National ACLS Testing Center

In response to the complaint submitted by [redacted] : ACLS.us does not make any claims on the website that we are or are affiliated with the American Heart AssociationAs written on our site it explains: The National ACLS Testing Center is a provider of convenient and cost effective ACLS, BLS (Healthcare Provider) and PALS testing and trainingWe provide initial certification for first time trainees as well as PALS recertification, BLS and ACLS renewal onlineOur course materials have been updated with the latest AHA guidelines and clinical recommendationsEarn your initial certification or recertification on your own time with our online nationally accepted classesWe have to reference the AHA guidelines due to the AHA being the entity that has been commissioned by ILCOR (International Liaison Committee on Resuscitation) to distribute these guidelines in the United StatesILCOR is the International committee responsible for coordination of all aspects of cardiopulmonary and cerebral resuscitation worldwideIt also states in our terms and conditions for every prospective student that: All trainees at the National ACLS Testing Center are required to determine whether or not the information on our site and training program will be applicable and relevant to their job requirements, employer’s requirements, and unique clinical circumstances.Unfortunately the services have been rendered and the student has a valid certificationWe do apologize that his employer does not accept itAs stated on the website it is the student’s responsibility to verify if his employer will accept it before completing the courseNo refund will be issued at this timeSincerely Kerry H [redacted]

The National ACLS Testing Center does not make any claims on the website that we are affiliated or certified with the American Heart AssociationAs written on our site it explains: The National ACLS Testing Center provides ACLS, PALS, NRP and BLS Certification and Recertification cards that show that a trainee has completed our online courseThe National ACLS Testing Center’s courses are not accredited by the American Heart Association; the AHA does not accredit any 100% online ACLS, PALS, NRP or BLS courses nor any courses besides their ownWe require our trainees to determine their organization’s requirements for ACLS, PALS, NRP or BLS training prior to taking our courseAll purchases are final once made and no refunds will be granted after successful registration We are required to reference the AHA guidelines due to the AHA being the entity that has been commissioned by ILCOR (International Liaison Committee on Resuscitation) to distribute these guidelines in the United StatesILCOR is the International committee responsible for coordination of all aspects of cardiopulmonary and cerebral resuscitation worldwideThe AHA does not certify or approve any class or course that is not taught by them, this includes our company, the Red Cross, and the ECCThey are not a governing body and do not have the right to certify or approve Our company provides the same type of Pre-Hospital education as the American Heart Association, we are essentially in competition with the AHA and this is why they will never approve of our course It also states in our terms and conditions for every prospective student that: “We require our trainees to determine their organization’s requirements for ACLS, PALS, NRP or BLS training prior to taking our courseAll purchases are final once made and no refunds will be granted after successful registration“ [redacted] contacted The National ACLS Testing Center and requested a refundWe unfortunately could not grant her that requestAs our policy states, all sales are final and refunds will not be given

Complaint: [redacted] I am rejecting this response because: It is ridiculous that the company will not refund money when the program was not completed and they made claims about their program on the websiteParticularly since this has required me to spend additional money on a real certification is face suspension at work ?

The National ACLS Testing Center does not make any claims on the website that we are affiliated or certified with the American Heart AssociationAs written on our site it explains:? The National ACLS Testing Center provides ACLS, PALS, NRP? and BLS Certification and Recertification cards that show that a trainee has completed our online courseThe National ACLS Testing Center’s courses are not accredited by the American Heart Association; the AHA does not accredit any 100% online ACLS, PALS, NRP? or BLS courses nor any courses besides their ownWe require our trainees to determine their organization’s requirements for ACLS, PALS, NRP? or BLS training prior to taking our courseAll purchases are final once made and no refunds will be granted after successful registration We are required to reference the AHA guidelines due to the AHA being the entity that has been commissioned by ILCOR (International Liaison Committee on Resuscitation) to distribute these guidelines in the United StatesILCOR is the International committee responsible for coordination of all aspects of cardiopulmonary and cerebral resuscitation worldwideThe AHA does not certify or approve any class or course that is not taught by them, this includes our company, the Red Cross, and the ECCThey are not a governing body and do not have the right to certify or approve.? Our company provides the same type of Pre-Hospital education as the American Heart Association, we are essentially in competition with the AHA and this is why they will never approve of our course? It also states in our terms and conditions for every prospective student that:? “We require our trainees to determine their organization’s requirements for ACLS, PALS, NRP? or BLS training prior to taking our courseAll purchases are final once made and no refunds will be granted after successful registration“ [redacted] contacted The National ACLS Testing Center and requested a refundWe unfortunately could not grant her that requestAs our policy states, all sales are final and refunds will not be given

