Name My Premium

Initial Business Response / [redacted] (1000, 16, 2015/11/18) */ CASE# XXXXXXXX ***, [redacted] Lane Hanford, CA XXXXX Our records indicate this customer purchased a discount medical plan on 6-02-from a separate company that contracts with usName My Premium is a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes Name My Premium always strives for the complete satisfaction of each customerTo that end, we have called the customer and informed her that we will be sending her a complete refund of $by check via USPS

[redacted] Yes, all were from name my premium Some had atlas benefit prefixed and everyone diferent routing numbers When I get hone I will send picture of printout from the bank.Thank you [redacted] * [redacted]

Initial Business Response / [redacted] (1000, 14, 2015/11/18) */ CASE# XXXXXXXX [redacted] , [redacted] N [redacted] Blvd Oxnard, CA XXXXX Our records indicate this customer purchased a discount medical plan on 7-30-from a separate company that contracts with usName My Premium is a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes Name My Premium always strives for the complete satisfaction of each customerTo that end, we have called the customer and informed her that we will be sending her a complete refund of $by check via USPS

Initial Business Response / [redacted] (1000, 8, 2015/12/08) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @namemypremium.com CASE# XXXXXXXX [redacted] , [redacted] XXXXX Our records indicate this customer purchased a discount medical plan on X-XX-XXXX from a separate company that contracts with usName My Premium is a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a third party verification agent at the end of every sales callDuring this third party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes Name My Premium always strives for the complete satisfaction of each customerTo that end, we have called the customer and informed her that we will be sending her a complete refund of $by credit to her card Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was refunded payments of $to my card and told I would receive a check for the $and it has not yet been receivedI was told my account is canceled twice and still have been charged again for the 2nd time after cancellation Final Business Response / [redacted] (4000, 12, 2015/12/22) */ Our records do show that the client was charged in error again due to technical issuesHer $has been refunded as of 12/22/I spoke to Ms [redacted] at 2:PM PST on the same date and informed her that we sent her the check but it had not yet been cashedI verified her address and it turns out the Revdex.com has a different address for herI told her we would send her the next check by verified mail to the [redacted] addressShe indicated to me that would be satisfactory to resolve the complaint Final Consumer Response / [redacted] (2000, 14, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been assured I will no longer be charged $again each month and I am satisfied with my issue being resolved

Initial Business Response / [redacted] (1000, 14, 2015/11/18) */ CASE# XXXXXXXX [redacted] , [redacted] Naples, FL XXXXX Our records indicate this customer purchased a discount medical plan on X-XX-XXXX from a separate company that contracts with usName My Premium is a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes Name My Premium always strives for the complete satisfaction of each customerTo that end, we have called the customer and informed her that we received a complete refund of $on her Visa card ending in [redacted] on 11-17-

Initial Business Response / [redacted] (1000, 8, 2016/02/23) */ Contact Name and Title: [redacted] HR Manager Contact Phone: XXX-XXX-XXXX Contact Email: **@atlas-benefits.com CASE# XXXXXXXX ***, [redacted] Our records indicate this customer purchased a discount medical plan on XX-XX-XXXX from a separate company that contracts with usName My Premium is a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes Name My Premium always strives for the complete satisfaction of each customerTo that end, we have called the customer and was unable to reach herA voice-mail message was left on two occasionsAfter listening to all the recordings of our customer service department and the verification recording from our down-line associate company, we have concluded that she was well aware that what she purchased was not insurance but rather a discount medical planWe understand that she was frustrated with one of the features of the productWe strive for complete customer satisfactionWe listen to customer feedback and have changed the product for future customers to avoid issues with this benefitDue to Ms ***' frustration, we are willing to refund all monthly payments including her "non-refundable" enrollment feeUnfortunately, we cannot reimburse her for the incurred medical expensesWe will be issuing a complete refund on the product that she purchasedThe amount of $will be credited to her checking account ending in and the funds should be available within business days Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I no longer have the card ending in ***I will need my refund emailed to my home address which should be on file Final Business Response / [redacted] (4000, 12, 2016/02/29) */ We have mailed the check to her address on fileI tried to verify the address on file but got no return call to my messages

