Napleton River Oaks Honda

Complaint: [redacted]
I am rejecting this response because: They are ok with the poor service I received as a consumer, they also agreed with the nasty message I received, which I still have on my voicemail. I need an explanation of what they disagree with. 
Sincerely,
Anissa [redacted]

The customer was offered a goodwill of $300 for his inconveniences.  He also was offered a refund of the tire and wheel policy which was $370. The customer stated he would only accept $1000 back and 3 of his rims replaced at no charge. The customer has driven 25,000 miles on his tires and wants all replaced at no charge.  He has scratched the rims while in his possession, which is not a manufacturer defect, and is not covered under the policy.

Both customer's involved in this transaction signed credit applications allowing us to run their credit.  We cannot discuss the reasons for the Capital One turn down in this venue due to privacy reasons.

We believe that Ms. [redacted] thought she was getting maintenance included because that is what happened on her last new vehicle with a different manufacturer.  Honda does not offer this and there is nothing in her records to indicate why she thought it came with this vehicle, nor that she...

thought it was coming from the dealership.  However, in the spirit of good customer service, we would be happy to offer Ms. [redacted] two oil changes at no charge.

Initial Business Response /* (1000, 5, 2015/05/15) */
The customer is working with our General Manager, [redacted], to reach a resolution.

Although Ms. [redacted] requested funds back on Thursday June 30th, our office was not aware of it until Tuesday July 5th, because of the holiday weekend.  The refund has been processed and can take several business days to show up on her credit card billing statement.  If the customer does...

not see it on her statement by July 13th, she should call and ask to speak to the controller at the store who will be able to provide additional details.

Initial Business Response /* (1000, 6, 2015/09/25) */
The customer could not ultimately qualify for the financing on the vehicle she wanted in the way she wanted it. This is approved or declined by the bank, not [redacted]. At the time she left the store she said she would bring her Dad back as a...

co-singer. We never heard back from her until she filed this complaint. At this time we do not owe the customer anything.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never told Napelton I would bring my dad back to the store this is very untrue my dad lives in [redacted] so that would not be possible I told them my dad could co-sign for me. [redacted] from Napleton called me after this complaint and asked me what can he do to assist me he took my information and my fiance information and called me on 9/22/2015 around 5:30 pm and said it couldn't work and if my dad could co-sign I told him yes and then I asked my sister who lives in [redacted] so I texted [redacted] and he said that was ok so I did the pallication online with both of our information on 9/23/15 I talked to [redacted] and he said he credit was too new and she couldn't co-sign so I called my dad in [redacted] with [redacted] on the line and [redacted] took my dad information and he said he would contact us he never did I called [redacted] 9/25/2015 with my dad on the line and he said he is waiting to hear from one bank by 3:30 today it is 4:00 pm and I never heard anything from [redacted] I just reviewed my email and saw this response. Napleton dealership is false advertising and the sales rep and the managers are untrue individuals. The sales rep told me I could get in the vehicle for a $1000 more and [redacted] said he was doing everything to help but I see no of this was true. I will never buy or recommend this company to anyone If I could flag them for being so dishonest with customers I would I'm very dissatisfied with this outcome and the treatment that I have received along with the untrue statements from Napelton and there sales rep and managers
Final Consumer Response /* (4200, 12, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] at [redacted] was being very unprofessional he stated he would call me and my dad back on 9/25/2015 he didn't call back. Me and my dad called him on 9/25/2015 he said he would call us back by 3:30 on that day I never received a call back I received a text 9/26/2015 the bank said no to you and your dad (very unprofessional) I did not hear from [redacted] until he received my complaint from the Revdex.com he then called my phone with a nasty tone and said If I come up with a additional $2000 then they can give me the SUV I asked him was that including my $500 down payment and trade in he said no so what happens to that money I'm not here to give them free money for anything there very untrustworthy and unprofessional at [redacted] in River Oaks he also told me that the bank is frustrated with me and him and they are ready to take the loan back I'm just as frustrated because if the sales rep [redacted] didn't tell me I need a $1000 to get the other SUV I would not have went to the bank on 9/22/15 to get the money and I would not have contacted the Revdex.com on them and for the GM to have the nerve to tell me I could give them $800-$900 and they would get me a sunroof on the SUV that I have what kind of sense does that make when the other SUV is only $2000 more than the one I have I told him I would talk to my fiance I talked it over with him he said were not giving up an additional $1000 I text [redacted] today because I'm at work and told him becuase of all the frustration from [redacted] and the dishonesty we decided not to do any further business with them and he texted me back to contact the bank to let them know to close the deal on the SUV that I have I texted him and asked for the number still no response and that was this morning and another thing my credit was ok enough to get me a $17000 loan but not a $19000 loan that really doesn't make sense I believe that [redacted] do not want to take the SUV back because they do not want to reverse the deal with the SUV that I have I don't believe anything they say I came up with 2 different co-signers and my siter had new credit but it wasn't long enough and [redacted] said my dad had zero credit when I got the first SUV the sales rep told me I would not have gotten the SUV without my fiance credit but a week later we were told by the GM my fiance was never on the loan because he had zero credit so what is true with this company??? I would never recommend or shop at [redacted] ever again
Final Business Response /* (4000, 10, 2015/09/28) */
The customer's deal and the requested down payment are due to her credit. Ms. [redacted] has the choice to bring the car back to the dealership or bring in the additional funds required to get her a loan on the vehicle. It is up to her.

