Nallys Automotive

Nally's Auto Plaza sold [redacted] a Volkswagen Beetle on March 15,The vehicle was sold in condition [redacted] was offered a warranty on the vehicle which she declined (SEE Attached) [redacted] did come in with her parents and I could not communicate with her due to her belligerent and rude attitudeI did however, speak with her parents who calmed her down and were very respectfulAt that point we did have her bring the vehicle in to see if we could help with any of the mechanical issues she may be experiencing When the vehicle was dropped off at our shop for a diagnosis there were no codes detected Our customers have every opportunity to take the vehicle before purchase to a mechanic of their choosing before purchasing our used vehicles They are allowed a test drive of the vehicle and any complaints about the vehicle need to be addressed at that timeWe also, for our customer's protection have instituted a WE-OWE form in the paperwork Anything that is owed to the customer per the salesperson is noted on this document(SEE ATTACHED) Unfortunately, any repairs are the customer's responsibility

In follow up to the second letter that was written by [redacted] we are requesting that she faxes her bank statement showing the nsf fee and any other fees that were incurredI will investigate and determine what fees are owed to herBased on the first bank statement that was submitted to me the only refund due would be the The statement submitted to you with my response does not show any amounts for nsf in the amont of So in closing if the proper paperwork is submitted to my office and I determine any monies are owed to [redacted] I will most certainly take care of themI am not able to just write a check without the proper documentation as written in my first response

I bought a used Pickup truck from Nally's and found the ordeal of buying a vehicle pleasant and cordial With many vehicles to choose from, the lot provided me a great choice for a year old vehicle It runs greats and the staff at Nally's are always friendly I like my truck and would go back to purchase another vehicle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I reviewed the business' reply and I feel that they really did not understand the situationI will not accept dollars as reimbursement since the overdraft fee alone with checks is dollars which was clearly shown on the statementBecause they refused to deal with the problem as soon as possible I received two over draft charges totaling in dollarsWhich was also clearly shownI talked to the bank and because I finally made the deposit by that Friday, they did not charge me the third fee of dollarsOr else it would of been in totalI showed all this clearly on the statement I sent themWhich I have a copy of my statement included as wellSecond, I did not request to buy back my check, I didn't even know it was an optionI suggested that I pay my tags in full and that they throw my car payment for that week in the rear, because there was no way I could pay that week having a check of only dollars [redacted] suggested that I buy back my check, I did not personally request it as statedThirdly, I did not call trying to seek a different answerI called back because no one ever called me to rectify the situationI kept trying to talk to [redacted] and was given the run around, the same with my mother who called as wellIf they resolved this on Monday like they told me they would when I called on Saturday, I would not have inquired the dollars each day and would of only had the dollar chargeMy problem with them is, they did not document anything and they did not try to solve the problem when they should ofNor are they taking responsibility for their actionsHow they have handled this situation has really discouraged meThe fact that they did not read the statement correctly which you can clearly see on the statement that I had an overdraft fee and charges of dollarsAlso the fact that they are making it seem like their incompetence is my fault

*** *** purchased a vehicle from Nally's Automotive on April 5, When our customer's purchase a vehicle we allow them to write a check directly to the motor vehicle department*** *** followed this procedure and her check was attached with her titleShe did come in and speak with Nancy
if reference to buying out the check which is against company policy for this exact reason*** ***'s paperwork was submitted to the motor vehicle with the checkMy staff member did not realize that the work was already submitted and that we have no control over when the check is deposited or the work is processed by the dmvWe are required to submit-the paperwork within days of purchase..*** *** only paid a portion of her tag fee on May 16thI will after seeing proof that her checking account was overdrawn and she accrued charges of seven dollars per day reimburse her for her inconvenienceI will only reimburse her for charges accrued up to June 13, which from the attached bank statement should be unless otherwise provenWith this being said my employee was trying to help her out due to her lack of hours and illness so that her vehicle would not be repossessedThe reason that she feels we gave her a run around is due to her calling our office and asking for different personnel expecting a different outcomeShe was told that we were not paying her overdrafts of fifty eight dollars when the proof she provided to us only shows seven dollars in overdraft fees