We received a response from [redacted] concerning the letter that we wroteMs [redacted] claims in her rebuttal; “There is no reference to check with your agency ..” On our website ACLS.us under the terms it states.? All trainees at the National ACLS Testing Center are required to determine whether or not the information on our site and training program will be applicable and relevant to their job requirements, employer’s requirements, and unique clinical circumstances All purchases are final once made and no refunds will be granted after successful registration.We understand the frustration that may come with a hospital or employer not accepting a course that a student has participated in and in most cases paid for out of their pocketThis is the reason that we put this on our websiteWe want to make sure that the student finds out from their employer 1) if they have a preference of provider and 2) if they will accept our certificationMs [redacted] failed to do so, and asked for a refund after she was negligent in her responsibilityIt is for these reasons that we cannot grant a refund.? Kerry H [redacted] ACLS.us?

Complaint: [redacted] I am rejecting this response because: It is ridiculous that the company will not refund money when the program was not completed and they made claims about their program on the websiteParticularly since this has required me to spend additional money on a real certification is face suspension at work

Complaint: ***I am rejecting this response because: When offering a certification in PALS/ACLS/BLS, the credentials of the instructor DO MATTER This organization offers no proof of their instructors even existing or the credentials they have, and could easily just be plagiarizing American Heart Association work and putting it on their website for their "courses" They could easily hire anyone, state that they are an experienced healthcare professional, and print their name on the back of their cards and fabricate an instructor ID number which cannot be verified This is an incredibly dangerous and deceptive precedent, and to allow this behavior by an organization that claims to offer authentic certification in LIFE-SAVING SKILLS is reprehensible This is dangerous to patients and people who are in immediate need of medical attention, and in all honesty, should be investigated further

The National ACLS Testing Center was acquired by Career Step LLC and they have assumed all daily operations for the companyWe work diligently to provide our students with the best customer experience possible
*** *** purchased an Online PALS re-certification on ACLS.usThis is the site
for the National ACLS Testing CenterHe completed his course on June and was issued his recertification cardWe received an email communication from *** *** inquiring if our re-certification course was accepted by the AHAOur reply was as stated:
The American Heart Association is not a certifying or credentialing body and has no real authority to approve or disapprove of any courses but their ownYou will receive a provider card from the National ACLS Testing Center.This card certifies that you have been trained on the latest emergency cardiovascular care (ECC) guidelines and standards published by the International Liaison Committee on Resuscitation (ILCOR), which is the international committee responsible for coordination of all aspects of cardiopulmonary and cerebral resuscitation worldwideThese are the same guidelines and standards that the American Heart Association builds their training on
Our cards do not include the American Heart Association logo because we are not the AHATens of thousands of healthcare professionals have successfully earned and maintained their certifications through our programs because our courses are all built on the latest guidelines and provide the evidence-based training required by current Joint Commission (JCAHO) standards
At the time of his card being issued we were in the process of changing our cards to reflect the new instructorOur previous instructor is no longer with the companyThe credentials of the instructor do not affect the validity of the cards issuedAs stated above our courses are JCAHO approved and meet the rigorous standards that are set forth by ILCOR
When *** *** purchased the program he logged in and completed the course He agreed to the terms and conditions by purchasing this courseIt states in the terms and conditions:
All trainees at the National ACLS Testing Center are required to determine whether or not the information on our site and training program will be applicable and relevant to their job requirements, employer’s requirements, and unique clinical circumstances…All purchases are final once made and no refunds will be granted after successful registration
It is for this reason that *** *** will not be granted a refund

