On two phones were ordered through website On I received an email stating the phone colors were on back order and asked if we wanted to replace with different color It gave two options and we selected to confirm change I then received confirmation that the change has been made and shipping information was sent to *** On I logged in to track shipment and it said shipment cancelled by sender I did not cancel the order and I wanted the phones! It then stated a refund was given My bank account shows no refund given When I try to call the company to speak to someone directly - all that is given is a recording, options for billing service or sales Every option choosen the end result is the same, a recording saying they are busy and to go online and submit a report I want a full refund These were christmas gifts for my kids!
• All merchandise is sold as described/advertised • All merchandise are fully tested prior to shipping • According to our company’s terms and conditions all returns and exchanges are accepted within days of purchase The customer has failed to contact us within the specified time period • The customer had an option to purchase our proprietary warranty service but did buy it The customer has made a purchase on our website on September [redacted] for Refurbished Insignia android tabletsRefurbished products are fully tested for functionality and condition before they leave our warehouseHowever, if the customer is not happy with the purchased merchandise they have up to days guaranteed to return it to our companyThis is clearly stated on our website and has been agreed to by the customer prior to completing the purchase In addition, our company offers to years warranty service to be purchased along with the productYear warranty service on this product is very affordable and was designed so to allow customers to enjoy a long protection period, beyond our days guarantee Unfortunately, the customer didn’t purchase the warranty service from our company along with the product Our records also indicate that the customer failed to contact us before the guarantee period was overThus, we could not help with exchanging the productOur company cannot be held liable for a warranty service that is not honored by the manufacturer The customer received pieces of the product in a perfectly working condition and only one piece had an issue well after the guarantee periodOnce again, the customer opted out of our own warranty service and thus we couldn’t do any exception Nevertheless, we are sorry for the inconvenience experienced by the customer and will be willing to offer him a $discount on a product purchased from our store in the future Best Regards, N1wireless
I purchased the cell phone Samsung Galaxy S from the company and also a year warrantyThe problem with my phone started abruptlyScreen started shimmering while I was using gps appI know for sure it was no such physical damage or any visible damage that company after months of keeping my phone until I actually contacted them and asked where is my phone and trying to prove that phone is damage and they will not in title to fix that with existing warrantyIt’s a complete lying and trying to avoid responsibility
Revdex.com: The business have not yet contacted me regarding my complaint ID [redacted] , but I have finally received my product and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I ordered a Moto G5 Plus from them and less than 2 weeks after I received the phone, it stopped charging. I was told I could return the phone, which I did, but because the phone was dead and would not charge, I could not remove my personal data from it. Two weeks after I put the dead phone in the mail, I got an email from the company about the personal data on the phone and that they had tried to reach me "multiple times but got no response." That was the first communication I got from them about this. There is no way to leave a voicemail and they only answer the telephone about half the time. The person at N1 said they could not issue an exchange because it was a refurbished phone and they were out of those, even though nothing on the description indicated it was refurbished. When I pointed out that I had not bought a refurbished phone, he said he would need to call me back. One week later, I submitted a support ticket because I had heard nothing. Two days later, although I had not been contacted, the website said the case was closed. I then initiated a dispute with my credit card company and 24 hours later received an email that they were issuing a refund. All told, I am out $12 worth of shipping for the experience of being sold a defective phone.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
I ordered a cell phone and wireless headphones on 9/**The company website said my order would be processed and shipped within hoursI paid for expedited shipping to receive my order in to business daysI was immediately billed 245$, however my order was never processed or shippedAfter business days I filed a complaint with customer serviceI received a complaint confirmation by email stating customer service would respond in hoursThey never didAfter week I have yet to receive a response from customer service, nor has my order been processed or shippedHowever my credit card was billedI have made Seven attempts to contact customer service by phone at all hours of the dayEach time I get a recording that States they're busy and route me to a voicemail that does not allow me to leave a message because it's fullI made a second complaint in writing through the website requesting an immediate refund for the order I never received and I have yet to receive a re
I purchased a refurbished iPad mini from [redacted] on June **, The iPad turned out to be defective and I filed an RMA with [redacted] on July [redacted] As of today (August **, 2016), [redacted] has not approved the RMA and I am still stuck with their defective iPad and no refund I am very dissatisfied with [redacted] and their deceptive marketing and business practices
Revdex.com:At this time, I have not been contacted by NWireless, Incregarding complaint ID [redacted] I was returned my money but that is a small part of the total complaintThis company has a history of miss leading companies and should be shut down by the General AttorneySincerely, [redacted]
I have order beats wireless buds it arrived damage right away I have email them and call them they ask me to take pic's and email mail them back.it has been 30days no answer and will not exchange or refund the money
On two phones were ordered through website On I received an email stating the phone colors were on back order and asked if we wanted to replace with different color It gave two options and we selected to confirm change I then received confirmation that the change has been made and shipping information was sent to *** On I logged in to track shipment and it said shipment cancelled by sender I did not cancel the order and I wanted the phones! It then stated a refund was given My bank account shows no refund given When I try to call the company to speak to someone directly - all that is given is a recording, options for billing service or sales Every option choosen the end result is the same, a recording saying they are busy and to go online and submit a report I want a full refund These were christmas gifts for my kids!
