Nace Appliance Repair & Service

I was to have a repair done today for an ice maker that NACE put in. The brand new ice maker was faulty and over produced ice. The employee who was to do the repair called this morning and explained that all he could do is come to my home to INSPECT the ice maker. He could NOT fix it and would have to come back a fourth (4) time with yet another supposed new ice maker. I was very upset that they would NOT have the parts available since this is what they do on a daily basis. I did raise my voice and the employee hung up on me. The employee told a woman named Jessica that I used curse words with him and that's why he hung up on me. That is a lie! He knows it. Customer service will sink your company is it continues like this...I will spread the word. Pay attention.

TO WHOM IT MAY CONCERNI AM RESPONDING TO COMPLAINT ID [redacted] FROM [redacted] ***THE SERVICE CALL THAT WE WENT TO WAS FOR A [redacted] I AM NOT SURE WHO [redacted] IS BUT THAT ASIDE WE WENT TO [redacted] PA, [redacted] ON 07/07/TO LOOK AT A REFRIGERATOR FOR [redacted] THE TECH AT THAT TIME DETERMINED THAT THERE WAS AN EXCESSIVE ICE BUILDUP AND INSTRUCTED CUST THAT UNIT WOULD NEED TO BE DEFROSTED TO CLEAR UP THE ISSUE I SPOKE TO TECH HE SAID THAT HE SUSPECTS DOOR WAS LEFT OPEN TOO LONG CAUSING FROST AND ICE BUILDUP.ON 07/THE CUST CALLED BACK IN AND SPOKE WITH JESSICA PER MY UNDERSTANDING THE CUST THEN STATED THAT THE UNIT STILL HAD AN ICE BUILDUP AND AT THAT POINT JESSICA ASKED THE CUST IF HE DEFROSTED THE UNIT YET THE CUST STATED THAT HE DHD NOT AND WOULD NOT DO THATAT THIS POINT JESSICA INSTRUCTED THE CUST THAT WE WOULD GLADLY SEND A SERVICE TECH BACK TO THE HOUSE BUT THAT THERE WAS A POSSIBILITY THAT HE WOULD BE CHARGED A SERVICE CALL IF THE SECOND TECH AGREES WITH THE FIRST DIAGNOSIS BECAUSE [redacted] WILL NOT PAY FOR THE SERVICE IF THE CUST DOESN'T COOPERATE AND SINCE [redacted] DID NOT DEFROST THE UNIT [redacted] MIGHT NOT PAY FOR ITWE WILL GLADLY SEND A TECH BACK OUT BUT [redacted] HAS TO BE IMFORMED THAT IF ITS NOT A MANUFACTURE DEFECT THAT [redacted] WILL NOT PAY THE BILL HE WOULD BE RESPONSIBLE FOR PAYMENTTHIS IS NOT OUR RULES BUT [redacted] S RULES AND THIS IMFORMATION IS IN IS OWNERS MANUALI NEVER WANT AN UNHAPPY CUST BUT I DON'T MAKE THE RULES IF THE REFRIGERATOR HAS A MANUFACTURES DEFECT IT WILL BE COVERED BUT IF ITS NOT THERE WILL BE CHARGES INVOLVEDI AM VERY SORRY THAT [redacted] ) IS UNSATISFIED AND WOULD BE GLAD TO RESOLVE HIS ISSUE UNDER THE TERMS STATED.THANK YOU PAUL N [redacted] NACE APPLIANCE REPAIR

In Melbourne FL the the technician/owner Paul came to fix a clothes dryer which was less than years old and under extended WarranteeHe himself had been in about days before and did not find anything wrongHis diagnosis: there maybe too much lint in lint pipeMy handyman found no lint accumulation in the pipeThe dryer quit working completely and will not even turn on He came back and assumed that someone had gone into the dryer and worked on the control board and destroyed itHis logic back was looseHe falsely made a report to Warrantee CO that he found the dryer unassembled and it took him a couple of hours to put togetherWhen no one who lived there had the time or inclination to fix the dryer when it was under WarranteeHe had no evidence he felt it some one may had worked on the control boardHe lied to make few more bucks