In response to the complaint submitted by *** ***: ACLS.us does not make any claims on the website that we are or are affiliated with the American Heart AssociationAs written on our site it explains: The National ACLS Testing Center is a provider of convenient and cost
effective ACLS, BLS (Healthcare Provider) and PALS testing and training. We provide initial certification for first time trainees as well as PALS recertification, BLS and ACLS renewal onlineOur course materials have been updated with the latest AHA guidelines and clinical recommendationsEarn your initial certification or recertification on your own time with our online nationally accepted classes. We have to reference the AHA guidelines due to the AHA being the entity that has been commissioned by ILCOR (International Liaison Committee on Resuscitation) to distribute these guidelines in the United StatesILCOR is the International committee responsible for coordination of all aspects of cardiopulmonary and cerebral resuscitation worldwide. It also states in our terms and conditions for every prospective student that: All trainees at the National ACLS Testing Center are required to determine whether or not the information on our site and training program will be applicable and relevant to their job requirements, employer’s requirements, and unique clinical circumstances.Unfortunately the services have been rendered and the student has a valid certificationWe do apologize that his employer does not accept itAs stated on the website it is the student’s responsibility to verify if his employer will accept it before completing the courseNo refund will be issued at this time. Sincerely Kerry H***

The National ACLS Testing Center was acquired by Career Step LLC and they have assumed all daily operations for the companyWe work diligently to provide our students with the best customer experience possible
Ms*** purchased an Online BLS re-certification on ACLS.us on
10-18-This is the site for the National ACLS Testing CenterShe promptly reached out to our support department about an issue she was experiencing with logging into her course that same afternoonDue to an extremely high call volume we were experiencing she was not able to speak to an agentShe also sent an email on 10-and we quickly responded on 10-explaining to her what the process was for her to login to her course
Ms*** purchased a course from the National ACLS Testing Center back in and completed the course and received her certification cardThe site has not changed since 2012, we are unsure why she was experiencing the issues that she claimsWe explained to her the process of logging in when we responded to the emailIt was at this time that she informed us that she had purchased the same course from another company before we had a chance to discuss with her the issues that she was experiencingShe then demanded a refund because she had waited until the last minute to purchase her course and needed it done that dayWe do apologize for any inconvenience that this experience may have caused her, but we cannot be held responsible for that fact that she waited until the last minute, this in turn gave us little to no time to respond and help her through her issues
As stated above Ms*** is a returning student to our course and knows the policies of our site as she agreed to our Terms and Conditions when she made her purchaseIt states in the Terms and Conditions:
All trainees at the National ACLS Testing Center are required to determine whether or not the information on our site and training program will be applicable and relevant to their job requirements, employer’s requirements, and unique clinical circumstances…All purchases are final once made and no refunds will be granted after successful registration
As a sign of goodwill we are willing to offer Ms*** a credit for this recertification that she can use for any other recertification that she may need (BLS, ACLS, PALS, NRP)We will not be granting a refund for this purchase as all sales are final
Kerry H***
Operations Manager
National ACLS Testing Center

Complaint: ***I am rejecting this response because: Thank youHowever on their website it states "our in line classes were deceived based on the latest American Heart Association guidelines by certified physicians and they are accepted in every US state and internationally." There is no reference to check with your agency, as they are saying in the letter they wrote meThis is complete advertising and I would like my money back. ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because: When offering a certification in PALS/ACLS/BLS, the credentials of the instructor DO MATTER This organization offers no proof of their instructors even existing or the credentials they have, and could easily just be plagiarizing American Heart Association work and putting it on their website for their "courses" They could easily hire anyone, state that they are an experienced healthcare professional, and print their name on the back of their cards and fabricate an instructor ID number which cannot be verified This is an incredibly dangerous and deceptive precedent, and to allow this behavior by an organization that claims to offer authentic certification in LIFE-SAVING SKILLS is reprehensible This is dangerous to patients and people who are in immediate need of medical attention, and in all honesty, should be investigated further

