In C Spire's terms and conditions, it says the following:C Spire reserves the right to (i) limit throughput or amount ofdata transferred, deny Service and/or terminate Service, without notice, toanyone it believes is using the Service in any manner prohibited above or whoseusage adversely impacts its network or service levels, and (ii) protect itsnetwork from harm, which may impact legitimate data flow.This occurred in May of C Spire has since worked with Ms [redacted] to move her to one of our current metered data usage plans C Spire is no longer actively offering unlimited Due to the usage patterns of Ms [redacted] , she would need to remain on a metered plan Thank you,
C Spire does not process warranty claims for phones that are damaged We can work with Ms [redacted] on repair costs if she is interested in that option
Complaint: [redacted] I am rejecting this response because: The issue is a defective phone not a damaged phoneThere were ample opportunities for the issue to be resolved before the tiny crack appearedNow that there is a crack, the story is it can't be repaired This is a cop out for having provided me a defective deviceI have been a loyal customer for 10+ years and I am simply asking for an issue to be rectified, but Cspire is making every excuse not to assistYou all would rather lose a good customer and gain highly negative publicity than correct a documented mistake Regards, [redacted] ***
Ms [redacted] had accounts with C Spire that were written off for bad debt in There is no fraud involved as billing information with detail was sent prior to end of this relationship C Spire continues to attempt to collect this debt
Mr [redacted] was only charged a late fee once When his next bill came out, it did show this amount still in the past due amount but also showed it credited in the current amount The total bill was corrected This is a bill presentation issue and is being addressed by our billing vendor The amount was credit again in error However, we are leaving this additional credit on the account given the confusion we caused Mr*** This issue should now be resolved
Prior to March of 2014, Mr [redacted] was on a plan that shared minutes but had unlimited data C Spire reserves the right to limit throughput speeds to protect it's network This is stated in our terms and conditions as listed below: C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flows After this was done to Mr [redacted] , he changed his plan to a metered data plan to avoid this from happening again He has since moved back to an unlimited plan with no issuesC Spire will issue a one time credit of $ [redacted] for the inconvenience he had during this time and hopes this resolves the matter
In C Spire's terms and conditions, it says the following:C Spire reserves the right to (i) limit throughput or amount ofdata transferred, deny Service and/or terminate Service, without notice, toanyone it believes is using the Service in any manner prohibited above or whoseusage adversely impacts its network or service levels, and (ii) protect itsnetwork from harm, which may impact legitimate data flow.This occurred in May of C Spire has since worked with Ms [redacted] to move her to one of our current metered data usage plans C Spire is no longer actively offering unlimited Due to the usage patterns of Ms [redacted] , she would need to remain on a metered plan Thank you,
C Spire does not process warranty claims for phones that are damaged We can work with Ms [redacted] on repair costs if she is interested in that option
Complaint: [redacted] I am rejecting this response because: The issue is a defective phone not a damaged phoneThere were ample opportunities for the issue to be resolved before the tiny crack appearedNow that there is a crack, the story is it can't be repaired This is a cop out for having provided me a defective deviceI have been a loyal customer for 10+ years and I am simply asking for an issue to be rectified, but Cspire is making every excuse not to assistYou all would rather lose a good customer and gain highly negative publicity than correct a documented mistake Regards, [redacted] ***
Ms [redacted] had accounts with C Spire that were written off for bad debt in There is no fraud involved as billing information with detail was sent prior to end of this relationship C Spire continues to attempt to collect this debt
Mr [redacted] was only charged a late fee once When his next bill came out, it did show this amount still in the past due amount but also showed it credited in the current amount The total bill was corrected This is a bill presentation issue and is being addressed by our billing vendor The amount was credit again in error However, we are leaving this additional credit on the account given the confusion we caused Mr*** This issue should now be resolved
Prior to March of 2014, Mr [redacted] was on a plan that shared minutes but had unlimited data C Spire reserves the right to limit throughput speeds to protect it's network This is stated in our terms and conditions as listed below: C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flows After this was done to Mr [redacted] , he changed his plan to a metered data plan to avoid this from happening again He has since moved back to an unlimited plan with no issuesC Spire will issue a one time credit of $ [redacted] for the inconvenience he had during this time and hopes this resolves the matter
We actually spoke with Ms [redacted] on Monday to confirm the check has been processed and mailed as of February 24th
From our investigation, we have found that we have since credited this account the amount requested We hope this has resolved the problem