Initial Business Response /* (1000, 5, 2016/03/03) */
This complaint is somewhat confusing as the customer is complaining about something he did not purchase Our service writer did not recommend to purchase tires that day but rather noted that they were in the yellow, not red zone, on the back of
our business card There was absolutely no deception in this process We did the authorized work which was performed and paid for by the customer We do not owe the customer anything at this time
While we don't agree with Ms***'s claims the customer was offered a check of $for customer goodwill, which she refusedThe check is still available to Ms*** if she chooses, otherwise we do not owe the customer anything and would consider this complaint closed
We apologize for any inconvenience which MsTodd suffered as a result of this unfortunate incident.? The website on which MsTodd found the vehicle in question, ***, applies nationally publicized, universally available rebates to the price of the vehicle, subtracts any discounts
being offered by the dealer, and publishes a price which, if everything works properly, is available to everyone.? In this case, ***? applied the appropriate dealer discount??"which was the confirmation MsTodd received over the phone??"but they inadvertently applied the factory rebate twice.? This resulted in a price that was wholly unattainable.? Our own website, which includes a clear warning that typographical errors in pricing will not be honored, displayed the correct price.? MsTodd chose not to purchase the vehicle at that price.? The third-party error was corrected immediately.? We thank MsTodd for bringing it to our attention and we hope that she will give us the opportunity to earn her business in the future.? At this time, however, we do not owe the customer anything further
Initial Business Response /* (1000, 5, 2015/12/04) */
The customer has been in touch with our general sales management and they have reached a resolution
Complaint:
***
I am rejecting this response because: Apparently my expectations of this dealership are too high.? I expected them to stand on their publicly advertised words which clearly state on their website that the reason their dealership should be chosen over others is because there are "NO SURPRISES.? The price you get from us over the phone or online is the price it will be when you get to the dealershipNO SURPRISES, NO APOLOGIES, NO DISAPPOINTMENTSYou will never go home wondering what just happened".? I was definitely? SURPRISED when I saw the vehicle advertised at $17,200.? They have been true to their word by offering NO APOLOGIES and I am terribly DISAPPOINTED that they have not lived up to their error or deceit and offered me a good will? in the amount that I am actually dueAs far as never going home wondering what just happened, that's exactly what I did.? They should admit their deceit or correct their error and live up to their publicly advertised word.? Honesty is the simple solution to this problem.? The representatives of this dealership should be making the decisions based on the? integrity of the dealership? and not the stubbornness of an individual
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? The general manager stated that he would send
a check to reimburse us for the repair costs we incurred
Sincerely,
*** * *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Issue has been resolvedI went to a different dealer (*** ***) who
treated me properly and purchased the car through themI did speak to the manager of Napletons and he was quick to try and resolve the issue however I didn't feel comfortable purchasing from them.?
Sincerely,
*** ***
While we can appreciate and understand the customer’s frustration, Mid River’s KIA has already covered a portion of the subject fee for this customer. This fee is required for Illinois residents. While we regret this fee was not included in the customer’s purchase at the time of the...
transaction, our Missouri-based dealership was simply unaware of the existence of the fee. We acknowledged this mistake in an agreement to cover a portion the cost of the fee with the customer. [redacted] were satisfied with this result at the time and it is surprising and disappointing to hear differently now. Again, we apologize for any inconvenience and miscommunication that occurred, but Napleton has satisfied all obligations to this customer and owes them nothing more at this time. Thank you
Ms. [redacted] should call the warranty company if she has an issue with it. They are the only ones we can help her get a zero deductible honored. Napleton Mid Rivers KIA is not the same company as [redacted] which is why this cannot be honored by Napleton.