Thank you for your help
On the very next day I got a call from ACLS COMPANY and promised
that my certificate will be sends right away. I received my certificates (2)
on 12/27/Even the resolution was reached, company has to work hard
on their assurances( "certificates will be
shipped on one business day")It is a
information
*** *** **

*** Please See Attached Documents ***
This letter is in response to the Complaint that the National ACLS Testing Center received from *** ***. In June of Career Step LLC acquired the National ACLS Testing Center and have assumed all daily operations of the companyWe are being
diligent in making sure that there are no customers that feel that they did not get the type of service that we pride ourselves onThat being said, we are making sure that we respond to any and all communications that have been sent in regards to the National ACLS Testing Center. In October Ms*** purchased the Pediatric Advanced Life support course on our site and passed the required examUpon passing the exam her cards were created and then shipped out to herShe called several times and was denied her request for a refundAs stated on the website in the terms and conditions, which she agreed to by purchasing the course, it reads: All trainees at the National ACLS Testing Center are required to determine whether or not the information on our site and training program will be applicable and relevant to their job requirements, employer’s requirements, and unique clinical circumstances…All purchases are final once made and no refunds will be granted after successful registration.We can appreciate her situation and understand that many companies prefer the AHA accredited coursesThis is the primary reason that we educate our students to check with their institution or employer before taking our course.

We received a response from *** *** concerning the letter that we wroteMs*** claims in her rebuttal; “There is no reference to check with your agency…..” On our website ACLS.us under the terms it states. All trainees at the National ACLS Testing Center are required to determine whether or not the information on our site and training program will be applicable and relevant to their job requirements, employer’s requirements, and unique clinical circumstances…All purchases are final once made and no refunds will be granted after successful registration.We understand the frustration that may come with a hospital or employer not accepting a course that a student has participated in and in most cases paid for out of their pocketThis is the reason that we put this on our websiteWe want to make sure that the student finds out from their employer 1) if they have a preference of provider and 2) if they will accept our certificationMs*** failed to do so, and asked for a refund after she was negligent in her responsibilityIt is for these reasons that we cannot grant a refund. Kerry H*** ACLS.us

The National ACLS Testing Center was acquired by Career Step LLC and they have assumed all daily operations for the companyWe work diligently to provide our students with the best customer experience possible
*** *** purchased an Online PALS re-certification on ACLS.usThis is the site
for the National ACLS Testing CenterHe completed his course on June and was issued his recertification cardWe received an email communication from *** *** inquiring if our re-certification course was accepted by the AHAOur reply was as stated:
The American Heart Association is not a certifying or credentialing body and has no real authority to approve or disapprove of any courses but their ownYou will receive a provider card from the National ACLS Testing Center.This card certifies that you have been trained on the latest emergency cardiovascular care (ECC) guidelines and standards published by the International Liaison Committee on Resuscitation (ILCOR), which is the international committee responsible for coordination of all aspects of cardiopulmonary and cerebral resuscitation worldwideThese are the same guidelines and standards that the American Heart Association builds their training on
Our cards do not include the American Heart Association logo because we are not the AHATens of thousands of healthcare professionals have successfully earned and maintained their certifications through our programs because our courses are all built on the latest guidelines and provide the evidence-based training required by current Joint Commission (JCAHO) standards
At the time of his card being issued we were in the process of changing our cards to reflect the new instructorOur previous instructor is no longer with the companyThe credentials of the instructor do not affect the validity of the cards issuedAs stated above our courses are JCAHO approved and meet the rigorous standards that are set forth by ILCOR
When *** *** purchased the program he logged in and completed the course He agreed to the terms and conditions by purchasing this courseIt states in the terms and conditions:
All trainees at the National ACLS Testing Center are required to determine whether or not the information on our site and training program will be applicable and relevant to their job requirements, employer’s requirements, and unique clinical circumstances…All purchases are final once made and no refunds will be granted after successful registration
It is for this reason that *** *** will not be granted a refund

