Napleton River Oaks Honda

Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ We have been trying to reach out to the customer so that we can resolve their issue Please call [redacted] ***, General Manager, XXX-XXX-XXXX and he will be able to help Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke to the manager [redacted] on 5/6/he discussed with me that things were not explained correctly and he is willing to help resolve the issueHe also discussed my options as well as indicated that I will have equity to go towards a trade in of approximately $6,I explained to him that due that I will not be able to come into the dealership until I return from out of town

While we disagree with some of the claims presented in Ms [redacted] complaint we do appreciate the feed back and have extended it to our dealership staff so they may use it as a training exerciseThank you

Both customer's involved in this transaction signed credit applications allowing us to run their credit We cannot discuss the reasons for the Capital One turn down in this venue due to privacy reasons

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Ms [redacted] did not qualify for financing and initially did not want to return the carThe remainder of her claims are completely unfounded Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I do not accept their response because its not true to say the leastWhen I went into the dealership, I had over 17,dollars in disability backpay from the army and they knew that, I also gave [redacted] my award letter stating how much I made for disability and I pulled up my check stub online to show him how much I made there as well, my income was never an issue at the time and I was willing to put down whatever I needed to put down for the car which is another reason why I kept asking [redacted] if I was really financed and if not tell me what needs to be done and I would do itI was willing to put down at least 10,but if I needed to do more I would haveIf they are claiming I wasn't financed, why did it take a month and a half to call me and tell me that? When I signed the papers [redacted] from financing told me that I needed to make from Walmart and like from disability which adding all my income together I would have been okI have the internet sales lady [redacted] that will glady write a statement for meShe is actually how I got corporate number to begin with, she told me that what happened to me wasn't right and that she dealt with similar situations with [redacted] and that she had stop working there weeks after I signed my dealGM [redacted] is a bully and don't care about the consumers nor his employees as it seems but this has to stop, it cant go on [redacted] from corporate was on the phone with me when one day when the guy admitted to harassing me and asking me to stand up and show him my body***, the former employee there told me that [redacted] was telling people there that I sent him nude videos and pics to his cellphone (which wasn't true)I have audio recordings of [redacted] in financing admitting to [redacted] promising me financing but [redacted] told me to pretend like it never happenedYou guys can gladly heat the recordings, you can see all the emails I sent corporate and the snapshots of pics of the employee of [redacted] when he Facetime me and asked me to show my body, I submitted one pic, show me how to send the rest of my evidence and I will Final Consumer Response / [redacted] (4200, 13, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I don't accept the words that comes from Napleton, especially since the person that is responding could very well be the accused sexual harasser himself (General Manager [redacted] ***) they are a bunch of con artist and bullies and feel that they can do whatever to whomever Final Business Response / [redacted] (4000, 11, 2015/06/23) */ Ms [redacted] did not qualify for financing and initially did not want to return the carThe remainder of her claims are completely unfounded

Ms [redacted] has been in contact with the General Manager of the store and they were able to come to a resolution The customer should be satisfied at this time

Mr [redacted] warranty and GAP have been cancelled We are sorry he did not understand this previously Check # [redacted] has been cut and will be sent to the lien holder for a full refund this week

The customer was offered a goodwill of $for his inconveniences He also was offered a refund of the tire and wheel policy which was $The customer stated he would only accept $back and of his rims replaced at no chargeThe customer has driven 25,miles on his tires and wants all replaced at no charge He has scratched the rims while in his possession, which is not a manufacturer defect, and is not covered under the policy

Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ The customer is working with our General Manager, [redacted] ***, to reach a resolution

We believe that Ms [redacted] thought she was getting maintenance included because that is what happened on her last new vehicle with a different manufacturer Honda does not offer this and there is nothing in her records to indicate why she thought it came with this vehicle, nor that she thought it was coming from the dealership However, in the spirit of good customer service, we would be happy to offer Ms [redacted] two oil changes at no charge

The General Manager called the customer and they spoke about the situation. They are setting a time to meet next week to resolve in person.

Our response remains the sameThank you

Complaint: [redacted] I am rejecting this response because: The manager called one time and said he will review his records and call me back I AM STILL WAITING FOR HIS CALL Based on this response it is very clear that the issue will not be resolved with the Revdex.com I will use all media available to me to tell all consumers of your business practicesRepresentative of this dealership promise these services, now you say you are not under any obligation to deliver on your promise I guess is customary for you to disregard customers after we have purchase the vehicle In fact when I went to hand deliver the initial letter to [redacted] he told me he was leaving this dealership because there were too many problems that he had another customer whose paperwork was not handled properly and the customer was very upset Like I said before and I will say again I am sure I will find many more unsatisfied customers like myself all I have to do is reach out to them Sincerely, [redacted]

Although Ms [redacted] requested funds back on Thursday June 30th, our office was not aware of it until Tuesday July 5th, because of the holiday weekend The refund has been processed and can take several business days to show up on her credit card billing statement If the customer does not see it on her statement by July 13th, she should call and ask to speak to the controller at the store who will be able to provide additional details

Complaint: [redacted] I am rejecting this response because:I met with the general manager of the business and that was not successful at all for a few reasonsThe manager was very rude and he was not reasonable at allHe was telling me that I am not reasonable with what I am asking forI am only asking for exactly what is due to me nothing extraThat is very reasonable to me, he was not being reasonableHe was basically offering me less that half then was is owed to meHe also said he did not care if we came to an agreement and he would let this complaint stay openAlso said he did not care about his rating on the Better Business website and if he rating went downHe also wasted my time driving to the dealership againI live minutes away and this was the tenth time I went there overall Sincerely, [redacted]

While we dispute most of what Ms*** is claiming, she does admit to filling out and signing a credit application. We cannot discuss any further details here because this could easily become a privacy issue, but *** or *** at the dealership would be happy to discuss further with
her. We do not owe the customer anything at this time

Complaint: ***
I am rejecting this response because: no one contacted me to resolve this issue or to give me information on dates or times they are available to get to the bottom of why I filled out one application for credit but my information was ran numerous times without informing meTHEY DO OWE ME AN EXPLANATION OF WHY THE ABUSE MY CREDIT FOR FINANCIAL GAIN? THIS CAUSED MULTIPLE HARD INQUIRES ON MY CREDIT CAUSING MISHAPS FOR ME
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because after telling us our purchase
was finalized I received notifications two weeks after that my credit was being ranAnd again after having to turn in the carI did not have any knowledge of the credit checks thereafter due to the fact I believed our financer was capital one
Sincerely,
Yvonne ***

The customer has spoken with someone in our business office and their issue is resolved at this time

Mr*** has been in contact with store management Any policies he no longer wants are being cancelled The customer is satisfied at this time

While we disagree with some of the claims presented in Ms. [redacted] complaint we do appreciate the feed back and have extended it to our dealership staff so they may use it as a training exercise. Thank you