MZ Tix

Review: When I searched online for theatre tickets at the Clurman Theatre, the link I kept getting in my browser was to the Ticket Gallery site. I assumed this site was directly related to the theatre. The fees they charged for two tickets were: Tickets: 2 x$29.00 Total: $88.66 Service Fee: 2 x$7.83 Local Pickup Near Venue: $15.00 When I received my email ticket order confirmation, I was told to pick up the tickets at a local pickup venue near the theatre, which I thought was odd. When I finally picked up the tickets in person, the real value was only $19/ticket as indicated on each ticket. What a markup! I was shocked. I understand that there are some fees related to online sales, but to charge more than double the price of the actual tickets is truly ridiculous.Desired Settlement: Is this illegal? Is there any way that I can get back some of these fees? I would have gone directly to the theatre for the tickets had I realized I could have done so. Thanks for your help. [redacted] cell- ###-###-####

Business

Response:

August *, 2013

RE: [redacted]

ID# [redacted]

To Whom It May Concern,

Thank you for contacting us on the above mentioned matter and giving us an opportunity to address the issue brought up by [redacted].

In attempting to address the attached claim, I will try to give a brief overview of how our business works, followed by our response to the matter.

Ticket Gallery is a licensed ticket broker that resells tickets through our call center in Times Square, through various online distribution channels and occasionally through our own website [redacted]. The order mentioned above was sent to us from a secondary market ticket aggregator, which falls under the distribution channels category.

There are several ticket aggregating exchanges in the secondary market, most of which allow both the consumers and professional ticket resellers to upload tickets to their exchanges. Websites like [redacted] (a division of [redacted]), [redacted] and [redacted] all offer an alternative option for consumers to buy tickets, as opposed to only dealing with Ticketmaster and other primary operators.

We post our inventory on all secondary market exchanges and they in turn use our tickets (along with thousands of other resellers) to market this collective pool of inventory by utilizing email marketing programs, PPC, SEO, affiliate marketing or various other partnership programs.

Every exchange operates differently. When we receive an order from [redacted], [redacted] and [redacted], we bill them directly and drop ship the tickets to their clients on their behalf. TicketNetwork forwards the clients information to us, we charge the buyers card, pay TicketNetwork a commission for the sale and ship the order directly to the client. EBay charges us a ticket listing fee, allows us to transact directly with the client and EBay also makes a fee by having both the seller and buyer transact using their subsidiary PayPal to clear the sale.

It is important to note that in all of the scenarios above, we have no control over how these platforms market themselves or communicate directly with the end user.

In regards to this specific issue, [redacted] purchased our tickets that were posted on one of the hundreds of TicketNetwork affiliate sites (one of the previously mentioned exchanges). We received the order via that exchange and filled it as required.

[redacted] states that she kept getting Ticket Gallery’s website in her browser. However, after backtracking her sale, she apparently went to [redacted] and made her purchase there.

At this point, there is nothing further we can do. An email was sent at the time of purchase describing everything being shared in this letter and a much more detailed explanation.

Please feel free to contact me with any further question.

Thank you,

Managing Member – Ticket Gallery

Review: I purchased tickets for a concert scheduled on June **. I immediately tried to cancel the transaction online. In the state of Texas we have 72 hours to cancel a transaction over $500.00. I spoke with [redacted] this morning with my credit card help department on the line she states they don't have to cancel this transaction. I have rerceived no merchandise and I want this transaction cancelled.Desired Settlement: I do not mind paying a reasonable cancellation fee

Business

Response:

[redacted],

Thank you for contacting us on the above mentioned matter

and giving us an opportunity to address the issue brought up by [redacted].

First let me apologize for not getting back to you sooner, the previous email regarding this matter, as well as this email, went into my Spam folder and I was lucky enough to see it there this morning. Hopefully I corrected this and it should not happen again.

In attempting to address the attached claim, I will try to

give a brief overview of how our business works, followed by our response to

the matter.

Ticket Gallery is a licensed ticket broker that resells tickets through our call center in Times Square, through various online

distribution channels and occasionally through our own website [redacted]. The order mentioned above was sent to us from

a secondary market ticket aggregator, which falls under the distribution channels category.

There are several ticket aggregating exchanges in the secondary market, most of which allow both the consumers and professional

ticket resellers to upload tickets to their exchanges. Websites like [redacted], [redacted] (a division of Ticketmaster), [redacted] and [redacted] all offer an alternative option for consumers to buy tickets, as opposed to only dealing

with Ticketmaster and other primary operators.

