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Napleton River Oaks Chrysler Jeep Dodge

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Reviews Napleton River Oaks Chrysler Jeep Dodge

Napleton River Oaks Chrysler Jeep Dodge Reviews (33)

Initial Business Response / [redacted] (1000, 6, 2015/09/04) */ Mr [redacted] issues have been resolved Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response because they fixed problem as I requested

Cus***er has been in contact with the service manager ***, and will be bringing her car in for a diagnosis at the beginning of this week

Complaint: I am rejecting this response because: That is a bunch of crap, a flat tire was not driven on, there was a blow out on the highwayNot the customer's faultUnknown to the customer was the severity of the damage under the vehicle, it did not look like it was an issueHow dare the customer take the car to the car wash to have a clean car to drive! All of this is B.Sand runaround to get out of standing behind your word, and contract, and to squeeze every bit of money from people who are on a very tight budgetAs I am responding, the vehicle is being fixed, at my expense, which is creating much financial strain, we were quoted a price to fix the car, and what a surprise, we get a call saying it is going to cost more because other items need to be replaced! And I imagine the warranty definitely should not cover any of these new items eitherUnfortunately, this vehicle is extremely necessary to the daily function of the household, and I am going to have to eat all of these costsI am disgusted by the treatment I am receivingAnd by the way, the person from the dealership that tried many times to contact me, has only called once and I have the occurrence on my recent calls on my phoneIf I were asked for a reference about this dealer, I could not give one, because the only terminology I can think of to describe them is not very well accepted, except to deter anyone from going to their place of business Sincerely, Charles ***

Initial Business Response / [redacted] (1000, 6, 2015/06/23) */ Our dealership did not cause additional damage to their vehicleIn the spirit of good customer service, we offered the additional repair at a SIGNIFICANT discountThe customer chose not to do the work here based on their comments in this complaintHowever, the offer is still available if they change their mind Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, I have taken my car to another repair shopI did not trust that Napleton's Dodge Service Department was telling the truth or trust what they were saying about what was wrong with the car, with the sensor light being on after I've paid themIn fact, once I had taken my car and had the 2nd diagnostic testing completed, the problem was NOT with the Traction Sensor, as stated by Napleton's Dodge, but with the Steering Column Module and the Steering Angle SensorWhich is related to the replacement of the multifunction switch done by Napleton's Dodge They tried to get me to purchase an unnecessary part that would not have resolved the issue with the Traction light being on - to which I have NEVER had a problem with in the pastTherefore, the services they "offered at a discount" would not have fixed the problem, thus costing me more money to have inspected and repairedI believe if the initial diagnostic testing conducted by Napleton's Dodge would have been performed properly from the 1st contact, I would not have spent an additional $to repair my carThe fact that I had to take it to another repair dealer to successfully pin-point the issue is unacceptable and disappointingNapleton's Dodge seemed to have cared about my issue but I see differentTheir initial inspection was obviously flawed and I should be reimbursed for the charge of the inspection/testingFor they did not detect the problem brought about with replacing the Multifunction switch and went off of assumptions as to what the problem wasI believe I have been defrauded and need to contact my local Attorney General's Office regarding further action Final Consumer Response / [redacted] (3000, 12, 2015/06/29) */ I have recently taken and had my car repaired by another repair shop/dealerAfter they properly diagnosed the problem which was totally opposite from what Napleton's Dodge stated I believe the following actions should be taken in order to close this complaint: 1) A refund of the fee for the Diagnostic TestingSince Napleton's Dodge misdiagnosed the problem and I had to pay someone else to find the actual problem, I beleive a refund would be properNot forgetting that Napleton's Dodge insisted I pay for an auto part (Traction Sensor) that I did not need and still would have had a problem with the light coming on in the car2) Also they need to more carefully find out what the problem is for future customers so not to have this happen to anyone elseI believe if Napleton's Dodge would have properly inspected or tested my car I wouldn't have had to pay more money to repair something they should have detected in the 1st place and not by guessing and pushed me in to buying unnecessary auto parts Final Business Response / [redacted] (4000, 17, 2015/07/01) */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

The customer has been in contact with store management as well as their insurance company At this time, everyone is waiting on the response of the insurance company to see if they will cover the repairs

Mr [redacted] was the only person involved in this transaction at the dealershipHe authorized the work prior to the work being done We drove him home to get his credit/debit card When he returned all the work was complete, he paid for the services and left happy He never mentioned that there was an issue At this time, we do not owe the customer anything

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Mr [redacted] was provided a loaner for during the time period which we were waiting on parts for his vehicle He picked up his vehicle on July 30th and was happy at that timeWe believe this complaint was logged before that, though it did not reach us for several days We believe he is satisfied at this time

