]
?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],
Thank you for contacting us on the above mentioned matter
and giving us an opportunity to address the issue brought up by [redacted].
First let me apologize for not getting back to you sooner, the previous email regarding this matter, as...

well as this email, went into my Spam folder and I was lucky enough to see it there this morning.  Hopefully I corrected this and it should not happen again.
In attempting to address the attached claim, I will try to
give a brief overview of how our business works, followed by our response to
the matter. 
Ticket Gallery is a licensed ticket broker that resells tickets through our call center in Times Square, through various online
distribution channels and occasionally through our own website [redacted].  The order mentioned above was sent to us from
a secondary market ticket aggregator, which falls under the distribution channels category.
There are several ticket aggregating exchanges in the secondary market, most of which allow both the consumers and professional
ticket resellers to upload tickets to their exchanges.  Websites like [redacted], [redacted] (a division of Ticketmaster), [redacted] and [redacted] all offer an alternative option for consumers to buy tickets, as opposed to only dealing
with Ticketmaster and other primary operators.
We post our inventory on all secondary market exchanges and they in turn use our tickets (along with thousands of other resellers) to
market this collective pool of inventory by utilizing email marketing programs, PPC, SEO, affiliate marketing or various other partnership programs.
Every exchange operates differently.  When we receive an order from [redacted] and [redacted], we bill them directly and drop ship the tickets to their clients on their behalf.  TicketNetwork forwards the clients information to us, we charge the buyers card, pay TicketNetwork
a commission for the sale and ship the order directly to the client.  [redacted] charges us a ticket listing fee, allows us to transact directly with the client and [redacted] also makes a fee by having both the seller and buyer transact using their subsidiary PayPal to clear the
sale.
It is important to note that in all of the scenarios above, we have no control over how these platforms market themselves or communicate directly
with the end user.
In regards to this specific issue, [redacted] purchased our tickets that were posted on one of the hundreds of TicketNetwork affiliate
sites.  We received the order via that exchange and filled it as required. 
After reviewing her complaint and being that the tickets were not yet shipped and we have ample time to sell these tickets, we can offer
[redacted] a refund minus the service fees.  Service fees are a charge that we pay to the affiliate program for the
order, which according to them is non-refundable and we have no control over this fee.
In closing, [redacted]’s total invoice was $976.20, we can refund her $816.00 once she confirms here agreement to this resolution.  She can do so by contacting me directly as soon as possible, via an email confirming this transaction.
Please feel free to contact me with any further question.
Thank you,
[redacted]
[redacted]
[redacted]

Review: I recently purchased Fleetwood Mac tickets through online Ticket Gallery. After submitting tickets for payment, I received an email receipt showing $81.20 per ticket for a service fee. This was not shown prior to pressing the 'submit for payment' button. Also, the event seating chart was different than the venue's seating chart. Had I seen the total amount for the tickets prior to pushing the 'submit for payment' button, I would never have bought them. I have asked them for a complete refund and I've submitted a complaint through my credit card company. This is a scam.Desired Settlement: I want a full refund, please.

Business

Response:

*

Thank you for contacting us on the above mentioned matter

and giving us an opportunity to address the issue brought up by [redacted].

In attempting to address the attached claim, I will try to

give a brief overview of how our business works, followed by our response to

the matter.

Ticket Gallery is a licensed ticket broker that resells tickets through

our call center in Times Square, through various online

distribution channels and occasionally through our own website

[redacted] The order mentioned above was sent to us from

a secondary market ticket aggregator, which falls under the

distribution channels category.

There are several ticket aggregating exchanges in the secondary market,

most of which allow both the consumers and professional

ticket resellers to upload tickets to their exchanges. Websites like

[redacted] Seats all offer an alternative option for consumers

to buy tickets, as opposed to only dealing

with Ticketmaster and other primary operators.

We post our inventory on all secondary market exchanges and they in turn

use our tickets (along with thousands of other resellers) to

market this collective pool of inventory by utilizing email marketing

programs, PPC, SEO, affiliate marketing or various other partnership

progra[redacted]

Every exchange operates differently. When we receive an order from

StubHub, TicketsNow and Razorgator, we bill them directly and drop ship

the tickets to their clients on their behalf.

