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Nashelle Designs LLC

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Nashelle Designs LLC Reviews (22)

Dear ***, I am so incredibly sorry that you faced such issues with your orders I am very humbled amd sadness by the situationOur company was hit with many unforeseen issues over the holiday season and it caused us to have hard time getting of our orders out the door in timeBoth my husband and I are working hard to make the customers happy that were the recipients of this issueWe did refund you your card and we still shipped you your necklace an apologyPlease accept our sincerest apologiesI can be reached directly via email and cell of you need anything at all [redacted] *** Heather N [redacted]

[redacted] placed an order on 12/8/and we had a massive influx of orders that put us extremely behind in production (among many other issues that were out of our control) I emailed [redacted] on January 12th to let her know that her order was missing a couple rings due to a broken machine/tool and let her know it would be done soon (see attached) I didn't get a response to the attached email until I sent another email on 1/following upThe rings ended up being done a couple of days later and I asked if she would still like any of the custom jewelry with a partial refund or if she would like a full refund I didn't get a response so I emailed her again after finding out about the Revdex.com claim and she again asked for a refund I complied immediately and gave her jewelry back to our production manager See attached for verification of the full refund

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear customer, As the owner of Nashelle, I and my team are truly sorry for the delay in your order it is not fraudulent, we have been working around the clock to fulfill our orders We were hit with unexpected delays and a few unfortunate events i.e.: snow store, glue that took out our staff and my son having to get surgery at OHSUThese are just a fewIt created an issue with us being able to get our orders out as planned and has been hard on us The go fund me was taken down because it was too personal and we were approached by an investor that wanted to come on and help us with our materials and growth I am not trying to keep your moneyI am trying to run a family owned business as well as take care of my team, clients and family I would love to fulfill your orderI can also refund your money as wellWe have several options we can offerI am very sorry that our team communicated and then did not follow upI know personally they are trying their hatderst and they are short staffedPlease allow us grace to fix this My clients are important to meI've worked years for my dream and my company and I have no desire to take advantage of anyone I personally can be reached via my Cell phone to rectify this matter with you I will also be in tomorrow with my husband to continue to work on ordersI will reach out to you as well and speak with you about what you would like to do if I don't hear from you Sincerely, Heather N [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ? Heather, the owner of Nashelle, contacted me and was incredibly kind and eager to rectify the situationI felt she went above and beyond with her attempts to contact me and make me happyAs a business owner, she seems to really care about her brand and customers.? Sincerely, [redacted]

This order was part of our holiday issues and was also delayed due to the type of jewelry/department making it The order was shipped 1/and delayed during shipping to [redacted] due to inclement weather We did send out several mass emails to our affected customers letting them know of the delays and of course we feel awful about it I only have the initial email from him and the one asking about the status which I replied toI don't know of anyone telling him there was no record of his order because it has been in our system since it was placed I have attached proof of delivery on 1/(ouch!) and am happy to offer a discount off of a future order for the inconvenience He is welcome to contact me directly at [redacted] or (541) 382-

This order was part of our holiday issues and was also delayed due to the type of jewelry/department making it The order was shipped 1/and delayed during shipping to [redacted] due to inclement weather We did send out several mass emails to our affected customers letting them know of the delays and of course we feel awful about it I only have the initial email from him and the one asking about the status which I replied toI don't know of anyone telling him there was no record of his order because it has been in our system since it was placed I have attached proof of delivery on 1/(ouch!) and am happy to offer a discount off of a future order for the inconvenience He is welcome to contact me directly at [redacted] or (541) 382-2360.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Heather, the owner of Nashelle, contacted me and was incredibly kind and eager to rectify the situationI felt she went above and beyond with her attempts to contact me and make me happyAs a business owner, she seems to really care about her brand and customers. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear customer,
As the owner of Nashelle, I and my team are truly sorry for the delay in your order
it is not fraudulent, we have been working around the clock to fulfill our orders
We were hit with unexpected delays and a few unfortunate events i.e.: snow store, glue that took out our
staff and my son having to get surgery at OHSUThese are just a fewIt created an issue with us being able to get our orders out as planned and has been hard on us
The go fund me was taken down because it was too personal and we were approached by an investor that wanted to come on and help us with our materials and growth.
I am not trying to keep your moneyI am trying to run a family owned business as well as take care of my team, clients and family
I would love to fulfill your orderI can also refund your money as wellWe have several options we can offerI am very sorry that our team communicated and then did not follow upI know personally they are trying their hatderst and they are short staffedPlease allow us grace to fix this
My clients are important to meI've worked years for my dream and my company and I have no desire to take advantage of anyone
I personally can be reached via my Cell phone to rectify this matter with you
I will also be in tomorrow with my husband to continue to work on ordersI will reach out to you as well and speak with you about what you would like to do if I don't hear from you
Sincerely,
Heather N***