Complaint: [redacted]
I am rejecting this response because:
I have not spoke to anyone from dealership since before I originally contacted Revdex.com a simple check of phone records can verify that fact. That in itself makes response unacceptable but having some integrity I acknowledge today I received a FedEx envelope with the papers that I should have received the day of purchase. No one informed or has had contact with me since I filed original complaint Revdex.com while their response seem to state different
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: For one I haven't heard from anyone since I filed complaint and maybe that is because they are in contract with someone name Mr [redacted] I am [redacted] but in either case I haven't heard from no one from dealership since I called about receiving title of New Car I purchased from them. Nor have I received said title that I can legally license and registerIt.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/30) */
I wish I knew about this prior. My apologies. Please allow me to personally involve myself in resolving this issue. The last thing we want is to inconvenience anyone, particularly someone going through all of your personal circumstances. I...
will call you, today, to set up a time for you to come in and make this disappointment go away. We will provide a 2015 Kia for you to drive while yours is here. My name is [redacted], and I am the Corporate General Manager for the Napleton stores in Missouri. I assure you I'll see this through to your satisfaction.
[redacted]
I am rejecting this response because: Apparently my expectations of this dealership are too high. I expected them to stand on their publicly advertised words which clearly state on their website that the reason their dealership should be chosen over others is because there are "NO SURPRISES. The price you get from us over the phone or online is the price it will be when you get to the dealership. NO SURPRISES, NO APOLOGIES, NO DISAPPOINTMENTS. You will never go home wondering what just happened". I was definitely SURPRISED when I saw the vehicle advertised at $17,200. They have been true to their word by offering NO APOLOGIES and I am terribly DISAPPOINTED that they have not lived up to their error or deceit and offered me a good will in the amount that I am actually due. As far as never going home wondering what just happened, that's exactly what I did. They should admit their deceit or correct their error and live up to their publicly advertised word. Honesty is the simple solution to this problem. The representatives of this dealership should be making the decisions based on the integrity of the dealership and not the stubbornness of an individual.
Sincerely,
[redacted]
While we can appreciate the customer’s frustration with coming into the store several times, his tire would have needed replacement either way. A nail in sidewall is not repairable but requires a tire replacement. We do not owe the customer anything at this time.
Initial Business Response /* (1000, 5, 2015/12/04) */
The customer has been in touch with our general sales management and they have reached a resolution.
Initial Business Response /* (1000, 5, 2016/03/03) */
This complaint is somewhat confusing as the customer is complaining about something he did not purchase Our service writer did not recommend to purchase tires that day but rather noted that they were in the yellow, not red zone, on the back of
our business card There was absolutely no deception in this process We did the authorized work which was performed and paid for by the customer We do not owe the customer anything at this time
While we don't agree with Ms***'s claims the customer was offered a check of $for customer goodwill, which she refusedThe check is still available to Ms*** if she chooses, otherwise we do not owe the customer anything and would consider this complaint closed
We apologize for any inconvenience which MsTodd suffered as a result of this unfortunate incident.? The website on which MsTodd found the vehicle in question, ***, applies nationally publicized, universally available rebates to the price of the vehicle, subtracts any discounts
being offered by the dealer, and publishes a price which, if everything works properly, is available to everyone.? In this case, ***? applied the appropriate dealer discount??"which was the confirmation MsTodd received over the phone??"but they inadvertently applied the factory rebate twice.? This resulted in a price that was wholly unattainable.? Our own website, which includes a clear warning that typographical errors in pricing will not be honored, displayed the correct price.? MsTodd chose not to purchase the vehicle at that price.? The third-party error was corrected immediately.? We thank MsTodd for bringing it to our attention and we hope that she will give us the opportunity to earn her business in the future.? At this time, however, we do not owe the customer anything further
Initial Business Response /* (1000, 5, 2015/12/04) */
The customer has been in touch with our general sales management and they have reached a resolution
The customer has spoken with the General Manager and is satisfied at this time
Complaint:
***
I am rejecting this response because: Apparently my expectations of this dealership are too high.? I expected them to stand on their publicly advertised words which clearly state on their website that the reason their dealership should be chosen over others is because there are "NO SURPRISES.? The price you get from us over the phone or online is the price it will be when you get to the dealershipNO SURPRISES, NO APOLOGIES, NO DISAPPOINTMENTSYou will never go home wondering what just happened".? I was definitely? SURPRISED when I saw the vehicle advertised at $17,200.? They have been true to their word by offering NO APOLOGIES and I am terribly DISAPPOINTED that they have not lived up to their error or deceit and offered me a good will? in the amount that I am actually dueAs far as never going home wondering what just happened, that's exactly what I did.? They should admit their deceit or correct their error and live up to their publicly advertised word.? Honesty is the simple solution to this problem.? The representatives of this dealership should be making the decisions based on the? integrity of the dealership? and not the stubbornness of an individual
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? The general manager stated that he would send
a check to reimburse us for the repair costs we incurred
Sincerely,
*** * *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Issue has been resolvedI went to a different dealer (*** ***) who
treated me properly and purchased the car through themI did speak to the manager of Napletons and he was quick to try and resolve the issue however I didn't feel comfortable purchasing from them.?
