Nakedwines.com, Inc.

Initial Business Response /* (1000, 5, 2015/10/22) */
Hi [redacted],
Thank you for your feedback [redacted].
Your NakedWines.com account was deactivated as you requsted; you will not receive email correspondence or any promotional offers from NakedWines.com going forward. I've replied to the email you...

sent in as well with all of the above details.
Please let me know if there's anything else I can be of assistance with.
Warm Regards,
NakedWines.com

Initial Business Response /* (1000, 5, 2015/11/09) */
Hi [redacted],
I'm very sorry for any confusion surrounding your NakedWines.com account. It's never our intent to deceptively enroll customers in the Angels program. An Angel welcome letter was enclosed in your initial wine shipment describing...

the terms of the Angel program. Prior to application of the charges, we attempted to contact you through email and voice several times.
Immediately upon your contacting the NakedWines.com Customer Happiness team on November 6th, a full refund of $320.00 was processed back to your card. As you requested - you were removed from the Angels program and will not incur any charges going forward.
Warm Regards,
NakedWines.com

Hi [redacted],I'm terribly sorry to hear that you didn't realize you were an Angel at NakedWines.com. I want to apologize for any misunderstanding there's been with your Angel's membership. When you placed your initial order, you selected a promotional case intended for customers interested in becoming...

Angels. Just in case customers miss this information when ordering, we send out a series of emails for complete transparency. We don't ever want customers to be surprised!Angels is completely voluntary and there are no contracts or tie ins. Any money allocated into your Angels account is always yours! You've been successfully removed from Angels and will not incur any more Angel transfers. A refund of $19.65 was issued back to your VISA on June 7th, 2017 as that was the balance on your Angels account. An additional refund totaling $100 was processed on June 11th, 2017. Please allow up to 7 business days for the refunds to post back to your VISA account. If you have any further concerns or any questions, please contact me at [redacted] or by phone at 1-800-[redacted].Best,[redacted]NakedWines.com

Final Consumer Response /* (2000, 6, 2015/04/23) */
Resolved. Account canceled as requested.

Initial Business Response /* (1000, 5, 2015/07/24) */
Hi [redacted],
I'm sorry for any confusion but your account was cancelled in mid June and a complete refund of $120.00 was issued back to your VISA card.
Please refer to your most recent VISA statement to confirm the refund total. There will...

be three refunds of $40 each. The refunds were confirmed in my system on June 17th, 2015.
Warm Regards,
NakedWines.com

Initial Business Response /* (1000, 5, 2016/01/21) */
Hi [redacted],
Thanks for reaching out [redacted]. I'm sorry for any confusion surrounding your recent wine order and Angel status with NakedWines .com.
The voucher that was utilized at the time of purchase enrolled you in the Angels program;...

the terms are printed on the voucher. In addition to the voucher terms - a series of 8 emails were sent to the email address on file informing you of the Angel status.
Your Angel status was cancelled on January 19th, 2016 and a full refund of $40 was processed immediately. I've located 2 accounts linked to your name and disabled them both.
Please let me know if I can provide you with any additional details or if you have any further questions.
Warm Regards,
NakedWines .com
1-800-673-4718

Hi [redacted],I'm terribly sorry to hear that you didn't realize you were an Angel at NakedWines.com. I want to apologize for any misunderstanding there's been with your Angel's membership. When you placed your initial order, you selected a promotional case intended for customers interested in becoming...

Angels. Just in case customers miss this information when ordering, we send out a series of emails for complete transparency. We don't ever want customers to be surprised!Angels is completely voluntary and there are no contracts or tie ins. Any money allocated into your Angels account is always yours! You've been successfully removed from Angels and will not incur any more Angel transfers. A refund totaling $280 was issued back to your VISA on July 10th, 2017 as that was the balance on your Angels account. Please allow up to 7 business days for the refunds to post back to your VISA account. There was an additional credit of $40 from us that is non-refundable.If you have any further concerns or any questions, please contact me at [redacted]Kind regards,[redacted]

Initial Business Response /* (1000, 5, 2015/06/30) */
Hi [redacted],
I'm very sorry for any confusion surrounding your NakedWines.com account. It's never our intent to deceptively enroll customers in the Angels program. An [redacted] welcome letter was enclosed in your initial wine shipment describing...

the terms of the Angel program. Prior to application of the charges, we sent a series of emails with [redacted] details.
Immediately upon contacting the NakedWines.com - your Angel account was cancelled and a full refund of $40 has been processed back to your card. All refunds take approximately 5-10 business days to be reflected in your bank account.
As requested - you were removed from the Angels program and will not incur any charges going forward.
Warm Regards,
NakedWines.com

Hi [redacted]I'm sorry for your confusion and will gladly provide you with the details surrounding your account. Your Angels status was cancelled immediately upon request and a full refund of your account balance was processed. The refund amount was $46.07; prior to cancelling your Angels status, you...

placed a wine order in the amount of $33.93. The wine order was cancelled today as we received confirmation that the wine order is being returned. I've processed a refund of $33.93 today - please allow 5-10 business days for it to post back to your account. If you have any questions or concerns, please don't hesitate to reach out to us.Warmly,[redacted]

Initial Business Response /* (1000, 5, 2015/08/04) */
Hi [redacted],
We greatly appreciate your feedback and I'm sorry for any confusion and misunderstanding with your Nakedwines.com account.
Your Angel account was cancelled as requested and a complete refund of $120 total has been processed....

The refunds take about 5-10 business days to reflect in your account.
Warm Regards,
NakedWines.com