To whom it may concernRegarding complaint ID [redacted] is correct we did go to his home on 07/01/and we contacted The [redacted] engineering dept who after the tech went over the unit with them advised us to change an inverter board we ordered the inverter went back out to install the part the tech called cust we had no answer I tried to call cust from office on both numbers we had no answer I instructed tech to go to cu house anyway to see if they were home cust was not we leftCust then called back in and we rescheduled for part installWe went and installed the part when we did the compressor kicked on and ran the way it should we leftSeveral days later the cu called in and said it still wasn’t working so we dispatch another tech to go to his homeWe again spoke to [redacted] which advised us that if putting the inverter in didn’t work it would need sealed system work we gave them an estimate which they declinedIt was almost weeks later that the cust called in stating he would like the work done not days so we ordered the partsAnd instructed cust we would call when parts came inI received an email on 08/18/from cu I then called cust explained what was going on that we were still waiting on the part told her I would call [redacted] and try to find out where part was I did that and called and spoke to [redacted] told her they told me a week at the mostShe said that would be fine and to proceed with the repair and she would withdraw the Revdex.com complaintTwo days later I received a message from [redacted] that he no longer wants service and he was going to use the Revdex.com to get a refund from us[redacted] has the inverter board installed in his refrigerator that cant be returned and inverter was needed per the manufactureAlso I now have the compressor needed for their repair which cant be returned it’s a special order part, I also had a verbal agreement with [redacted] to complete the repairThere is no refund due them and since they are refusing further repair I cant repair it either So I am not sure what I am supposed to do to resolve this matterThankyouNace Appliance Repair

TO WHOM IT MAY CONCERNIN REGARDS TO COMPLAINT [redacted] ***I AM SORRY FOR ANY TROUBLE [redacted] IS GOING THROUGH BUT HER COMPLAINT IS WITH HER WARRANTY NOT US WE JUST FOLLOW THE GUIDELINES THAT ARE SETUP BY HER WARRANTY COMPANYHER WARRANTY COMPANY DOES NOT COVER GASKETSI AM HAPPY THAT THE WARRANTY COMPANY IS PAYING HER FOR HER REPAIR BUT WE DID DO OUR JOB AND I AM NOT GIVING HER ANY MONEY I NEVER CHARGED HER ANYTHING TO OWE HER ANYTHINGI HOPE [redacted] KNOWS THAT IT WASN'T US THAT DECLINED TO COVER HER UNIT BUT THE WARRANTY COMPANY THAT HIRED USI WISH [redacted] NOTHING BUT THE BESTTHANKYOU PAUL N

I had an issue with a new fridge it wasn’t cooling, so I called the Samsung manufacturer for a repair (I just had the fridge for months and it’s still under year warranty)They sent Nace Appliance RepairTechnician from Nace came out and checked the temperature inside the fridge and tells me that temp in fridge is and freezer 54, oh really, I said… that’s why you are here… and you need to identify the issue and fix itWell, to make a long story short, Technician from Nace unscrewed bottom freezer door, than put it back, made dents and slid my fridge to the center of kitchen and said, compressor is hot, let it sit for hours, if within hours it will not cool, then call them backOkay I said, I signed the bill for $80, and then he run outWell, I waited hours, nothing happened, actually temp got up to degrees in both fridge & freezerI called them back, but they said they are not going to comeback and fix this fridge, because I didn’t installed this fridge properly and I don’t have inch’s between the wall and the fridge (btw, I didn’t install this fridge, hhgregg did, and wouldn’t you think they’d know how to install it and level it), and that’s all my fault that fridge no longer working… and manufacturer not going to pay for thatWell, I guess they don’t know if you have year warranty it covers everything, even if it’s a customer fault which wasn’t in my caseSo I called manufacturer again and explained the situation and everything, right a way they sent me to a different repair shop, who then identified that it was a defect from the manufacturer and fridge must be replaced with new oneIn addition, he said installation has nothing to do with compressor not running properly and etcAVOID – Unprofessional – Nace Appliance Repair!!!