Initial Business Response /* (1000, 5, 2016/03/01) */
Contact Name and Title: *** ***, HR Mngr
Contact Phone: XXXXXXXXXX
Contact Email: **@atlas-benefits.com
CASE# XXXXXXXX
***, ***
***
Our records indicate this customer purchased a
discount medical plan on 07-22-Name My Premium is a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutesThe Name My Premium phone number is still working and we will leave that number in operation for the foreseeable future
Name My Premium always strives for the complete satisfaction of each customerTo that end, we have called the customer and left messagesI have not received a return callIn this case, we feel there is no refund that should be issued as she received the email and to our knowledge she also received the printed cards as wellIf she had not received the cards in a timely manner she easily could have contacted us back in July or August to request us to resend her the cards
Initial Consumer Rebuttal /* (3000, 7, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I strongly disagree with the statement from the business'sI have received absolutely nothing from this company that claims to be a full service insurance product companyNo policy, no cards, no documentation of any kind yet they continue to draw a payment from my bank account of monthly which is to cease immediatelyI have tried to call this companyIn order to have an average wait time you have to be connectedI called and called the number posted on the Revdex.com and received a short ring and a busyHow can I cancel a policy I don't have any record ofI am not the only customer this company has done this too, simply read the reviewsIf they were the reputable company they claim to be then they would have a Revdex.com rating to,prove it instead of taking advantage of people and their moneyMy daughter had emergency surgery in znovember and I did not have one piece of insurance documentation to show the hosputalAll I have is an illegal withdrawal from my bank accountYou have not had a return call because I was not in town this week to get the messages you left on my recorder until this eveningHow do I get my money back, you have not provided any service
Final Consumer Response /* (3000, 16, 2016/03/28) */
In the last statement from this business, he stated that my account had been closed and that no more deductions would be taken outOn Thursday, March 24th, this company again dedicated another payment of $Please help, hoedown I get them to stop deducting from my account and issue a refund? Do I need to get my lawyer involved? This company is costing me additional $ in overdraft feesEverything about this company and everything they say is a scam
Final Business Response /* (4000, 18, 2016/03/28) */
It appears that the system did charge Ms ***'s card againThat was in error and the payment has been refundedI removed Ms ***'s payment information from the system and this will ensure that her account is not charged againWe apologize for this errorI called the number we have for Ms *** on file, left a message with our apologies and let her know that the latest charge was refundedIn addition, we refunded the charge in February because she stated that she was charged overdraft feesThe extra $refund should be more than enough to cover any overdraft fees charged by her bank for the deduction made X-XX-XXXX on that account in error

Initial Business Response /* (1000, 5, 2016/03/07) */
Contact Name and Title: *** ***, Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: **@atlas-benefits.com
CASE# XXXXXXXX
***
Our records indicate this customer purchased a
discount medical plan on 10-19-Name My Premium is a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutesThe Name My Premium phone number is still working and we will leave that number in operation for the foreseeable future
Name My Premium always strives for the complete satisfaction of each customerTo that end, I spoke with the customer and reminded her of her purchaseAlso I informed her that she called in to report that her card had been lost and she gave us the new card numberShe stated that she did remember and requested that it be canceledThe customer is happy with the resolution In this case being a simple cancellation of the product

Initial Business Response /* (1000, 16, 2016/02/08) */
CASE# XXXXXXXX
***
Our records indicate this customer purchased a discount medical plan on 12/30/under the name of *** *** (spouse)Atlas Benefit Insurance Solutions is a full
service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below
Atlas Benefit Insurance Solutions maintains a strict cancelation and refund policy with each product sold and it is clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes
Mr *** or Ms *** called our customer service department on X-XX-XXXX to request a cancellationThe product was canceled by *** *** (***) through or web based cancel serviceThere was no record of a refund requested
Atlas Benefit Insurance Solutions always strives for the complete satisfaction of each customerTo that end, we have called the customer and expressed our concern that she did not understand the product she was purchasingAfter speaking with her, we have determined that a full refund of $should be credited to her accountThe credit was issued 02/05/to the customer's credit card ending in ***

We have researched this complaint and have found no charges on our payment system for $Name My Premium is not a part of Atlas Benefits as it is out of businessSince the name of the complaintant's mother is not listed we had to search the charged amountsI tried to contact the complaintant
with no results.Atlas Benefits is always wiling to work with complaintaints, however, in this case the information provided is not enough to research any deeper.Again, we have never charged $to any credit card or bank account to my knowledge and after researching our payment system, I cannot find a single charge for $15.99.We are unable to help in this matter any further unless more details are provided