Complaint: ***I am rejecting this response because:? Thank youHowever on their website it states "our in line classes were deceived based on the latest American Heart Association guidelines by certified physicians and they are accepted in every US state and internationally." There is no reference to check with your agency, as they are saying in the letter they wrote meThis is complete advertising and I would like my money back.? ***
Sincerely,*** ***

?
The National ACLS Testing Center was acquired by Career Step LLC and they have assumed all daily operations for the companyWe work diligently to provide our students with the best customer experience possible
Ms*** purchased an Online BLS re-certification on ACLS.us on
10-18-This is the site for the National ACLS Testing CenterShe promptly reached out to our support department about an issue she was experiencing with logging into her course that same afternoonDue to an extremely high call volume we were experiencing she was not able to speak to an agentShe also sent an email on 10-and we quickly responded on 10-explaining to her what the process was for her to login to her course
Ms*** purchased a course from the National ACLS Testing Center back in and completed the course and received her certification cardThe site has not changed since 2012, we are unsure why she was experiencing the issues that she claimsWe explained to her the process of logging in when we responded to the emailIt was at this time that she informed us that she had purchased the same course from another company before we had a chance to discuss with her the issues that she was experiencingShe then demanded a refund because she had waited until the last minute to purchase her course and needed it done that dayWe do apologize for any inconvenience that this experience may have caused her, but we cannot be held ? responsible for that fact that she waited until the last minute, this in turn gave us little to no time to respond and help her through her issues
As stated above Ms*** is a returning student to our course and knows the policies of our site as she agreed to our Terms and Conditions when she made her purchaseIt states in the Terms and Conditions:
All trainees at the National ACLS Testing Center are required to determine whether or not the information on our site and training program will be applicable and relevant to their job requirements, employer’s requirements, and unique clinical circumstances…All purchases are final once made and no refunds will be granted after successful registration
As a sign of goodwill we are willing to offer Ms*** a credit for this recertification that she can use for any other recertification that she may need (BLS, ACLS, PALS, NRP)We will not be granting a refund for this purchase as all sales are final
?
Kerry H***
Operations Manager
National ACLS Testing Center

Complaint: ***I am rejecting this response because: It is ridiculous that the company will not refund money when the program was not completed and they made claims about their program on the websiteParticularly since this has required me to spend additional money on a real certification is face suspension at work
?

The National ACLS Testing Center does not make any claims on the website that we are affiliated or certified with the American Heart AssociationAs written on our site it explains:?
The National ACLS Testing Center provides ACLS, PALS, NRP? and BLS Certification and Recertification cards
that show that a trainee has completed our online courseThe National ACLS Testing Center’s courses are not accredited by the American Heart Association; the AHA does not accredit any 100% online ACLS, PALS, NRP? or BLS courses nor any courses besides their ownWe require our trainees to determine their organization’s requirements for ACLS, PALS, NRP? or BLS training prior to taking our courseAll purchases are final once made and no refunds will be granted after successful registration
We are required to reference the AHA guidelines due to the AHA being the entity that has been commissioned by ILCOR (International Liaison Committee on Resuscitation) to distribute these guidelines in the United StatesILCOR is the International committee responsible for coordination of all aspects of cardiopulmonary and cerebral resuscitation worldwideThe AHA does not certify or approve any class or course that is not taught by them, this includes our company, the Red Cross, and the ECCThey are not a governing body and do not have the right to certify or approve.? Our company provides the same type of Pre-Hospital education as the American Heart Association, we are essentially in competition with the AHA and this is why they will never approve of our course?
It also states in our terms and conditions for every prospective student that:?
“We require our trainees to determine their organization’s requirements for ACLS, PALS, NRP? or BLS training prior to taking our courseAll purchases are final once made and no refunds will be granted after successful registration“
*** *** contacted The National ACLS Testing Center and requested a refundWe unfortunately could not grant her that requestAs our policy states, all sales are final and refunds will not be given