Napleton St Louis Nissan

I just placed a phone call to Mr. and Mrs. [redacted] in attempt to clarify the refund and get this complaint closed, and I left a message with someone at their residence. The refund was sent to the bank that financed their loan as the money due is owed to them until their loan is paid off. That check was received by their lien holder on August 10th at 8:31 am. I have a copy of the check, and the tracking number that shows delivery. This complaint is resolved and should be closed. Mr. and Mrs. [redacted] can contact me with any remaining questions [redacted]Danielle Lee Corporate Cus[redacted]er Service Representative

We've 100% refunded the cus[redacted]er's lien holder and provided the title to the cus[redacted]er. The issue is resolved to the cus[redacted]er's satisfaction.

While we certainly sympathize with Mr. [redacted]’s ordeal, we have assured him, as we are doing again today, that Napleton ‘s Saint Louis Nissan adheres to a strict set of standards regarding the security of customer information.  An internal investigation occurred and no evidence that these...

barriers were breached or otherwise circumvented in an effort to obtain Mr. [redacted]’s or anyone else’s sensitive data. Barring that, we consider this issue closed at this time. Thank you

Complaint: [redacted]
I am rejecting this response because:Today is 8/11/17 and we have received no check.
Sincerely,
[redacted] And [redacted]

The customer has been in contact with management at our dealership and we are hopeful they will come to a resolution. Thank you

Complaint: [redacted]
I am rejecting this response because:
I have several text messages (around 100) between me and several...

Napleton employees Shannon the sales manager even apologized for the salesman harassment towards me and texted me to ask the GM at the time why he sold cars without titles i have an email that I sent to Napleton via  their website with a response from an employee going back and forth how he passed this off to someone in the sales department.
Sincerely,
[redacted]

The customer purchased the vehicle "as is". However, we do understand the frustration and are willing to offer the customer a significant discount if they have the repair done at our dealership. Please contact [redacted], General manager, or [redacted], our Service Manager, at the store....

Thank you

Complaint: [redacted]
I am rejecting this response because:
I have been in contact with a title person and they are hopeful about getting me a clean title but none of my other issues have been resolved or addressed.  I was suppose to get a call this morning from the GM but that didn’t happen nor did the title persons boss call me after she was suppose to talk to the GM. And I was told the GM would be out of the office for several days after today.
Sincerely,
[redacted]

This response is concerning a complaint filed by [redacted] in connection with the purchase of her 2017 Nissan Altima.  We sincerely regret that a typographical error on our website contributed to an unhappy experience by Ms. [redacted].  We corrected the error as soon as it was brought to...

our attention.  While we take the utmost care to maintain the accuracy of our website, errors are, unfortunately, an inevitability.  As such, our website does feature a prominent disclaimer stating that “Dealer is not responsible for typographical errors.”  We apologized to Ms. [redacted] corrected the error, and offered to work out the best deal possible for her.  We remain committed to this offer. Once again, we apologize for any miscommunication.  We do not feel that we owe the customer anything else at this time.  Thank you

We apologize for the delay but we are currently still investigating this matter. This is the first time an issue with the title has been brought to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] And [redacted]

Mr. [redacted]’s issue with the maintenance policy was not realized as it is not in the body of the Revdex.com complaint but was only mentioned in an attachment.  However, either he or his lien holder should be receiving the check by the end of business day today, 08/10/2017. We consider this complaint closed at this time. Thank you

Mr. [redacted] and his fiancé purchased a 2009 Nissan Rogue from Napleton St. Louis Nissan in November of 2016. The customer’s original financing fell through. As a result, the bank required a larger down payment. While we understand the customer’s frustration, the down payment is not determined by...

Napleton St. Louis Nissan and is out of our control. At this time we do not owe the customer anything.