Our response remains the same. Thank you.

Initial Business Response /* (1000, 5, 2015/05/05) */
We have been trying to reach out to the customer so that we can resolve their issue.
Please call [redacted], General Manager, XXX-XXX-XXXX and he will be able to help.
Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/08)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke to the manager [redacted] on 5/6/15 he discussed with me that things were not explained correctly and he is willing to help resolve the issue. He also discussed my options as well as indicated that I will have equity to go towards a trade in of approximately $6,000. I explained to him that due that I will not be able to come into the dealership until I return from out of town.

Our General Manager will call Ms. [redacted] to discuss further.  And again, although under no obligation, we are still happy to offer the customer 2 oil changes at no charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have not received any paperwork to notify me that the cancellation has actually occurred. Once I do, I will accept the response.
Sincerely,
James [redacted]

Ms. [redacted] has been in contact with the General Manager of the store and they were able to come to a resolution.  The customer should be satisfied at this time

Complaint: [redacted]
I am rejecting this response because:  The manager called one time and said he will review his records and call me back.  I AM STILL WAITING FOR HIS CALL.  Based on this response it is very clear that the issue will not be resolved with the Revdex.com.  I will use all media available to me to tell all consumers of your business practices. 2 Representative of this dealership promise these services, now you say you are not under any obligation to deliver on your promise.  I guess is customary for you to disregard customers after we have purchase the vehicle.  In fact when I went to hand deliver the initial letter to [redacted] he told me he was leaving this dealership because there were too many problems that he had another customer whose paperwork was not handled properly and the customer was very upset.  Like I said before and I will say again.  I am sure I will find many more unsatisfied customers like myself all I have to do is reach out to them.   
Sincerely,
[redacted]

The General Manager called the customer and they spoke about the situation.  They are setting a time to meet next week to resolve in person.

Initial Business Response /* (1000, 5, 2015/06/22) */
Ms. [redacted] did not qualify for financing and initially did not want to return the car. The remainder of her claims are completely unfounded.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept...

the response from the business.)
No I do not accept their response because its not true to say the least. When I went into the dealership, I had over 17,000 dollars in disability backpay from the army and they knew that, I also gave [redacted] my award letter stating how much I made for disability and I pulled up my check stub online to show him how much I made there as well, my income was never an issue at the time and I was willing to put down whatever I needed to put down for the car which is another reason why I kept asking [redacted] if I was really financed and if not tell me what needs to be done and I would do it. I was willing to put down at least 10,000 but if I needed to do more I would have. If they are claiming I wasn't financed, why did it take a month and a half to call me and tell me that? When I signed the papers [redacted] from financing told me that I needed to make 800 from Walmart and like 1200 from disability which adding all my income together I would have been ok. I have the internet sales lady [redacted] that will glady write a statement for me. She is actually how I got corporate number to begin with, she told me that what happened to me wasn't right and that she dealt with similar situations with [redacted] and that she had stop working there 3 weeks after I signed my deal. GM [redacted] is a bully and don't care about the consumers nor his employees as it seems but this has to stop, it cant go on. [redacted] from corporate was on the phone with me when one day when the guy admitted to harassing me and asking me to stand up and show him my body. [redacted], the former employee there told me that [redacted] was telling people there that I sent him nude videos and pics to his cellphone (which wasn't true). I have audio recordings of [redacted] in financing admitting to [redacted] promising me financing but [redacted] told me to pretend like it never happened. You guys can gladly heat the recordings, you can see all the emails I sent corporate and the snapshots of pics of the employee of [redacted] when he Facetime me and asked me to show my body, I submitted one pic, show me how to send the rest of my evidence and I will
Final Consumer Response /* (4200, 13, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't accept the words that comes from Napleton, especially since the person that is responding could very well be the accused sexual harasser himself (General Manager [redacted]) they are a bunch of con artist and bullies and feel that they can do whatever to whomever.
Final Business Response /* (4000, 11, 2015/06/23) */
Ms. [redacted] did not qualify for financing and initially did not want to return the car. The remainder of her claims are completely unfounded.

Complaint: [redacted]
I am rejecting this response because:I met with the general manager of the business and that was not successful at all for a few...

reasons. The manager was very rude and he was not reasonable at all. He was telling me that I am not reasonable with what I am asking for. I am only asking for exactly what is due to me nothing extra. That is very reasonable to me, he was not being reasonable. He was basically offering me less that half then was is owed to me. He also said he did not care if we came to an agreement and he would let this complaint stay open. Also said he did not care about his rating on the Better Business website and if he rating went down. He also wasted my time driving to the dealership again. I live 45 minutes away and this was the tenth time I went there overall. 
Sincerely,
[redacted]

While we completely disagree with Ms. [redacted] statements, our General Manager has reached out to her several times in an attempt to speak to her to understand her concerns and explain what happened.  [redacted] Ali can be reached at [redacted]

Mr. [redacted] warranty and GAP have been cancelled.  We are sorry he did not understand this previously.  Check #[redacted] has been cut and will be sent to the lien holder for a full refund this week.