Napleton's Mid Rivers Chrysler, Dodge, Jeep, Ram

The customer has spoken to dealership personnel and will be at the store later today

Complaint: ***
The business informed me that they will be issuing a check to me I am waiting to get the check in the mail
Sincerely,
*** ***

The customer has spoken with the GM They have come to a resolution

The customer and the dealership have reached resolution

We apologize for any inconvenience Mr*** has experiencedSomeone from management will be in contact very soon to assist the customer with any questions he may haveWe consider this complaint resolved at this timeThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have addressed the concerns with the customer They brought their vehicle back in last week They are satisfied at this time.Thank you

Initial Business Response /* (1000, 6, 2015/08/05) */
Mr*** brought his vehicle in for serviceHe claims we damaged his quarter panel while in our possessionWe do not believe we damage his vehicle in any wayHowever, we had the damage fixed in the spirit of good customer serviceThe
customer then came back demanding a full replacement of his quarter panelThat is an unnecessary repair and we will not honor that requestHis car has been repaired already

This is in response to the complaint filed by *** ***We appreciate and thank Ms*** for her advice and taking the time to give her feedbackWe do apologize for the inconveniences Ms*** endured during her purchase experience with us and are sympatheticHowever, Ms*** was already given a set of side steps free of charge as our measure of customer good willThese steps retail for $1,installed and were our way of trying to rebuild a positive customer/dealership relationshipWe do not feel we owe the customer anything else at this time

Mr*** spoke with our Service Manager and his complaint has been resolvedWe consider this complaint closedThank you

The General Manager has spoken with the customer and they have come to a resolution

We have researched Ms***'s issues and have found her warranty active The processing company had the contract number entered incorrectly Ms*** has spoken to our service manager and will be there tomorrow We will waive her deductible for the inconvenience

Mr*** has not presented any new information for his complaint, and we have already addressed his concernsWe still feel we do not owe the customer anything at this time, but if he has questions regarding his bill he is more than welcome to call our General Manager, *** ***, for an explanation. Thank you

Initial Business Response /* (1000, 5, 2015/08/14) */
Our regional manager is involvedThe service manager called the customer this morning and let the customer know what was happening at this pointThe service manager will keep the customer updated as things progress

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,

Initial Business Response /* (1000, 5, 2015/10/23) */
As stated by the customer, she would not authorize our dealership to diagnosis the carAfter she left, it appears she did not go anywhere else to have it diagnosed eitherWeeks later her battery died and needed to be replaced, which was done
elsewhereAt this time, there is nothing we can do for the customer

*** *** brought her jeep into our service department June 30th where we replaced her radiator amongst other repairsmonths and over thousand miles later she brings it back in for service for overheatingOur service department flushed her radiator in attempt to diagnose the issue and
that’s when they found the stop leakUnfortunately this is a brand new repair and is entirely unrelated to the radiatorHowever, as a gesture of customer good will we are willing to offer the repairs needed at a discounted priceWe will need an answer from the customer whether or not she would like to continue with the repairs or we will need our loaner vehicle back Thank you