We post our inventory on all secondary market exchanges and they in turn use our tickets (along with thousands of other resellers) to

market this collective pool of inventory by utilizing email marketing programs, PPC, SEO, affiliate marketing or various other partnership programs.

Every exchange operates differently. When we receive an order from [redacted] and [redacted], we bill them directly and drop ship the tickets to their clients on their behalf. TicketNetwork forwards the clients information to us, we charge the buyers card, pay TicketNetwork

a commission for the sale and ship the order directly to the client. [redacted] charges us a ticket listing fee, allows us to transact directly with the client and [redacted] also makes a fee by having both the seller and buyer transact using their subsidiary PayPal to clear the

sale.

It is important to note that in all of the scenarios above, we have no control over how these platforms market themselves or communicate directly

with the end user.

In regards to this specific issue, [redacted] purchased our tickets that were posted on one of the hundreds of TicketNetwork affiliate

sites. We received the order via that exchange and filled it as required.

After reviewing her complaint and being that the tickets were not yet shipped and we have ample time to sell these tickets, we can offer

[redacted] a refund minus the service fees. Service fees are a charge that we pay to the affiliate program for the

order, which according to them is non-refundable and we have no control over this fee.

In closing, [redacted]’s total invoice was $976.20, we can refund her $816.00 once she confirms here agreement to this resolution. She can do so by contacting me directly as soon as possible, via an email confirming this transaction.

Please feel free to contact me with any further question.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This vendor is misleading customers in the value of the goods they sell. I expected the vendor to charge a service fee only in order to deliver theater tickets available at the local theater. First the vendor, after collecting the money, replied that my tickets had been invalidated (though they never delivered them). They gave me the option to get a full refund. Before I could replied, they emailed me tickets marked as $79.95 tickets with someone else name on it, while the ones I had paid for were $174.00. When I saw the issue, I asked for a refund, they refused pretending the terms was in the fine print. This is a case of ticket scalping, combined with deceptionDesired Settlement: I'd like a refund of difference of price between the tickets face value and the charge. I accept the service charge ($26.10 per ticket) and the pick fee ($15.00) even though it was not even a pickup.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On September**, 2014, I online ordered two tickets to Beauty and The Beast at the [redacted] theater in [redacted] for Row B Orchastra seat. The company charged my credit card $300.60 for the two tickets and told me the tickets would be sent to me via mail or email. I called the company when I didn't receive he tickets and was told they would be sent to me a week before the 12/*/14 show. The week before I contaced them again and was told the tickets would be sent via email. On 12/*/14, I received an email with two tickets which were valued at 1/2 the cost and to someone else's name and for seats that were in the balcony. I imediately emailed back to no response and then called and spoke with a representative named [redacted] who told me that I would be refunded the $300.60 and recieve new tickets for free and that they weren't able to get the tickets that I purchased and received a confirmation for; three months before. Personally I know the ticket prices have increased and my seats are now worth up to $400+ so it's evident that they sold my tickets to a higher bidder and then offered me seats that are not comparable for free to they could make a larger profit. This company is unethical and unreliable. If it wasn't for the fact that I bought the tickets for my daughters [redacted] birthday, I wouldn't even accept their pathetic offer but she is excited to go so I'll take her and pray that we can even see from our nose bleed seats. My advice is to avoid tickets from this company at all costs since you're never going to be guaranteed your purchase!Desired Settlement: I want my original tickets that I ordered. No where on your website it in my confirmation letter does it state that my sale may be voided and refunded before the event. What have you been doing with my $300 for the past three months?

Business

Response:

This customer has been fully refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I was fully refunded, I lost the two tickets originally purchased in September only two days before the event took place. I had given those tickets to my daughter for her birthday present and was unable to follow-up through with my gift. My concern with the company is that they are unethical and parallel the same business practices that insider trader does. For one thing, they charged and confirmed my two (2) seats in September and while I made multiple contacts with the company from September to December, they never once stated "there may be an issue with us getting you those seats". In fact, I only learned of their issue on [redacted] - two days before the event which was [redacted]. I read the small print on their website and what I find interesting is that on the home page they state that the company has been in business for over 25 years. Interestingly, the company only started operating as an LLC by the [redacted] in 2012. The same [redacted] who I read online has owned/worked at several companies over the past 10 years including operating a [redacted]. If the company is going to share to lie on their homepage about their 25 year old reputation then I think its only fair for the Revdex.com to state that this company is unfair and unethical and in the less than 2 years of service, to receive 18 complaints only shows me that their business is less than satisfactory. I think you should choose to lower their overall rating to a D and include that their practices are unethical. I strongly believe they sold my tickets for a much higher price to someone else since the day of the event, I learned my original seats were now going for $400. Can I prove that...sadly no. But when I repeated my story to the employees at the [redacted], they mentioned that that company had come up before in unethical practices and never to trust a ticket broker. I wonder why that is?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased tickets for the 11/**/2013 University of Alabama football game from Ticket Gallery on 08/**/2013 from the www.[redacted].com re-seller web site. These tickets were listed as J under the section column of the table that lists the tickets for sale. Section J shows up on the stadium map a lower level on about the 30 yard line. Given that the maps showed section J in that location and J was in the section column for these tickets it was my expectation that I was purchasing tickets in section J. However, the tickets I received were for U4-CC which is located at the far end of the field. When I contacted Ticket Gallery about this I was told that the tickets I purchased were in "Zone J" which is at the opposite end of the field. I argued that there was only a Section J on the stadium map and there was no "Zone J" the agent explained that the location was in the notes on the ticket. I explained that this was misleading, and even sent a screenshot of the re-seller web site that clearly shows there is only a Section J and the ticket table only has a Section column. This practice of listing a "Zone" that does not show up on the map or correspond with the established section designations in the stadium and then adding a description in the notes is misleading.Desired Settlement: These tickets were purchased as part of a Christmas gift for my two daughters. They were excited about sitting near the mascot, cheerleaders, and band. Now I have to explain to them that we will not be sitting there because the the listing on these tickets was misleading.

Business

Response:

November **, 2013

To Whom It May Concern,

Thank you for contacting us on the above mentioned matter and giving us an opportunity to address the issue brought up by [redacted]

In attempting to address the attached claim, I will try to give a brief overview of how our business works, followed by our response to the matter.

Ticket Gallery is a licensed ticket broker that resells tickets through our call center in Times Square, through various online distribution channels and occasionally through our own website [redacted]. The order mentioned above was sent to us from a secondary market ticket aggregator, which falls under the distribution channels category.

There are several ticket aggregating exchanges in the secondary market, most of which allow both the consumers and professional ticket resellers to upload tickets to their exchanges. Websites like Stubhub, EBay, TicketsNow (a division of Ticketmaster), Ticket Network, Razorgator and Vivid Seats all offer an alternative option for consumers to buy tickets, as opposed to only dealing with Ticketmaster and other primary operators.

We post our inventory on all secondary market exchanges and they in turn use our tickets (along with thousands of other resellers) to market this collective pool of inventory by utilizing email marketing programs, PPC, SEO, affiliate marketing or various other partnership programs.

Every exchange operates differently. When we receive an order from StubHub, TicketsNow and Razorgator, we bill them directly and drop ship the tickets to their clients on their behalf. TicketNetwork forwards the clients information to us, we charge the buyers card, pay TicketNetwork a commission for the sale and ship the order directly to the client. EBay charges us a ticket listing fee, allows us to transact directly with the client and EBay also makes a fee by having both the seller and buyer transact using their subsidiary PayPal to clear the sale.

It is important to note that in all of the scenarios above, we have no control over how these platforms market themselves or communicate directly with the end user.

In regards to this specific issue, [redacted] purchased our tickets that were posted on one of the hundreds of TicketNetwork affiliate sites, specifically ticketliquidator.com (one of the previously mentioned exchanges). We received the order via that exchange and filled it as required.

[redacted] says the site was misleading. I went over to the ticketliquidator website, for the same stadium. Attached you will find a snippet showing what a “Zone J” listing looks like. These notes are quite clear. I then proceeded to click on “Section J” on the map, you will also see the results in the second snippet I am attaching. Had [redacted] clicked on “Section J”, he would have seen a completely different set of ticket listings. It is quite clear that [redacted] did not click on Section J.

While we understand that [redacted] is upset, the mistake was not ours nor was it the website of Ticketliquidator.com.

Unfortunately, we cannot offer [redacted] any financial compensation, as it is, the tickets he purchased, were purchased at a price that was considerably below face price of the tickets.

Please feel free to contact me with any further question.

Thank you,

Review: I purchased two tickets for Disney on Ice for location in Knoxville, Tennessee. The price of the tickets was $104.60. There was a $15.00 charge for Local Pickup Near Venue, but instead they Fed Ex. them. When we got the tickets they had a the name [redacted] on them and the price on the tickets was $16.00. Thus I was charged over three times the face value of the tickets. Thus the following complaints:

1. A $15.00 charge for pickup near the venue which they did not do. Nor did they say they were going to Fed Ex. the tickets.

2. The wrong name was on the tickets.

3. I had put down for $35.00 tickets which was the priced they stated. The face value of the tickets they sent was $16.00.