My refrigerator stopped coolingCalled Nace, they made an appointment for the following dayThe tech arrived on time and called beforeHe was nice and had our refrig working within minsCouldn't be happier I didn't have to buy a new refrigGreat Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut they DID Not Call or show up at my houseI am glad I will not have to deal with this company again Regards, [redacted] ***

TO WHOM IT MAY CONCERNWE RECEIVED A DISPATCH FROM [redacted] TO GO AND SERVICE A WASHER FOR [redacted] AND [redacted] AT THIS POINT WE CALLED THE CUST AND SET AN APPOINTMENT UP FOR 10/28/WE AT THAT TIME INSTRUCTED [redacted] ON THE PHONE THAT THERE WAS A $SERVICE CHARGE TO COME OUT AND DIANOSE THE UNIT WHICH HE AGREED TO ON 10/WE WENT TO CUST [redacted] HOME TO LOOK AT THEIR WASHER AND FOUND THAT IT NEEDS A PUMP [redacted] INSTRUCTED THE TECHNICAN THAT HE WOULD CALL IN LATER THAT DAY WITH A CREDIT CARD AND TO LET US KNOW WHETHER THEY WANTED TO CONTINUE WITH THE REPAIR OR NOTLATER THAT DAY ON THE 28th [redacted] CALLED AND INSTRUCTED ME TO ORDER THE PUMP AND TO GET IT AS SOON AS POSSIBLE WHICH I DID THE NEXT DAY ON 10/29/I CALLED [redacted] AND NOTIFIED HIM THAT HE STILL HASN'T MADE THE PERCENT PAYMENT THAT OUR COMPANY REQUIRES UP FRONT AND THAT WE WOULD NEED THIS DEPOSIT BEFORE WE COME OUT TO INSTALL HIS PART HE SAID NO PROBLEM THAT HE WOULD GET THE CREDIT CARD FROM HIS WIFE AND CALL BACK WITH ITWELL | DIDN'T HEAR FROM HIM SO ON 10/30/RECEIVED HIS PART AND PROCEEDED TO CALL HIM ABOUT PAYMENT AND WHEN HE WANTED HIS PART INSTALLED WHEN FINALLY REACHED [redacted] HE SAID THAT HE ALREADY HAD A TECH FROM [redacted] COME OUT AND TAKE CARE OF T SAID TO HIM THAT’S OK BUT YOU WILL STILL OWE THE $SERVICE FEE AND HE STATED TO SEND HIM A BILL AND HE WOULD TAKE CARE OF IT | DID SEND THEM A BILL AND THEN THEY STARTED SENDING ME EMAILS THAT I AM TO TAKE IT UP WITH [redacted] FOR PAYMENT | DID REPLY THAT THEY ARE RESPONSIBLE FOR THE BILL NOT [redacted] THAT’S WHEN THEY CONTACTED YOUI HAVE A SIGNED WORKORDER FROM [redacted] AGREEING TO PAY THE CHARGES AND ALSO VERBAL CONFIRMATIONS TO CONTINUE WITH THE REPAIR AND AGREEING TO PAY THE BILL .AS FAR AS BEING REGISTERED BY THE PA HOME IMPROVEMENT COMMISION WE DON'T NEED TO BE BECAUSE THAT IS ONLY REOUIRED FOR HOME IMPROVEMENTS WE DO REPAIRSTO APPLIANCESTHE STINES DO OVE THE $AND FULLY INTEND TO COLLECT PAYMENT EVEN IF I HAVE TO SEND THEM TO COLLECTIONSTHANKYOUPAUL N

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I want a letter of apology stating that they lied to the warranty companyThey advised the warranty company that they told us to stop using the washer and that we had continued to use the washerThat is why we had so many issues with the warranty companyI do have a letter from the warranty company that nace's told us to stop using the washer and that we continued to use the washer Regards, [redacted] ***

