Nashelle Designs LLC

[redacted] placed an order on 12/8/16 and we had a massive influx of orders that put us extremely behind in production (among many other issues that were out of our control).   I emailed [redacted] on January 12th to let her know that her order was missing a couple rings due to a broken...

machine/tool and let her know it would be done soon.  (see attached) I didn't get a response to the attached email until I sent another email on 1/18 following up. The rings ended up being done a couple of days later and I asked if she would still like any of the custom jewelry with a partial refund or if she would like a full refund.  I didn't get a response so I emailed her again after finding out about the Revdex.com claim and she again asked for a refund.  I complied immediately and gave her jewelry back to our production manager.  See attached for verification of the full refund.

Dear customer, 
As the owner of Nashelle, I and my team are truly sorry for the delay in your order.
it is not fraudulent, we have been working around the clock to fulfill our orders.
We were hit with unexpected delays and a few unfortunate events i.e.: snow store, glue that took out our...

staff and my son having to get surgery at OHSU. These are just a few. It created an issue with us being able to get our orders out as planned and has been hard on us.
The go fund me was taken down because it was too personal and we were approached by an investor that wanted to come on and help us with our materials and growth. 
I am not trying to keep your money. I am trying to run a family owned business as well as take care of my team, clients and family.
I would love to fulfill your order. I can also refund your money as well. We have several options we can offer. I am very sorry that our team communicated and then did not follow up. I know personally they are trying their hatderst and they are short staffed. Please allow us grace to fix this.
My clients are important to me. I've worked 17 years for my dream and my company and I have no desire to take advantage of anyone.
I personally can be reached via my Cell phone 541 815 8030 to rectify this matter with you.
I will also be in tomorrow with my husband to continue to work on orders. I will reach out to you as well and speak with you about what you would like to do if I don't hear from you.
Sincerely,
Heather N[redacted]