Buyer beware the sales people know this cars are crap I bought a car from nallys in April After driving the car whithin weeks the car broke down on me It also caught a flat I couldn't even take the tires off because the tires was lockedI called they said I need to tow the car to them and they will take the tire off I explained the car didn't even have a spare which we found out the day we signed the contract After that I had to take it to a mechanic close by to take the tire off After another weeks the check engine light came on took it to pep boys to get a reading and all these codes came up this is not even a full month of having this carAfetr letting Nally 's no that all these codes came up He said to bring it in and get checked We brought the car in to get checked he stated that we can be using the wrong fuel so that's why the light can be coming on so we changed the fuelOk after that another weeks the car completely gave out which it didn't even move I called again and they stated that oh it's nothing can to do so I had to get the car towed to a different mechanic to get fixed which it was the cathylic convertor and the fuel pump which cost me a total of and when I originally brought the pep boys receipt to them weeks after buying the car it stated that the same part was an issueSo ok the mechanic I went to fixed the car the car was drivableSo I called Nallys to explain to them that I had an issue and had to pay for this part not even having the car for a monthand they gave me the run around where no followed up with my complaint *** *** wasn't even aware I was calling because his family operated business didn't even give him any messageSo once again the original issue started up after I got the car fixed the car check engine light came back on so I drove the car down there once again and showed receipts on how much money I already put into this car after a month and a halfso *** *** insured he was going to look into a apologized to me that he didn't get the message and that he will check the car himself so I brought the car back in the next day in which he suggested So the next day he became very unprofessional and stated to his secretary that we need to come get his car off his lot immediately because he feel like he being scammedFirst off I should be the one feeling scammed because I haven't even had this car for a good months and the day I bought this car weeks after I had problems where me and my kids got stuck on the street had to borrow a car to get to work because this car I bought from them was not reliableSo anyway after that I went and picked up the car and explained to them I am the one being scammed because there salesman insured that it was a good car and even MrNally stated he new the previous owner for the car the car and it was an excellent conditionSo I took the car but at the same time I said with the attitude that they gave me I said to my son watch them try to take the carAnd guess what I got into a accident with the car and guess what it was in a mechanic shop getting fixed and guess what they came and repoed the car saying it was payments behind so I explained to them why no one called as a courtesy to say that the car was being repoed I didn't know it was repoed until I called to check the status on my car at the body shop They stated oh they repoed the car so know u know I am burning up I called they said owe its because you was payments behind I explained I know someone that was payments behind and they got there car repoed and you take my car for payments but I knew they did it out of spite so after I asked how much it will cost to get out the lady tells me "What " I asked why was it so high she said oh because its for the repo then a day for storage them because they had to pick the car up So I said when I sign the contract it did not state that I was responsible for any fees occurred for them taking it upon there self to take a carSo I asked if they have that about me being responsible for them picking the car up from the shop she stated she will call me back of course she never called me back so I called her and she tells me Oh I spoke with the general manager and she said that the policy and if I want the car that's how much it is and hung up the phone and ended the conversation Please beware when getting a car from them they do not stand by there car if you are late they do not give you no courtesy call they will come and pick up your car and you will have to pay over to get it back I wouldn't let my worse enemy go through what I went through as a single parentPlease if you can save money to get a car please do so please beware the sales man is not truthful they truly do not care about there customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did not send you all paper work according to my receipt, I paid for a warrantyThey don't offer a warranty but another company does that they work along side with called pro-guard.
Sent from my iPhone

I was shopping for a car and went to Nally's Automotive I met ***, a new Sales guy @ Nally'sBeing female I do not look forward to buying a new car *** put me at ease and helped me find the car I wanted at a reasonable price I will be recommending *** to all my girlfriends