Sincerely,
*** ***
While we can appreciate and understand the customer’s frustration, Mid River’s KIA has already covered a portion of the subject fee for this customer. This fee is required for Illinois residents. While we regret this fee was not included in the customer’s purchase at the time of the...
transaction, our Missouri-based dealership was simply unaware of the existence of the fee. We acknowledged this mistake in an agreement to cover a portion the cost of the fee with the customer. [redacted] were satisfied with this result at the time and it is surprising and disappointing to hear differently now. Again, we apologize for any inconvenience and miscommunication that occurred, but Napleton has satisfied all obligations to this customer and owes them nothing more at this time. Thank you
Ms. [redacted] should call the warranty company if she has an issue with it. They are the only ones we can help her get a zero deductible honored. Napleton Mid Rivers KIA is not the same company as [redacted] which is why this cannot be honored by Napleton.
Complaint: [redacted]
I am rejecting this response because:
I have not spoke to anyone from dealership since before I originally contacted Revdex.com a simple check of phone records can verify that fact. That in itself makes response unacceptable but having some integrity I acknowledge today I received a FedEx envelope with the papers that I should have received the day of purchase. No one informed or has had contact with me since I filed original complaint Revdex.com while their response seem to state different
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: For one I haven't heard from anyone since I filed complaint and maybe that is because they are in contract with someone name Mr [redacted] I am [redacted] but in either case I haven't heard from no one from dealership since I called about receiving title of New Car I purchased from them. Nor have I received said title that I can legally license and registerIt.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/30) */
I wish I knew about this prior. My apologies. Please allow me to personally involve myself in resolving this issue. The last thing we want is to inconvenience anyone, particularly someone going through all of your personal circumstances. I...
will call you, today, to set up a time for you to come in and make this disappointment go away. We will provide a 2015 Kia for you to drive while yours is here. My name is [redacted], and I am the Corporate General Manager for the Napleton stores in Missouri. I assure you I'll see this through to your satisfaction.
Complaint:...
[redacted]
I am rejecting this response because: Apparently my expectations of this dealership are too high. I expected them to stand on their publicly advertised words which clearly state on their website that the reason their dealership should be chosen over others is because there are "NO SURPRISES. The price you get from us over the phone or online is the price it will be when you get to the dealership. NO SURPRISES, NO APOLOGIES, NO DISAPPOINTMENTS. You will never go home wondering what just happened". I was definitely SURPRISED when I saw the vehicle advertised at $17,200. They have been true to their word by offering NO APOLOGIES and I am terribly DISAPPOINTED that they have not lived up to their error or deceit and offered me a good will in the amount that I am actually due. As far as never going home wondering what just happened, that's exactly what I did. They should admit their deceit or correct their error and live up to their publicly advertised word. Honesty is the simple solution to this problem. The representatives of this dealership should be making the decisions based on the integrity of the dealership and not the stubbornness of an individual.
Sincerely,
[redacted]
While we can appreciate the customer’s frustration with coming into the store several times, his tire would have needed replacement either way. A nail in sidewall is not repairable but requires a tire replacement. We do not owe the customer anything at this time.
Initial Business Response /* (1000, 5, 2016/01/14) */
The customer is satisfied at this time.
Customer and general manager have spoken. The customer plans to come back in after Christmas to purchase.
The customer has spoken with the General Manager and is satisfied at this time.
The dealership has contacted the customer to resolve the issue.
Initial Business Response /* (1000, 5, 2015/12/04) */
The customer has been in touch with our general sales management and they have reached a resolution.