Napleton River Oaks Chrysler Jeep Dodge

Mr. [redacted] was provided a loaner for during the time period which we were waiting on parts for his vehicle.  He picked up his vehicle on July 30th and was happy at that time. We believe this complaint was logged before that, though it did not reach us for several days.  We believe he is...

satisfied at this time.

Ms. [redacted] was not charged for the water pump.  Ms. [redacted] was charged a diagnostic fee for the water pump repair. We showed Ms. [redacted] the leak and she declined the repair.  We stand by our diagnosis.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/09) */
The customer has met with the GM and gotten resolution to her issues.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because the General...

Managers came up with a resolution that I agreed to.

Mr. [redacted] was the only person involved in this transaction at the dealership. He authorized the work prior to the work being done.  We drove him home to get his credit/debit card.  When he returned all the work was complete, he paid for the services and left happy.  He never...

mentioned that there was an issue.  At this time, we do not owe the customer anything.

Mr. [redacted] was at the dealership today.  Since he said he still had this noise, our upper management asked to go for a ride with the customer so that they can understand what the customer is hearing.  Our service department has already made several repairs to the vehicle at no charge to the...

customer.  The customer refused and said he only wants a new truck for no charge or his money back.  We are happy to work with the customer but this is not a reasonable solution.  Should he want a manager to ride with him so that we can clearly understand what he is hearing, we are happy to do that.

The customr has spoken to Ray [redacted] again and they have all agreed to a future store credit.  The customer is satisfied at this time.

It is not up to Napleton to decide whether a repair is covered under warranty or not....

 The car had a flat tire which was driven on causing damage to the induction system and was then driven through a car wash. Our general manager has left several messages for the customer to call back to discuss.   We had not heard back from the customer as of last week but he is still happy to talk to the customer.

The customer and General Manager have been corresponding via email.  They plan on talking this week either on the phone or in person to reach a resolution.

Complaint: 11153787
I am rejecting this response because:I have not spoken to Ray [redacted] since he stated in our initial conversation " Your are not welcome to come back to my dealership" followed by " That is why I don't like dealing with you people"  after which he hung up the phone.After being not only treated and spoken to in that manner Mr [redacted] didn't have to tell me I was no longer welcome because I would never go back there. Why would I agree to a future credit somewhere I would never step foot in again. No I am not happy and have no idea why he would say I was. If anything I am more bothered now than I was then
Sincerely,
Carla/ Demetrius [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 11560953
I am rejecting this response because: That is a bunch of crap, a flat tire was not driven on, there was a blow out on the highway. Not the customer's fault. Unknown to the customer was the severity of the damage under the vehicle, it did not look like it was an issue. How dare the customer take the car to the car wash to have a clean car to drive! All of this is B.S. and runaround to get out of standing behind your word, and contract, and to squeeze every bit of money from people who are on a very tight budget. As I am responding, the vehicle is being fixed, at my expense, which is creating much financial strain, we were quoted a price to fix the car, and what a surprise, we get a call saying it is going to cost more because other items need to be replaced! And I imagine the warranty definitely should not cover any of these new items either. Unfortunately, this vehicle is extremely necessary to the daily function of the household, and I am going to have to eat all of these costs. I am disgusted by the treatment I am receiving. And by the way, the person from the dealership that tried many times to contact me, has only called once and I have the occurrence on my recent calls on my phone. If I were asked for a reference about this dealer, I could not give one, because the only terminology I can think of to describe them is not very well accepted, except to deter anyone from going to their place of business.
Sincerely,
Charles [redacted]

The customer has been in contact with store management as well as their insurance company.  At this time, everyone is waiting on the response of the insurance company to see if they will cover the repairs.