Napleton's Mid Rivers Chrysler, Dodge, Jeep, Ram

Mr [redacted] has spoken with our General Manager [redacted] and his issues have been resolved

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Our regional manager is involvedThe service manager called the customer this morning and let the customer know what was happening at this pointThe service manager will keep the customer updated as things progress

We apologize for any inconvenience Mr [redacted] has experiencedSomeone from management will be in contact very soon to assist the customer with any questions he may haveWe consider this complaint resolved at this timeThank you

This is in response to the complaint filed by [redacted] We appreciate and thank Ms [redacted] for her advice and taking the time to give her feedbackWe do apologize for the inconveniences Ms [redacted] endured during her purchase experience with us and are sympatheticHowever, Ms [redacted] was already given a set of side steps free of charge as our measure of customer good willThese steps retail for $1,installed and were our way of trying to rebuild a positive customer/dealership relationshipWe do not feel we owe the customer anything else at this time

The customer has spoken to dealership personnel and will be at the store later today.

We have researched Ms [redacted] 's issues and have found her warranty active The processing company had the contract number entered incorrectly Ms [redacted] has spoken to our service manager and will be there tomorrow We will waive her deductible for the inconvenience

Our General Manager has spoken with the customer and is satisfied at this time

Our General Manager has spoken with the customer about what is happening Though we expect this to be resolved this week, should this issue extend beyond the allotted time frame indicated, we will take care of any fees incurred by the customer due to this specific issue

Initial Business Response /* (1000, 5, 2015/10/27) */
At the time the customer submitted interest in this car, the online price was $He negotiated the price down to $but really wanted to be at $That price was too low for this vehicleHe did not purchase the carWe do not owe
the customer anything at this time

We are somewhat confused by this complaint This customer waited over five months to bring his concerns to our attention via the Revdex.comAt the time of services he paid in full and never called or came back to complain However, we want to address his concernsWaiting or not waiting
on a repair does not affect the total cost of any repair The customer claims a part was not needed to repair his vehicle but does not elaborate as to why he believes this Finally, the vehicle was not showing any oil on the dipstick which is why he had an oil change done.All of the work performed on his repair order was completed and paid for and the customer was satisfied We do not owe the customer anything at this time

Mr*** has been in contact with our Service Manager, *** ***, and we now consider this complaint closedThank you

Initial Business Response /* (1000, 5, 2015/07/30) */
The repair has been completed and we believe the customer is satisfied at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The customer has been contacted by the store and a resolution has been reached

Complaint: ***
I am rejecting this response because:No one from management has contact me to resolve the situation
Sincerely,
*** ***

Mr*** spoke with our Office Manager, ***, Friday Octobter 10th who supplied him with the information he neededThank you

Mr*** has spoken with our General Manager *** and his issues have been resolved

Initial Business Response /* (1000, 5, 2015/08/06) */
We have been working to complete the fuel pump repairThe pump was out of warranty but we are working with the customerFor any questions, please contact *** ***, General Manager

Our General Manager has tried via phone and email to reach the customer We will be happy to help if we can reach the customer as the part has been in Please contact *** *** at the location

To whom it may concern:I submitted a complaint a bit earlier and I think I was unclear/not transparent about my direct complaints to the dealership.So I complaint the the GM of Napleton Jeep in regards to the car not ready (7/26) and about the title (8/22).I was too angry to trust myself to complain
without a volcano of profanity after the service not being completed and further complain about the title. So I am asking for the warranty/oil changes/gas and detail on top of the custom mats/running boards Best,*** ***