Nally's Automotive did in fact sell *** *** a vehicle on March 8,
*** *** has never contacted me in reference to this problemThat being said I have provided documentation signed by him for purchase of this vehicle In an conditionstatement, contract stating
customer is responsible for inspection within fourteen days of purchase, Buyers Guide stating as well as a we owe stating nothing is owed to this customerI am in good faith going to contact this customer to see if Nally's can possibly help him and process the vehicle through Delaware inspectionAs far as the tint on the vehicle that is what the vehicle failed for originally when we presented for the safety inspectionMany of our customers prefer for us to leave the tint in place on the vehicle and obtain a release from their physician to allow darker tint then the law allowsIt is very easy to have the tint removed but do this as a courtesy to our customers
Nally's is not going to refund or return any money to this customer for any reason

First and foremost, ALL repossessions are reported to New Castle County Police or the corresponding State Police according to jurisdictionMr***'s vehicle was repossessed due to non-paymentAt Nally's Automotive we pride ourselves on excellent customer serviceIn doing so, we work with our
customers to make payment arrangements that are feasible on both endsIn this case, there was NO PAYMENTARRANGEMENT NOR PHONE CALL EVER MADE which is what lead to the repossession of Mr***'s vehicleWe do understand that people make mistakes and businesses do as well, no one ininfallible of error.That being said, we were more than willing to look into account details and phone records to see if there was some type of miscommunicationUnfortunately , due to the rudeness and foul language from Mr*** and his spouse, they made it impossible for my staff to address their concerns at that very moment The body language alone, as Mr*** strut his way towards my employee until they were face to face, was intimidating enough to cause my office to have to call the police in fear of a physical altercationWe refused to tolerate the cursing and character defamation of our staff so we had the police escort Mr*** and his spouse off of our propertyIt was explained to them while they were in our office what had to be done in order to redeem their vehicle.A letter stating the same was also mailed out (see attached)In addition , we let them know that we'd still look into things (with them out of our office) and ifanything was found to be in error we would contact them.It's unfortunate that this had to escalate to the pojnt it did, however you get more bees with honey Had they come in without all the negative comments and smart remarks we could have possibly had a better outcomeI refuse to have my staff talked dov.-n to and cursed at repeatedlyIn conclusion, refunding their deposit is not an option after repossessionTypically I'd be willing to sit and discuss things with them further,however just by reading their complaint, their approach to the whole situation and the accusations being made I feel its best we go no furtherIf there is any additional information I can provide, you may contact me, *** *** ** ***

Nally's Automotive LLC sold [redacted]t a 2003 Saturn L300 on 10/24/14. On 10/25/14 Ms. [redacted] brought the vehicle back into our facility with a complaint about the brakes. We examined the vehicle and determined there to be no issues with the brakes' whatsoever. We contacted Ms. [redacted] to...

tell her and her response was that she dicln't want the vehicle any longer because she was scared of what she was claiming to be a problem with the vehicles brakes. Nally's Automotive sent her a letter on 10/29/14 (see attached) explaining that she could not just abandon her vehicle at our lot since she refused to pick it up. This clearly was a case of buyer's remorse since the customer returned the vehicle the next day with a false complaint pertaining to a non­ existent brake issue.On 11/1114 Ms. [redacted] filed a dispute with her credit card company for the transaction •of 1,000.00 for her down payment on this vehicle. After Nally' s Automotive provided documentation of a binding contract for the purchase of the vehicle the dispute was dismissed as it was proved that Ms. [redacted] knowingly entered into a contract with the agreement to pay the 1,000.00 down payment that SHE authorized. AT NO POINT, EVER, DID NALLY'S AUTOMOTIVE SIGN MS. [redacted]S NAME OR EXTRACT MONET FROM HERBANK ACCOUNT THAT SHE DID NOT AUTHORIZE. Additionally, Nally's Automotive has a pending debt action case against Ms. [redacted] for the balance owed on the contract she signed. If any further infonnation is needed you may contact [redacted]

Nally's Auto Plaza sold [redacted] a 2003 Volkswagen Beetle on March 15,2014. The vehicle was sold in AS-IS condition . [redacted] was offered a warranty on the vehicle which she declined.  (SEE Attached)  [redacted] did come in with her parents and I could not communicate with her...

