N I B Insurance Group Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have checked with neighbors and all aroundThe baskethoop that I paid $was not in the box that was delivered! I DID NOT receive the item In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, We are aware of the customers concerns, although we take full responsibility on the item we have delivered which was already fully refundedThe item was well packed and we believe that we shouldn’t be responsible for what happened after the delivery took placeThank you BIC Supply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The entire resolution was left for me to resolveCustomer service during this whole thing was non-existantAll I kept getting was I dont knowIt was [redacted] that canceled the order with Bic, not me [redacted] had me go with another vendorThere is no resolution to this complaintI have moved on, and in fact bought more of the same product from the other vendor that [redacted] recommended In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Item was NOT well-packed. it was a toxic, hazardous acid, in a leaky bottle with NO packing or protection at all. NONE! Paper on cap actually stated that bottle might leak! so company was well aware of the danger. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

hellothe charge was refunded to *** as soon as the customer contacted usfrom there , *** is responsible for the refund as they actually charged the customer's credit cardthank you

the damage was caused by shipping company and therefore, we have refunded the customer for the full order cost.we cannot be held responsible for futher damage other than the original order value

hellowe have shipped the order promptly as on the estimated time of deliverythe package shipped and here is the track number from *** showing delivered ***we have offered a partial refund to the customerthank you

we have resolved this issue as soon as valid contact was made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have checked with neighbors and all aroundThe baskethoop that I paid $was not in the box that was delivered! I DID NOT receive the item.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

order was canceled and refunded per customer requestthank you

the order was refunded in full to customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The refund hasn't
showed up on Paypal yet where it was paid forIf it does, then this will work for me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
The damage was NOT caused by the shipping company. The damage was caused by criminally careless, inadequate packagingA dangerous substance was mailed in a leaky bottle in a cardboard box. The corrosive liquid leaked from the bottle, burning a hole in the box and then right into my ottoman. One of my grandchildren could have been badly burnedI have the bottle, the box and the ottomanAnd pictures!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

the order has been refunded in fullthank you

Revdex.com:At this time, my complaint, ID [redacted] regarding BIC Supply LLC has been resolved.
Sincerely,[redacted]

Hello, We are aware of the customers concerns, although we take full responsibility on the item we have delivered which was already fully refunded. The item was well packed and we believe that we shouldn’t be responsible for what happened after the delivery took place. Thank you BIC Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Item was NOT well-packed.  it was a toxic, hazardous acid, in a leaky bottle with NO packing or protection at all. NONE!  Paper on cap actually stated that bottle might leak! so company was well aware of the danger.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]