4. From the seating chart that was on there web site I was led to believe the seats were much closer to the stage. In realty they were only five rows from the very top of the Knoxville Civic Coliseum. My wife has very bad knees and is a candidate for knee surgery so it was very difficult for her to climb and descend the stairs plus she had our three year old granddaughter with her.

I called them and was basically told that all this is just to bad, I should have read the fine print.Desired Settlement: I would like them to refund my credit card. They can keep the $32.00 plus the tax on the purchase of $3.20, and maybe the charge to Fed Ex. them. The rest I want them to put back on my card.

Business

Response:

October **, 2013

RE: [redacted]

ID# [redacted]

To Whom It May Concern,

Thank you for contacting us on the above mentioned matter

and giving us an opportunity to address the issue brought up by [redacted].

In attempting to address the attached claim, I will try to

give a brief overview of how our business works, followed by our response to

the matter.

Ticket Gallery is a licensed ticket broker that resells

tickets through our call center in Times Square, through various online

distribution channels and occasionally through our own website [redacted]. The order mentioned above was sent to us from

a secondary market ticket aggregator, which falls under the distribution

channels category.

There are several ticket aggregating exchanges in the

secondary market, most of which allow both the consumers and professional

ticket resellers to upload tickets to their exchanges. Websites like [redacted], [redacted], TicketsNow (a

division of Ticketmaster), Ticket Network, [redacted] and [redacted] all offer

an alternative option for consumers to buy tickets, as opposed to only dealing

with Ticketmaster and other primary operators.

We post our inventory on all secondary market exchanges and

they in turn use our tickets (along with thousands of other resellers) to

market this collective pool of inventory by utilizing email marketing programs,

PPC, SEO, affiliate marketing or various other partnership programs.

Every exchange operates differently. When we receive an order from [redacted],

TicketsNow and [redacted], we bill them directly and drop ship the tickets to

their clients on their behalf. TicketNetwork

forwards the clients information to us, we charge the buyers card, pay TicketNetwork

a commission for the sale and ship the order directly to the client. [redacted] charges us a ticket listing fee, allows

us to transact directly with the client and [redacted] also makes a fee by having

both the seller and buyer transact using their subsidiary PayPal to clear the

sale.

It is important to note that in all of the scenarios above, we have

no control over how these platforms market themselves or communicate directly

with the end user.

In regards to this specific issue, [redacted] purchased our

tickets that were posted on one of the hundreds of TicketNetwork affiliate

sites, specifically [redacted] (one of the previously

mentioned exchanges). We received the

order via that exchange and filled it as required.

[redacted] states that she did not get the locations she

ordered, however, she appears to be mistaken.

We have attached the original order sent to us from the website she had ordered

the tickets and it specifically says “[redacted]”, [redacted] received

[redacted], which were within the parameters she

chose when purchasing the tickets.

Among other documents attached you will find a copy of the

map shown on the above website for the venue. You will see that it clearly says

above the map “ We are a resale marketplace, not a box office or venue”. Therefore, the name on the tickets [redacted]

received were the original purchaser and not the end user.

Is [redacted] would like us to refund her the $15.00 for

Fedex, please have her contact me directly and I will arrange to do with an

email confirmation from her. At this

point, there is nothing further we can do.

An email was sent at the time of purchase describing everything being

shared in this letter and a much more detailed explanation of the secondary

market overall.

Please feel free to contact me with any further question.

Thank you,

Managing

Member – Ticket Gallery

Review: Purchased 3 tickets to a Christian music concert at the Beacon Theater for September [redacted] 2013, total sales price including tax $686.58. Received tickets in the mail, ticket face value $45.00 each, and seating location not the same as original order. Called to question Ticket Gallery regarding ticket pricing and seating, the response I received was I accepted the terms and conditions.Desired Settlement: Refund

Business

Response:

Whom It May Concern,

Thank you for contacting us on the above mentioned matter and giving us an opportunity to address the issue brought up by [redacted].

In attempting to address the attached claim, I will try to give a brief overview of how our business works, followed by our response to the matter.

Ticket Gallery is a licensed ticket broker that resells tickets through our call center in Times Square, through various online distribution channels and occasionally through our own website [redacted]. The order mentioned above was sent to us from a secondary market ticket aggregator, which falls under the distribution channels category.

There are several ticket aggregating exchanges in the secondary market, most of which allow both the consumers and professional ticket resellers to upload tickets to their exchanges. Websites like [redacted], [redacted], [redacted] (a division of [redacted]), [redacted], [redacted] and [redacted] all offer an alternative option for consumers to buy tickets, as opposed to only dealing with [redacted] and other primary operators.