due to her belligerent and rude attitude. I did however, speak with her parents who calmed her down and were very respectful. At that point we did have her bring the vehicle in to see if we could help with any of the mechanical issues she may be experiencing.  When the vehicle was dropped off at our shop for a diagnosis there were no codes detected.   Our customers have every opportunity to take the vehicle before purchase to a mechanic of their choosing before purchasing our used vehicles.  They are allowed a test drive of the vehicle and any complaints about the vehicle need to be addressed at that time. We also, for our customer's protection have instituted a WE-OWE form in the paperwork.  Anything that is owed to the customer per the salesperson is noted on this document. (SEE ATTACHED).  Unfortunately, any repairs are the customer's responsibility.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reviewed the business' reply and I feel that they really did not understand the situation. I will not accept 28 dollars as reimbursement since the overdraft fee alone with checks is 36 dollars which was clearly shown on the statement. Because they refused to deal with the problem as soon as possible I received two over draft charges totaling in 14 dollars. Which was also clearly shown. I talked to the bank and because I finally made the deposit by that Friday, they did not charge me the third fee of 7 dollars. Or else it would of been 47 in total. I showed all this clearly on the statement I sent them. Which I have a copy of my statement included as well. Second, I did not request to buy back my check, I didn't even know it was an option. I suggested that I pay my tags in full and that they throw my car payment for that week in the rear, because there was no way I could pay 500 that week having a check of only 300 dollars. [redacted] suggested that I buy back my check, I did not personally request it as stated. Thirdly, I did not call trying to seek a different answer. I called back because no one ever called me to rectify the situation. I kept trying to talk to [redacted] and was given the run around, the same with my mother who called as well. If they resolved this on Monday like they told me they would when I called on Saturday, I would not have inquired the 7 dollars each day and would of only had the 36 dollar charge. My problem with them is, they did not document anything and they did not try to solve the problem when they should of. Nor are they taking responsibility for their actions. How they have handled this situation has really discouraged me. The fact that they did not read the statement correctly which you can clearly see on the statement that I had an overdraft fee and charges of 14 dollars. Also the fact that they are making it seem like their incompetence is my fault.

In follow up to the second letter that was written by [redacted] we are requesting that she faxes her bank statement showing the nsf fee and any other fees that were incurred. I will investigate and determine what fees are owed to her. Based on the first bank statement that was submitted to me the only refund due would be the 28.00. The statement submitted to you with my response does not show any amounts for nsf in the amont of 36.00. So in closing if the proper paperwork is submitted to my office and I determine any monies are owed to [redacted] I will most certainly take care of them. I am not able to just write a check without the proper documentation as written in my first response.

[redacted]'s accusation that we did not send all receipts to you is not a true statement of the facts. The only payments that were received by [redacted] was her down payment of 1500.00 and a bad check that she wrote to us for 155.00. She did inquire about an extended warranty that is offered at the time of purchase but she did not have the funds necessary to purchase this warranty.  This is proven by the fact that she wrote a bad check for the documentation prep fee that we charge. Please find attached receipts.

[redacted] did in fact purchase this vehicle on April 5, 2014. She did take the vehicle to a mechanic before deciding to purchase the vehicle. If at any point her mechanic told her there were any issues with the transmission she was under no obligation to purchase this vehicle with the...

large selection of vehicles we offer for sale. Please see the attached "WE OWE" \hat clearly states that nothing was promised to this customer and nothing was noted for any vehicle repairs. ( Please see attached purchase agreement.)  [redacted] submitted a down payment in the amount of 2000.00 plus put 175.00 for document transfer fees and 400.00 down towards the warranty as shown in down fees. The total warranty price is 1095.00 the balance of the warranty was placed into her loan in the amount of 695.00 . She is not entitled to any refund. The refund that was returned to us was the unused balance of the remaining time on the warranty that Nally's Automotive had paid in full at the time of her purchase. [redacted] states the reason that she did not pay her payments was so that she did not get stuck with a vehicle that did not run properly. One has nothing to do with the other the purchase of the vehicle and any needed repairs does not have any impact on whether you pay for your vehicle or not.