To whom it may concern regarding complaint id ***we did indeed go to cust home to repair washer for her warranty company the first trip out it was determined that the machine needed new springs we ordered the springsand went back out to install them, ** *** was imformed that the
washer had to be made assesible to us as it is in their service agreement to do so when we arrived unit was not ready for us tech was going to leave but ** *** called and asked me if the tech could wait as he was out of town I dont know if the tech helped the cust take down the dryer or not but in any regard we did install the springsthe cust then called office about an hour later very upset and yelling and screaming stating that the front gasket was not replaced and I explained to *** *** that gaskets are not covered under her warranty that she would have to pay to have one installed she then proceeded to yell some more then hung uplater that day her warranty company called me and I told them she wants a gasket put on her machine they declined to pay for it as they are not coveredalthough I understand that *** *** wanted her gasket replaced she cant expect us to pay for her repair, and she states in her claim that she had another company repair the unit under her warranty so why would she have paid them $361,00i regret that *** *** is unhappy but we did our job according to her contract we dont make the rules we just follow them her real fight is with the warranty company not us and since we never collected any money from *** *** we dont owe her anythankyou paul n

never ever use nace appliancethey sent inexperience kid who just graduated from motorcycle repair school to diagnose freezer problemWell he spent all his time on phone and guess what - They mis- diagnosed my problemI gave them $ downWas suppose to give them the remaining $ when freezer fixed They said I needed another $ part to fix problemI agreed when freezer fixed I would give them the $ balancethe owner Paul said no{ you want your freezer fixed the 2oo paid now and then we will fix freezer} Ha I told repair tech no way , already paying $ for your mistake - took you weeks to get here , now I give you $ you will take another weeks to come back and fixHA they are a joke I got there name from LG websiteI called LG They were embarrassed by nace actionsThey sent there own tech who fixed free of charge the next dayLG said never use them again they over charged you to begin withthe owner Paul gets extremely vulgar and very non professional on phone when things do not go his way , so everyone stay away from Nace Appliance

Letter from Business with Work Order

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Nace's responded to our residence to evaluate our washerThe tech at that time advised me that we needed a spring and that it would have to be orderedWe received a call that the spring was in and arrangements were made to have it put onI was never told the dryer would have to be off of the washerThe "tech" arrived and moved the washer and dryer from between the sink and a cabinetThe tech did not inform me that he could not work on the washer and slid the unit backAfter being advised of the issue, I went and moved the dryer onto the cabinet so the springs could be replacedThe tech brought the paperwork to me and said that I was good to goAfter looking inside the washer later I found that the door boot was not replaced therefore I still could not use the washer as the door would not shutI was upset when I called naces because I thought the washer was fixedThat is when the advised the part was not coveredAfter speaking with the warranty company the stated that the part would be covered because the springs caused the issue with the door bootI then received a letter that the part would not be covered because nace appliance told the warranty company that they told us not to use the washer and we had continued to use itNace appliance never told me to not use the washerSince I needed the washer fixed we had notified a reputable appliance company and after the looked at the washer the found that the pins in the shocks were missing therefore between the springs and the missing pins that caused the door boot to stretchWe had paid the other company for their outstanding services and notified the warranty company of what they had found wrong with the washerWe were turned down again because nace appliance kept telling the warrant company that we kept using our washerAssuming we could have shut the door, the water would have leaked out of the bottom of the washerWe now are getting reimbursed from the warranty company for the money we paid to have it fixed rightI still want nace appliance to apologize in writing for lying to the warranty company and since we had to wait so long and what we had to go through to get paid I want the money that they received from the warrant company since they did not fix the washer to my satisfaction*** ***

nace diagnosedmy LG freezer needing a new sealed system cost $ I gave them $ down then $ when freezer fixedthe parts were covered under warrantyThey did repair which did not fix freezer still brokeThe tech said I needed another part for $ I agreed to this even though they mis diagnosed the problemNace owner said he wanted the remaining $ before he would get the part and fix my freezerI said no I will pay you balance of $ when freezer fixedOwner sent no and teck leftI called LG where I got nace appliance name off their web site as certified LG local repairLG felt bad I was treated this way and came and fixed freezer free of chargeAfter a few weeks when Nace figured freezer was fixed by someone else , He called and threatened collection agency if I did not pay balance of $ on the mis diagnosis I called numerous times until finally spoke Owner Nace He screamed and hung up on meI called back and he called police on me saying I was harassing him He then sent me to a collection agency, which was time consuming sending written notice disputing his claimsHis business prctices are very un professional and no one should use them

I had Nace Appliance Repair in to repair my dryer They charged me $dollars to replace a heating unit months later the heating unit went out again The unit was supposed to be under warranty but they'd still charge for labor I was okay with that until they told me they were going to charge me $for a part that took less than hour to replace the first time Obviously they were trying to recooperate their cost for the part and then some Very unethical I ended up ordering the part myself for $and replacing it in minutes

Horrible! They put in a brand new ice maker in mid July and it is already not working want to charge me full Cost to come and look at it when it was brand new and put in by them in July! It is October! The ice maker was over $ They won't even look at it when it was there work!

