Initial Business Response /* (1000, 5, 2016/03/03) */
This complaint is somewhat confusing as the customer is complaining about something he did not purchase. Our service writer did not recommend to purchase tires that day but rather noted that they were in the yellow, not red zone, on the back of...
our business card. There was absolutely no deception in this process. We did the authorized work which was performed and paid for by the customer. We do not owe the customer anything at this time.
Our General Manager [redacted] has made several attempts to contact Mrs. [redacted] as we are confident we will be able to resolve her complaint. We ask that Mrs. [redacted] reach out to him, his direct number is [redacted]. Thank you
Initial Business Response /* (1000, 5, 2015/06/03) */
Mr. [redacted] spoke with a Napleton corporate representative on 6/2/15. He is satisfied at this time.
Initial Business Response /* (1000, 5, 2016/03/03) */
This complaint is somewhat confusing as the customer is complaining about something he did not purchase. Our service writer did not recommend to purchase tires that day but rather noted that they were in the yellow, not red zone, on the back of...
our business card. There was absolutely no deception in this process. We did the authorized work which was performed and paid for by the customer. We do not owe the customer anything at this time.
Our General Manager [redacted] has made several attempts to contact Mrs. [redacted] as we are confident we will be able to resolve her complaint. We ask that Mrs. [redacted] reach out to him, his direct number is [redacted]. Thank you
Initial Business Response /* (1000, 5, 2015/06/03) */
Mr. [redacted] spoke with a Napleton corporate representative on 6/2/15. He is satisfied at this time.