I bought a used Pickup truck from Nally's and found the ordeal of buying a vehicle pleasant and cordial. With many vehicles to choose from, the lot provided me a great choice for a 10 year old vehicle. It runs greats and the staff at Nally's are always
friendly. I like my truck and would go back to purchase another vehicle.

[redacted] did purchase a 2004 Chrysler Pacifica from Nally's Automotive on May 24, 2014.
We did inform our customer that the vehicle needed to go thru the inspection lane within fourteen days of purchase to warrant our guarantee. The check engine light came on due to a faulty oxygen sensor....

This was not our customers fault and it was not our fault it is an unfortunate circumstance that no one can predict. We did replace the oxygen sensor in the pacifica because that is what was making the check engine light illuminate . We asked her to drive the vehicle for a day or two and contact us with any further issues. She contacted us within a few days stating the check engine light came on once again. This was due to the second oxygen sensor also going bad which makes perfect sense that they would go roughly at the same time. We again fixed this one for free based on our inspection guarantee.  She picked up the vehicle and was very happy with the completed repair. We asked her to please take the vehicle to the inspection lane within time allotted and she agreed. She did not do her part. The customer did not run the vehicle thru the inspection lane until July 23, 2014. Please see attached inspection sheet. This was well after the allotted fourteen days.  (She declined the upgraded warranty which is available for a minimal cost to our customers for their protection.) Also, after we fixed her vehicle and almost six weeks after the purchase of her vehicle she returned to our office with a man she stated was her boyfriend.  This male entered our office on [redacted]'s behalf and in front of not only my employees but other potential customers including children used abusive foul language including the "F" word several times and was escorted off of our property. [redacted] is responsible for whomever she chooses to represent her and this conduct will not be permitted. My employees were afraid for their safety due to his hostile outburst. [redacted] failed to state that we did work with her and tried to help her in any way possible even as far as the owner giving her his private cell phone number if she determined any more troubles after the repairs were made. We were completely sympathetic and were more than willing to work out the issues with her vehicle until this unacceptable incident. We had the vehicle ready for inspection and the customer procrastinated following thru with her responsibility and we cannot repair vehicles for ungrateful belligerent customers .

THEIVES!!!!!!!!! Dirty car dealership. Bought my Mini Cooper from them and they repossessed it after I told them I'd be in later with the payment! Just hours "late" they repo'ed it at 3pm and they close at 7pm I said I would be there in the afternoon with my payment and they came to take it. The car used all 2k of the warranty getting fixed. They gave me only half of the key that worked. Car needed timing chain and all 4 cylinders misfired!!! I told them I would contact lemon law and they came to repo it immediately. Same day payment was due!!! Scam artists!!!! Woman would not tell me how much to get my car back!! They drug the car with a tow truck damaging it!!!

Review: I was sold a used car by dealer that can not pass DE inspection and that has illegal tint by DE law learned after a tariff stop by police officer. The vehicle lasted 12 hours before check engine light came on. Return to them the next business day only to be ask for more money. At DMV I was told that this vehicle had been inspected 6 days prior and failed.Desired Settlement: That Nally's refunds my monies since they should have expressed the problems with the vehicle. Their aware of the tint laws for the state in which they operate as well as stating that said vehicle had not passed DE inspection which was not express in the selling price $9,995.00.

Business

Response:

Nally's Automotive did in fact sell [redacted] a vehicle on March 8, 2014.

[redacted] has never contacted me in reference to this problem. That being said I have provided documentation signed by him for purchase of this vehicle In an AS-IS condition. AS-IS statement, contract stating customer is responsible for inspection within fourteen days of purchase, Buyers Guide stating AS-IS as well as a we owe stating nothing is owed to this customer. I am in good faith going to contact this customer to see if Nally's can possibly help him and process the vehicle through Delaware inspection. As far as the tint on the vehicle that is what the vehicle failed for originally when we presented for the safety inspection. Many of our customers prefer for us to leave the tint in place on the vehicle and obtain a release from their physician to allow darker tint then the law allows. It is very easy to have the tint removed but do this as a courtesy to our customers .

Nally's is not going to refund or return any money to this customer for any reason.