*** placed an order on 12/8/and we had a massive influx of orders that put us extremely behind in production (among many other issues that were out of our control) I emailed *** on January 12th to let her know that her order was missing a couple rings due to a broken
machine/tool and let her know it would be done soon (see attached) I didn't get a response to the attached email until I sent another email on 1/following upThe rings ended up being done a couple of days later and I asked if she would still like any of the custom jewelry with a partial refund or if she would like a full refund I didn't get a response so I emailed her again after finding out about the Revdex.com claim and she again asked for a refund I complied immediately and gave her jewelry back to our production manager. See attached for verification of the full refund.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
?
Heather, the owner of Nashelle, contacted me and was incredibly kind and eager to rectify the situationI felt she went above and beyond with her attempts to contact me and make me happyAs a business owner, she seems to really care about her brand and customers.? Sincerely, *** ***

Dear ***,
I am so incredibly sorry that you faced such issues with your orders
I am very humbled amd sadness by the situationOur company was hit with many unforeseen issues over the holiday season and it caused us to have hard time getting of our orders out the door in timeBoth my husband
and I are working hard to make the customers happy that were the recipients of this issueWe did refund you your card and we still shipped you your necklace an apologyPlease accept our sincerest apologiesI can be reached directly via email and cell of you need anything at all*** *** *** ***?
Heather N***

This order was part of our holiday issues and was also delayed due to the type of jewelry/department making it? The order was shipped 1/and delayed during shipping to *** *** due to inclement weather? We did send out several mass emails to our affected customers letting them know
of the delays and of course we feel awful about it? I only have the initial email from him and the one asking about the status which I replied toI don't know of anyone telling him there was no record of his order because it has been in our system since it was placed? I have attached proof of delivery on 1/(ouch!) and am happy to offer a discount off of a future order for the inconvenience? He is welcome to contact me directly at *** or (541) 382-2360.? ?

Dear [redacted],
I am so incredibly sorry that you faced such issues with your orders.
I am very humbled amd sadness by the situation. Our company was hit with many unforeseen issues over the holiday season and it caused us to have hard time getting of our orders out the door in time. Both my husband...

and I are working hard to make the customers happy that were the recipients of this issue. We did refund you your card and we still shipped you your necklace an apology. Please accept our sincerest apologies. I can be reached directly via email and cell of you need anything at all. [redacted] 
Heather N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

This order was part of our holiday issues and was also delayed due to the type of jewelry/department making it.  The order was shipped 1/12 and delayed during shipping to [redacted] due to inclement weather.  We did send out several mass emails to our affected customers letting them know...

of the delays and of course we feel awful about it.  I only have the initial email from him and the one asking about the status which I replied to. I don't know of anyone telling him there was no record of his order because it has been in our system since it was placed.  I have attached proof of delivery on 1/25 (ouch!) and am happy to offer a discount off of a future order for the inconvenience.  He is welcome to contact me directly at [redacted] or (541) 382-2360.

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Address: 61511 American Ln Ste 5, Bend, Oregon, United States, 97702-3402

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