Napleton St Louis Nissan

The “napleton experience” that you will receive is pretty bad. I counted the other day and I’ve purchased 15 cars in 14 years (my wife and I) and have been to many many dealers in the STL metro. There are only two I would not recommend and Napleton is absolutely one I would steer clear from. Communication horrible and I have a feeling looking at other reviews too, that they truly don’t care about the customers. I had a very small problem that could have been fixed and how they handled it has lead me to advise others to go elsewhere (there are plenty of other dealers around town that it’s not worth risking it with these folks.)

We apologize for the delay but we are currently still investigating this matterThis is the first time an issue with the title has been brought to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] And [redacted] ***

Complaint: [redacted] I am rejecting this response because:Today is 8/11/and we have received no check Sincerely, [redacted] And [redacted] ***

I just placed a phone call to Mrand Mrs [redacted] in attempt to clarify the refund and get this complaint closed, and I left a message with someone at their residenceThe refund was sent to the bank that financed their loan as the money due is owed to them until their loan is paid offThat check was received by their lien holder on August 10th at 8:amI have a copy of the check, and the tracking number that shows deliveryThis complaint is resolved and should be closedMrand Mrs [redacted] can contact me with any remaining questions [redacted] Danielle Lee Corporate Cus***er Service Representative

We apologize for any miscommunication that may have occurred during the course of Mr***’s service appointment or the related phone calls Mr [redacted] originally complained of a malfunctioning tachometer—not a speedometer Per his instructions, we examined the tachometer which was found to be functioning correctly When Mr [redacted] called us back complaining of a malfunctioning speedometer, we attempted to set an appointment for service Mr***, however, refused to authorize the diagnostic fee—a fee charged to every service customer which is then included in the warrantied repair cost if an underlying, covered defect is discovered To date, Mr [redacted] has not paid StLouis Nissan any money nor scheduled any appointments for further service We do not feel that we owe the customer anything at this time

Complaint: [redacted] I am rejecting this response because: I have been in contact with a title person and they are hopeful about getting me a clean title but none of my other issues have been resolved or addressed I was suppose to get a call this morning from the GM but that didn’t happen nor did the title persons boss call me after she was suppose to talk to the GMAnd I was told the GM would be out of the office for several days after today Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have several text messages (around 100) between me and several Napleton employees Shannon the sales manager even apologized for the salesman harassment towards me and texted me to ask the GM at the time why he sold cars without titles I have an email that I sent to Napleton via their website with a response from an employee going back and forth how he passed this off to someone in the sales department Sincerely, [redacted] ***

This response is concerning a complaint filed by [redacted] in connection with the purchase of her Nissan Altima We sincerely regret that a typographical error on our website contributed to an unhappy experience by Ms [redacted] We corrected the error as soon as it was brought to our attention While we take the utmost care to maintain the accuracy of our website, errors are, unfortunately, an inevitability As such, our website does feature a prominent disclaimer stating that “Dealer is not responsible for typographical errors.” We apologized to Ms [redacted] corrected the error, and offered to work out the best deal possible for her We remain committed to this offerOnce again, we apologize for any miscommunication We do not feel that we owe the customer anything else at this time Thank you

Mr***’s issue with the maintenance policy was not realized as it is not in the body of the Revdex.com complaint but was only mentioned in an attachment However, either he or his lien holder should be receiving the check by the end of business day today, 08/10/We consider this complaint closed at this timeThank you

The customer has his title at this time

The General Manager has spoken to the customer and they plan to meet next week

Ms*** has met with our GM and has had her issues resolved at this time

Mrand Mrs*** are currently in possession of their title, and are once again satisfiedWe consider this complaint closedThank you

We did resolve this complaint and the customer is happy at this time

Complaint: ***
I am rejecting this response because:I fill when I took it the first time and ask about my vehicle he knew what that sensor light was but he made it seem like it was the bad gas that they didn't inform me at the time of purchase that my vehicle only took premium gasSo I feel that they should fix my vehicle free of charge because I didn't have my vehicle not even month before I return it
Sincerely,
*** ***

Unfortunately Nissan would not allow us to enter this vehicle into our inventory Due to this fact, which was out of our control, we could not sell the vehicleWe also had time and money invested in this as we got the car from the original dealer We did notify the customer which dealer
would have the vehicle We returned the customer's deposit immediately We regret that we were not able to make this sale to the customerWe do not owe the customer anything at this time

While we disagree with much of Ms. [redacted] statements, we have resolved the issue.

Complaint: [redacted]
I am rejecting this response because:
We have not received any verification from Napleton that the $1600.00 maint contract was removed from our loan.
Sincerely,
[redacted] And [redacted]

We apologize for any miscommunication that may have occurred during the course of Mr. [redacted]’s service appointment or the related phone calls.  Mr. [redacted] originally complained of a malfunctioning tachometer—not a speedometer.  Per his instructions, we examined the tachometer which was...

found to be functioning correctly.  When Mr. [redacted] called us back complaining of a malfunctioning speedometer, we attempted to set an appointment for service.  Mr. [redacted], however, refused to authorize the diagnostic fee—a fee charged to every service customer which is then included in the warrantied repair cost if an underlying, covered defect is discovered.  To date, Mr. [redacted] has not paid St. Louis Nissan any money nor scheduled any appointments for further service.  We do not feel that we owe the customer anything at this time.