TicketNetwork forwards the clients information to us, we charge the buyers

card, pay TicketNetwork

a commission for the sale and ship the order directly to the client. [redacted]

charges us a ticket listing fee, allows us to transact directly with the

client and [redacted] also makes a fee by having both the seller and buyer

transact using their subsidiary PayPal to clear the

sale.

It is important to note that in all of the scenarios above, we have no

control over how these platforms market themselves or communicate directly

with the end user.

In regards to this specific issue, [redacted] purchased our tickets that

were posted on one of the hundreds of TicketNetwork affiliate sites (Official-Online-Tickets.net).

We received the order via that exchange and filled it as required.

After reviewing her complaint I went ahead and begun a test purchase on the

same website that she purchased her tickets.

The website very clearly shows the service fees attached to the purchase

and I have included a copy of that as well.

Service fees are a charge that is passed

from the affiliate website that the consumer went to purchase their

tickets. We cannot offer her a refund of

those fees. However, after consulting

with our concerts department, we can offer to give [redacted] a Refund Less

Service fees. This offer however is only

available until April **, as tickets prices in the secondary

market are in fact driven by demand and the value may change.

Until April [redacted], we can give

[redacted] a refund of $595.00, she must contact our offices and sign a form

agreeing to the terms of the refund.

Please feel free to contact me with any further question.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I purchased tickets to an L.A. Kings game and I did not receive hard copy tickets that I purchased. I spoke with [redacted] about the cancelled delivery by [redacted] and they assured me that the tickets would be sent out that day and I would receive them overnight. I checked the next day and the delivery had been cancelled again. I then disputed the charge with [redacted]s. [redacted] did not respond until the day of the event. They sent me e-tickets for the correct section but 6 rows closer which are not as good as the ones purchased. I just wanted the seats that I paid for but was bait and switched.Desired Settlement: I want [redacted]s to uphold the dispute in my favor.

Business

Response:

This is being handled with [redacted]s at the moment. Customer was in fact offered a refund of $50.00 for the [redacted] delivery switch.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

-why are they offering a $50 credit if they didn't do anything wrong?-I was not contacted about the fact that my tickets were not available. They only emailed the tickets 7 days after 2 canceled [redacted] deliveries by [redacted]. Funny thing about the delivery is that they told me they couldn't email the tickets I purchased because I paid for [redacted] shipping but then they send me different tickets via email. This was 2 days after my purchase and I had to call them numerous times. Total Scam!!! -they sent me downgraded tickets. Just because they are closer does not make them an upgrade. The tickets that I ourchased were above the glass line without a distorted view of the ice. The tickets they sent me have a distorted view of the ice where you can't see all the way down the ice.-All of my receipts and emails do not state anything about switching tickets without notice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

-why are they offering a $50 credit if they didn't do anything wrong? The credit was only for the change in delivery method.-I was not contacted about the fact that my tickets were not available. They only emailed the tickets 7 days after 2 canceled [redacted] deliveries by [redacted]. Funny thing about the delivery is that they told me they couldn't email the tickets I purchased because I paid for [redacted] shipping but then they send me different tickets via email. This was 2 days after my purchase and I had to call them numerous times. Total Scam!!! -they sent me downgraded tickets. Just because they are closer does not make them an upgrade. The tickets that I ourchased were above the glass line without a distorted view of the ice. The tickets they sent me have a distorted view of the ice where you can't see all the way down the ice. - closer rows are considered an upgrade for this arena and are actually priced at a higher rate. We wpologize if the consumer does not see them as an upgrade, however, they in fact are considered so in the market.-All of my receipts and emails do not state anything about switching tickets without notice. - Upon checkout there is a specific box that the consumer clicks that says they would accept an upgrade.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting the company's offer. I want a refund for the full amount because I did not receive the tickets that I paid for. I did not get upgraded tickets. Those tickets were not used and I was not contacted that my tickets were not available. I called in twice and they told me that my tickets were on their way. The specific tickets that I purchased for this exact reason!!! These people are a joke and I'm tired of this crap.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,