Initial Business Response /* (1000, 14, 2015/11/18) */
CASE# XXXXXXXX
***, ***
***
Our records indicate this customer purchased a discount medical plan on X-XX-XXXX from a separate company that contracts with usName My Premium is a full service insurance
product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes
Name My Premium always strives for the complete satisfaction of each customerTo that end, we have called the customer and informed her that we will be sending her a complete refund of $by check via USPS

CASE# ***
***, ***
*** *** ** ***
Lake Havasu
City, AZ ***
Our records indicate this customer purchased a discount
medical plan on 12/15/Name My Premium Insurance Solutions, LLC is a full
service insurance product company and maintains the billing and customer
service departments for many outside companiesEach company we contract with
is required to strictly follow our sales and verification procedures outlined
below
Name My Premium Insurance Solutions, LLC maintains a strict cancelation
and refund policy with each product sold and it is clearly outlined to the
customer in each recorded verification procedureTo maintain good customer
service and a high level of quality control, each customer is transferred to a
3rd party verification agent at the end of the sales callDuring
this 3rd party verification process each customer is made aware of
all products purchased including the price of each product individually, any
enrollment fees applicable, the cancellation period within which the customer
is eligible for a pro-rated refund, and all customer service phone numbers
To better serve our existing customers we maintain a toll
free customer service phone number that is fully staffed with an average wait
time of less than minutes
We can find no record indicating any dissatisfaction with
the service from Mr or Mrs ***This product was sold in conjunction with
health insurance productAll products must be cancelled separately as each
product is through a different company
Name My Premium Insurance Solutions, LLC always strives for
the complete satisfaction of each customerAs this is the first indication of
dissatisfaction from this customer, there is no resolution other than to cancel
the product thus stopping the recurring transactionsThe customer has been
canceled as of 10/15/

Initial Business Response /* (1000, 16, 2015/11/18) */
CASE# XXXXXXXX
***, ***
*** ***
*** ** XXXXX
Our records indicate this customer purchased a discount medical plan on X-XX-XXXX from a separate company that contracts with usName My Premium is a full service insurance
product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes
Name My Premium always strives for the complete satisfaction of each customerTo that end, we have called the customer and informed her that we will be sending her a complete refund of $by check via USPS

Initial Business Response /* (1000, 16, 2015/11/18) */
CASE# XXXXXXXX
*** , ***
*** *** *** Dr
La *** TN XXXXX
Our records indicate this customer purchased a discount medical plan on 6-18-from a separate company that contracts with usName My Premium is a full service
insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes
Name My Premium always strives for the complete satisfaction of each customerTo that end, we have called the customer and informed him that we will be sending him a complete refund of $by check via USPS

Initial Business Response /* (1000, 16, 2015/11/18) */
CASE# XXXXXXXX
[redacted] Lane
Hanford, CA XXXXX
Our records indicate this customer purchased a discount medical plan on 6-02-2015 from a separate company that contracts with us. Name My Premium is a full service insurance...

product company and maintains the billing and customer service departments for many outside companies. Each company we contract with is required to strictly follow our sales and verification procedures outlined below.
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedure. To maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales call. During this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers.
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than 4 minutes.
Name My Premium always strives for the complete satisfaction of each customer. To that end, we have called the customer and informed her that we will be sending her a complete refund of $39.99 by check via USPS.

Initial Business Response /* (1000, 8, 2016/02/23) */
Contact Name and Title: [redacted] HR Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: **@atlas-benefits.com
CASE# XXXXXXXX
[redacted], [redacted]
[redacted]
Our records indicate this customer purchased a discount medical...

plan on XX-XX-XXXX from a separate company that contracts with us. Name My Premium is a full service insurance product company and maintains the billing and customer service departments for many outside companies. Each company we contract with is required to strictly follow our sales and verification procedures outlined below.
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedure. To maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales call. During this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers.
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than 4 minutes.
Name My Premium always strives for the complete satisfaction of each customer. To that end, we have called the customer and was unable to reach her. A voice-mail message was left on two occasions. After listening to all the recordings of our customer service department and the verification recording from our down-line associate company, we have concluded that she was well aware that what she purchased was not insurance but rather a discount medical plan. We understand that she was frustrated with one of the features of the product. We strive for complete customer satisfaction. We listen to customer feedback and have changed the product for future customers to avoid issues with this benefit. Due to Ms [redacted]' frustration, we are willing to refund all monthly payments including her "non-refundable" enrollment fee. Unfortunately, we cannot reimburse her for the incurred medical expenses. We will be issuing a complete refund on the product that she purchased. The amount of $267.96 will be credited to her checking account ending in 5359 and the funds should be available within 7 business days.
Initial Consumer Rebuttal /* (3000, 10, 2016/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I no longer have the card ending in [redacted]. I will need my refund emailed to my home address which should be on file.
Final Business Response /* (4000, 12, 2016/02/29) */
We have mailed the check to her address on file. I tried to verify the address on file but got no return call to my messages.