Recently I had a dehumidifier go bad from Frigidaire, called them and they routed me to this company, which is not very close to my home for repair I spoke with a Tech named John, and he nicely provided alot of repair information and his opinion, from experience, of the problem He also informed me that I could call Frigidaire again and sometimes they are willing to provide a replacement I called as John had suggested and Frigidaire is now sending me a check instead It is good to find a company tech that is willing to take the time to talk, inform and support a customer Kudos the Nace appliance

I purchased a Maytag Bravos washer/dryer from Lowes in April 2016 with the Extended Warranty Plan. In October 2018, a dryer started to make a loud sound that sounded like a barring going out in the motor. I reported this to the Lowes service center on Oct 12, 2019 and they schedule a 3rd party contractor, NACE Appliance Repair and Service. The technician arrived and took the dryer apart and determined that the sound was indeed coming from the motor and said the motor would need to be replaced. He then said it would probably be an issue with Lowes because "they don't cover noise issues". He then told me, "Lowes is like that. If you would have purchased it from Home Depot, they cover noises". He then said he would report the issue to the Lowes Service Rep for this district. He came back to me 5 minutes later and said it was what he told me and Lowes will not cover noises and the motor is running, so they will not replace the motor. He advised me to call the Service Warranty Center back to dispute the decision. Upon calling them, they were unaware of the decision and still showed an open ticket. After research and speaking with the Nace Technician, he outright lied about his diagnosis and conversation with me. He reported to the District service representative that the motor was fine and was making a slightly louder noise due to excess lent in the compartment. He said he never stated that I needed a new motor to fix the issue and that he never told me that Home Depot covered noise issues. He further lied saying the I brought up Home Depot and that he said they don't cover noises either. He reported blatant, outright lies. These lies caused the District Service Rep to deny the claim. I don't know what kind of contract Nace has with Lowes, but I have to assume that they are paid a set amount as a 3rd party contractor and then cover the costs of repair, otherwise, why lie about the issue? The noise is so loud that the door to the laundry has to be shut to keep the sound contained and if the motor is making that much noise, it is not working properly, so what did I buy the extended warranty for? This same complaint will also be filed against Lowes, as they sold me the warranty and are responsible for the 3rd party contractors they hire. Someone is making out on this deal, but it's not me...THE CUSTOMER.

To whom it may concernRegarding complaint ID [redacted] is correct we did go to his home on 07/01/2014 and we contacted The ** engineering dept who after the tech went over the unit with them advised us to change an inverter board we ordered the inverter went back out to install the...

part the tech called cust we had no answer I tried to call cust from office on both numbers we had no answer I instructed tech to go to cu house anyway to see if they were home cust was not we left. Cust then called back in and we rescheduled for part install. We went and installed the part when we did the compressor kicked on and ran the way it should we leftSeveral days later the cu called in and said it still wasn’t working so we dispatch another tech to go to his home. We again spoke to ** which advised us that if putting the inverter in didn’t work it would need sealed system work we gave them an estimate which they declined. It was almost 2 weeks later that the cust called in stating he would like the work done not 2 days so we ordered the parts. And instructed cust we would call when parts came inI received an email on 08/18/2014 from cu I then called cust explained what was going on that we were still waiting on the part told her I would call ** and try to find out where part was . I did that and called and spoke to [redacted] told her they told me a week at the most. She said that would be fine and to proceed with the repair and she would withdraw the Revdex.com complaint. Two days later I received a message from [redacted] that he no longer wants service and he was going to use the Revdex.com to get a refund from us.[redacted] has the inverter board installed in his refrigerator that cant be returned and inverter was needed per the manufacture. Also I now have the compressor needed for their repair which cant be returned it’s a special order part, I also had a verbal agreement with [redacted] to complete the repair. There is no refund due them and since they are refusing further repair I cant repair it either So I am not sure what I am supposed to do to resolve this matterThankyouNace Appliance Repair