Complaint: 11153787 I am rejecting this response because:I have not spoken to Ray [redacted] since he stated in our initial conversation " Your are not welcome to come back to my dealership" followed by " That is why I don't like dealing with you people" after which he hung up the phone.After being not only treated and spoken to in that manner Mr [redacted] didn't have to tell me I was no longer welcome because I would never go back there. Why would I agree to a future credit somewhere I would never step foot in again. No I am not happy and have no idea why he would say I was. If anything I am more bothered now than I was then Sincerely, Carla/ Demetrius [redacted]

Our Owner Operator has been involved with Ms*** complaint Since receiving the complaint, her car has been completed and returned to her with a discounted bill She is satisfied at this time

Ms*** has not responded to any of our contacts thus far We have attempted several times to help the customer resolve this issue

The customer came in over the weekend and is now satisfied

Complaint: [redacted]
I am rejecting this response because: the response received is...

not correct, When I left the vehicles there I was told could not get to it until Monday,  after I arrived home I immediately called the dealer and advised them, since the vehicle could not be looked at I will pick up the vehicle and bring it back Monday Morning because I did not have a vehicle to drive over the weekend.  The vehicle advisor said ok, when I got there I was told the vehicle was taken apart, I told him you told me you could not get to it until Monday.  I have been lied to and deceived from this dealership!!  Even the technician told me the vehicle was not taken apart.  I still would like my money returned the full $144.24!!!  Thank you
Sincerely,
[redacted]

Mr. [redacted] has a new vehicle which has a factory warranty.  He will need to contact the manufacturer if he feels the car has a manufacturer defect that has not been corrected at the dealership.

Cus[redacted]er has been in contact with the service manager [redacted], and will be bringing her car in for a diagnosis at the beginning of this week.

Initial Business Response /* (1000, 6, 2015/09/04) */
Mr. [redacted] issues have been resolved.
Initial Consumer Rebuttal /* (2000, 8, 2015/09/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because they fixed problem as I requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We came to a compromise and im very satisfied with it. I appreciate everything from napleton dodge and everyone involved with this resolution.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/06/23) */
Our dealership did not cause additional damage to their vehicle. In the spirit of good customer service, we offered the additional repair at a SIGNIFICANT discount. The customer chose not to do the work here based on their comments in this...

complaint. However, the offer is still available if they change their mind.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I have taken my car to another repair shop. I did not trust that Napleton's Dodge Service Department was telling the truth or trust what they were saying about what was wrong with the car, with the sensor light being on after I've paid them. In fact, once I had taken my car and had the 2nd diagnostic testing completed, the problem was NOT with the Traction Sensor, as stated by Napleton's Dodge, but with the Steering Column Module and the Steering Angle Sensor. Which is related to the replacement of the multifunction switch done by Napleton's Dodge.
They tried to get me to purchase an unnecessary part that would not have resolved the issue with the Traction light being on - to which I have NEVER had a problem with in the past. Therefore, the services they "offered at a discount" would not have fixed the problem, thus costing me more money to have inspected and repaired. I believe if the initial diagnostic testing conducted by Napleton's Dodge would have been performed properly from the 1st contact, I would not have spent an additional $750 to repair my car. The fact that I had to take it to another repair dealer to successfully pin-point the issue is unacceptable and disappointing. Napleton's Dodge seemed to have cared about my issue but I see different. Their initial inspection was obviously flawed and I should be reimbursed for the charge of the inspection/testing. For they did not detect the problem brought about with replacing the Multifunction switch and went off of assumptions as to what the problem was. I believe I have been defrauded and need to contact my local Attorney General's Office regarding further action.
Final Consumer Response /* (3000, 12, 2015/06/29) */
I have recently taken and had my car repaired by another repair shop/dealer. After they properly diagnosed the problem which was totally opposite from what Napleton's Dodge stated.
I believe the following actions should be taken in order to close this complaint: 1) A refund of the fee for the Diagnostic Testing. Since Napleton's Dodge misdiagnosed the problem and I had to pay someone else to find the actual problem, I beleive a refund would be proper. Not forgetting that Napleton's Dodge insisted I pay for an auto part (Traction Sensor) that I did not need and still would have had a problem with the light coming on in the car. 2) Also they need to more carefully find out what the problem is for future customers so not to have this happen to anyone else. I believe if Napleton's Dodge would have properly inspected or tested my car I wouldn't have had to pay more money to repair something they should have detected in the 1st place and not by guessing and pushed me in to buying unnecessary auto parts.
Final Business Response /* (4000, 17, 2015/07/01) */

Complaint: [redacted]
I am rejecting this response because: I was given a loaner car the evening of the second day, I which I was waiting around for 12 hours thes first day, had to find a way home and a way back there. The car was supposed to be fixed the same day, I brought it in at 830 am. The tech didn't start on my car until after 7pm. I'm currently an uber driver and I missed 5 1/2 days of work. I couldn't use the rental because its not authorized under my uber account.  How does a half day job turn into 6 days.  Thats unacceptable. 
Sincerely,
[redacted]

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Address: 17225 Torrence Ave, Lansing, Illinois, United States, 60438-1016

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