• All merchandise is sold as described/advertised • All merchandise are fully tested prior to shipping • According to our company’s terms and conditions all returns and exchanges are accepted within days of purchase The customer has failed to contact us within the specified time period • The customer had an option to purchase our proprietary warranty service but did buy it The customer has made a purchase on our website on September [redacted] for Refurbished Insignia android tabletsRefurbished products are fully tested for functionality and condition before they leave our warehouseHowever, if the customer is not happy with the purchased merchandise they have up to days guaranteed to return it to our companyThis is clearly stated on our website and has been agreed to by the customer prior to completing the purchase In addition, our company offers to years warranty service to be purchased along with the productYear warranty service on this product is very affordable and was designed so to allow customers to enjoy a long protection period, beyond our days guarantee Unfortunately, the customer didn’t purchase the warranty service from our company along with the product Our records also indicate that the customer failed to contact us before the guarantee period was overThus, we could not help with exchanging the productOur company cannot be held liable for a warranty service that is not honored by the manufacturer The customer received pieces of the product in a perfectly working condition and only one piece had an issue well after the guarantee periodOnce again, the customer opted out of our own warranty service and thus we couldn’t do any exception Nevertheless, we are sorry for the inconvenience experienced by the customer and will be willing to offer him a $discount on a product purchased from our store in the future Best Regards, N1wireless
Revdex.com:At this time, I have not been contacted by NWireless, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***
I purchased the cell phone Samsung Galaxy S from the company and also a year warrantyThe problem with my phone started abruptlyScreen started shimmering while I was using gps appI know for sure it was no such physical damage or any visible damage that company after months of keeping my phone until I actually contacted them and asked where is my phone and trying to prove that phone is damage and they will not in title to fix that with existing warrantyIt’s a complete lying and trying to avoid responsibility
Revdex.com: The business have not yet contacted me regarding my complaint ID [redacted] , but I have finally received my product and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I ordered a Moto G5 Plus from them and less than 2 weeks after I received the phone, it stopped charging. I was told I could return the phone, which I did, but because the phone was dead and would not charge, I could not remove my personal data from it. Two weeks after I put the dead phone in the mail, I got an email from the company about the personal data on the phone and that they had tried to reach me "multiple times but got no response." That was the first communication I got from them about this. There is no way to leave a voicemail and they only answer the telephone about half the time. The person at N1 said they could not issue an exchange because it was a refurbished phone and they were out of those, even though nothing on the description indicated it was refurbished. When I pointed out that I had not bought a refurbished phone, he said he would need to call me back. One week later, I submitted a support ticket because I had heard nothing. Two days later, although I had not been contacted, the website said the case was closed. I then initiated a dispute with my credit card company and 24 hours later received an email that they were issuing a refund. All told, I am out $12 worth of shipping for the experience of being sold a defective phone.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
I ordered a cell phone and wireless headphones on 9/**The company website said my order would be processed and shipped within hoursI paid for expedited shipping to receive my order in to business daysI was immediately billed 245$, however my order was never processed or shippedAfter business days I filed a complaint with customer serviceI received a complaint confirmation by email stating customer service would respond in hoursThey never didAfter week I have yet to receive a response from customer service, nor has my order been processed or shippedHowever my credit card was billedI have made Seven attempts to contact customer service by phone at all hours of the dayEach time I get a recording that States they're busy and route me to a voicemail that does not allow me to leave a message because it's fullI made a second complaint in writing through the website requesting an immediate refund for the order I never received and I have yet to receive a re
I purchased a refurbished iPad mini from [redacted] on June **, The iPad turned out to be defective and I filed an RMA with [redacted] on July [redacted] As of today (August **, 2016), [redacted] has not approved the RMA and I am still stuck with their defective iPad and no refund I am very dissatisfied with [redacted] and their deceptive marketing and business practices
Revdex.com:At this time, I have not been contacted by NWireless, Incregarding complaint ID [redacted] I was returned my money but that is a small part of the total complaintThis company has a history of miss leading companies and should be shut down by the General AttorneySincerely, [redacted]
I have order beats wireless buds it arrived damage right away I have email them and call them they ask me to take pic's and email mail them back.it has been 30days no answer and will not exchange or refund the money