Initial Business Response /* (1000, 8, 2015/12/08) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@namemypremium.com
CASE# XXXXXXXX
[redacted], [redacted]
[redacted]
[redacted] XXXXX
Our records indicate this customer purchased...

a discount medical plan on X-XX-XXXX from a separate company that contracts with us. Name My Premium is a full service insurance product company and maintains the billing and customer service departments for many outside companies. Each company we contract with is required to strictly follow our sales and verification procedures outlined below.
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedure. To maintain good customer service and a high level of quality control, each customer is transferred to a third party verification agent at the end of every sales call. During this third party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers.
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than 4 minutes.
Name My Premium always strives for the complete satisfaction of each customer. To that end, we have called the customer and informed her that we will be sending her a complete refund of $284.95 by credit to her card.
Initial Consumer Rebuttal /* (3000, 10, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was refunded 4 payments of $49.99 to my card and told I would receive a check for the $89.99 and it has not yet been received. I was told my account is canceled twice and still have been charged again for the 2nd time after cancellation.
Final Business Response /* (4000, 12, 2015/12/22) */
Our records do show that the client was charged in error again due to technical issues. Her $49.99 has been refunded as of 12/22/2015. I spoke to Ms. [redacted] at 2:00 PM PST on the same date and informed her that we sent her the check but it had not yet been cashed. I verified her address and it turns out the Revdex.com has a different address for her. I told her we would send her the next check by verified mail to the [redacted] address. She indicated to me that would be satisfactory to resolve the complaint.
Final Consumer Response /* (2000, 14, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been assured I will no longer be charged $49.99 again each month and I am satisfied with my issue being resolved.

Initial Business Response /* (1000, 15, 2015/11/18) */
CASE# XXXXXXXX
[redacted]
XXXXX [redacted] Oak Dr
Baton Rouge, LA XXXXX
Our records indicate this customer purchased a discount medical plan on 8-7-2015 from a separate company that contracts with us. Name My Premium is a full service...

insurance product company and maintains the billing and customer service departments for many outside companies. Each company we contract with is required to strictly follow our sales and verification procedures outlined below.
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedure. To maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales call. During this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers.
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than 4 minutes.
Name My Premium always strives for the complete satisfaction of each customer. To that end, we have called the customer and informed him that we will be sending him a complete refund of $89.99 by check via USPS.
Initial Consumer Rebuttal /* (2000, 17, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company provided a complete refund, and was clear with their response.

Initial Business Response /* (1000, 14, 2015/11/18) */
CASE# XXXXXXXX
[redacted], [redacted]
[redacted]
Naples, FL XXXXX
Our records indicate this customer purchased a discount medical plan on X-XX-XXXX from a separate company that contracts with us. Name My Premium is a full...

service insurance product company and maintains the billing and customer service departments for many outside companies. Each company we contract with is required to strictly follow our sales and verification procedures outlined below.
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedure. To maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales call. During this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers.
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than 4 minutes.
Name My Premium always strives for the complete satisfaction of each customer. To that end, we have called the customer and informed her that we received a complete refund of $92.00 on her Visa card ending in [redacted] on 11-17-2015.

Initial Business Response /* (1000, 14, 2015/11/18) */
CASE# XXXXXXXX
[redacted] N [redacted] Blvd
Oxnard, CA XXXXX
Our records indicate this customer purchased a discount medical plan on 7-30-2015 from a separate company that contracts with us. Name My Premium is a full service insurance...

product company and maintains the billing and customer service departments for many outside companies. Each company we contract with is required to strictly follow our sales and verification procedures outlined below.
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedure. To maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales call. During this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers.
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than 4 minutes.
Name My Premium always strives for the complete satisfaction of each customer. To that end, we have called the customer and informed her that we will be sending her a complete refund of $109.99 by check via USPS.