We post our inventory on all secondary market exchanges and they in turn use our tickets (along with thousands of other resellers) to market this collective pool of inventory by utilizing email marketing programs, PPC, SEO, affiliate marketing or various other partnership programs.

Every exchange operates differently. When we receive an order from [redacted], [redacted] and [redacted], we bill them directly and drop ship the tickets to their clients on their behalf. TicketNetwork forwards the clients information to us, we charge the buyers card, pay TicketNetwork a commission for the sale and ship the order directly to the client. [redacted] charges us a ticket listing fee, allows us to transact directly with the client and [redacted] also makes a fee by having both the seller and buyer transact using their subsidiary PayPal to clear the sale.

It is important to note that in all of the scenarios above, we have no control over how these platforms market themselves or communicate directly with the end user.

In regards to this specific issue, [redacted] purchased our tickets that were posted on one of the hundreds of TicketNetwork affiliate sites, specifically [redacted] (one of the previously mentioned exchanges). We received the order via that exchange and filled it as required.

[redacted] states that he did not get the locations he ordered, however, he appears to be mistaken. We have attached the original order sent to us from the website he ordered the tickets and it specifically says “[redacted]”, [redacted] received [redacted], which were within the parameters he chose when purchasing the tickets.

At this point, there is nothing further we can do. An email was sent at the time of purchase describing everything being shared in this letter and a much more detailed explanation of the secondary market overall.

Please feel free to contact me with any further question.

Thank you,

Managing Member – Ticket Gallery

Review: I bought Celtics tickets for my husbands birthday (event date Feb * 2015, purchased in October 2014). The tickets were found by linking from the Celtics website (not transparent that a broker got involved). These were 2 face value $34 tickets to the Boston Celtics that were the top row in the stadium, location and face value also not transparent at the time of sale. Both MA and NY state law regulate the maximum price as compared to face value of the ticket and it's much lower than the fees charges for tickets and then there were absurd add ons. I am not a sports fan and was somewhat gullible in the process at the time with this being a gift. Charges were:

Tickets: 2 x $102.00 = $204.00

Service Fee: 2 x $28.56

E-Ticket: $7.50

Total: $268.62

Ticket prices are restricted to certain limits as plainly seen on the fine print of the ticket. In NY, it is 45% above the face amount and in MA it is $2 above face. These were 300% of face value and

When I contacted the business they simple said you agreed to all this by purchasing and downloading the ticket' and disregarded the illegal and absurd overcharge for an extremely opaque purchasing process. Lesson learned, but this business preys on people that are not sophisticated sporting event fans and should be reported.Desired Settlement: Full refund beyond face value and apology for predatory business practices.

Business

Response:

Thank you for contacting us on the above mentioned matter and giving us an opportunity to address the issue brought up by [redacted].In attempting to address the attached claim, I will try to give a brief overview of how our business works, followed by our response to the matter. [redacted] was a licensed NYS ticket broker that resold tickets through a call center in Times Square, through various online distribution channels. The order mentioned above was sent from a secondary marketticket aggregator, which falls under the distribution channels category.There are several ticket aggregating exchanges in the secondary market, most of which allow both the consumers and professional ticket re-sellers to upload tickets to their exchanges. Websites like [redacted],[redacted] (a division of [redacted]), [redacted], [redacted] and [redacted] all offer an alternative option for consumers to buy tickets, as opposed to only dealing with [redacted] and other primary operators.We posted our inventory on all secondary market exchanges and they in turn used our tickets (along with thousands of other resellers) to market this collective pool of inventory by utilizing email marketing programs, PPC,SEO, affiliate marketing or various other partnership programs.Every exchange operates differently. When an order is received from [redacted], [redacted] and [redacted], they are billed directly and the tickets are drop shipped to their clients on their behalf. [redacted] forwards the clients information to us, we charged the buyers card, paid [redacted] a commission for the sale and shipped the order directly to the client. [redacted] charged us a ticket listing fee, allowed usto transact directly with the client and [redacted] also makes a fee by having both the seller and buyer transact using their subsidiary PayPal to clear the sale.It is important to note that in all of the scenarios above, we had nocontrol over how these platforms market themselves or communicate directly withthe end user.In regards to this specific issue, [redacted] purchased our ticketsthat were posted on one of the hundreds of [redacted] affiliate sites. We received the order via that exchange and filled it as required. After reviewing her complaint it is obvious that [redacted]

[redacted] ended up on a website that was not within our control. As stated above, weonly filled the order as received from the above mentioned exchange. [redacted] does not misrepresent nor claim to be any venue, as such; thiscomplaint should be kindly redirected to the actual website she bought thetickets on.