Name My Premium

Initial Business Response /* (1000, 14, 2015/11/18) */
CASE# XXXXXXXX
[redacted], [redacted]
[redacted]
Saint Petersburg, FL XXXXX
Our records indicate this customer purchased a discount medical plan on X-XX-XXXX from a separate company that contracts with us. Name My Premium is a full service...

insurance product company and maintains the billing and customer service departments for many outside companies. Each company we contract with is required to strictly follow our sales and verification procedures outlined below.
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedure. To maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales call. During this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers.
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than 4 minutes.
Name My Premium always strives for the complete satisfaction of each customer. To that end, we have called the customer and informed him that we will be sending him a complete refund of $319.96 by check via USPS.
Initial Consumer Rebuttal /* (2000, 21, 2015/12/10) */
I received a complete refund today. Thank you!

Initial Business Response /* (1000, 17, 2016/02/16) */
CASE# XXXXXXXX
[redacted], [redacted]
[redacted] N [redacted]
[redacted] XXXXX
Our records indicate this customer purchased a discount medical plan on XX-XX-XXXX from a separate company that contracts with us. Name My Premium is a full service insurance...

product company and maintains the billing and customer service departments for many outside companies. Each company we contract with is required to strictly follow our sales and verification procedures outlined below.
Name My Premium maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedure. To maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales call. During this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers.
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than 4 minutes.
Name My Premium always strives for the complete satisfaction of each customer. To that end, we have called the customer and informed her that we will be sending her a complete refund of $285.00 credited to her account ending in[redacted]
NOTE: I tried to call her a couple of times to talk to her. I spoke with her today. I told her she would see the credits to her account by Monday.

Initial Business Response /* (1000, 9, 2016/07/11) */
Contact Name and Title: [redacted], HR Mngr
Contact Phone: XXXXXXXXXX
Contact Email: **@atlas-benefits.com
CASE# XXXXXXXX
[redacted], [redacted]
[redacted]
Pembroke Pines, FL XXXXX
Our records indicate this customer purchased a...

discount medical plan on 10/14/2013. Name My Premium Insurance Solutions, LLC is a full service insurance product company and maintains the billing and customer service departments for many outside companies. Each company we contract with is required to strictly follow our sales and verification procedures outlined below.
Name My Premium Insurance Solutions, LLC maintains a strict cancelation and refund policy with each product sold and it is clearly outlined to the customer in each recorded verification procedure. To maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales call. During this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers.
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than 4 minutes.
We can find no record indicating any dissatisfaction with the service from Ms [redacted]. This product was sold in conjunction with health insurance product. At no time did Name My Premium indicate this was part of the ACA. In fact, at many different times it was explicitly detailed that this was NOT part of the ACA. During the 3rd party verification process, the customer must verbally agree that they understand that this is not part of the ACA. In addition, all products must be cancelled separately as each product is through a different company.
Name My Premium Insurance Solutions, LLC always strives for the complete satisfaction of each customer. Several attempts were made to contact this customer within the last week and several messages were left on Ms. [redacted]' voicemail. There has been no return phone call from this customer. To have an insurance product charged to her account for 32 consecutive months and then to request a full refund is unreasonable. Again, we have attempted to contact Ms [redacted] many times with no return call to discuss this matter.
The customer has been canceled as of 6/30/2016 since that was the first indication that the Ms [redacted] no longer wanted the health product subscription that she purchased on 10/14/2013.
Initial Consumer Rebuttal /* (3000, 11, 2016/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never purchased a discount medical plan. I had Obamacare and thought this was part of that. You can verify this by checking if I ever used any of the discounts/benefits offered because I never knew I had them. I never authorized this I don't care what they say. This is fraudulent and I want my money back. I expect some type of refund...and how odd that there is not direct dial number available to me through any avenue of contact except the Revdex.com!!! this is not satisfactory. It's a scam.
Final Consumer Response /* (4200, 15, 2016/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Let's be clear here. The gentleman who responded and called me is not an employee of Name My Premium, but yet another company (company #4) who has been hired by Name My Premium to address this issue. To date no one hired by Name My Premium has provided contact information for them. I have not spoken to anyone from Name My Premium...shady. Moreover, let's also clarify that it was not until the gentleman I spoke to mentioned "Assurant Health" that I recalled that I did purchase that health insurance for my family in 2013, however, I had no idea I was purchasing three programs. When I cancelled Assurant in 2014, I was not told I need to cancel anything else. I did not know this discount program was connected at all through Assurant. As I said, I thought it was through Obamacare which explains why I did not react to the charge sooner. There is no admitting here...it's call truth and discovery through communication. I have never provided false information knowingly. I clearly stated, I did not know what this charge was... What's more, while this gentleman I spoke to mentions how important customer service is, he was very rude and accusatory with me on the phone. He would not let me speak my peace, but repeated the same sentence over and over. When I asked him in between his monologue of the same sentence to hear me out and I attempted to respond, he called it interrupting...the whole point of customer service is to hear out the person with the complaint, then respond respectfully...that did not happen. He attempted to dominate the conversation providing false allegations about missed calls and ended it practically hanging up on me though he did mention to throw in a bye. He then called me 5 minutes later in a different tone and offered me $57.00 to settle (3 months). And what about the other $400?... that is called amicable resolution? I am sure I am not the only person this company, Name My Premium has been charging that they shouldn't be because I saw previous complaints on this very site which is what prompted me to do the same.
In addition, because there is more, I can see that he provided the last 4 numbers of my checking account and my address where it clearly states on the instructions to this complaint not to do so...a clear indication of the lack of respect for privacy and in general this gentleman has for so called "customers" that feel they have been wronged...Now for the sake of privacy, I must close that account and open another. I would like to ask the Revdex.com if there is a penalty or if these businesses are aloud to divulge my personal information to anyone in the world that reads this? I did not provide this information or authorize him to provide it! VERY WRONG!
As for the messages he left, I am not a liar. I received one message from this man and I returned the call within 5 minutes. Not sure if he was dialing the wrong number or not, but he implied I was lying several times during our call...let me repeat...the return call did not come from the company, but from another company Name My Premium hired.
What I don't understand at the end of this mess is obviously with this system they are using, they are obviously making a lot more than my $456.00. I don't understand, based on the fact that this was a clear misunderstanding on my end and I did not "use" the product for the time I mentioned, because I was unaware I had it, that they should, as a courtesy, refund my money to me...if they are such a just company that is so adamant about customer service...and they say.
I own a small company and I can say as a business owner that does value customer service, I have and would refund the money in a situation like this. This gentleman who is not a Name My Premium employee, but instead a hired representative, can say what he wants, but it's clear to me that this system they have is flawed and clearly in their favor. BE AWARE before you jump in with them...
...and yes, I am irate...wouldn't you be after all this?
of customer service, I will have you know.
Final Business Response /* (4000, 17, 2016/07/14) */
We offered to refund three months of the subscription price and that was refused. It is unreasonable to expect a refund of 2 years due to the fact that Ms [redacted] "forgot" what she purchased.
Our final resolution to this complaint is to send Ms [redacted] a check for $114.00. We hope this is satisfactory for Ms [redacted] as this is going above and beyond what we would normally do in a case like this.
The check will be sent by registered mail requiring a signature on 7/15/2016.

[redacted]Yes, all were from name my premium.  Some had atlas benefit prefixed and everyone 23 diferent routing numbers.  When I get hone I will send picture of printout from the bank.Thank you[redacted]